I rent very often and this location (13711 E Independence Blvd) has always gone above and beyond…read morefor me. I actually receive a discount through my employer for AVIS and went to them first. The AVIS I went to felt like an empty sketchy basement. I had to knock on the glass to get someone to come unlock the door during business hours, and they ran some sort of credit check on me and denied me service. I then tried Enterprise and they have been wonderful and accommodating. They go above and beyond every single time. I am able to use credit or debit, they pick me up anytime I need, and when they don't have the specific class of car I reserved I get something upgraded. Also, since I rent so often, I earn points on the Enterprise app that always get me a free day or 2 for the next time. It has turned out to be a better savings than my Avis discount anyway. 5 stars, I appreciate you guys!

This is the second time I showed up with an online reservation and had to wait for them to clean…read morethe car. I would think the car would be ready with a reservation.

I have an insurance claim. They called me and told me all kinds of things. First they told me that…read morei have a 30% discount with my insurance. Then quoted me a rate of $42 per day on the standard car. I asked if that was a total or was there taxes added to that. The answer was that it is the total. I then was told it would be $39 a day with my discount. I questioned how they got to that number. They then said they did not quote me the full amount. This is absolute lies. I have always rented my vehicles from this location. They are really going downhill in their customer service and not being truthful with the customer. I have now called back in 3 times and no one will answer my call. Enterprise---U NEED TO FIX THIS!!!!

I've always rented from this location and receive quality service every time. The vehicles are…read morecared for (some are not always thoroughly cleaned inside but never terrible). They are proactive in making sure you know who to call if there's an issue, etc. Most businesses is perfect and I am a bit picky, but this location is top drawer.

this establishment is terrible. They stole my money and lied to me. They quoted me $545 I paid wen…read moreI returned the car off in Dec. It is now Feb 2 and they charge my card an additional $200. I made mother of two kids and have lost my job. I spoke with Jake he told me there system messed up and they are at at fault. this company has put me in financial hardship. They do not care about family.

The staff at this location are top notch. Super personable, friendly, helpful and funny. Had me…read morechecked in, my car washed up and ready for me in less than 15 minutes. When I dropped it back off two days later, same deal. Quick and easy. I have a brother in the area so I'll definitely be back to rent from here!

I bought my car last year, the staff is very courteous and great at helping you with what you like…read morein a vehicle. Professional, above and beyond. Tammy C

Can I get your attention for a moment…read more.. I just have to am extend my sincere appreciation for the exceptional service I received from one of your team members, Christian Walker, at the Enterprise location on 6541 E. Independence Blvd. in Charlotte. From the moment I walked in, Christian demonstrated an extraordinary level of professionalism, kindness, and attentiveness. He went above and beyond to ensure that my experience was seamless and stress-free. His generosity, patience, and willingness to listen truly stood out. Christian handled everything with such thoroughness and care, and his follow-up to confirm that everything was okay did not go unnoticed. In today's fast-paced world, it's rare to come across someone who not only takes pride in their work but also makes you feel like a valued customer. Christian is one of those rare individuals. He is a true asset to your team, and I hope he receives the recognition he deserves for the incredible service he provides. Please extend my gratitude to Christian for making what could have been a routine experience an exceptional one. I will gladly continue to do business with your branch because of people like him. Michelle

I first spoke with Andrew on the phone when I needed to pick up my rental late. I did not know…read moretheir hours, and he was informative and very polite. I ended up picking up the car the next day, and Christian assisted me with a smooth and speedy pickup, which I appreciated since I was in pain from a car accident. The next day I called back with questions I had forgotten to ask, and again Christian was knowledgeable, kind, and provided fast customer service without making me feel rushed. He is down to earth, professional, and very human. I even received the car for an extra day as a result. When I returned the car, Darius handled the inspection quickly and had it in the back for cleaning before I even left the lot. He clearly knows his job well, and though I was exhausted, he got me in and out while leaving me with a laugh and a smile. I have rented cars from this location before and have never had a bad experience, even when things are outside the staff's control. Thank you all, and I will probably see you again tomorrow.