Had to pick up a rental car to use and would say that the counter staff was less than impressive…read more When I arrived there were two men at the counter and they were more concerned with their phones than helping me. The one that helped me finally couldn't get the computer to work and finally said "guess I could use the tablet though I hate it." Took a while to get the car almost double what is should have. The staff in the lot was friendly and help.

I have been a frequent patron of this location for years, and even had another rental scheduled…read more3-weeks later (which I cancelled) but I will no longer be using or recommending this company. My family and I reserved a rental 3-months in advance of our trip with our 6-month old daughter's first trip back to our home in New Mexico... the night before our 8:30am pickup, I receive an email at 11pm that our reservation was cancelled by the manager, they didn't even care to call me to inform me or remedy this. I called the 800 number as soon as I found out trying to scramble to fix this, even put in a request with the 800 operator only to be left out in the dark and never received a call or follow up. I almost never leave reviews online, but this review will not be taken down or revised.

Our recent Alamo experience went smoothly, although I'm not a big fan of the "necessary evil" AKA…read morethe shuttle bus to the Rental Car Center. I chose a compact SUV, of which there were only 3 left in the lot on pickup - all Mitsubishi. I picked the one with the New Mexico plates and off we went. Alamo staff were their usual friendly and helpful selves, which made any line delays easier. I felt that our rental was a little underpowered, especially when we were heading up to Los Alamos and winding around the Jemez. Past that, our vehicle was roomy, comfortable, and easily carried all or our stuff.

The window washer in the vehicle wasn't working. I told them about it and they said they have had…read moreissues with that make and model so they took $40 off the bill. I didn't even ask for a discount or even expect one and they were automatic. It was great! Went to Mt. Rushmore in South Dakota and back to Albuquerque in it. It rode smooth and had no problems or issues!

This was not a good experience. Late flight in at 11pm at night and you have to shuttle to the car…read morerental place and wait in line with only one person there. It was frustrating but I was able to get a Mazda CX-5, which is the same car I have at home. So once I got the car it was good, but getting the car was less than ideal. The process could be made easier for travelers. I got a great price though, so can't complain too much.

Pretty crappy car rental experience. 1 star because the…read more"electric car" ended up being a Tesla model 3 ..exact model and color i own.. we arrived at the rental counter late at night (10:30 pm ish)...there were maybe 5 people in line in front of us. they took about 10-15 per party...no joke...not sure what on earth could have taken so long for each and every rental. the Avis counter did take a few of us to help move the line. almost an hour in line and we made it to the front. I had my reservation done. I had tried to do the other stuff online but their website wasn't working properly...kept kicking me out...either way ours took some time also for no good reason... he offered us the pre payed gas tank...ummm...the car is electric...he apologized and said oh actually we have for electric cards 40 cent flat rate..."not per kw...flat 40 cents" ...well I was going to say no since our hotel has FREE charging. but he said just pay the 40 cents and that's easier....fast forward...it was per kw NOT flat rate as he had said....and they tried to say "well you signed for it!" I was clearly told multiple Times that it was a flat rate....why would I think it was anything else. we were told our spot number and that keys would be in the car...so now it was almost midnight... the lot was DARK very DARK...we found the car... opened the door... ewww it smelled musty the key card was in the cupholder and melted and warped. the backseat "leather" was pitted and torn we took a walk around the car with our phone lights...scratches and scrapes and dents all around. I have NEVER seen a rental car is such a disgraceful condition. it was horrific. in the past the person at the exit did the "inspection". I talked to him and he said ...just take pics. wow. ok I tried calling that night and the next day but couldn't get a hold of anyone. the car was a a hunk of junk I shouldn't have been charged a single penny for this blasphemy.

Better to rent a car off the airport. One person working at gate to get out of lot. This was…read moreridiculous.

