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Enterprise Rent-A-Car

3.6 (186 reviews)
Closed 6:00 am - 11:59 pm
Updated 1 month ago

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Glenn R.

We waited in vain at the counter before someone went back into the lot and then told us we had to go back to there. The person who worked at the counter was supposed to leave a sign out. but didn't. That was annoying and a ten minute waste of time. They were great though and let me choose an upgrade. The Volvo SUV I took was way better than any other car I've ever rented and a joy to drive. Truthfully they were really fast at the counter back in the lot, so the experience overall was excellent and I will use Enterprise again.

Esmeralda Z.

We had a great experience with rep Eric Sanchez he helped us get out of an unsafe van that the colton ca branch rented us .we were happy that he was able help us with a new van and accommodated us to our needs, a totally cool guy, and great customer service .

Great car! 28 miles to the gallon in town.
Courtenay O.

Shuttle service here was dicey on Christmas Day - we were the last two on the shuttle, and we had quite a line behind us. Shuttle service to the airport was quicker & had more room in the shuttle on New Year's Day. We had great service at the counter when we landed a week ago, and great service today at the return aisle outside The price was the best of all rental facilities, and the staff members were helpful, friendly & efficient. The lobby area was clean & well lit. It was warm inside & lots of places to sit comfortably. Direction signs were easy to follow. We have rented from Enterprise multiple times in the past, and will rent again the future. Excellent experiences them and now.

Free shuttle to airport/rental car center

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3 years ago

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24 days ago

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10 months ago

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9 months ago

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2 years ago

Will absolutely come back to this company. Claire was so helpful and had amazing customer service. Would give 10 stars if I could!

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11 months ago

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2 years ago

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Thanks for the positive review, Travis. Take care. – Lisa S

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5 years ago

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6 years ago

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Thanks for the great review, Sherry. We hope to see you again. – Lisa S

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2 years ago

Robin was absolutely amazing during my drop off!! THANK YOU so much for all of your help!

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Ask the Community - Enterprise Rent-A-Car

Review Highlights - Enterprise Rent-A-Car

We just had a great experience with Enterprise at Albuquerque Airport.

Mentioned in 3 reviews

Read more highlights

Car Rental Albuquerque Airport - CARNGO - one of many artworks inside the complex

Car Rental Albuquerque Airport - CARNGO

3.3(3 reviews)
0.1 miAirport/Base

I loved this little rental hub. So easy to navigate. I get a bit of anxiety when I'm not familiar…read morewith an area or a subject, which is why I love researching before a trip (and why I love Yelp so much!) The shuttle bus was so easy because there is just one. You don't have to try to look for the company you rented through because this shuttle takes you to them all. The shuttle seems to run quite often. When we arrived at the facility, our first day, there was one already waiting to leave and one behind us. When we left on our final day in ABQ, there were 4 shuttles waiting to go back to the airport. This was on a Sunday too, so don't be scared if you see the hours posted here that they are closed on the weekends. They aren't. The shuttle was also a pretty quick trip, so we definitely got to the airport early. The main building is a long one, with counters flowing on both sides from the middle, where the shuttle drops you off. There are many signs telling you which way to go to your counter. The parking lots follow this pattern and do a u-shape around the building. While there could have been a few clearer signs for returns, I'd say it was pretty easy, as you come in the way you left.

Here in Albuquerque, after you get off your plane and claim your luggage, you catch a shuttle to…read morethe car rental facility. In the past, we've been helped aboard by the driver and we've always tipped at least a dollar a bag. This trip, we had the cash, but not the help. Inside the facility, all of the car rental agencies are ready and willing to help with your reservation or find a car for you. This trip, we reserved with Budget. We had no wait. Ian helped us and we got our car (a Camry) in record time. When we returned, we were assisted by a young woman who scanned our car's barcode, emailed our receipt, and told us we were all set. We gassed up last night, 7 miles from the airport, and put 7 gallons in the car for the 137 miles we drove it. Either Camrys are getting poorer mileage or the person before us didn't REALLY fill it up.

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Car Rental Albuquerque Airport - CARNGO
Car Rental Albuquerque Airport - CARNGO - Facade

Facade

Car Rental Albuquerque Airport - CARNGO - One of many artworks inside the complex

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One of many artworks inside the complex

Hertz Rent A Car - Brand new car for me in mid September 2019.

