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Enterprise Rent-A-Car

3.0 (14 reviews)
Special Hours • Closed
Updated 2 weeks ago

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

3.3(39 reviews)
3.5 mi•Eastland

Can I get your attention for a moment…read more.. I just have to am extend my sincere appreciation for the exceptional service I received from one of your team members, Christian Walker, at the Enterprise location on 6541 E. Independence Blvd. in Charlotte. From the moment I walked in, Christian demonstrated an extraordinary level of professionalism, kindness, and attentiveness. He went above and beyond to ensure that my experience was seamless and stress-free. His generosity, patience, and willingness to listen truly stood out. Christian handled everything with such thoroughness and care, and his follow-up to confirm that everything was okay did not go unnoticed. In today's fast-paced world, it's rare to come across someone who not only takes pride in their work but also makes you feel like a valued customer. Christian is one of those rare individuals. He is a true asset to your team, and I hope he receives the recognition he deserves for the incredible service he provides. Please extend my gratitude to Christian for making what could have been a routine experience an exceptional one. I will gladly continue to do business with your branch because of people like him. Michelle

I first spoke with Andrew on the phone when I needed to pick up my rental late. I did not know…read moretheir hours, and he was informative and very polite. I ended up picking up the car the next day, and Christian assisted me with a smooth and speedy pickup, which I appreciated since I was in pain from a car accident. The next day I called back with questions I had forgotten to ask, and again Christian was knowledgeable, kind, and provided fast customer service without making me feel rushed. He is down to earth, professional, and very human. I even received the car for an extra day as a result. When I returned the car, Darius handled the inspection quickly and had it in the back for cleaning before I even left the lot. He clearly knows his job well, and though I was exhausted, he got me in and out while leaving me with a laugh and a smile. I have rented cars from this location before and have never had a bad experience, even when things are outside the staff's control. Thank you all, and I will probably see you again tomorrow.

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Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

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Hertz Rent A Car

Hertz Rent A Car

1.6(30 reviews)
4.0 mi•Eastland

I'm President's circle with Hertz and typically rent from airport locations. I booked a mid-size…read moreSUV from the East Independence location for 3 consecutive weeks and each time there were no vehicles available after driving 30 minutes to pickup. They don't even give courtesy phone calls to give you heads up if you've reserved in advance. The agent I just spoke to seemed young and unprofessional and he offered no apology or explanation why each week they tell me they'll let me know later in the day or the next day if a car is available. I am booking for work, this the reason for the scheduled rental. Now I have to argue to get my prepaid funds returned. This Hertz location is a bit of a joke in terms of quality and they operate like a local Mom&Pop playing by ear without corporate professionalism.

This is actually a zero star review, but that is not an option. AVOID BOOKING WITH HERTZ IN…read moreCHARLOTTE, NC. Having an advanced reservation does not mean there is a car. They do not call to tell you there is no car. They prefer that you show up to pick it up and then let you know there is no car. I even called customer service to be sure there is a car, since I was burned by Hertz before, and she checked the inventory and I was promised there was a car. When I got there, I walked in, and was told immediately "we are closed." That's how the greet you. When I explained I had to pick up a car, she said "no". That's all she said, then repeated "we are closed." Another customer who was in there, with the same issue, had to explain to me there weren't any cars. NEVER BOOK WITH HERTZ. It's a company of incompetence and carelessness.

Budget Car Rental

Budget Car Rental

1.8(24 reviews)
3.4 mi•Eastland

Hi budget, I rented a van 30 days in advanced for July 10th 2025. I called three times to confirm…read morethat it would be at the Norfolk, VA airport at 3:00pm, each time your customer service verifying it would be there. I explained it was important because I had three handicap children that needed the room and could not wait long. We waited 4 hours. While you laughed and stated we tell people that all the time, people would not rent from us if we told them the truth. My children ended up in the hospital the first two days of our trip. Budget said it's not our problem your children have a condition.

Customer Service is absolutely non-existent here!…read more I was returning a moving truck on the Tuesday after Memorial Day and I get that Memorial Day is a busy wknd, but when you are already in a tiny strip mall with VERY limited parking and absolutely NO signage directing people where to park their 12'ft moving trucks, yes, I am going to pull in front of the store front and have you figure it out. From the minute I pulled up, Leslie gave me nothing but attitude! Seriously, I could not believe she talked to me the way she did, but she sure did not like it when I dished it right back. Guess someone needed to remind her I'm the customer? In any case, she walked out snapping her fingers and yelling that I couldn't park the truck there. I'm like "ok, then where do you want me to park it?" "Find an open spot!" "WHERE!?" There were literally no open spots except at the far end of the lot and I wasn't even sure I could park there because it would block in anyone trying to drive through, but I went and parked the hotmess of a truck Budget had rented me in the only space I could safely maneuver it! So, then I go inside and Leslie is with another patron...OMG, night and day! I guess I was just to white-looking to be treated with any sort of decorum? Because the guest she was helping was African-American and she was just as nice as could be! Joke is on her I suppose because I am actually a double-minority...but that aside, race should never have ANYTHING to do with how a customer is treated! That being said, after she bitched at me for parking the truck where I did (she had expected me to park it in a very tight spot between two other trucks!?) and having this young guy go out and get the fuel and mileage (even though I had taken a pic of the gauges) and then bitched about having him move the truck for me. Excuse me? But, since when did returning a truck require me to park it for you too? Then, the real fun started! She told me I needed my contract because her system was down and she couldn't return the truck without it. So, because her system wasn't working she couldn't return my truck...what!?! She then nastily tells me that I can just leave it if I just don't want a receipt. Right, like I am gonna trust her at this point to just "return my truck" w/o a receipt! So I tell her to give me back the keys so I can drive back home to get the paperwork. She asks me why, and I straight up tell her that if she isn't returning the truck I'll be damned if I'm gonna leave her the keys because technically the truck is still in my "possession". So she begrudgingly gives me the keys and I come back 15mins later w/the paperwork and guess what...the system was somehow up between me leaving and returning because she was able to print out some paperwork for some construction workers that she was having a very lewd convo with. All she offers me is that she can sign the bottom of the paperwork w/the time that I originally returned it (about half an hour beforehand), like she was doing me a big favor or something. Needless to say, I have reported her to Budget via their website and will actually never rent from Budget truck again if these are the type of people they have representing their brand and delivering this joke of what passes for customer service for them. What a horrendous and atrocious experience on so many levels!

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Budget Car Rental
Budget Car Rental - Apparently this is such an issue here a sign is necessary!

Apparently this is such an issue here a sign is necessary!

Budget Car Rental

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Enterprise Rent-A-Car - carrental - Updated May 2026

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