I really don't know why the poor stars for this location…read more Maybe it's because I had a horrendous experience at the last Enterprise, and had really low expectations of them as a company, but this one was great. First, I was greeted upon arrival. Scott was wonderful, helpful, and understanding when I had accidentally reserved a car at another location. I thought this would terribly delay me, but it didn't. They luckily had one available. I returned it within 24 hours and check out was seamless. I was very disappointed when I found out they don't allow personal cars on their lot for the day if you are renting, and wish that had been somewhere on my reservation. My email receipt never got to me, but a quick 3 minute phone call with Samantha helped me procure my receipt for my expense report. She was kind and friendly and patient and even waited on the phone with me to make sure I got the email.

Rent at Your Own Risk!!…read more One of the worst customer service experiences I've ever had.... My partner and I reserved an Audi A5 and confirmed our reservation the morning of pickup. When we arrived at the Uptown Charlotte Enterprise, we were told someone had already rented a vehicle under his name from the Shelby location. Employees led us to believe he may have been the victim of identity theft. Instead of investigating or contacting the Shelby branch, we were repeatedly told they couldn't help us. After personally contacting the Shelby Enterprise ourselves and calling my partner's father (Sr.), we discovered Enterprise had simply confused a father and son who share the same name. A quick comparison of their driver's licenses, dates of birth, addresses, and payment information could have resolved the issue. The employee with the dark curly hair offered more attitude than assistance. Rather than investigating Enterprise's mistake, she canceled our reservation because she claimed we were "yelling" after nearly an hour of trying to understand why we had just been told my partner's identity may have been compromised and that someone else had rented a vehicle under his name. To make matters worse, the Audi A5 we reserved wasn't even at the branch. The only Audi available was a Q3. Several employees refused to identify themselves when asked and were not wearing name tags, making it impossible to know who was responsible for the way we were treated. I documented the interaction with photos and videos. We left without a rental, delayed our seven-hour trip to a family reunion, and spent hours trying to resolve an issue we were told could only be resolved by a Regional Manager. Mistakes happen. Refusing to investigate them, canceling a customer's reservation, and leaving customers to resolve the problem on their own is unacceptable. My family trusted Enterprise to provide safe and reliable transportation. Instead, we experienced unnecessary panic, emotional distress, inconvenience, and complete disappointment. This was, without question, the worst experience I have ever had with Enterprise, and one I will never forget. Rent at your own risk!!!

This location is 100% polar opposite of the awful AVIS location at Charlotte airport…read more As an Executive Elite; National maintains a great selection of lower mileage clean rental vehicles and of course Executives can take any vehicle that is on the Emerald Aisle. You do not have to engage with any employees (except for the checkout booth) at National when you are preferred but the couple of times I did interact with a employee in the Charlotte location it was the typical courteous response that you have at the full service National airport locations. (Now when you do have to deal with employees at the smaller National locations your mileage will vary..case in point being the rather rude employees at the Santa Ana CA location) Unfortunately, I have to rent with Avis due to corporate policy when flying into Charlotte on company business, but all my personal rentals are with National nationwide let alone Charlotte airport and am hoping our corporate travel policy changes to allow us to use National for corporate rentals in Charlotte soon.

We drove in and dropped off our embarrassing minivan and it was a simple process, they're very…read morecourteous and make sure that we got everything out of the car. It was pretty seamless and the employee was very nice! We were very happy with the easy process.

I can't say enough good things about this woman-owned, black-owned business. I would have chosen to…read moredo business here just on those two facts alone. But I only learned of the business because I was in dire straits. I am traveling from the west coast for a wedding and, to my surprise, there were no rental cars available at any of the major rental agencies. I checked EVERY single agency, even in the greater Charlotte area, not just the airport. Nothing on Expedia. So I searched Google maps for car rentals and, to my good fortune, found Montgomery Enterprise. Ms. Montgomery was an angel. She was so kind, personable and helpful. The rental rates were very reasonable. She even kept her office open after normal office hours just to accommodate me because of my late flight. She didn't have to do that and, in my experience, not many businesses these days offer that kind of service to their customers. Ms. Montgomery was warm, professional, welcoming and solution-oriented. If I could give more than five stars, I would in a heartbeat. Thank you Ms. Montgomery! And I wish you and your family great abundance in every aspect of your lives.