Hertz Rent A Car

3.2(39 reviews)
0.4 miAirport/Base

After the terrible customer service we received and a month-long battle of why we were overcharged…read more$700 for a car we fully prepaid for, I can no longer recommend Hertz to anyone. We have had great experiences in the past in CA, NV, NY, MA, GA, OR, and WA, but we had a terrible one in NM. We had prepaid in full for our vehicle weeks before arriving in NM. When we got in, we did not see our name on the board to show where our car was parked, so we went inside to inquire at the counter. The man at the counter accused us of "being late" and directed us to a spot number where our pre-paid SUV supposedly was parked. Little did we know the man took it upon himself to direct us to a car that cost $100 extra PER DAY. To our surprise, when we dropped the car off, we were charged an extra $700 plus tax. When I asked why, the gentleman taking our car in said we had an upgraded vehicle. I don't know anything about cars, but our SUV was just regular to me. I mean, the passenger seat was broken, so it could not recline or scoot up or back, and I did not think it was anything special. Turns out it was so special, it was $100 extra per day. We battled with Hertz for months trying to figure out how we were upgraded at such a huge cost without being notified or our approval, and they had no answer. The customer service reps we spoke to told us that we should have realized our vehicle was an upgraded one, and we would not receive a refund. We will never rent from Hertz ever again.

Very few employees around. I was given the presidential circle row as a gold member. It didn't…read moreseem much different than the endless rows of reserved cars. Was able to take a suv, but it is January in Albuquerque. Easy to leave, nice exit employee. I guess if you had an issue, you would have to go back to the counter. Needed cleaning wipe in car as i have received with National. Must take bus to rental cars.

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Hertz Rent A Car - #TravelLikeRalph and get a Nissan #Maxima from @Hertz when working at a @Nissan #CarDealer!

#TravelLikeRalph and get a Nissan #Maxima from @Hertz when working at a @Nissan #CarDealer!

Hertz Rent A Car - Nissan Maxima from Hertz

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Nissan Maxima from Hertz

Budget Rent A Car - Wiper blade condition was so bad the wipers caused a groove in the windshield.

Budget Rent A Car

1.4(211 reviews)
0.0 miAirport/Base

The rental area is separate from the airport, but a quick shuttle gets you there in about 6…read moreminutes. The location has several companies like Budget, Enterprise, and Avis all in one spot. We booked ahead of time, and the whole process was very easy. Budget really lives up to its name. We got an electric Mustang Mach-E for about $270 for the week, which felt like a great deal. Check-in was smooth and quick. The paperwork took maybe 3 minutes. Overall, great experience and I would definitely rent from them again.

I have been a Fastbreak member for many years and typically have a seamless and fast experience…read morewhen I pick up my rental. This was definitely an exception, and not the good kind. I verified that my Fastbreak profile was up to date on the Budget website with payment, license etc before my visit. I even received an email shortly before pick up that my car was in process. However, when I arrived at the airport, I followed signs in the rental car area only to find that there was a line for Fastbreak pickups in the dedicated area for these loyal clients. I waited in line for at least 10 minutes. While I waited, there was a board with Avis preferred clients in process and no board for Fastbreak. Ultimately, I had to be helped by a customer service agent and still do the usual of showing my license and swiping my credit card. The staff was kind enough, but not particularly efficient. As such, I will probably try another rental car agency on my next visit to ABQ.

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Budget Rent A Car - Mustang Mach-E inside

Mustang Mach-E inside

Budget Rent A Car - Still shot of ants with date and time stamp 5/30/25 at 3:48pm MST

Still shot of ants with date and time stamp 5/30/25 at 3:48pm MST

Budget Rent A Car - The line at Budget Albuquerque international. One person working because the only other one took a break!

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The line at Budget Albuquerque international. One person working because the only other one took a break!

SIXT Rent A Car - SIXT

SIXT Rent A Car

1.5(60 reviews)
0.0 miAirport/Base

Clown show of a car rental company. I prepaid for my car but agreed to pay for the gas ahead of…read moretime at the counter. I was told it would be $46.90 to prepay the gas. Works for me. I was charged $58.69, about $12 more than I should have been. I left review with the company and expressed my displeasure, and I was emailed the next day by Chloe, a general manager. I sent her proof that I was clearly overcharged and her response to me was that the extra $12 was "tax." First, what? $12 tax on $46? Also, why wasn't the tax included in the charge? Will never do business with this disreputable company again. Also, their cars suck. The car I was in had the most uncomfortable seats I've ever sat in. Will go Hertz or another more reputable company going forward. Save myself the headache and the clown show.

We recently rented a car from Sixt and upon return, they accused us of causing a 2" scratch on the…read morelower left passenger door, which we did not do. See attached photo.They are trying to charge us $1278 for this tiny scratch. We have contacted 2 "managers" at the airport location and they were no help at all. We refuse to pay and it has now gone to collections. After the fact, I noticed in our paperwork that Sixt acknowleged that there were already 6 very minor issues with the car, most of them were scratches around 2" in length. One was a dent that was less than half an inch. I assume they are going after all these people too. Keep in mind that this is a Rav 4, not some high end car. They have lost a customer for life.

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SIXT Rent A Car - SIXT

SIXT

SIXT Rent A Car - Sixt car rental Albuquerque Airport

Sixt car rental Albuquerque Airport

SIXT Rent A Car - SIXT

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SIXT

Enterprise Rent-A-Car - carrental - Updated May 2026

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