Rented from Enterprise at Fort Lauderdale and had a great experience overall. The car was perfect…read moreand ran flawlessly the entire trip--no issues at all. Pickup took a little time, but we were near the front of the queue, and the return process was super fast--less than five minutes back to the terminal. Smooth, easy, and exactly what you want from a rental.

Impossible to speak with a local agent. Phone just rings and rings, then transfers to somone at an…read moreEnterprise call center. They escalated the issue and said they would send a message to local Enterprise and said someone would call me back within the next 4 hours before they closed. No one did. Cancelled the reservation due to no response. UPDATE: After seeing Enterpise responded to my review, I did as suggested. After explaining the issue, the agent disconnected. Enterprise By using this chat service, you acknowledge and agree that your chat may be monitored, recorded and maintained by Enterprise Mobility and its third party service providers to support the service. Enterprise Please hold for the next available representative. LaKeith has joined the chat. LaKeith Hello How may I assist you? Customer Yesterday an agent assisted me in booking a reservation for a week (#2092118683). GM/Chevy is reimbursing me for a rental while my truck is getting warranty work done, BUT it has to be a Chevy or GM rental. Customer I explained that to the phone agent because no one at the Klamath Falls office would anwser the phone. Once I got the confirmation email, it said "toyota Corolla" or similar. Tried several time to call the local office to make sure they had a GM or Chevy available, but had to cancel due to no response. Customer I have to get a ride there (it's 30 miles away) and can't chance showing up to find out they don't have a GM or Chevy. The rental will be for at least a week, they've had my truck in the shoip for 2 weeks already and don't even have the parts yet. LaKeith has left the chat. Enterprise Please rate the quality of service you just received from our representative using a scale from 5 (completely satisfied) - 1 (completely dissatisfied).

I had an issue when my rental Jeep Compass started leaking coolant while i was in Oregon. I made it…read moreto Klamath Falls, OR airport where Autumn White was able to quickly switch me over to a different SUV. I would like to thank Ms. White again for taking really good care of me in this situation. She was really helpfull, allowed me to choose a vehicle from what was available and i was back on the road preety fast. Thank you again Ms White and Klamath Falls Hertz.

I can't write a long review as after repeated attempts to contact the office failed..Tosses you…read moreinto a corporate voice message system..My suggestion is to simply answer the phone during normal business hours..

My experience at this used car sales center was about as good as you could ever hope for. The owner…read moreis a lovely and wonderful human, who gave us a fair price and did extra paperwork to get us financed (we were from out of town). Highly recommended

I had a very bad experience with this rental business - one of the worst service/retail experiences…read moreI've ever had. I had a one-way, one day car rental from the Bay Area to Klamath Falls. I called a week before to ask about their hours and was told that they close at 4pm which was earlier than my 24 hr rental, so to simply drop off the key in the box outside. The person on the phone (male) sounded very pleasant. I pre-paid for my rental, used the car and returned it per his instructions. It was more difficult than I expected because when I got to the airport at 6pm, it was empty (it's tiny) and the business address was for a different building than where the drop box was, but the cab driver that picked me up showed me where it was and that was that. But, no - it wasn't... Two weeks after returning the car and putting the key&paperwork in the drop box, I noticed that Budget had charged me an additional $304.82. I called them and was told that the Klamath Falls location had put the return date as 2 days later, making it a 3 day rental instead of a 1 day rental. No big deal - mistakes happen. I put in a claim to get it adjusted and, again, that was that. But, no - it wasn't... Another two weeks went by and the money hadn't been returned, so I called again and was told that the claim had been rejected. I asked to speak to a supervisor and he told me that the Klamath Falls location confirmed that the car had been returned after 3 days, not 1. This is where things got really weird and really, really frustrating. I called the Klamath Falls location and spoke to the employee (Samantha) that INSISTED that I had a) left the car after 1 day but b) not brought the key back until 2 days later. ???????? She told me that she had checked the box several times during those 2 days and that the key had miraculously shown up after 3 days. By the way, I had been on a month-long backpacking trip so had not been checking my accounts regularly and found out about the mistake when an automatic deduction had bounced and sent my bank account into a complete mess. All in all, it took several weeks to convince Budget corporate that her claims were completely unfounded. I had to send in a receipt from the cab company to prove I hadn't left in the rental car (which wasn't really the issue, was it?) and to talk to several people and spend several hours on the phone before it was resolved. The manager of the Klamath Falls location (Mark) obviously did not take my problem seriously or treat it as important. It took him several days (I think 5) to get in touch with me and when I finally spoke to him (me calling him for the 20th time) he told me that he believed me but "had to believe his employee too" and that "there wasn't anything he could do for me". I don't know how you can believe two people that are saying conflicting things, but he was totally unconcerned with their mistake and all of the trouble it cost me - their unimportant client. This was all very frustrating and just got solved yesterday. I will never use Budget or Avis (same company) again and I would like to warn everyone to NEVER use this terrible location for their business. The woman that works there is a liar and the manager is totally ineffective. Terrible, terrible service.