After the terrible customer service we received and a month-long battle of why we were overcharged…read more$700 for a car we fully prepaid for, I can no longer recommend Hertz to anyone. We have had great experiences in the past in CA, NV, NY, MA, GA, OR, and WA, but we had a terrible one in NM. We had prepaid in full for our vehicle weeks before arriving in NM. When we got in, we did not see our name on the board to show where our car was parked, so we went inside to inquire at the counter. The man at the counter accused us of "being late" and directed us to a spot number where our pre-paid SUV supposedly was parked. Little did we know the man took it upon himself to direct us to a car that cost $100 extra PER DAY. To our surprise, when we dropped the car off, we were charged an extra $700 plus tax. When I asked why, the gentleman taking our car in said we had an upgraded vehicle. I don't know anything about cars, but our SUV was just regular to me. I mean, the passenger seat was broken, so it could not recline or scoot up or back, and I did not think it was anything special. Turns out it was so special, it was $100 extra per day. We battled with Hertz for months trying to figure out how we were upgraded at such a huge cost without being notified or our approval, and they had no answer. The customer service reps we spoke to told us that we should have realized our vehicle was an upgraded one, and we would not receive a refund. We will never rent from Hertz ever again.

Unhinged behavior by current manager Nate causes unnecessary financial loss to company…read more After more 35 years of amazing service at this location, was yelled at and sent away without a rental due to asking for a change in rental duration. I am truly confused how this human finds this type of behavior acceptable in a professional (or otherwise honestly) setting. We had an appointment, were on time and treated criminal. Called corporate and did not receive an apology. Shame Enterprise.

Called multiple times to speak with a representative and they picked up, did not say a word and…read morethen hung up. I could hear they were probably busy, so greet me and put me on hold not just hang back to back. Really poor service.

Miles and the team are consistently welcoming, attentive, and genuinely helpful. After just a few…read morerentals, they greet you by name, which adds a personal touch that really stands out. They go beyond the basics too--always offering thoughtful recommendations for restaurants and local activities to help make your stay as enjoyable as possible. Additionally, the prices are exceptional for the cars they offer

I had a horrible experience with SIXT and was extremely disappointed with their customer service! I…read morereserved a vehicle online for same-day pickup and received a confirmation number. When I arrived that evening, I gave the girl my confirmation number. After looking up my reservation, her exact words were, "Oh, wait, you reserved the car today? We can't rent it to you." I was completely confused because I had a confirmed reservation and had never encountered a policy like this before. She explained that they were currently not honoring same-day reservations. I expressed my frustration and asked why I was allowed to make and confirm the reservation in the first place if they weren't going to honor it. Unfortunately, she seemed completely unconcerned and repeatedly told me they could not rent the vehicle to me. What made the experience even worse was when she told me there were "lots of other cheaper places" I could probably use instead. I found that comment extremely dismissive and insulting. I wasn't looking for a cheaper rental, I was expecting SIXT to honor the reservation they had confirmed. We travel frequently and have rented from SIXT in other states without any issues, which made this experience even more disappointing. If same-day reservations are not being accepted, customers should not be allowed to make and receive confirmation for them. Leaving a customer without a vehicle at pickup time and showing little concern about the inconvenience is unacceptable. After this experience, I will not rent from SIXT again.

National at the airport is convenient if you are an Emerald member…read more I had reserved a midsize vehicle. Upon my arrival they had 1 car in this class or offered free upgrade to a mustang. (Week of ballon fiesta, of course they had lots of rentals!) As I wanted something with good gas mileage, I went with the Hyundai Elantra. Overall satisfied with the car, some of the features were strange. Also, this car was rented to us with a small Crack in the windshield. Return was a breeze. Shuttle convenient and often to/from the airport.

As I write this, I am at the airport waiting for a car. I had a 6 PM reservation. It is now 7 PM…read moreand there are at least half of a dozen people waiting around for their cars. I was told that they're still cleaning up return cars, and trying to meet. "unexpected" demand. Sorry, but a reservation is a reservation. I am an Emerald club member and this is terrible customer service. I made dinner plans based upon being able to pick up my car in a timely manner and drive to the restaurant. Unfortunately, it doesn't look like we are going to make it.

Here in Albuquerque, after you get off your plane and claim your luggage, you catch a shuttle to…read morethe car rental facility. In the past, we've been helped aboard by the driver and we've always tipped at least a dollar a bag. This trip, we had the cash, but not the help. Inside the facility, all of the car rental agencies are ready and willing to help with your reservation or find a car for you. This trip, we reserved with Budget. We had no wait. Ian helped us and we got our car (a Camry) in record time. When we returned, we were assisted by a young woman who scanned our car's barcode, emailed our receipt, and told us we were all set. We gassed up last night, 7 miles from the airport, and put 7 gallons in the car for the 137 miles we drove it. Either Camrys are getting poorer mileage or the person before us didn't REALLY fill it up.

