We rented a car from Hertz while on Maui. No huge issues from booking a reservation online to getting and returning the car. The shuttle drivers to and from the airport could have been a little more friendlier. Also, while In the Hertz rental office, we tried checking in through the kiosks. The one that I was at did not work so fortunately the girl at the desk helped us with no problems. We ended up renting a Mazda 3 which served our needs. They also give AAA discounts. I would rent/recommend to rent from here. You won't find the most friendliest customer service but it's a pretty competitive rate with other places. read more

Incredible! Longest. Slowest line ever!!! There's great customer service and there's that annoying customer service that takes forever for the agents to shut up. From my one star rating you can guess which service (or lack of) that I am getting. The flight from Oahu to Maui was literally 30 minutes but it has taken me longer to get the rental. The service is extremely, painstakingly slow. Perhaps it's the couple of overly friendly, gossipy agents at the counter. Is there such a thing as too much aloha? Adding to the aggravation is the lack of air conditioning in the building - it's the making of a perfect storm for the wrong person. The lines were out the door and there was no sense of urgency to get customers out of the line quickly and into the car. We've rented cars many times before but I have never, ever waited this long for service. read more

I got a fantastic price for a rental here on Maui through Priceline. I was stoked to get a rental for half the price of my original rental I made a few months ago. When you arrive at the airport, you have to take a shuttle to the rental center, look for the very bright yellow shuttle. There seems to be less Hertz shuttles than the other rental companies. When I got to the rental center, there was only two associates helping the general customers, and four assisting the gold club members. There are also rental kiosks where you check in with someone on video chat. The kiosk process took longer than waiting in line, as I watched three people in front of me use it and I got out the same time as they did. There was a couple who were arguing with an associate, and the manager came out, and they held up the line for over half an hour. After an hour wait in line, I was helped and within five minutes of no hassle check in, I was in front of the building waiting for my car to drive up. I had an economy size booked, but I got a brand new Altima for the same price. Awesome! It was clean and had the features we wanted except there were no USB ports to charge my phone. The return process was easy. I pulled into the driveway, parked my rental, an associate scanned the barcodes and handed me a receipt. I was extremely happy with Hertz. Other than the horrible wait, we got a great car with an even better price. It would help a lot to have more associates helping out the general line especial when the line was out the door. read more

Unlike Budget, Hertz charges an extra $10 to add your spouse as an additional driver. Lame! So I didn't add my wife...dont' they know that my wife is a better driver than me? They ran out of compact cars, so they upgraded us to a Camry instead for free...nice! Sorry Hertz, I let my wife drive most of the time anyway. I'll send yall a check for $80....NOT! :-P read more

This is hands down the worst rental car experience I've ever had. We have waited nearly two hours JUST IN LINE to get to the desk to even Check in, and we already have a reservation with the car paid for. It's going to be at least one more hour to get the car itself. This place is a joke, seriously. This place looks like disaster relief, people are sitting anywhere they can, it's crowded and there is an air of desperation. Such a poor way to begin a vacation. The only car that is "easy" to get into is a Mercedes for $300 a day. Now that's just funny. Take your business elsewhere, folks. read more

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Fraudulent charges! I verbally declined supplementary insurance at the counter when offered, but noticed it WAS on the bill when I was given the rental agreement when driving off the lot. I immediately called Hertz to try to resolve the mistake, but they refused, falsely claiming I accepted it. Completely dishonest. I disputed the charge on my credit card, since it was a fraudulent charge for something I never bought. 5 months later, with NO communication from Hertz, I received a letter from a collections agency Hertz has reported me to. No warning or notice from Hertz. Stay away from these criminals! read more

Just got here from oahu, thinking I would have a nice clean car, our SUV IS FILTHY! to me it seems they only wash and keep the nice cars clean. I have a ford explorer And I can't stand it, the outside & inside is fricking nasty! So dirty!!!! read more

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This place is not adequately staffed. Went Kam Day weekend and they had 3 people working behind the counter, but only 1 person was taking customers. Super long line and no one seemed to be concerned. The 2 workers that weren't helping customers steadfastly avoided eye contact with those of us in line. Got our car and it was a beat up piece of crap, not to mention it was FILTHY, inside and out! Gross! When we brought it to the attention of the check out attendant, she just made a note and sent us packing. No offer to trade us vehicles, or even offer to clean it while we wait. I think I'll go back to Alamo for my rental needs, at least their cars are clean! No more Hertz for me. read more

