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Greyhound Bus Lines

1.6 (34 reviews)
Closed 1:30 am - 6:00 pm, 9:00 PM - 12:30 AM (Next day)
Updated 1 week ago

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John S.

Ill run station! Apparently their drivers show up late for work if they show at all as customers and an empty bus wait for them or a substitute driver. One of the employees here said it happens often. I think it's just a ploy to fill the bus with more people. Greyhound does not give a care if their clients have schedules to meet our not. They act like they are sympathetic but the reality is another.

How driver got sick after the heater went out on the bus. We are a total of 20 hours laid over this is been one disaster after another
Dustin M.

Just plain horrible. Driver got sick had a big overlay and was given voucher for food said we could use it in any Greyhound station but we got to Arizona they wouldn't take it

Although the bus drivers are excellent the fact the company does not take into account human frailties as a result, they routinely are not prepared for driver's calling in sick so what follows invariably is debacle of delays and extra fees. And their customer service department is horrible espousing policies that make no sense. I booked a ticket for a friend to come to join me in Albuquerque and the auto-fill put my last name as his and since his ticket is a Will Call ticket it needed to be changed but instead they refuse, the sarcastic man on the the online hel site, blamed me. Then I was told because it was a nonrefundable ticket I couldn't just return it and immediately rebook in the right name they also refused and when I complained and asked to speak to the manager he hung up on me. And that was the last in a series of horrible experiences on greyhound u have had over the years. And get this; I ended up getting my friend ticket on Amtrak business class with an additional 17$ added fir trip insurance on a fully refundable ticket for 25$ less than Greyhound

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7 years ago

It is really dirty and the staff is rude and very unfriendly. The bathroom was filthy. Unless you can avoid this business don't

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Ask the Community - Greyhound Bus Lines

Review Highlights - Greyhound Bus Lines

Greyhound's terminal service is still notoriously bad but today I got a great driver from Abq to Phoenix (schedule 1333?).

Mentioned in 2 reviews

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Herrera Coaches

Herrera Coaches

4.5(2 reviews)
6.1 miWestside

The trip to Laughlin was great except for the bus. The isle was extremely narrow, Most of the…read morepassengers had to walk sideways so as not to bump into passengers sitting in the isle seats. The seats were way too close. If you're sitting next to someone you know, it's ok but who wants to be smashed up next to a stranger. There were no pull down trays, cup holders, or seat pockets. Other than that the driver was excellent as well has the hostess who made sure we were having a good time. There were snacks, beverages, and games. There were 3 or 4 scheduled stops. I won one of the Bingo games. Aside from the bus the rest of the trip was cxcellent. Well organized, Great staff and price. I also appreciated that it was daylight to and from Laughlin so we could enjoy the beautiful Southwest scenery.

We rented a charter bus from Herrera's for our sightseeing trip along with airport transportation…read morebefore our National Student Council Conference. We rented the bus from June 18th-23rd. We had them pick us up at the airport, took us around Albuquerque and Santa Fe, and picked us up from the conference to take us to the airport. We had four different schools from two different states. Our Bus driver Ray was wonderful. He was knowledgeable and helpful in so many ways. Ray knows his history of the area. He was very patience with 45+ high school students and treated us like family. We could not have asked for a better driver to get us around the area. The bus was one of the cleanest buses I have ever chartered and I have use a lot of busses. The bus was comfortable beyond compare and was always the right temperature. If you need a bus service in the New Mexico area, this is the company!! You won't be disappointed.

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Herrera Coaches
Herrera Coaches
Herrera Coaches

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Alvarado Transportation Center - Beautifully Built #yelpjax