Mark was very helpful and flexible during what were trying times for us. He found a car on no…read morenotice without a reservation, and was very helpful in changing timing, return dates, et cetera. Car was great, too. Clean interior, ran smoothly, and good gas mileage. I would highly recommend this business on the strength of the employee I worked with.

Honest guys! Extremely helpful with fixing some things on my daughters car. We would definitely…read morerecommend this shop.

Kurt and his guys are pretty awesome. Six months ago I just moved back home to KF after being…read moreacross the country for 20 years and had to leave my most awesome mechanic and shop behind for good, but dad's been coming here for years and really likes Kurt, so I brought my project truck here and couldn't be happier with them. For the naysayers and their reviews... they don't look at the world through realistic lenses and understand that "estimates" are just that, estimating until further opened and finding reality. Kurt and his guys are awesome; they totally accommodate my unusual life schedule and always make time for me. They are very friendly, very competent, and from my personal experience, very honorable. The crappy reviews, IMO, are from losers, because if you can't make nice with Kurt, you're the problem! Just saying.

Amanda and team took care of my son's car when he was having issues with headlights and night…read morevision. They replaced some parts and didn't need to oversell me on others that weren't needed. Work was great and on-time and son is having a much better night driving experience. I appreciate her honesty on numerous opportunities to have me pay more. They have earned our business!

A mechanic that will come to your home for minor repairs & has a shop here in town for more…read moreinvolved repairs. His prices are often more reasonable than most shops in town. Josh has never let me down!

I ended up coming up all the way from Sacramento, CA to buy a car from these guys. Jason, the sales…read moremanager, was extremely helpful and made everything very easy and quick. I would highly recommend this business to anyone. Thanks again!

Very shady company. Check engine light came on right after my parents bought a car and the…read moreinitially said the would fix now they are avoiding doing it. Then my Parents were looking for a car for myself. My dad and him agreed on a price for the car and that they would take it to the mechanic to get a once over on it and if anything was wrong they would fix it before we purchased a vehicle. Then flipped it around when there was things wrong on it, wanting us to cover the cost of parts and labor since he "wasn't making enough money on it already". Not a very honest company.

Got my van back worse than I brought it in and was treated poorly from the time I came in to the…read moretime I left. I do not recommend you work with this shop. MyMechanic shop up the street does better work I'd definitely call them first

had my Yukon towed there to have a diagnostic done was told it would be $100. I let them know. I…read morehad a new transmission in the back of the vehicle just in case that was the problem. They went ahead and installed the transmission without my approval and charged me almost $1400 . when I paid for the services, they gave me the keys and I let them know. I'd be back to pick it up after work they informed me they would be closed however they didn't disclose the damage to the front of my vehicle. It looked like it had been wrecked or someone ran into it I took pictures before I left the parking lot , called Lee's the next morning while they were open for business and was told the vehicle already came in this way I asked to review the tapes to prove it was not brought in this way The employee had attitude and told me to make a police report and walked out on me very unprofessional and I would never recommend this place to anybody I know ever again it's been a horrible experience!

Fantastic service, I am a long time customer. Wonderful…read morecommunication with honest time estimates. The drivers and dispatch are all polite courteous & experienced thank you again guys!

Excellent Customer Service. We used Access to get from Enterprise Car Rental Drop Off over to the…read moreAmtrak Station. It was late in the evening and they waited as we dropped off the vehicle and then took us to the train station. Price was very reasonable so we tipped them well!

This guy knows what he is doing and is price incredibly well!…read moreI was stranded and really messed up this rental car. He not only got the part in one day and did the repair quickly after towning me himself to his shop (which he did not charge for) but he buffed out the scratched, fixed a broken support rod, washed, waxed the vehicle, spray painted the underneath to hide dents for me, fixed the broken bumper and he pulled out a dent and spray painted the dent so the car wass like new. Incredible. I couldnt have been happier. To find someone like this is very rare and I appreciated his work so much. He let me stay in his shop while he worked as I had no where else to go and charged me a very reasonable rate for all of these repairs. This guy is good at what he does, he tries to save you money and he is very proud of his work. This is who you want no questions asked.