Have Hertz Gold but took over 2 hours to get car since they had no cars! Felt bad for the staff since it wasn't their fault, but just terrible service. Crowds of people standing around waiting for hours. Car i finally got was all beat up and had over 30,000 miles on it even though i booked a premium car. read more

Update: Hertz corporate doesn't care if you were told you wouldn't get a refund and you probably won't get a car unless you pay the upgrade. (See full size image) Another update: as other reviewers have noted, sometimes you get nasty messages after posting your review. I got one via Yelp from my shuttle driver Rory (who was the only good part of this experience) saying basically I should stay off the island. I'll just say that 99% of my experiences with people who live and work on Maui over the years have been wonderful and a few bad apples can't change that. Nightmarish scam--Pay upgrade because the car you prepaid isn't there!! We were waiting over an hour in record heat and humidity and no a/c on 8/17/2015. The customers ahead of us were raging and telling us they don't have the cars that they pre-paid for and didn't know what to do. We get up to the front and basically, we had this choice: Pay a minimum of close to $500 more for the week, ON TOP OF THE NEARLY $200 we prepaid in advance so that we could get the heck out of Hertz purgatory, or we could wait there, possibly for hours, in hopes that maybe an economy car came in. (I never saw an economy car in the lot upon arrival nor upon departure. Lots of Jeeps, Caddy's, mustangs). There was no choice, and this was unbelievable. I've rented elsewhere and when they oversell economy, the upgrade is free. Here, it was stated if we didn't pay for the upgrade (this was the cheapest option available, btw), there was no guarantee that after about three hours there would be a car for us at all. Also, we were reminded that our prepaid reservation was non-refundable. Thanks to Hertz, we couldn't do much in Maui. We couldn't afford to. Given this seems to be the standard operating procedure at this location, I expect the screaming I do online and in written form to corporate will only result in a pathetic form letter. They do this to far too many people--as is made obvious by the reviews--that they just don't care. Oh, Hertz, this was my honeymoon. Thanks for the crappy start. I will pay more at Enterprise because they have the decency to value their customers. NEVER AGAIN. I don't care how well the stateside locations treat their customers, you NEVER get my money again, especially in a year and a half when we return to Maui. read more

Hertz - Hertz Maui lies and corporate doesn't care - Car Rental Near Me - Kahului, Hawaii

Brand new as of May 2019. Very nice on the inside. Short walk from baggage claim. Ani was very helpful and gave us tips on where to go during the visit. read more

I love being a Gold Hertz member. The vehicle is always ready for pick up. Makes it super simple. The car was very affordable and made it on the Road to Hana, what else can you ask for? read more

Horrible, horrible company. We pick up the car last night at 11pm and the big hawaiian lady who was giving us our car was rude. My dad had a couple questions and she seemed suuuuuper impatient and just had horrible customer service. To top this off there was no check to see if the car had dents. We wake up and notice a huge dent on the front right. We go BACK to Hertz and they say there was NO record of the dent and now we have to fill put a statement. Foreal, we just got to Maui and our main source of transportation is compromised and we're wasting our time having to do this. My advice spend a little more money on another company, you legit get what you pay for and this place is NOT worth it. Two stars for the helpful woman named Robin who gave us the option to change the car. More help than the manager. read more

Helpful and efficient. Em at this location was working with a trainee when I rented my vehicle and she was there when I returned it to help with the return. She was very professional and helpful. Great customer service. read more

Ditto what Kimmie said below. Despite having reservations for a car, I wasn't prepared for a long, painful wait to get to the counter (about 40 minutes). Once you get through that treacherous line, you'll then proceed to the lot where no one seems to know what's going on. "Oh you wanted a car? Let me see if I can find it," a random worker asks before disappearing. 10 minutes later, the same guy returns and asks the same question. And he'll ask you this as if it's the first time he's done so. Twilight Zone? You breathe a hesitant sigh if relief because this time he walks around and actually finds the car, and it's being filled with gas. But don't get too hopeful, because the workers will wave at each other back and forth for another ten minutes before driving it to the car wash. Excited to leave yet? Don't be. The car wash will take another ten, and then it will be delivered to you SOPPING WET. You get in the car anyway because you just want to regain the last hour of your life. But wait! There's more! Another line to get out of the lot! You realize the papers you need are in the trunk, and you're 7 cars deep with fellow frustrated patrons. This will take an additional 10 minutes! Enjoy! You just lost an hour to Hertz! Congrats! read more

