patrick the "manager" was so horrible i cried while i reported him to customer service, additionally he wouldn't give me his name. because he was scared to get repercussions for his unprofessional, condescending, small minded behavior. had to ask a Mitsubishi employee for his name, he threatened to cancel my reservation i booked online, because he wanted my card information without telling me why. given, i booked online i proceeded to ask why he needed it if i could just know why, he wouldn't tell me, then i tell him im on the phone with hr, and boy... his whole mood changed and he gave me my rental car. yelled at me, was trying to argue with a customer. i wanted to be treated like dirt i would go to a waffle house or mc donalds. i really hope he gets fired read more