No issues with pick-up, though it is a decent jog from the airport proper. We were given a very (very) nice, new Volvo sedan, which was one of the nicest cars I've ever had the pleasure of renting, through Hertz or elsewhere. I only wish that all rental were of that quality. Returning was a bit more of challenge given that we had to drop off before opening time and schedule an Uber to get us to the airport, bt I knew that ahead of time. read more

I booked a car out of the Albuquerque Airport location through Southwest Airlines. I did not receive a confirmation email regarding the car from Southwest or Hertz with a much needed confirmation number. I tried to cancel through Southwest but can't without that number. I tried calling the local number at Hertz multiple times but the phone is hung up on. I can't do it online because, you guessed it, no reservation number. It shouldn't be this hard! read more

Worst experience ever. I travel for a living and I have never had this kind of experience with any provider. It's a contract carrier and I'm going to do everything I can to make sure my agency (who employs over 3,000 frequent travelers) never uses Hertz again. Bottom line - I returned the car ahead of my specified time. The gentlemen who checked me in at the Hertz counter offered to take me to the terminal. After confirming a full gas tank, he took me to the terminal and I flew home without incident. Two days later I get a receipt indicating the car was not processed until that date. Despite being able to prove I dropped the car off AND flew home on the appointed date, Hertz will not look into. I have to now dispute the charge with my credit card company and then engage my organization to change our travel practices. read more

Slick upselling practices for unnecessary extra coverage. I nearly walked away with a bill for an extra $250 for a car that was fully prepaid. Made a bad name for the rental car industry as a whole and the greaseball sales techniques that I have come to find routine from Hertz. Shmucks. read more

I'll start with I am presidents circle, highest level. They told me once I arrived at the rental location that they couldn't honor my reservation. Ok, that sucks but I guess it happens. I reserved a new car for the following day, immediately. They wouldn't book it for me at the counter. I had to do it myself. Lastly, as someone who comes to abq monthly, I've NEVER had anyone answer the phone at this location. Think twice before you rent with them. read more

WORST EXPERIENCE EVER. This was my first time renting a car in a new state all alone as a female in my late twenties and I checked in early afternoon day of, but since I was coming in after midnight, I checked with Hertz and they said as long as I'm here before 2 AM, I'll have a . I'm here. I'm in the vehicle. There's only one exit and I can't get out of it because the sensor won't open. I'm stuck here overnight. I feel lied to. I better not get charged or I'm going off! read more

Save your time and money and book literally anywhere else. After following every guideline for after-hours dropoff, Hertz overcharged us 5 days (over $1000). Luckily we had the documentation to prove we dropped the car off and get the charges reversed (after talking to multiple AI agents and live customer service representatives), but we're out $1000 for 5 business days as the refund is processed. read more

After the terrible customer service we received and a month-long battle of why we were overcharged $700 for a car we fully prepaid for, I can no longer recommend Hertz to anyone. We have had great experiences in the past in CA, NV, NY, MA, GA, OR, and WA, but we had a terrible one in NM. We had prepaid in full for our vehicle weeks before arriving in NM. When we got in, we did not see our name on the board to show where our car was parked, so we went inside to inquire at the counter. The man at the counter accused us of "being late" and directed us to a spot number where our pre-paid SUV supposedly was parked. Little did we know the man took it upon himself to direct us to a car that cost $100 extra PER DAY. To our surprise, when we dropped the car off, we were charged an extra $700 plus tax. When I asked why, the gentleman taking our car in said we had an upgraded vehicle. I don't know anything about cars, but our SUV was just regular to me. I mean, the passenger seat was broken, so it could not recline or scoot up or back, and I did not think it was anything special. Turns out it was so special, it was $100 extra per day. We battled with Hertz for months trying to figure out how we were upgraded at such a huge cost without being notified or our approval, and they had no answer. The customer service reps we spoke to told us that we should have realized our vehicle was an upgraded one, and we would not receive a refund. We will never rent from Hertz ever again. read more