Alvarado Transportation Center

2.3(10 reviews)
0.1 miDowntown

While dining at the Frontier, a friend urged me to sign a petition against Area Rapid Transit. 69%…read moreof residents polled won't use ART(http://nmpoliticalreport.com/tag/albuquerque-rapid-transit/). I don't blame them. Many of my brushes with death or getting my ass kicked in ABQ have occurred on a bus or near a bus stop. Chicken buses in the Guatemalan Highlands are safer. (https://www.worldnomads.com/explore/central-america/guatemala/chicken-buses-and-guatemala-transport) A mouthwash drunk on the Route 66 Central bus once shoved a half-eaten piece of cold pepperoni pizza in my face. When I declined it, he offered it to three other passengers. A female voice from the back of the bus screamed, "You need to get off the bus right now because I'm about to put you in the hospital. We're already right in front of Presbyterian; they can come scrape you off the street!" Wasn't sure she was talking to me but the scene was stressful, so I pulled the cable to request the next stop. A voice yelled "Whore! He's a fucking faggot. Don't worry, he's not interested in you!" Saw the pizza guy's mugshot on the news a couple weeks later in regards to a fatal stabbing at a Central Avenue and Wyoming bus stop. Ladies on the bus can pretend to be on the Bachelorette; speed-dating dudes freshly released from BCDC. A guy sat next to me on an empty bus and told me about his dream to become a journalist and how he used to be a reporter with the navy. I said cool! good luck! and then he asked for my number. I told him that I'm married, and then he told me that he took an AIDS test earlier that day. He said his ex-girlfriend of seven years was cheating on him and then asked for my number again. We approached my stop and I learned it was also his. He said, "Well this is it." Luckily, it was raining. I felt less awkward running the other direction. Once, I saw a boy of about ten drinking Arizona Iced Tea sitting in the oscillating section of the Rapid Ride while his father sat on an adjacent horizontal row. The man's arm was in a sling and he was covered with various scars, fresh bruises and abrasions. His son became increasingly animated and started surfing the center lane.The bus stopped abruptly; the kid yelled "WHOAAAA." When he almost fell, everyone was staring. The father yelled"SIT DOWN!" "Goddammit dad, this fucking sucks" the kid said and changed the subject to Cliff's Amusement park. "Dad, will you take me there when you get paid or when you get some money?" The father stood up, clutched the pole with his good arm and when the bus made another sudden stop, he took a hard tumble into the center aisle. The boy screamed. "Help! Stop! My dad's hurt!" It's true, $57 million dollars in federal funds might be put to better use than A.R.T. People might be more inclined to use existing public transportation if taxes were used to help people with mental illness and drug problems get off the street (and the bus). During peak hours, there is a smattering of UNM students and commuters. Unaccompanied small children use the bus to get to school. Maybe applying fed gov't $$$ towards education might help people embrace public transport. Almost half of New Mexicans are functionally illiterate! ( See http://www.literacylinkleamos.org/docs/New%20Mexico%20Literacy%20Stats.pdf) After we house the homeless, and more people learn to read maybe they will reconsider their relationship with their cars and give public transportation a chance. They could learn that in New Mexico driving/riding in a car is people's most deadly daily activity. (See https://www.abqjournal.com/682511/new-mexico-drivers-secondworst-in-us.html) Maybe they'd even become interested in Jeff Speck's walkable city theory. (See https://www.brainpickings.org/2012/11/15/walkable-city-jeff-speck). If people enjoyed walking to bus stops where they weren't afraid of being stabbed, Albuquerque might be a richer city! (see https://www.fastcompany.com/3062989/50-reasons-why-everyone-should-want-more-walkable-streets and http://www.huffingtonpost.com/2014/06/20/walkable-cities_n_5507956.html) Wanna know more about city transit? Michael Jerome Wolff/Miguel Villalobos did an extensive cultural study of the experience on his blog https://albuquerquebusstops.com/. Shit's wild.

I love the building here. It is a flash back to the original building that sat on this location in…read morethe past. It is a very busy place at time and people should be aware of their surroundings when they are here. It is a great hub for Greyhound, Amtrak, and city transit.

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Alvarado Transportation Center - 8/19/18:  Yelpers its "World Photography Day is a global event that's aspiring to create positive change in the world through photography."

8/19/18: Yelpers its "World Photography Day is a global event that's aspiring to create positive change in the world through photography."

Alvarado Transportation Center - 8/19/18:  Yelpers its "World Photography Day is a global event that's aspiring to create positive change in the world through photography."

8/19/18: Yelpers its "World Photography Day is a global event that's aspiring to create positive change in the world through photography."

Alvarado Transportation Center - 8/19/18:   Yelpers...get out and snap some photos today! Here is another reason to get out and YELP your local area! World Photography Day

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8/19/18: Yelpers...get out and snap some photos today! Here is another reason to get out and YELP your local area! World Photography Day

Greyhound Bus Lines - buses - Updated May 2026

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