I chose hertz because I have AAA and get a discount with them. It was not worth the money saved. Making a reservation in advance was pointless. When I arrived I still had to wait in line for thirty minutes only to be directed to a machine where I dealt with a hertz representative over the phone. It took another twenty to thirty minutes to complete my reservation that I thought I had made a month in advance. When I finally got to the car, the car seat that I was promised was not in it and I had to go back inside and wait to get it. The returning of the rental car was equally as hellish. When I arrived there was a line of cars waiting to be returned. I was instructed by one hertz employee to stay with my car until someone came to me. I was then instructed by another employee to just leave the keys in the car and told i would be emailed a receipt. Two days after I arrived back on the mainland Hertz still couldn't figure out what amount to charge my card, even though I had already been emailed a receipt stating the correct amount. All in all, the bus, infant child and all, would have been a better choice than renting from Hertz in Kahului. read more

Had the worst experience. After two days, came out to a dead battery. Was on the phone with Hertz for 40 minutes before they would send someone out to jump the car. Then, they wanted me to continue driving it. If I wanted a replacement, I would have to drive 50 minutes (each way) to exchange it. I told them that they should bring me a replacement. Manager finally agreed and sent someone... in the meantime, the repair guy comes and jump starts the car while I'm on the phone with the manager - manager tells me to leave the car running until the replacement comes. I'm not going to leave a car running, unattended for 50 minutes!! 1 hour and 32 minutes later, my replacement shows up. I sent an email directly to Hertz corporate 10 days ago and haven't heard ANYTHING back. read more

Worst customer service! Please do NOT a rent a car here. They will rip you off. I have a charge on my account that they can't figure out. I have called and talked to many hertz employees and can't figure out what the charge is for. I have asked to speak to a manager several times and left messages but no manager has called me back. When you call this facility, most of the employees are rude especially name Carla or Karla, these employees has no matters whatsoever. I asked her politely if she can help me, she hung up on me! Very rude! Apparently I'm not the only one who had a bad experience based on the previous reviews. This place should be shut down! I wonder why the hertz corporate office is not doing anything about this. read more

Would give this place 0 stars if I could. Has to be the worst hertz in the whole world. They don't even bother to put gold members on the board they are so dysfunctional. In the middle of the afternoon they have over a hundred people waiting for an hour for cars to come in and be washed. read more

We travel a lot and always use Hertz - we are gold members and love the convenience of getting off the shuttle and getting in our car and starting our trip. The Maui airport Hertz is the worst Hertz of any we have rented at across the United States - we rented on the Big Island, Oahu, and Kauai too. We arrived at the Maui Hertz and apparently their had been numerous flight cancellations and people who had rented were keeping their cars so Hertz ran out of rental cars. Although I had to go to the counter and wait, the gold line was quite short and within 15 minutes, I was at the counter. I got a car, but the woman was short with me and impatient. I left feeling like I was another thorn in her day. My experience returning the car was even worse - a young man stopped me as I was pulling in - kind of right in the middle of nowhere - I waited while he talked to a couple of other employees and then he basically held my door open, handed me a receipt and said nothing. I asked if I should just leave the car there and he said yes. I asked where the shuttle pickup was and he motioned over to the building and was rude and impatient. He then apologized and said his rudeness was because he had missed damage on a car returned before mine. I realized on my shuttle ride (from a seemingly mute driver who never got out of her seat) that I had left my Maui Jim sunglasses on the passenger seat next to me - they were in a black case that blended perfectly with the seat. The mute driver never said a word like they typically do about making sure you have everything. I decide not to go back and jeopardize my flight but reported the lost item as soon as I arrived in Kauai. It has now been over 10 days and my sunglasses have not been found. Obviously, someone that works there took them - they were sitting right on the seat. I think I'll rent from someone else while visiting Maui next time! read more

Do not rent a car from here. Terrible customer service, extremely long lines. Overall this place is miserable. Unless you want your first 4 hours in Maui to be waiting in a line, stay the hell away from this place. read more

hertz is good. they have fast service. Got my ride in under 10 minutes. Too bad the juice is expired. He was funny till his deed. They have a vast array of cars. So you can pick your winner. If you are gonna surf around the island.. go for a suv or minivan. Its missing some flair but you get the needed room. Rem. the speed limit is 45 mph most of 30 highway.. so if you want to sip gas get a eco car. read more

Hertz has great service but sometimes their cars are a little tired. One thing you also need to do is compare your reservation dollar total amount with the actual charge. For some reason they add a gas charge even if you have filled it up. Make sure you always check read more

The customer service here is terrible! They don't answer the phones, and when our rental broke down on a ONE-LANE bridge they made us wait FIVE HOURS while they sent a guy on a MOPED to try and jump start us, despite being told that it wasn't a dead battery issue, before finally sending a tow truck after the jump inevitably failed. I would never rent from them again! read more

Wish I could give this no stars! Do not rent here! So slow over an hour and still waiting and $$$$!

