Rented from Enterprise at Fort Lauderdale and had a great experience overall. The car was perfect…read moreand ran flawlessly the entire trip--no issues at all. Pickup took a little time, but we were near the front of the queue, and the return process was super fast--less than five minutes back to the terminal. Smooth, easy, and exactly what you want from a rental.

I spent 2 days in K'Falls en route to Seattle and rented a car from Enterprise to check out Crater…read moreLake and the Lava Beds. The service was fast and efficient at pick up and I got some helpful recommendations for things to do in the area. It was what happened after drop off that I really want to commend: Jerry went out of his way to return my cell phone, which I had stupidly left in the car, just minutes before I had to jump back on the 14 train. Excellent customer service!!

I had a very bad experience with this rental business - one of the worst service/retail experiences…read moreI've ever had. I had a one-way, one day car rental from the Bay Area to Klamath Falls. I called a week before to ask about their hours and was told that they close at 4pm which was earlier than my 24 hr rental, so to simply drop off the key in the box outside. The person on the phone (male) sounded very pleasant. I pre-paid for my rental, used the car and returned it per his instructions. It was more difficult than I expected because when I got to the airport at 6pm, it was empty (it's tiny) and the business address was for a different building than where the drop box was, but the cab driver that picked me up showed me where it was and that was that. But, no - it wasn't... Two weeks after returning the car and putting the key&paperwork in the drop box, I noticed that Budget had charged me an additional $304.82. I called them and was told that the Klamath Falls location had put the return date as 2 days later, making it a 3 day rental instead of a 1 day rental. No big deal - mistakes happen. I put in a claim to get it adjusted and, again, that was that. But, no - it wasn't... Another two weeks went by and the money hadn't been returned, so I called again and was told that the claim had been rejected. I asked to speak to a supervisor and he told me that the Klamath Falls location confirmed that the car had been returned after 3 days, not 1. This is where things got really weird and really, really frustrating. I called the Klamath Falls location and spoke to the employee (Samantha) that INSISTED that I had a) left the car after 1 day but b) not brought the key back until 2 days later. ???????? She told me that she had checked the box several times during those 2 days and that the key had miraculously shown up after 3 days. By the way, I had been on a month-long backpacking trip so had not been checking my accounts regularly and found out about the mistake when an automatic deduction had bounced and sent my bank account into a complete mess. All in all, it took several weeks to convince Budget corporate that her claims were completely unfounded. I had to send in a receipt from the cab company to prove I hadn't left in the rental car (which wasn't really the issue, was it?) and to talk to several people and spend several hours on the phone before it was resolved. The manager of the Klamath Falls location (Mark) obviously did not take my problem seriously or treat it as important. It took him several days (I think 5) to get in touch with me and when I finally spoke to him (me calling him for the 20th time) he told me that he believed me but "had to believe his employee too" and that "there wasn't anything he could do for me". I don't know how you can believe two people that are saying conflicting things, but he was totally unconcerned with their mistake and all of the trouble it cost me - their unimportant client. This was all very frustrating and just got solved yesterday. I will never use Budget or Avis (same company) again and I would like to warn everyone to NEVER use this terrible location for their business. The woman that works there is a liar and the manager is totally ineffective. Terrible, terrible service.

Mark was very helpful and flexible during what were trying times for us. He found a car on no…read morenotice without a reservation, and was very helpful in changing timing, return dates, et cetera. Car was great, too. Clean interior, ran smoothly, and good gas mileage. I would highly recommend this business on the strength of the employee I worked with.

I was well within my contract, had a flat tire renting from Hertz for Uber, called to get it towed…read moreand they decided to repo it instead saying it was overdue a month prior. I hadn't received notice of that false claim and every week it was auto renewed, and pulling money from my account. A week later they pulled an extra charge of $2,500 and refused to resolve it on the phone trying to say I owed it, which I quite obviously do not as my regular renewal payments had been coming out. $2,500 charge for what, breathing oxygen? They won't even resolve it on the phone or refund me. I have to file fraud at my bank or sue them to get my money back. They had also done a similar overcharge prior adding an extra $70 a day that took forever to refund. Do not rent from them, they will steal your money and try to justify it. Pathetic company, thieves, criminals, worthless scum bag pigs, no customer service whatsoever, just greedy cocksucking corporate cum stains.

My experience at this used car sales center was about as good as you could ever hope for. The owner…read moreis a lovely and wonderful human, who gave us a fair price and did extra paperwork to get us financed (we were from out of town). Highly recommended

As a single mom with four daughters... reliable transportation is a MUST. When my vehicles need…read morework, I need it to be fixed fast and right the first time. I was afraid of all the mechanic horror stories I've heard growing up - you can't trust mechanics... they never get it right, they charge too much. Kurt, Jim and the team have worked on three of my vehicles over the last 6 years. They have gotten it right, done it fast and always made me feel great about doing business with them. Never condescending, always helpful and friendly. I cannot recommend them highly enough.

Honest guys! Extremely helpful with fixing some things on my daughters car. We would definitely…read morerecommend this shop.

let me start by saying this is a review for my gal who doesn't have a yelp account!…read moreon 07/06/26, while on a vacation, she was experiencing idling problems. the camper van would not stay running. google provided her this contact which was her 3rd attempt at solving the issue. they dropped everything to diagnose and fix the problem, putting her back on the road within an hour at minimal cost. an additional 1000 miles completed her journey, with no further complications. she says she's going to drive to klamath falls for any other repair work she might need in the future! she extends a heartfelt thank you to the j & a team! linda b.

Amanda and team took care of my son's car when he was having issues with headlights and night…read morevision. They replaced some parts and didn't need to oversell me on others that weren't needed. Work was great and on-time and son is having a much better night driving experience. I appreciate her honesty on numerous opportunities to have me pay more. They have earned our business!

This guy knows what he is doing and is price incredibly well!…read moreI was stranded and really messed up this rental car. He not only got the part in one day and did the repair quickly after towning me himself to his shop (which he did not charge for) but he buffed out the scratched, fixed a broken support rod, washed, waxed the vehicle, spray painted the underneath to hide dents for me, fixed the broken bumper and he pulled out a dent and spray painted the dent so the car wass like new. Incredible. I couldnt have been happier. To find someone like this is very rare and I appreciated his work so much. He let me stay in his shop while he worked as I had no where else to go and charged me a very reasonable rate for all of these repairs. This guy is good at what he does, he tries to save you money and he is very proud of his work. This is who you want no questions asked.

Got my van back worse than I brought it in and was treated poorly from the time I came in to the…read moretime I left. I do not recommend you work with this shop. MyMechanic shop up the street does better work I'd definitely call them first

had my Yukon towed there to have a diagnostic done was told it would be $100. I let them know. I…read morehad a new transmission in the back of the vehicle just in case that was the problem. They went ahead and installed the transmission without my approval and charged me almost $1400 . when I paid for the services, they gave me the keys and I let them know. I'd be back to pick it up after work they informed me they would be closed however they didn't disclose the damage to the front of my vehicle. It looked like it had been wrecked or someone ran into it I took pictures before I left the parking lot , called Lee's the next morning while they were open for business and was told the vehicle already came in this way I asked to review the tapes to prove it was not brought in this way The employee had attitude and told me to make a police report and walked out on me very unprofessional and I would never recommend this place to anybody I know ever again it's been a horrible experience!