I really appreciate how awesome this location is. We had reserved a Toyota Rav4 for an out of town…read moretrip. Unfortunately, when we went to pick it up, it wasn't there. They staff recommended a Dodge Grand Caravan instead and told us it would have more room for our Service Dogs. I'm completely anti-van, but it was there and I wouldn't have to return in a few hours to pick up the one I reserved. I'm glad they did the upgrade for us. Not only did it have more than enough room for 2 adults and an 11 y/o, but I fell in love with the stow-away seating. Our Service Dogs are 140 lbs, 80 lbs, and 50 lbs. We stowed the Captain's seats and left the back bench up for my son to sleep on. The dogs had plenty of room to stretch out and sleep on our trip. They even told us not to worry about the dog hair that would inevitably get shed on a total of 18 hour round-trip journey. We did worry about it and took measures to make sure it was as clean as we could possibly get it before we returned it. I think they were so thankful that we did clean it that they ended up comping our mileage overage. I 100% recommend them and will be going back if the need arises.

We rented a small corolla for our 9 hour road trip and they gave us a big truck. Never again will…read morewe trust this company, and they had other cars in the lot as well.

Five stars for Jessica Randolph and her team at Enterprise Concord! She greeted me promptly,…read moreexplained everything clearly, and made sure I got the right vehicle for my needs even when my original car wasn't available. Her communication was excellent, and she went above and beyond to make sure I was taken care of. As someone who manages people for a living, I can tell Jessica is top-tier talent. If I ever need to rent again, I'm going straight to her.

If I could give negative stars I would. I booked my rental one month ago and they waited until less…read morethan 24 hours before I was supposed to pick up my rental to call me and tell me they do not have my rental available. They did not have any vehicles a size I needed to use. Then told me that I could call around and see if anyone else had them. When I try to calmly, ask why they weren't the ones calling around to find a rental for me since they gave my reservation away. The guy tried telling me that because of a recall on vehicle, they could not give me this vehicle, that I booked it a month ago. They obviously gave it to someone else. When I tried to explain that I find it very unprofessional. The man hung up on me mid sentence. To say I was livid and my blood was boiling is a understatement. I will never ever give enterprise my business ever again and neither should anyone else with this. The level of unprofessionalism is appalling.

I was able to book online. We were able to obtain our vehicle within 5 minutes. Staff are very…read moreefficient. Our flight was about two hours delayed however they still let us rent a car within the allotted time. We got a compact car for about $112.00. She changed the drop off to the concord airport to make it more convenient for us. Overall it was a smoothe transaction. My husband is just still trying to figure out the blue tooth.

Quick nice little small place. Only issue we did everything online and got here and they ask some…read moreof the same questions. After a long flight just kind of wanted to come get the car and depart. We had to wait a little bit. I know they have a job to do but we're hungry and tired.

Rented from Avis when I arrived into the Huntington West Virginia airport. The airport is small so…read morethe car rental area is the same. You wouldn't know it however because I was helped right away. The lady was super nice and so accommodating. I appreciate people who are customer focused and take the time to listen. Their system was down so I had to wait for them to call in my checkin. Because of their customer service I didn't mind waiting. Thank you Avis.

This review is actually about Budget Car Rental at this location, but since they're the same…read morecompany and share the same counter, I'll post it with Avis. This is the worse Budget ever. It's the only one I had problems with ever. I arrived to pickup my reservation that had been made a month in advance and they had no cars. No bother to try to reach out to me or anything. Jennifer was basically like whatever and didn't care that I was stranded. I'd never been treated so rudely by such a Budget location. I did file a complaint and their corporate office took care of the issue and provided resolution for me. It's such a shame that such useless employees and such a poorly ran location like this could impact the company's reputation. I hope they truly look into the issue and clean this location up. This airport already sucks, and the rental people certainly add to that.

So we booked a BMW for a month and we show up and they told us they don't have a BMW . Then , they…read moresaid they gave away our suv but it was a Chevy suburban . They have false advertising on there website . The manager admitted there are no BMW at all . They said because we booked through 3rd party they didn't have our number either . FYI if you book a luxury vehicle you will get a suburban or lower . How is that legal ? how can a company get away with false advertising? I ended up going to Budget and they gave us a luxury SUV as they treated us with respect . We are going to be spending $1100 a month for the next 3 month on a suv and we will never again use enterprise ! Call budget instead ... You Suck Meatballs Enterprise

During a really stressful trip, late at night stuck at Charlotte airport with no room on outgoing…read moreflights, we were able to secure a rental at Concord airport to drive 1-way to Miami to make our cruise ship. Scott went above and beyond when I rented online & was in a Lyft over with my entire family to make sure a vehicle was ready. He called to tell me about a glitch, but that he had a solution. It was so nice to have a friendly voice saying don't worry I'll make sure I'm still here & will have something ready for you. We were blown away with the vehicle and the customer service. We will now be doing all of our rental cars through Enterprise because of Scott and his amazing service at Concord.

Small airport counter. No one was at the desk when I arrived to turn the car in. I waited about ten…read moreminutes. Then checked my bag in at the desk. Then waited again. Finally called the phone number and whoever answered said that the staff were there. But they weren't. Just told us to use the after hours drop box. I sure hope that nothing happens to the car between when I parked it and when they get around to checking it in.

No 12' truck available, which I have since found out that "reservation" with Budget doesn't mean…read moreanything. I was sent an hour south to pick up truck at K&S Auto Brokers is From Mill, SC who should be terminated from the Budget Truck Rental for the condition of the truck they rented me. PLEASE SEE ATTACHED PICS. After being 4 hours behind schedule, I took the truck to car wash and cleaned myself. THERE WAS NO WAY I COUL SPEND 6 Hours in this truck.

Beyond terrible service. Vehicle was not washed and did not have a full tank of gas at pickup. Very…read morepoor attitude of employees picking up & returning rental.