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    Bandago Van Rental

    5.0 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    7 years ago

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    8 years ago

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    2.6(27 reviews)
    11.5 mi

    This location called my phone a hour and a half before scheduled pick up time and left me a…read morevoicemail saying that there wouldn't be a car available for my confirmed reservation. I didn't receive the voicemail before because I was still in flight . Once I landed and checked the Enterprise app, nothing looked wrong, because it asked if you like to check in and start the pickup process. Once I arrived at the location, they informed me that they had no cars. I was told to call a customer service number. After talking to 3 representatives and waiting outside for over 3 hours, the district manager never called, as I was instructed they would. Stranded and cold.

    I rented from this Enterprise and it started well. This rental was following an auto accident. My…read moreinsurance company paid $40 per day up to 30 days. The rental was $42.99 per day (for both me and the insurance company). I also kept the rental for three additional days at my own expense while I worked through purchasing a new vehicle. When I returned the car, I never received a bill. A few days went by so I reached out to get a copy of the final bill. To my surprise, I was charged $391.21 for my portion (3 days at 42.99, plus the taxes). They charged me $7.33 per day but couldn't explain the charge or breakout for the $7.33. When I questioned the first person, she couldn't figure it out and suggested I reach out to the Manager, Anthony. The next day, I called Anthony and we were on the phone for over an hour and he couldn't figure NOT explain the charges. I had $7.33 x 30 days. $42.99 x 3 days. Plus the taxes for 33 days. When I asked about it, the manager initially said it was the difference ($2.99 plus taxes). When I advised him nothing he is suggesting makes sense and nothing equals the totals the way he explained it, he said he would send an email to the accounting team so they can explain the charge. That was over week ago. I even asked him to include me on the email he sent so I could ask the questions I needed them to answer. He agreed to send it and include me...and I haven't received the email nor any further communication from Anthony. That was on 1/30/25. Additionally, there was damage to the vehicles. While they recorded the damage, they documented it to the driver side but the damage was actually on the left sign.

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    Bandago Van Rental - carrental - Updated May 2026

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