Shit show. 20 min to wait for shuttle. 20 min waiting in line. 15 min with desk moron. 40 min wait for the car to be pulled up. F this place. read more

Hertz is the worst car rental company. Charges you for an extra day if you are as so much as 5 min late on a return. Charges for gas even if you filled up the tank. Overpriced and shitty. Save your headache and wallet and go with another car rental service. read more

We had reserved a car before we landed in Maui, but we waited in line about 30+ minutes before we were helped. All the employees seemed to be taking there time and not really take their job seriously or care to do decent work. The only reason we are giving two stars is because the one employee we worked with to get our car was very kind, everyone else had big scowls on their faces. No alohas or mahalos from anyone. read more

People have to remember you are on ISLAND time. Yes the wait is long but that's how it's here on the islands. The driving on the roads. Expect to wait a while even with reservations. They still have a smile with 20 people waiting in line. I think even the gold club people had to wait. read more

Hertz - I think almost 20-30 people waiting. Luckily had pleasant holiday booking so after Gold then us - Car Rental Near Me - Kahului, Hawaii

DON'T TRUST HERTZ--THEY WILL SABOTAGE YOUR TRIP!! I wish I could give Hertz a negative rating as one star is far more than they deserve. My daughter rented an SUV about a month ago (a month ago!) for a 3 week cross country car camping trip she had been planning for months. Everything was prepaid and her car was supposed to be picked up today. She even called them today to ask if she could pick up the car early and they said sure, she would just get a small upcharge. No problem. About 2 hours after that, they call to let her know they don't have anything available until July. What?? July?? And why did they not know this until now?? She reserved this a month ago! She even talked to a supervisor to see if they would at least pay the difference for a last minute vehicle rental from another rental company since it was 100% their fault that caused this major catastrophe for her travel plans. Nope. They won't. Also, everyone she spoke to was obviously outsourced, including the supervisor. Reading off a script, good at saying sorry, but not offering any solutions because they're not invested in the company. They absolutely don't care if someone's trip is ruined due to their negligence. Too bad, so sad. No wonder Hertz is going bankrupt! Go read the complaints on the BBB website! There are numerous (and very recent) bad reviews on Hertz, many which are very similar to what my daughter has experienced! They obviously don't know what they're doing and the worst part is that they don't care. They don't even try to make up for it! Absolutely the worst customer service ever!! Do not let Hertz ruin your travel plans! Rent elsewhere. They don't deserve your business. read more

Careful what you sign, I ended up paying 208.00 a day for a 126.00 a day rental. They tack on all kinds of fees that you are really are not aware of until its to late. There reply is , "well its in the contract you signed" Not a good experience. read more

The most disastrous experience in 35 years of renting from Hertz. Both poor service and dedication to huge up charges.Xmas week rented two cars/vans for 12 people - total contract both cars- $1,000 - reasonable given car size and season. Only one car available through gold car service. An hour later still asking for the second car. "You need a larger car for all that luggage". Five days later returned the cars - the charge just for the second car -$1,700. Office had three separate contracts in my name on second car aNd stalled for over an hour knowing I had a return flight to catch. Several days later they called me and reluctantly agreed to settle the bill at the originally agreed price. This operation needs management attention and ethics training. read more

Wish I would've read the reviews before I let the AAA agent book my car rental with this company. Our flight landed at the Maui airport on time, but we did not get out with our rental from Hertz until 3 hours later! First, they do have a stand on-site, but NO ONE is there. The only thing that's there is a sign directing customers to the back of the building to ride the bus that will take you to their establishment outside the airport. The bus did not have enough room for all of us waiting. So, it was either ride it standing up, or wait for the next one. My partner and I decided to ride it standing up. We got no help from the driver when loading our luggage. She was just standing by the door looking at us having a hard time putting everything on shelves that were higher than we are tall. Everything else at the bottom had already been taken so we had no choice. A ten-minute ride and we were at the Hertz establishment. Yes, we got there, but we couldn't get in because the lines were too long to fit inside. We already had a reservation, and this establishment does have a special desk helping Pleasant Holidays (AAA) travelers. Still, we had to wait in line for 1.5 hrs. to get help. When we finally reached the agent, she tried to give us the same lecture she had given everyone else before us about getting their added insurance coverage. That was when she met me. I told her: Look! We have been up since 3:00 o'clock this morning. We have not eaten all day, we are thirsty, and we are tired! And! On top of everything, we have been waiting in line to be helped for over an hour. Skip your b/s, get your little fingers to type and give me the paperwork to sign NOW so we can get the duck out of here and you can help the next customer! It still took them 1/2 hr. to get the car ready for us. It was all scratched up, we had to take pictures of it before we took it out of there. It had a strong smell of some chemical and it did not go away the whole time (5 days) we had it. Next time I will for sure shop around for another rental company. read more