We got a decent working car but the initial getting of it was a struggle. We were supposed to see our name on the board outside, quick-choose a car from a specified row, and quickly check out and be on our way. Instead, our name wasn't on the board at all. So we had to wait inside for quite sometime. The additional charge for an approved driver was also bonkers high, but that was our choice. The process that was supposed to be speedy and simple ended up being painfully slow and tedious and rather complicated. They handed me a bunch of papers after checking out and didn't tell me that the person manning the booth needed to see all those papers and my driver's license in order to exit the lot...which would have been nice to know so that they could have been kept conveniently located and easily grab-able instead of put away in a backpack in the back seat of the car. The car itself was clean and worked and got us from place to place. Returning the car was far simpler than anything else and went very well. read more

We had a great experience with Hertz on our recent trip to Albuquerque. From the airport you follow the signs to rental car shuttle pickup. We only had to wait a couple minutes. Hertz is about a five minute drive. Once you arrive, if you're a gold member, there's a special kiosk with your name and instructions where to find your car. The kiosk directed us to the "presidential circle" where we were told to select any car we wanted. There was a lot to choose from. For our purposes, a small SUV was good. When you leave with your chosen car, you stop at a kiosk where you show the attendant your reservation email, and she scans you in (matches you to the car you chose). That's it -- it was very easy. When you return the car, an attendant directs you where to park and scans in your car. Five seconds later you're on your way. I want to add that I had selected "manager's special" for this trip: you get a very good deal, about half the price of a cheap car, and they can give you whatever random car they want. It was a great value in return for "pot luck" -- and yet we had a very wide selection of cars to choose from. We couldn't be happier with the experience. A suitable car, great price, and fast service. read more

Hertz Rent A Car - Hertz Gold members lol for this kiosk and find your name and instructions on the list. - Car Rental Near Me - Albuquerque, New Mexico

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Horrible service, take an Uber rent somewhere else it town. Unhelpful, horrible Business practices. Only one attendant line full of people.

Absolutely useless. One person for at least twenty people only to say they have no car for my confirmed reservation.

we had a pretty poor experience. we reserved our car for 13 days and they wouldn't give us our car on the first day of our rental reservation. the man at the main hertz counter in the main hall was very rude and offered no help at all. very poor customer service from him but the managers in hertz gold helped us a lot. read more

1 star for this location. 4 stars for the corporate customer care team being responsive. I highly recommend the Hertz corp team investigate this location for shady business practices regarding their vehicle return "auditing" practices. And for consumers, verify when you return your vehicle that your tank is filled and there are no other vehicle concerns. I've rented from Hertz many times with zero issues at other locations. My experience after this ABQ location will be to verify and take pictures upon drop-off and pick-up. CYA people! Read these location reviews. read more

Harold made our visit a 5 star experience. Check-in and the car rental process were not that good here, but Harold made up for it on return. What a great ambassador for Hertz! Great customer service. You need more employees like Harold on your team. Albuquerque, NM read more

Been from out of town I was at the Hertz counter at the Albuquerque airport trying to rent a car. I was explaining to the 60-year-old man behind the counter that I wanted to make sure I got the right sized vehicle as I had had problems at other facilities, specifically them trying to get me into a smaller vehicle. I had not been speaking when he interrupted me and told me that he was going to get me into the car I was designated for. I point-blank asked him I can't ask a question and I repeated myself to which he completely ignored me. Customer service is atrocious at that location read more

Tried 3 cars, 1st didn't have keys, second didn't have a working CarPlay, 3rd was covered in trash and cigarette smoke. When I went to the manager, he was passive aggressive for no reason because I was just wanting a clean car that's operable. read more