If I could I would give them zero stars. Poor customer service and they did not have the car that we RESERVED available. DO NOT DO BUSINESS HERE. read more

I rented through Hertz with the best price I could find over the many 3rd party apps. I reserved a 7 passenger SUV equivalent to a Dodge Durango for 10 days. We arrived to a pretty long line that was expected as most people flying into Maui are renting cars. The odd thing was the 30 customers waiting for their already confirmed cars to be cleaned up and delivered. Most people were on site, off the bus to driving away in 2.5 hours. When at the counter, the attendant didn't seem to care that I had a reservation. She only wanted to know how many people and how many bags. She then pushed to get me into an upgrade at twice the cost (from $750 to $1300)! Then she told me that my car would be a Dodge Journey. Yes it's 7 passenger, but certainly not even close to a Dodge Durango in size or capacity. She also told me a Durango, Ford Explorer or Nissan Pathfinder would cost $1200. Rather than continuing a losing argument and getting nowhere I closed the deal. I then went outside and called Hertz 800# to get help in fixing the issue. The Hertz customer service rep agreed I rented a Durango/Explorer class. Maui seemed a little confused about this 'larger' class but all was made right and we enjoyed a new Nissan Pathfinder at the agreed price. I think Maui Hertz was overwhelmed by their own inefficiencies and the mass of customers. I heard from other vacationers that experienced a similar inefficient rental car pickup but Hertz and others, so I chalk up the 2.5 hours to Maui time, but mostly I am thankful to the customer service rep that helped me secure the car I had previously reserved. read more

Shady rental practices. Lied to my face. I'm an 22-year officer in the Air Force and have NEVER worked with anyone this unprofessional. When I returned my car I was asked where I filled up the gas tank. I told them Pukalani--about 8 miles away. I was then charged a $13 penalty for not filling up within 5 miles of Hertz. I had to speak to a manager to waive the charge and waste 15 minutes prior to catching my flight out of Hawaii. This practice is disingenuous. I re-read my entire 4 page rental agreement and the "5 mile" gas restriction is not stated anywhere. They handed me an updated "bill" and was told the charges were waived...then 60 minutes later as I'm boarding my flight I get the bill in my email for the charge that i was told was waived. Are you frickin' kidding me? They lied to my face! Hertz needs to re-think their customer service policies!!! read more

I've never even written a yelp review before but here it goes. Don't bother with this place; it Hertz to do business with y'all. We are Gold members and still waited 2 hours to get our initial car which was a lemon. We then went to exchange it and were not offered an upgrade nor did we receive an apology for the inconvenience. I went to Thrifty a week before and had ZERO problems and spent WAY less. Just saying. read more

Fantastic rental experience. Top notch customer service, speedy shuttle service, and the car I rented was in excellent condition.

As a Gold Card Plus member pickup and return was an absolute breeze. Our Toyota ran well; only problem was the limited rear vision. The car did not have a backup camera. Auto Club pricing, including a second driver, made this a real bargain. read more

If I could give a zero that is what I would do. Horrible, horrible experience- do NOT go here. We arrived on a Saturday afternoon- it took 2.5 hours to get to the front of the line. After waiting for 2.5 hours the representative at the counter was unbelievably rude. I was shocked by her attitude and her work ethic. This company is NOT transparent and has a hidden agenda, not to mention hidden fees. They are not trustworthy- customer service: very poor. read more

Rented Altima from Hertz Rental at Mauii, HI airport for a week. Was extremely impressed by their professional and courteous staff. I was in and out of the office with the car keys under 10 minutes. the return too was quick and hassle free. Hertz provided me the most competitive rates, a clean new car which had only 5000 miles on! Will definitely recommend and rent Hertz car again for great quality and service. read more

We got to the car rental just in the nick of time. It only took us 45 minutes to get through the process. I had trouble opening the passenger door, but didn't think about it much. When we got to the resort the greeter couldn't open the passenger door. Something isn't working right! read more

Prepare yourself for a delay when checking out your car. There are a few staff members that shouldn't be in a customer service position, but there they are working the counter. It seems like no matter what rental agency you use, it always takes an eternity to get through the paperwork, but when you have someone on the other end that isn't very swift, no personality, and robot-like, it can be really frustrating. The most important part for the car rental is the car and it was fine. It was in good condition and clean, so no problems there. When we checked the car back in, the person would go to random cars, rather than in the order as they came in and seemed completely unaware of what she was doing. You would have to call her over to get checked back in or she would wander off to some random car. read more

Like always, Hertz in Maui was GREAT. Very convenient location. Excellent Ford Fusion car. Quick, both in and out !!