Rented a car on Alaska Airlines website when I reserved my flight from Ca. Specified the airport pickup, as I have done with numerous rentals in Maui over the years. Received the usual confirmation email. When I got to the airport Hertz office at 3:25 (after landing at 2:45pm and getting luggage), Robin, the very nice and helpful rep, told me that they had no record of my reservation. After looking at the conf email, it showed a different address, for another Hertz desk in Kahului...10 min away by car and too far to walk! And...the other office had closed at 3pm, even though I had specified when I landed and when I would pick up the car (3:30)! Bait and switch!!! Robin rented me another car for one day and told me that I had to go back to Kahului from across the island by 3pm the next day and reassign the rental! This cost me a good part of the next day and took all that time from a much needed vacation! Robin was great, but another man in the same predicament, was directed away by a screaming Hertz employee. Poor guy undoubtedly wound up going to the other office to find it closed and no car to rent! His treatment was definitely poor example of "Aloha" on Hertz's part. They've lost my future business, as if they care... Will also never rent via an airline, and will always use the specific ar rental website...recommend that you do the same. read more

The Hertz car rental is not at the airport terminal, they pick you up in a shuttle. Waited for 20 min to get picked up watching National, Enterprise, thrifty. Buses pick up people 3 to 1 ratio. Once at the rental terminal long lines waiting for 4 clerks check in at least 45 people waiting in line. I booked thru a travel agent which I will share this experience with. Heads up when traveling to Maui. Don't choose Hertz. read more

Hertz - Car Rental Near Me - Kahului, Hawaii

This girl is super friendly but really talks way too much for my liking! Everything is awesome, special, real Maui style and god knows what things we al have to check-out. Coffee joints owned by here family, cheap sales and a dozen things more. Hubbie on the other side thought she was really enthousiastic so I shouldn't be too harsh on here. And he's right. She meaned Well. But after getting out of bed at 5.30AM I'm no so in the mood. She also kept trying to sell us all kinds of upgrades and services. Really had to decline more than 6 times an paid upgrade. If I would like to have a bigger or more expensive car, I reserved one. And no, no, no on all services. I really never locked my keys in my car and never had a flat tire in the past 25 years of driving around this planet in rental cars or my own. What seemed to be the problem: they were out of compact cars. So we ended up with an free upgrade to a midsize. Nice. But not nice that because they are out, she's pushing a sale. Car would be brought to us in front off the building. After 20 minutes and several inquiries no car. 'Sorry, our mistake: it's on the next door parking lot. Just grab it yourself'. Wow. Thanks for telling us that. Car is ok for the price. The two stars a mostly because of the agressive pushing sale for a totally prepaid package and the girl that didn't stop talking. read more

Easy to get to and I have the gold card so i did not have to wait for my car. I got a text with the vehicle type and stall # and hopped in and drove away. Car was clean and in good shape. The shuttle from Hertz to the airport was fast and easy. The only complaint was that the employee who checked the paperwork before we drove off was not the friendliest. read more

Reserved a full size SUV because we needed room for 7 passengers, the youngest being 14 and almost 6 feet tall, and room for luggage. They gave us a Kia Sorento. With 7 passengers you can't even get one suitcase in the back. They refuse to give us a larger vehicle unless we upgrade to a large SUV. read more

Hertz - One suitcase with the third row seat up. - Car Rental Near Me - Kahului, Hawaii

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Me and my fiancée rented a car from Hertz for our week-long vacation, and although the pick-up process for our car was very smooth, I was extremely disappointed by the drop-off process. The lady that met us when we pulled up was very rude, hardly gave us time to get our things out of the car, and even closed a door on us while we were taking things out. They weren't busy either, so I'm not sure why she was so impatient. Things unfortunately weren't any better inside either. We had damaged part of the front bumper while pulling out of a parking space at one of the natural parks (watch for stumps!), however I had already spoken with my insurance, and just had a few questions about how the charges would be handled on their end. Although me and my fiancée were very calm about this, the lady behind the counter didn't even want to entertain the conversation, cut me off, avoided questions, and was condescending in general. To be completely honest, the only reason I'm not giving them a one star is because the drivers for the shuttles and the gentleman that helped us out when we picked up the car were extremely friendly. If they even read these reviews, I hope they get kudos, as they definitely understand customer service. TLDR: We found a cheap deal on a car rental through Hertz, and got the equivalent in customer service here. read more