Hertz rental at Albuquerque International Airport was an absolute nightmare. My experience with them was nothing short of a train wreck. I called Hertz Roadside assistance due to a flat tire sustained after 22 miles (no nails or obstruction in the tire). The agent said Hertz Albuquerque International had available cars and return it there. When I asked for another car, the manager, Burt, was incredibly rude and unhelpful. Instead of offering a suitable replacement, he insisted that I take an electric car against my wishes. When I mentioned that I was told to go there by Hertz, Burt stated that these people were in other countries and don't know what's going on at their location. I would also like to note that I started off speaking with another employee. A young woman who kept interjecting and making matters worse. When my husband tried to reason with Burt, another employee, Jason, threatened to cancel our contract and not allow us to leave. This kind of power-tripping behavior is completely unacceptable and left me feeling horrified and traumatized. Visuaize all three Hertz employees telling us they can't help us and take whatever! In the end, we were forced to take an electric car after already paying for a gas car and the fuel option. I have worked with customers, either business to business or consumers, for over 20 years and it has been my experience, that when organizations or specific branches are underperforming, there is a disconnect between the leaderships objectives and meeting the needs of the customer. I am CONFIDENT, this what is happening here. I will never use Hertz again. I will be sure to spread the word to everyone I know to steer clear of this unprofessional and unethical policies. Avoid Hertz at all costs if you value your sanity and your wallet. read more

Based on reviews, I was apprehensive/terrified about chancing this Hertz in order to save $150 vs Enterprise. To my delight, everything was smooth: helpful staff, great car, zero hassle. I mentioned the gas gauge was 1 bar low to the checkout agent and she said, 'no problem'. Did something change in the last month? This rental might have been the fastest pick up and drop off I ever experienced. I would happily return to the ABQ Hertz. read more

0 out of 5 Horrible experience, (Not a safe space for afro-americans) The manager ruby was racist My flight got delayed so I missed my rental appointment, Phone died on the way there so I didn't know i couldn't get my rental till the next day Ruby had an attitude the entire conversation I then sat down to charge my phone to call an Uber to come back the next day. While I was sitting there (in the waiting area for less than 5minutes ) she called the armed security guard to tell me and my teen son to leave the building (she never told us herself we weren't allowed to sit inside). The current time was 10:44 The building wasn't supposed to close till 12am read more

Hertz Rent A Car - The security guard was very nice tho - Car Rental Near Me - Albuquerque, New Mexico

When I reached the Thrifty counter to pick up, it was closed, and I was directed to the Hertz Gold counter. The rep at the counter said, "There is no car available in the category as I booked the car last minute". He said they only have SUVs, and it will cost $20 extra per day. When I told him I would cancel the reservation and book a car from another company, he replied that it was non-cancellable as it is through the third party, and the pick-up time has passed. When I started dialing the reservation line, he said we may have an EV, and that's the only car available. I replied, OK, I will take it. He gave me the paper to get a car. The car I got was a regular non-EV Hyundai car. It was a clear attempt to defraud the customer and force them to pay more by lying. read more

This place is the worst hertz location ever. Every time I'm here, which is almost every week, there are always issues and always takes forever. Today no keys. Last week 3 different broken cars that weren't marked. Always give you crap vehicles. Walk to car is never ready. Every other place I travel to I never have an issue. I walked directly to my car. This place always is issues. Avoid it at any cost. read more

Rented an electric vehicle which they could not immediately locate. Once we got the car and got to our host's house, we discovered they had not included a charging cord. We tried to contact them at the local desk by phone five different times to invite them to make it right for us. No one would answer the phone. The national number would pick up but couldn't help us. We ended driving the half hour back to get a cord. We were referred to the manager's area, which was three people looking incredibly bored behind a desk. They blandly told us that Hertz DOES NOT PROVIDE CHARGING CORDS FOR ELECTRIC VEHICLES. So if you are staying at a private residence, maybe skip the EV. But definitely skip this unhelpful car rental place. read more

Got a surprise $500 withholding that wasn't disclosed anywhere on the site that I could find. We expected to pay $300 which was pushing the budget with our vehicles literally dying on the way to the rental. It took $800.00 and the customer in front of us said he found a used condom. read more

Sitting here on hold with the 800 number for more than 30 mins now just trying to ask a question about additional drivers. Can't find anything on the website. Tried calling our pickup location, listened to ringing until the call dropped - six times. Just hoping the actual pickup/drop-off go better. read more