Easy check in and check out. We are Gold members and got upgraded by Hertz to a minivan without having to request an upgrade. This was great. The van was clean and had low mileage. We are AAA members and didn't have to pay for our extra driver who is also a member. A great experience. read more

Waited in line for 1 hour to just get to an agent. No aloha spirit at Maui Hertz. This place is terrible.

Had a reservation tor a car last Saturday. Was told by the shuttle bus driver it was a 2-3 hour wait. No other hertz employee (I. E. management present). Was able to rent from advantage. No major up charge for same day return. Would not recommend hertz. Plus trying to call customer service is a joke. On hold for 13 minutes only to be transferred and place on hold again. read more

Oh my. I really should have looked at yelp reviews before booking. The three people I spoke with were unhelpful and had horrible customer service. Prepare to wait an hour in line. That's with prepayment and online check-in. After all that I just wanted my car and get out of there. That's where they spent about 20 minutes trying to up sell me in everything at much higher prices than online and complain to me saying they called a baby sitter just so they could stay longer to take care of us. Please, go somewhere else. read more

As a Hertz Gold Club Member I am horrified at what I found with the Maui Airport Hertz Rental Center. Forget everything you've ever known about Hertz and prepare yourself for the worst car rental experience you've ever had. Despite having made a reservation in advance and expecting to just breeze in and see my name on the gold club board I was disappointed after my 5 hour flight that I had to then wait in line. After a half an hour we were told a different car than we'd rented was available now and we snatched it up since we were exhausted and melting in their non air conditioned facility. We were greeted by a mini van full of fast food garbage, but took it because we were so tired and hot at this point we didn't care. After leaving the airport we noticed that the gas tank was only 1/4 full and called the 1-800 Number for Hertz. They told us not to worry and to just return the car as we found it. So we did (minus the fast food garbage). When we received our final invoice of course it had a gas surcharge of $95.00! So I spent a good hour of my first day back from vacation on the phone with first the 1-800 number and then the local office and they finally agreed to "do me a favor" this one time and remove the gas charge. I have yet to see if this is actually going to be done. The man at the Maui airport Hertz told me the next time this happens to call Emergency Roadside Assistance and they will make a notation on the account. Horrible! I will never rent from Hertz in Maui again and will have to seriously consider whether I want to continue using Hertz at any airport in the future. read more

Made a reservation from the Mainland,when asked flight #,etc, I assumed it would be a pick up at the airport...They had me picking up the car in Lahaina...so they charged me double....never again will I use Hertz! read more

1st time renting as a Gold member, it was cool since you just walk to your car, the keys are in it, fill out the form after checking it for dents or scratches, etc, then go through the security gate. Fast & easy to return car as well read more

the car was ready waiting for us the return process was very easy we paid $ 700 for 2 weeks in a dodge journey . i consider this a good deal read more

Our experience in Maui was uneventful! Our car was ready for us when we arrived and it was clean, like new and ran like a champ! We look forward to using Hertz again soon!! read more

the process of rental was great. car was ready to go when I got there. The disappointment came with car size. I reserved a full size car which was supposed to be a Chevy Malibu or "Similar". I got a buick verano which is no way similar to the size of a Malibu. I had no option as I had no time to complain and change cars so I went with it and had difficulty fitting luggage for four people for a week long vacation. Very disappointing. read more

Hopped on the shuttle from the airport and there was only 1 person in line when we got to the rental office. It was my turn shortly and I was told where I could get my car and was out the lot in a few minutes. When I returned someone came right up, checked the car in and off I went in the shuttle to the airport. No problems with this location for me. read more

My daughter was getting married in Maui so we reserved a car from Hertz at the airport. I always thought of Hertz as a well known and highly rated car. This was not the case when receiving or dropping off the car. The car was dirty inside and out, scratches everywhere. We made note of a few dents but figured they were aware of the scratches. Long time to pick up car. We originally got a price of $160 on line but by the time they added a few extra liability insurance items it was up to $422 no way we have good insurance no sense in buying theirs on top of it. When we went to return the car person behind the counter was very rude and told us we must of scratched up the car. After ten minutes of arguing she gave up and we returned the car just as dirty as we got it. I have rented from Hertz before and never had problems with scratches or cleanliness. read more

Horrible experience. It took close to 2 hours to get our reserved rent a car. The service was extremely slow, everything from check in to receiving our car. We will never use this rental agency again. read more

I used the Gold Member program and boy am I glad. When we got to the lot from the airport, the check-in progress looked like a mess. I had previously received and email that my Jeep was waiting for me in a particular slot. I walked straight to get, started it up and drove to the exit where the contract was printed! read more

