As guests from Omaha, Nebraska, the Rail Runner was on the top of our list for things to do whilst…read morevisiting New Mexico. We had the opportunity to visit once again during the Balloon Fiesta and were staying in Albuquerque. A day trip to Santa Fe sounded like the perfect idea so we hopped online and purchased our tickets. The process was fairly simple and extremely inexpensive (our toddler was even free)! The stations that we visited were clean and well maintained. Staff were helpful and polite on the train. We found the interior of the train to be clean and comfortable. Our ride was beautiful. We had the opportunity to see great views of the mountains and some of agricultural land through New Mexico. If you are visiting Albuquerque or Santa Fe, I strongly encourage a trip on the Rail Runner. It's definitely a great economical option for travel!

What a great surprise this was! We road from san5a fe to Albuquerque shopped and loved ride…read more Perfect experience

I can't believe it but after 3 hrs of waiting for either uber or Lyft I called this place and they…read morehad a driver over within 20 minutes. Completely professional driver and a nice ride to boot. I would highly recommend them AAA+++

The trip to Laughlin was great except for the bus. The isle was extremely narrow, Most of the…read morepassengers had to walk sideways so as not to bump into passengers sitting in the isle seats. The seats were way too close. If you're sitting next to someone you know, it's ok but who wants to be smashed up next to a stranger. There were no pull down trays, cup holders, or seat pockets. Other than that the driver was excellent as well has the hostess who made sure we were having a good time. There were snacks, beverages, and games. There were 3 or 4 scheduled stops. I won one of the Bingo games. Aside from the bus the rest of the trip was cxcellent. Well organized, Great staff and price. I also appreciated that it was daylight to and from Laughlin so we could enjoy the beautiful Southwest scenery.

We rented a charter bus from Herrera's for our sightseeing trip along with airport transportation…read morebefore our National Student Council Conference. We rented the bus from June 18th-23rd. We had them pick us up at the airport, took us around Albuquerque and Santa Fe, and picked us up from the conference to take us to the airport. We had four different schools from two different states. Our Bus driver Ray was wonderful. He was knowledgeable and helpful in so many ways. Ray knows his history of the area. He was very patience with 45+ high school students and treated us like family. We could not have asked for a better driver to get us around the area. The bus was one of the cleanest buses I have ever chartered and I have use a lot of busses. The bus was comfortable beyond compare and was always the right temperature. If you need a bus service in the New Mexico area, this is the company!! You won't be disappointed.

While dining at the Frontier, a friend urged me to sign a petition against Area Rapid Transit. 69%…read moreof residents polled won't use ART(http://nmpoliticalreport.com/tag/albuquerque-rapid-transit/). I don't blame them. Many of my brushes with death or getting my ass kicked in ABQ have occurred on a bus or near a bus stop. Chicken buses in the Guatemalan Highlands are safer. (https://www.worldnomads.com/explore/central-america/guatemala/chicken-buses-and-guatemala-transport) A mouthwash drunk on the Route 66 Central bus once shoved a half-eaten piece of cold pepperoni pizza in my face. When I declined it, he offered it to three other passengers. A female voice from the back of the bus screamed, "You need to get off the bus right now because I'm about to put you in the hospital. We're already right in front of Presbyterian; they can come scrape you off the street!" Wasn't sure she was talking to me but the scene was stressful, so I pulled the cable to request the next stop. A voice yelled "Whore! He's a fucking faggot. Don't worry, he's not interested in you!" Saw the pizza guy's mugshot on the news a couple weeks later in regards to a fatal stabbing at a Central Avenue and Wyoming bus stop. Ladies on the bus can pretend to be on the Bachelorette; speed-dating dudes freshly released from BCDC. A guy sat next to me on an empty bus and told me about his dream to become a journalist and how he used to be a reporter with the navy. I said cool! good luck! and then he asked for my number. I told him that I'm married, and then he told me that he took an AIDS test earlier that day. He said his ex-girlfriend of seven years was cheating on him and then asked for my number again. We approached my stop and I learned it was also his. He said, "Well this is it." Luckily, it was raining. I felt less awkward running the other direction. Once, I saw a boy of about ten drinking Arizona Iced Tea sitting in the oscillating section of the Rapid Ride while his father sat on an adjacent horizontal row. The man's arm was in a sling and he was covered with various scars, fresh bruises and abrasions. His son became increasingly animated and started surfing the center lane.The bus stopped abruptly; the kid yelled "WHOAAAA." When he almost fell, everyone was staring. The father yelled"SIT DOWN!" "Goddammit dad, this fucking sucks" the kid said and changed the subject to Cliff's Amusement park. "Dad, will you take me there when you get paid or when you get some money?" The father stood up, clutched the pole with his good arm and when the bus made another sudden stop, he took a hard tumble into the center aisle. The boy screamed. "Help! Stop! My dad's hurt!" It's true, $57 million dollars in federal funds might be put to better use than A.R.T. People might be more inclined to use existing public transportation if taxes were used to help people with mental illness and drug problems get off the street (and the bus). During peak hours, there is a smattering of UNM students and commuters. Unaccompanied small children use the bus to get to school. Maybe applying fed gov't $$$ towards education might help people embrace public transport. Almost half of New Mexicans are functionally illiterate! ( See http://www.literacylinkleamos.org/docs/New%20Mexico%20Literacy%20Stats.pdf) After we house the homeless, and more people learn to read maybe they will reconsider their relationship with their cars and give public transportation a chance. They could learn that in New Mexico driving/riding in a car is people's most deadly daily activity. (See https://www.abqjournal.com/682511/new-mexico-drivers-secondworst-in-us.html) Maybe they'd even become interested in Jeff Speck's walkable city theory. (See https://www.brainpickings.org/2012/11/15/walkable-city-jeff-speck). If people enjoyed walking to bus stops where they weren't afraid of being stabbed, Albuquerque might be a richer city! (see https://www.fastcompany.com/3062989/50-reasons-why-everyone-should-want-more-walkable-streets and http://www.huffingtonpost.com/2014/06/20/walkable-cities_n_5507956.html) Wanna know more about city transit? Michael Jerome Wolff/Miguel Villalobos did an extensive cultural study of the experience on his blog https://albuquerquebusstops.com/. Shit's wild.