The rudest people. I'm a Hertz Gold member and have rented many times from this location, but the people are just getting ruder and more disrespectful. Asked an employee a question about taking a car and this individual literally yelled at me. Then he got offended when I responded with the same energy. Apparently he thought I was just going to stand there and let him treat me disrespectfully. The supervisor, Chloe, entered into the situation and was equally as rude. I did email the manager and never got a response. This place is a joke. If you wanna treat people rudely, you should not be surprised when people meet you with the same energy. read more

Avoid Hertz Airport at all cost. I would suggest walking before supporting this facility. If you hold any sort of status at all with Hertz, you will still be taken care of at any of the other providers here at the airport. Walked out to the board which wasn't working so I went inside and enjoyed listening to other customers each explaining their bill was wrong; issues with the car, and somehow the person at handling the customers made sure to push each issue as not a big one or it was the customers fault. So my turn, I step up, give her my name and she ask for a credit card I have not used in over a year, then ask for my zip code the. Ask for my license, then tells me I requested an electric vehicle ( which I did not ) so I pull up the app show her my reservation and she confirms her screen is accurate and the app I use roughly 75-100 times a year is wrong. And I am getting an electric car. Once again I say not a chance in hell am I driving around in a golf cart in ABQ heat. She then says well then I get the smallest car they have. Told her that not an option. She tells me my card is working and now the issue my reservation and wrong car is suddenly a result of my card not working. What a dumbshit. Every issue that came up somehow was the customers fault and she made zero effort to resolve or recognize the customer or loyalty. Zero, lazy, borderline worthless. She requested my drivers license three separate times so I told her to keep u til she can get it right. She appeared to be less trained supervisor, then a manager walked in. He took over, polite and could tell there was an issue. The first thing she says, his card isn't working. Why even wake up if you hate life this much? I asked him if AQB Hertz recognizes Hertz President Club members or loyal Hertz customers, she could respond fast enough for him with NO. Do not, even if every other car rental is sold out, rent from Hertz ABQ Airport. Walk crawl, get a skateboard, anything would be better then giving this facility a single penny of yours. read more

On the Hertz webpage, they let me rent a car and pay for it for pickup at a location at the Amtrak Station in downtown Albuquerque with published hours and address. There is no rental outlet at the address (train station), we got there and couldn't find the Hertz desk. We tried to call and there phone system was awful, couldn't contact a human for help with our paid rental. Finally, after an hour of wasted time, we got an Uber to the airport rental desk. There was a 20 minute line there before we got to a person and he told us that he couldn't give us a full refund. We needed to call the Hertz number, dial certain prompts and then wait for 35 minutes to talk to an operator. There was a National desk next to hertz, they got us a better car in minutes for the same price. Never again will I use Hertz! read more

Was instructed to submit my complaint to Customerrelations@Hertz.com. Submitted on 4-23-24 and got a quick response that my case was being reviewed and I would have a reply in 1-3 business days and was provided a link to track the progress. The link is broken, takes to a blank page. the only PH# is not the customer care team and that6 they will not provide a phone number. I have located the name of the VP of Customer service in OKC. If you need it here it is: Primary Contact Lawanda Huff Director, Customer Care 5601 Northwest Expressway Oklahoma City, OK 73132 lhuff@hertz.com (405) 429-8385 read more

The customer service I received here was amazing. I accidentally left my jacket in my rental and did not realize it until I had already checked my bags. I was able to jump back on the shuttle to the car rental place. After running around (in the pouring rain) trying to find someone to help me I went inside to the hertz kiosk (my rental was through Dollar) and the employees went above and beyond to get me my jacket back. I am beyond grateful for their kindness. I wish I would have gotten the gentleman's name who braved the rain to find it for me. Thank you so much! Next time I rent a car it will be through hertz. read more

I am a Presidents Circle member and my name didnt show up on the screen. Generally i dont have to go to any counter and pick up a car from the Presidents Circle lot and drThere was noone at Gold counter in the parking lot, there was a bell which I rang but there was noone around . So I went to the main counter and the lady there was rude. When i tried to ask her a simple question about if someone is available at Gold counter, she said she cannot attend to me unless my turn comes in the line. She was not even attending to another customer. There was no separate line for Gold members at this location. Why should i wait in line for 45-60mins just to get an answer to a simple question? read more