From the owner: Car Sales Car Rentalsread more

I'm not impressed…read more They had me fill out all the paperwork online ahead of time, and then when I got to the counter at the airport, I still had to wait in line for 20 minutes and answer all the same questions again. I filled the gas tank on the way to the airport a few miles before our arrival, and they charged me at $9.98/gallon for 1/3 of a gallon deficit. Usually I use a different company, but Southwest offered me Bono's points to use Budget, and the price was slightly lower than the competitor. I won't be falling for that again.

This is a late review, Iam surprised this place has such low rating reviews, I went there in late…read moreJanuary, right before storm, the cars were limited, but both gentleman at the counter were beyond helpful and helped calm my energy at a stressful time. Great customer service!

Amazing customer service; consistently on top of things every time! I've rented a few vehicles from…read morehere, and every pick-up if efficient and smooth. Even when I had an issue with one of the vehicles, where I had to swap it out at another location in another state, I was followed up with and provided additional information and assistance without even asking for it. Each reservation I have, I receive a confirmation phone call a day or two prior and the vehicle is prepped and ready at my designated pick-up time. Clean and ready to go! I will consistently reserve and rent from Enterprise due to my continued top-notch experiences with this specific Enterprise location!

This location called my phone a hour and a half before scheduled pick up time and left me a…read morevoicemail saying that there wouldn't be a car available for my confirmed reservation. I didn't receive the voicemail before because I was still in flight . Once I landed and checked the Enterprise app, nothing looked wrong, because it asked if you like to check in and start the pickup process. Once I arrived at the location, they informed me that they had no cars. I was told to call a customer service number. After talking to 3 representatives and waiting outside for over 3 hours, the district manager never called, as I was instructed they would. Stranded and cold.

I have been using this Enterprise location for the past few months, and I've had nothing but…read morefabulous service. I have now become a regular and Christian and Spencer are always friendly when I walk in, even if they're swamped. They always accommodate me when I ask them for certain prices on vehicles, so I don't get in trouble with my boss. I sadly, will be moving to Morganton by the end of the year, and I hope the next Enterprise, I encounter the same fantastic service that Christian and Spencer show me every time I walk in. I would highly recommend anyone and everyone to use this Enterprise location.

I was able to book online. We were able to obtain our vehicle within 5 minutes. Staff are very…read moreefficient. Our flight was about two hours delayed however they still let us rent a car within the allotted time. We got a compact car for about $112.00. She changed the drop off to the concord airport to make it more convenient for us. Overall it was a smoothe transaction. My husband is just still trying to figure out the blue tooth.

A very helpful location, kudos to Tanner for exceptional customer service…read more Too long of a story for Yelp!

My husband frequents this enterprise a couple times a month and they always treat him so well! His…read morename is Michael. He always has a good experience and they are very helpful.

Horrible Experience - Beware! I had a van reservation that…read morewas booked and confirmed over two and a half months in advance. To make sure everything was on track, I stopped by this location three separate times during the week leading up to my reservation. The night before pickup, I even took a photo showing the van was sitting on the lot. When I arrived at 8:00 AM the next morning for my scheduled pickup, the van was gone. Sarah, who identified herself as the manager, simply apologized and said there were no replacement vans available anywhere in the region. There was no proactive communication, no meaningful solution, and no effort to honor a reservation that had been confirmed for months. She didn't even have a business card to provide. A confirmed reservation should actually mean something. This experience caused unnecessary stress and completely disrupted my plans. Avoid this location--and based on my experience, I'd think twice before trusting Enterprise with an important reservation.

I had an excellent experience with Enterprise Rent-A-Car in Lake Wylie! The manager, Joey, was…read morefantastic, and the entire staff was friendly, professional, and accommodating. I was initially given a 2027 Chrysler Pacifica with only 10,000 miles on it. Unfortunately, while traveling out of the area, the vehicle displayed a transmission warning. This was certainly no fault of the Lake Wylie location, but how they handled the situation really stood out. A special shoutout to Carter, who went above and beyond to help coordinate a replacement vehicle. He made the entire process incredibly smooth and stress-free, despite the fact that I was out of town. The original vehicle was clean, the rental process was convenient, and returning the vehicle was an absolute breeze. It's easy to provide good customer service when everything goes according to plan, but how a business handles an unexpected problem is what really matters. Joey, Carter, and the team certainly delivered! I'll definitely rent from this location again. Highly recommend!

The young man you manages the LWK location is so polite and helpful, as are his whole team! They…read morewelcome you with a smile and worked w me to make, modify and cancel a reservation, which all happened within 24 hours. Their ability to understand and work quickly in my situation was extremely helpful. I'd give them a 10 if I could!