This company shouldn't even get one star! They canceled a rental the day I was supposed to pick it and and then hung up on me when I tried to call them for a solution. What kind of business is this? Awful service read more

The experience I had at Hertz was ok. It took about 15 mins to see an agent. As soon as I got to thw counter, the agent greeted me. I gave my confirmation number and in about 10 mins, it was done. The only problem was that the car I rented which was an Intermediate SUV would not be ready for another 15 to 20 mins. I did not feel like waiting and the sales agent gave me a Dodge Caravan. I said ok because I did not want to wait. As soon it was finished, the agwnt tild me to go left and left to thw podium, and if no one was therw to help me get the child seat, to go inside the office. I am waiting and waiting for 10 mins. I overheard someone ealse needing a child seat, the the lady inside said it was around the corner. It would have been easier if there was a sign saying child seat. Everything else was smooth. read more

I prepaid for a week long car rental a month ago. It's already been paid for... Big surprise! They have no cars! There are 100 people standing outside, with confirmed reservations, waiting in a blob for a car. Took an hour to get my car. O and it's a shuttle ride away, the other rental places are on site. Well dang, this was an epic waste of money. Rent elsewhere. read more

Hertz - Just a small piece of the blob - Car Rental Near Me - Kahului, Hawaii

I'm not one to leave reviews but this place warrants it. Bottom line horrible customer service. I don't blame the counter staff to much, the office was severely understaffed. I blame all the problems with this location on the management. 2:30 I arrive in the afternoon and wait in line an hour. 30 years of traveling for work and pleasure and never had this kind of unnecessary wait. 2 clerks waiting on customers. And each person takes about 15 minutes to get processed!!! Why!!! At National I pick my car from the lot and I'm off. 10 hours on a plane and you put me in line for an hour??? No manager on site, not checking the wait times in the lines. Management was nonexistent. Then after getting processed I had a 30 minute wait to get my car. Why?? A lot full of cars was behind me just waiting to be cleaned and rented. Horrible log jam in their process. Where is management in this process?? Looking at the flow of their returning vehicles?? Hour and a half to get my car and leave the lot!! Never again with Hertz!!! Hertz upper management, you need to clean house in this Maui location. read more

When I arrived, the line was not too bad. There were probably 4 people ahead of me and I waited about 30 minutes before being helped. Yes, it is annoying to wait, but what can you do? The staff was helpful and friendly. Once you sign all your paperwork and pay, they tell you to walk to your car...sounds easy enough. But when you walk into a garage full or cars that look very sinilar and confused people ready to start their vacation, it becomes chaotic. It took me about 5 minutes to find my car, since I'm not a member, my name was not lit up. I would suggest that they have a hertz representative guiding the way to the car. I knocked off a couple stars due to the wait, I felt the wait could have been shorter. (Staff still going on break as the line is stacking up). Its kinda frustrating to see someone leave when you've been standing in line for 20 - 30 minutes. I knocked off another star for the "go find your own car" line. Other than that, they were just ok. I'd definitely take into account that it takes at least a full hour to get your rental car. As you know, when you're on vacation, and especially in Maui this could feel like forever. read more

The staff at this Hertz location all seemed to go above and beyond to be friendly and make a personal connection. From checking in to checking out it was a pleasant experience. We paid $26 a day for a Ford Escape which was upgraded for free to a Jeep Wrangler after I showed my AAA card. Great deal from Hotwire. read more

Hertz - Our Jeep - Car Rental Near Me - Kahului, Hawaii

The bad reviews here... well, I'm assuming there's a reason for them. So I'll count myself lucky as I relate my excellent experience to you. It starts by flying into KOA from HNL (we were island hopping on our vacation). The shuttle apparently runs pretty efficiently because we missed it and it (or another one) was in front of us in about two minutes. The shuttle driver (I can't remember his name... Walter? I'm not sure) was super friendly and actually gave us a brief geological description of the different parts of the island and a little history while he was driving us to the car lot. He talked to us about our plans and even told us how to get to our resort from the car lot. Pulling into the Hertz lot, he asked me if I was a Hertz Gold member (I am). Since I didn't need to go to the counter (part of the Gold benefit is that the car is waiting for you, just drive off after you show your ID to the security guy at the exit gate) we looked at the board and he drove us directly to my car's parking spot. Friendly, knowledgeable, and generally awesome shuttle driver was surprise #1. Surprise #2? I had paid for a week rental of an Economy level car. Basically, the cheapest available car. Waiting for us in the spot was a red Mustang convertible! Nice. The shuttle driver helped us unload our bags, we loaded up into the Mustang, and drove off. Total time at Hertz? Maybe five minutes. It was the perfect car rental experience, beginning to end. For the record, my other Hertz experiences on the other two islands, while certainly not as glowing, were also free of any stress. No upgraded car though. :-) read more