I loved this little rental hub. So easy to navigate. I get a bit of anxiety when I'm not familiar…read morewith an area or a subject, which is why I love researching before a trip (and why I love Yelp so much!) The shuttle bus was so easy because there is just one. You don't have to try to look for the company you rented through because this shuttle takes you to them all. The shuttle seems to run quite often. When we arrived at the facility, our first day, there was one already waiting to leave and one behind us. When we left on our final day in ABQ, there were 4 shuttles waiting to go back to the airport. This was on a Sunday too, so don't be scared if you see the hours posted here that they are closed on the weekends. They aren't. The shuttle was also a pretty quick trip, so we definitely got to the airport early. The main building is a long one, with counters flowing on both sides from the middle, where the shuttle drops you off. There are many signs telling you which way to go to your counter. The parking lots follow this pattern and do a u-shape around the building. While there could have been a few clearer signs for returns, I'd say it was pretty easy, as you come in the way you left.

Worst experience ever it's been more than 10 days to get your deposit back. 14 days out and…read morenothing has been resolved. I have Call everyday. No resolution. I keep getting the run around. They told me to call my credit card company I called them they told me monies have not been release back to my card. It's like they just want you to forget about your deposit. $200 deposit. They do not tell you about the deposit until you sign everything at the end. I will never rent from them again. Worst experience ever.

Arrived a day after Christmas and approached the counter to be informed our rental would not be…read moreavailable due to overlooking and wait can exceed 2 hours. While families with young children and elderly couples waiting, how can this happened? Is it due to the 3rd party companies who is at fault. As others were quick to call and voice their frustration to customer service, I reframe from doing that since what good would it do. Would they drop a vehicle from the sky? Would they credit me a day for the inconvenience? No money of that. I waited and waited until my name was called which was an eternity. Got my vehicle after 2 in a half hours. The gal with pretty blue eyes had to bear the heat and handle it well.

The problems are actually caused by national management, not only with these mergers, but by…read moreoffering such low prices and dealing in volume, while not putting nearly as much money as they should to staffing. You can't call for a stampede of customers, and not be ready to serve them with only 2 clerks at the front desk. The result is a 90 minute wait for a car. Fortunately, they have the cars, however, by the time people get them, they are fuming. And I have to ask: Who in this day and age uses a dot matrix printer? That part alone just screams that national management really doesn't care. If they're going for volume they have to invest in standalone tablets so people can check themselves in, and choose their car and coverages, in addition to having the clerks. As far as their Perks club, the app doesn't work in the car rental terminal. Also, the app itself doesn't allow you to cancel without talking to someone on the phone at the national service center. Overall, everyone at the ABQ Payless Car Rental, and online has been nice. But it's offset by this untenable situation that the national corporate management has set in terms of staffing.

Absolutely Awful Experience - DO NOT RENT FROM PAYLESS I had…read morea terrible experience with Payless Car Rental In Albuquerque and would strongly advise others to avoid them at all costs. I was returning a rental to the airport and, due to a freeway accident, was running tight on time. I pulled up and asked the check-in staff how much it would cost for them to fill the gas tank. He told me he didn't know and said I should go inside to ask. Inside, I was met by an incredibly rude agent who told me it was $10 per gallon--which is outrageously overpriced. I immediately told them I'd prefer to fill the tank myself, as I was being told the charge only after already arriving. But they refused to allow it. They claimed the car had already been "checked in" and wouldn't give me the keys back, even though I had just walked inside. To make matters worse, the tank was almost half full when I returned it (it's a RAV4 with a 14.5 gallon tank), but they charged me $107 to top it off. That math doesn't even come close to adding up, and it felt completely predatory. It felt like a total scam. There was zero transparency, no customer service, and absolutely no flexibility. I got overcharged for gas in a way that felt dishonest and predatory. I will never rent from Payless again--and I recommend others don't either. There are plenty of rental companies that won't treat you like this.