Budget is the most unprofessional car rental company in the business!!!read more

Got a truck from here. I love how these guys are flexible they have a night drop box where other…read morelocations don't accept late night drop offs. He walked through the truck and showed me how to use all the features of it! The kids were very nice and helpful!

Excellent experience renting a car here…read more Cars are right next to rental desk--no shuttle required. Agent gave me the choice of cars and assigned me a very low mileage clean car I was thankful for. When I returned the car the other Agent was just as helpful. Great people were working here when I rented and returned. --- Had a problem using the Toll Device on the car--took that up with corporate and they refunded me one service charge. The device is supposed to charge you only one service charge in a 24 hour period--not a calendar day but the software was charging me a service charge for each day and not waiting 24 hours to charge. Careful driving over NYC Bridges and Tunnels with the device--For example--The Whitestone Bridge does not recognize it and will charge you the same much higher price as if you did not have a device. NYC has all these tricks to get more money out of you. Every-time I drive in NYC they find a way to charge me more money for something.

I will never rent a car from them again. They do not listen to you at all and place you in whatever…read morethey feel like. The gentleman there looked as if he was 12 years old extremely unprofessional

Robert and DJ were phenomenal!! Robert was so kind and helpful in assisting me! I cannot be more…read morethankful for the most amazing customer service and human kindness!

Greetings Yelpers, I Had a long term rental & the 2 stars…read moreare for the rental costs ( semi price increases due to Covid, lack of cars etc. Staff gets 5 D.J was always on point & Nick was great too. Hopefully you don't need to rent during these tumultuous times $$$$$ Thanks D.J & Nick for your courtesy,professionalism. Corporate should recognize your customer service & efforts.

On Saturday at noon I had a confirmed reservation at Hertz Smithtown. I paid with my debit card --…read more$790 was immediately removed from my account. I was then told, for the first time, that Hertz does not accept same-day debit card transactions. I was denied a vehicle. Both employees then left the building. When I asked for help on next steps, the manager -- already in his car -- told me out his window to call Priceline. Priceline told me to speak to Hertz. I stood alone outside a closed Hertz location with $790 gone from my account and no car. This rental was arranged for two combat veterans -- myself and a fellow veteran traveling with a broken leg in a halo brace -- to receive proper medical care. Because of Hertz Smithtown's failure to disclose their payment policy at any point during booking, we now face 36+ hours without housing and nearly $800 drained from my account with no resolution offered. By 2pm Saturday, after multiple follow-up calls, every representative online continued to insist that no money had been taken from my account -- while I was staring at the $790 withdrawal in real time. Each one told me to dispute it with my bank. Not one person from Hertz or Priceline provided a corrective answer, a solution, or any form of assistance. Do not book here. Do not trust that your reservation means anything. And do not expect anyone to be standing there when things go wrong -- they'll already be in their Tesla

Fast reliable service , more affordable than competitor's , will use them again. Better than…read moreEnterprise!

The manager and employees go above and beyond at this location. It's been by far the easiest rental…read moreexperience I've had ever. They're professional and courteous mixed with being personable. Thank you to the Nicks!

Fantastic rental experience. Great location. Matt was friendly and got me a great mid-size SUV…read morefor my business trip here in New York. The price was the best around and I was in and out of the office in minutes. This was a fast and efficient and satisfying rental experience and I highly recommend checking them out if you need a rental.

This isn't an Emerald Aisle location, but it was refreshing to interact with the friendly and…read morehelpful staff when picking up and returning my rental. I'm used to just picking out my vehicle and going, but the person checking me in walked me to the door and showed me where the spot was so I wasn't wondering around the lot. When returning the car, the staff was again super friendly and made sure I was happy with my vehicle. Great location, and great staff at the Long Island MacArthur Airport (ISP). Rent here or Enterprise (they share a counter).

Worst National rental location. Im an Executive Elite member and this particular location could…read morecare less about status or who you are. Waited today for an extended period of time and they had a lot full of cars (including SUVs - plenty of them). When I inquired, they said they didnt have anything. Forcing me to go to another National Rental Car location. This has happened numerous occasions here and the customer service is awful.

Buyer be careful! Hertz is a rental company not a car sales company. They try very hard to look…read morelike a used car dealer but after you go a couple of steps into buying a used car you realize you are dealing with not experienced sales and financial staffing. I have been trying to give them my money for 2 days and i cannot get an invoice from the financial manger called Dennis he had never responded to my calls and emails. I have purchased 15 new and used cars over the past 20 years and never experienced this unprofessional sales model. Just trying to buy a car and give hertz my money. BTW I gave them Asking price.

Be careful before paying and completing sale, after you pay all the good customer service goes out…read morethe window, they basically say "if you don't want the car you have 7 days to return it" instead of trying to alleviate an issue. And they will charge you a fee to return. Pleasant to deal with during buying process, but after that, it seems they want nothing to do with you.

the staff was so rude my car had less oil then before charged me 3560 for a oil change the place…read morehad bugs everywhere.

I purchased a 2022 Lincoln Nautilus and the entire experience was 5 Star from start to finish. I…read morewas able to apply for a loan and get approved virtually, and then have the car delivered to my home all within 24 hours. I was in contact with Kyade and Dominic throughout the entire process who were nothing but friendly and professional making the whole process smooth and seamless. When Dominic arrived with my car he was prepared to explain all of the car's features and help me set up the apps I would need to operate the car and connect with my phone. I highly recommend this company to anyone in need of a car and desiring top notch financing and service. Thank you guys again!