Hertz - Free upgrade from Economy to this! - Car Rental Near Me - Kahului, Hawaii

Literally the slowest, worst experience I've ever had renting a car. They make it an event here as if it were the most important part of your trip. Watched it take 30 minutes per person to get to the counter and out the door. Went with enterprise a month ago here and it took me 15 minutes in and out the door. I was in line for an hour before I even got to the counter here. And I was the 5th person in that line. Don't go here. read more

This is a shady business with horrible customer service. I went on a vacation to four of the Hawaiian islands this summer, Maui being the last island. I didn't have issues with any of the other hertz I went to. First, the line here is super long. It's takes them a long time to check out EACH customer. They are way understaffed for how busy they are. Secondly all the reservations were in my name since I planned the vacation, my boyfriend however was going to pay for the deposit and fees on his card but they wouldn't let him since his name wasn't on the reservation. I told her I didn't have this problem at any of the THREE other stores. They claim that they are the ones doing there jobs correctly. HA SURE! When I tried to pay with my debit card she wouldn't let me because I didn't have 2 forms of identification, which again the 3 other stores never told me I needed. LASTLY AND MOST IMPORTANTLY: THEY OVERCHARGED MY FOR 2 days. They knew when my reservation was for, it was pre booked for 5 days, they even asked me to see plane tickets for when I'm going back home ??? I called customer service when on the island to speak about the charges because I paid more for this island than I did when I stayed longer in Oahu and the fees are still the same. When I called they told me everything was correct. When I got back home I started to look at the receipt because the numbers just Were not making sense. That's when I noticed it said 7 days not five !!!! The receipt even has my check in And check out days - FIVE DAYS! So how was I charged for 7!!!! It's ridiculous that I called to inquire and ask if I was charged correctly and they said yes!!! If I hadn't double checked I would have been scammed. I urge you to run far away. There are much better rental car companies. I always use enterprise they have much better customer service ! They will SCAM YOU and RUIN your vacation!!! read more

dear yelp community, lets see what an ugly and dirty car was handed out to us by hertz maui yesterday. unprofessional staff on all levels. car not cleaned. sorry but not sorry attitude. i never received a car like that in europe and us before. will return my gold rewards card and quit membership. maui employees and management should be highly ashamed of the service delivered!!! senior management: its time to make your way to the islands asap. if you want bad service, unfriendly and bored agents, waiting time more than 1 hour rent with hertz hawaii... hnl and maui employees its time to get back to training or just leave! hallo yelp community, schaut euch die fotos des mir gestern auf maui übergebenen autos an. sie sprechen für sich. das ist mir mit hertz in europa noch nie passiert. selbst die kleinsten autos waren immer top - außen wie innen. von einem namhaften vermieter wie hertz erwarte ich einen vernünftigen service. erste unangenehme erfahrung in honolulu mit gequälter schalter dame, dann diese katastrophe auf maui. kann nur dringend von einer miete mit hertz auf hawaii abraten. es gibt genug auswahl. read more

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This is tough because we got a beautiful car, free upgrade and the facility was absolutely gorgeous. The issue I have is with the sales person that checked us out. I know that they try and get you to buy their own insurance for the car, but this guy absolutely swindled his way into a $700 price tag/bonus if I had not gone through my receipt before leaving the parking lot JUST for the insurance for 7 days. **This is more than 6 months on my current policy! He did so by VERY casually asking me 'full coverage right?', to which I responded with yes, thinking that he marked that I would be using my own insurance, but I was wrong. I was waiting for him to ask me... 'Are you using our insurance or do you have your own?' like he did with the previous 3 customers in front of myself. I understand that it is most likely a commission bonus if they sell the insurance, but it was a very rough start to my week in Maui after realizing that he took advantage of a 30 year old female thinking that I would never look at the receipt until it was too late. Sketchy business in my opinion. Just be aware. read more