Love the fact that as a AAA member, we can receive a free car seat and upgrade. However, we didn't receive an upgrade this time. I was told nothing was available??? I encountered a VERY rude lady when I checked out a car and encountered another VERY rude lady when we brought the car back. Other patrons on the Hertz shuttle bus also complained of the rude ladies. First of all, I paid for the auto rental in full on-line and it stated that I would have to pay the taxes in person. I left a $200 cash deposit for the vehicle, told that I couldn't receive my complimentary upgrade and was given a very hard time because I used my debit card for the on-line transaction and left a cash deposit. Luckily the manager handled my account, it took almost an hour just to rent out a car that was already paid for. I was told that I must present a gas receipt from a gas station with a 5 mile radius otherwise I will be charged for gas at the higher rate. REALLY? The lady at the front counter was extremely rude and was got easily and overly frustrated. Lastly, when I returned the vehicle I was told that she didn't cash and I will receive a check in a month. I asked her if she can check the other cashiers to double check if cash was available. I was told "NO," and "that I worked here all day and I know there's no cash." WOW, where's the customer service? At the end of my transaction I was refunded a lower expected amount. I was told because "the rates went up." I paid for the rental in full and I was told I didn't because of the tax. The on-line system doesn't allow me to pay for the HI taxes and that was completely unfair to me! I asked her to check with a manager and because I left a cash deposit its very difficult and handed me a calculator. It's simple math, I don't need a calculator and was told that it's very difficult. I was told by the HERTZ cashier that they don't accept cash and "I'm not going to do it because I will not loose my job for you, you're not going to feed my children." Wow, very unprofessional and unpleasant experience with Hertz. read more

Join the Hertz Gold program and there's no line no waiting. Easy pick up and drop off.

Great rate from hertz, better than discount sites. Beautiful Buick Regal for the price of an economy car. Bus driver slepped my heavy bag for me. Drove right off the lot as a gold member. Perfect! read more

DO NOT RENT FROM HERTZ MAUI AIRPORT! BEWARE! This is our second time on the island of Maui, and 1st and last time ever renting from Hertz. We arrived from the airport via shuttle bus to a line that was out the door. The pictures from others are no exaggeration. After 1 hour and 10 minutes in line (1 clerk working the regular line, several for gold members with no line chatting away with each other). The rude clerk did not give us a choice of mini van, as he said one had already been assigned to us. We walk across the lot to our gold, 2016 beat up mini van with dents and scratches all over front to back and even the roof was rusting. WOW, this was the best they could do, 10 days for almost $1000. This was crazy. My husband took pictures of the vehicle and I wrote on the paperwork to describe the vehicle damage. On the flip side, if we did dent, or scratch the vehicle it would blend in with all the other damage. We were a few days into our trip when we woke up on Father's Day morning to a dead battery. Missed our reservations as we spent the next couple of hours waiting on hold to get Roadside assistance through Hertz. Road Ranger in Wailea (who was very nice), came to our rescue. I called the Hertz Rental car desk (the one near the airport), spoke with Millie, told her our trouble, I was transferred to the manager, where I then sat on hold for 28 minutes until I finally hung up in frustration. Woke up the next day to another dead battery. Again spent my morning on hold to get roadside assistance and missed our snorkel trip. Same nice Road Ranger in Wailea came to jump it, and suggested we ask for another vehicle. Again spoke with Millie who transferred me to Manager, where this time I gave up after 8 minutes, not going to repeat my continued waste of time. Called back and told Millie, I will not wait on hold anymore, she said come in and trade in vehicle. No other minivans were available, so we were upgraded to a Ford Expedition. It was waiting for us when we drove back to the Hertz near the airport. It would of taken 4-6 hours for them to deliver to us, so we opted to drive. Millie apologized for our vacation not being perfect. But my husband simply replied, no we did not intend it to be perfect, just work properly and not break down on us 2x and ruin both days and loose a ton of $$ on exertions and reservations. We did not get refunded for the vehicle or expenses lost, but were given $100 credit on our next Hertz rental. Really? That's the best they could do. Never did meet or speak to the manager, not even sure he/she exists. There are lots of choices on the island for rental cars, DO NOT settle for this place! read more

Renting our jeep from Hertz was not a pleasant experience. From the start, the driver of the shuttle taking us to the car pick-up was unfriendly and gruff. The office was beyond disorganized. We waited about 45 minutes to get our car. EVERYONE was extremely unhappy about the wait and lack of organization. According to the other more seasoned Maui-goers, other car rental places are much better organized and efficient. The friendliest anyone was was when we dropped the car off and they wanted to make sure we donated our extra water and snacks to them. Next time we will try a different company. read more