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Hertz Rent A Car

2.9 (31 reviews)
Open 8:00 am - 5:30 pm

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1 year ago

Great customer service and car. They insured a quality car at a decent price. Friendly and customer serviced.

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2 years ago

Great service with friendly staff and good prices. Vehicle was nice and clean and well serviced.

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2 years ago

Over charge. Keep charging even aftercar turned in. No way to contact Hanford store by phone.

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4 years ago

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4 years ago

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5 years ago

Horrible service, lady working was rude. Didn't get the car we wanted. Rent somewhere else next time for sure.

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5 years ago

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9 years ago

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7 years ago

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8 years ago

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9 years ago

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15 years ago

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11 years ago

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10 years ago

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10 years ago

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13 years ago

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14 years ago

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Ask the Community - Hertz Rent A Car

Review Highlights - Hertz Rent A Car

I had an emergency situation where my rental car from Enterprise was stolen while I was getting gas in Coalinga, CA.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.0(53 reviews)
0.2 mi

If I could give less stars, I would this place is so annoying so unorganized the people that work…read morethere are so rude. I wait in line and as soon as I get up to the front, I give them my last name and they tell me that the car that I had online saved was not there. They told me that they left me a voicemail saying that they didn't have it still never got anything so now I'm fucked and I don't know what to do for my trip tomorrow they also never gave me any solutions on what I could do. They just told me to have a nice day. This place sucks.

with a lot full of small SUV's, you're manager in training told the rep to make me wait until there…read morewas a mid size available. You had several mid-size vehicle rentals that day and I was the only one that had to wait because I chose to be the first one there. I have constant back issue and climbing down into a car is not optimal. That being said, the vehicle they gave me had a chip in the windshield in my line of sight and the cover for the rear-view mirror fell down causing a obstruction of my view. I had to go 30 minutes out of my way to exchange the vehicle and the only thing they next enterprise had available was a mini van, not conducive to my line of work. I then had to drive another hour out of my way to exchange the original vehicle at yet another location. They only had the same model available. This made my travel plans to visit key business locations impossible and cost me an entire work day. I called customer care to request a transfer (prior to reaching the 3rd location) and it was never done, costing me more time from work. I called customer care and requested the area manager call me. They stated it would take 24 hours. I've never receive that follow-up call and its been a week. Is this the way you treat all of your customers?? If this is the case, I will pass it along to my corporate office so they have the opportunity to rethink doing business with your company in the future. I am just one person but if this how you treat corporate renters, maybe the relationship needs to be rethought. On a side note, a previous time I had an issue (same manger in training) customer care gave me 5 free upgrades. What they didn't tell me is that this only works at National, not Enterprise Which is owned by National. The nearest National yard to me is 45 miles away. How does this help me? I would have to take ride share to get there which would cost more than the upgrade. Not very productive on your part nor customer centered.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz Rent A Car - carrental - Updated May 2026

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