Shirley helped me today and was wonderful! She was prompt, kind, and thorough when explaining coverage and my options. Her smile was appreciated after a long day of travel! read more

We have rented Hertz cars a few times from this location. The cars have been spotless and have run beautifully. This may be a pricier option, but the customer service and reliability has been worth it for us. Staff have been friendly and attentive to our needs. The return process was easy peasy. There have been no billing issues. We plan to return. read more

Do not accept an EV from this location. I was assigned a Kia as manager's special. When I expressed doubts about taking an electric vehicle for our trip from Albuquerque to Abiquiu in northern NM, the manager insisted that I'd have no trouble to charge the car. That proved wrong. If you're on vacation you must use fast charge which still eats up 45 to 50 minutes to get to 80%, the recommended charge. The final 20% takes another hour-plus. I took the car. I regretted it. On the return to the airport the in vehicle app showed charging stations that were closed, and I returned the car at 50%. Imagine my horror on seeing the final bill, which included a "Tesla rebill" fee of $155.75. Suffice to say I fought and fought and fought it over a 10 day period, getting nonsensical replies from three or four different customer service reps. Finally someone reversed that Tesla rebill but nobody could explain or justify it to me. Until a) Hertz writes a coherent fee structure for EVs and b) more fast charging stations are opened, only gas cars for me on vacation. read more

I will never rent a car from Hertz again. Charges for smoking and fuel 2 weeks after car returned. Not a smoker. Got that Charge removed. Charged me an ex$36 for fuel. The car was full when I returned it. Filing a claim is more trouble than it is worth. Very crooked. Will never use Hertz again! Rude customer service! read more

Not bad. The pros are that it was very easy to pick up (Monday afternoon) and drop off (Friday around noon) the car. The car ran well and was clean inside with no outer damage. The so/so: The car could have used a wash. Customer service was mostly friendly. The bad: They charged me for gas when I returned my car. Make sure you ask for a receipt and inspect it before leaving the office/desk. I'd filled the tank. The agent didn't ask me if I did. He removed the charge but I should have asked him to do the whole thing over because the charge was removed after the tax had been calculated on the total amount. So, I (my job) was overcharged a few dollars. No one answers the 800 number and you have to contact them via email to resolve any issues with fuel charges. Make sure you keep a receipt from the gas station. read more

Order car 6 months in advance and the morning I was arriving I received a text saying my car is ready when I arrive. The plan was delayed a little over half and hour and in that time span they gave the car someone else. Inadequate employees and awful management made the experience even worse. NEVER COME TO THIS HERTZ read more

Hertz Rent A Car - Front Desk - Car Rental Near Me - Albuquerque, New Mexico

Best experience I have ever had renting a car, and I have rented wayyyy to many. Jeff was super nice, knowledgeable and went out of his way to upgrade us which was much appreciated. read more

Avoid this location AT ALL costs. We are Gold members and they have literally left us stranded in the middle of the night twice in Albuquerque. The other rental places are still open and waiting for their patrons, but not these people. You can never get anyone on the phone. It's absolutely ridiculous. read more

Keep away from Hertz. They are inept at best. We dropped off the rental at 0500am and due to their incompetence and short staff. There was nobody available to check the cars in, there was also a long line of cars, that were also returned. We were told on pick up that it was fine to drop off the vehicle at that time in the morning. It's been over 24 hours and they still have yet enter the car as returned. We had to open a case file. Do not use Hertz rentals, stay away. Update, another day of ineptitude from this location. A second charge beyond what was authorized. We are still trying to deal with this location charging our card and another day of no contact from the management. Finally almost a week later we have heard back from someone at that location via email. They claim that the vehicle was turned in on Monday the 12th of June and that the charges are warranted. We have sent them a copy of the boarding pass. Again do not use this place and avoid their shifty business. read more