I love the building here. It is a flash back to the original building that sat on this location in…read morethe past. It is a very busy place at time and people should be aware of their surroundings when they are here. It is a great hub for Greyhound, Amtrak, and city transit.

Date of travel: September 8, 2025…read more Disappointing Experience at the Albuquerque Train Station As a tourist traveling from a long distance, I expected the station to feel more welcoming. Unfortunately, it did not. The security guard appeared to be controlling access to the lobby in a way that made it feel closed off and uninviting. A train station should be a public space where travelers--especially out-of-town visitors--can wait comfortably for their bus, train, or car service. Albuquerque has the potential to be a more tourist-friendly city, but experiences like this can leave a bad impression. I hope changes are made to ensure the station is more open and welcoming in the future.

Yikes. Grateful I didn't have to spend much time here...?! It shares a lot with greyhound and the…read morelocal metro buses in case you're transferring.

I am with a church and Friday we tried to purchase a ticket for someone needing to get home my…read morecredit cards would not go through, kept getting a "PR04" error. I called customer service and they said it was a problem with my credit card company. I called the credit card company and they didn't even see the transaction. From our location it would have been an 30 hour trip. Found out there is a depot an hour south of a major hub and hour from home so we took him there. Turns out it is just a bus stop bench partially enclosed. No office. Called back and finally escalated the call because we were still having problems purchasing a ticket. Was finally told we could pay cash for a ticket at a retail establishment near by. Bus was supposed to arrive at 9:10 it didn't, finally arrived at 11:45.

Tire blew and waiting on 3.5 hrs now. They have the tire to replace but do they not how to do it…read morethemselves. Whoever us supposed to come isn't coming. I'm surprised most of us are this patient but yet we are all annoyed and slowing getting annoyed. I hope we all get a refund. We are literally between 2 towns. No one can come by,??? Geez.

The downtown station is nice and clean little challenging finding the platform as there is…read moreconstruction and the signage does not clearly give directions. Wish there was place to get coffee while waiting.

The downtown train station is a bit sketchy. I know they're going through some construction right…read morenow, but it was not well lit and there were a number of homeless people hanging around.

I contacted Devine Limo to get a quote for taking a group of ten from Santa Fe to Albuquerque…read more Devine promptly responded with multiple options at different price points. All communication (phone and e-mail) has been effortless--Booking was a breeze. The event requires a specific parking ticket, and Divine Limo took care of contacting the event coordinator. Note: The event for which I have reserved the Mercedes Sprinter van has not yet happened. This review pertains to the customer service I experienced while reserving transportation.

From the owner: Luxury Transportation for all Occasions.read more