Everything went so smoothly! Late night pickup and early…read moremorning drop off. Great communication and perfect documentation of condition. Very clean and well-kept vehicle.

Great service and they will pickup from the Nanaimo Airport or Ferry Terminal. Reasonable prices…read morewith after hour pickup and drop off.

Had a great experience here... Most importantly: the car did NOT reek of ciggie smoke or creepy…read moreperson body odor. the folks behind the counter were nice. I got a late-model Kia SUV and it was pretty zesty. Only bit of disappointment: the tank was not filled even though they reported it as such.

Big thanks due to Avis of C-Ville. Enterprise / Hotwire stranded my wife and I in a new town…read morewithout wheels, thanks to a surprise credit card policy that flew in the face of everything I've learned about personal finance. However, Avis was able to process our rental professionally and easily with our Visa DEBIT card, making me wonder why I ever even bothered with anyone else! Loretta at the airport Avis desk was super helpful and made us truly feel like valued customers. Traveling in Charlottesville, or anywhere for that matter? Don't pass up the opportunity to do business with these folks!

I feel lukewarm about enterprise and in general for work I may keep renting from here but there are…read morea few things to be aware of: The two times I've rented from here the car I selected online was not in stock. I picked a regular sedan and the first time I showed up and it was actively being shown right in front of me to someone else... lol. They put me in an SUV for a cheaper price (fine by me) however, the first SUV I got into reeked of cigarette smell. Really unfortunate that people do this in rental cars but more so that enterprise allowed that car to be in their rental stock when it was clearly not ready to go out. Fortunately there was another SUV available and I took that one, although at that point it was really my only option. The second time I came by they were completely out of stock except for a minivan. This was inconvenient for me as I was traveling for work to DC where parking is generally pretty tight. They weren't able to offer any flexibility although the reservation had been made in advance. It drove fine but just expect to show up and get put into a random vehicle. Upon inspecting the minivan, parts of it had clearly not been cleaned. The center console was full of trash and the cup holders in both cars I've rented have been super sticky and gross. Cleanliness is not a huge priority for them. Overall if I have to rent for a few days I am not super picky so I'll deal, but if you want to know what you're driving ahead of time and expect the car to be super clean, I would either lower your expectations or go elsewhere. They do a very average job. Cville is not a major city though so not sure how booming the car rental industry is here anyway... for a small town this meets expectations. The people who work here are super nice though! Not sure how people have had bad interactions with them. I'm sure if you yell and complain and expect them to sit there with a smile you'll be disappointed. Lead with respect and they'll match your energy. They've been easy to work with in my experience so far.

I would give these people no stars they don't deserve it we rented a car and paid in advance for it…read moreand was supposed to pick it up last Saturday at 10:00 and being yanked around until 4:00 pm was when we finally got the car and then we asked Cailey to see if we could get the vehicle til Sunday since we had to wait to begin with and she said sure I will adjust it at no extra charge well bullshit Caylie didn't do as she promised after calling and not getting anyone she still had it as returning it on Saturday and since she didn't answer her phone I emailed her and she said I'm on vacation u can message Brittany or Andrew and then I emailed Brittany and guess what that bitch is on vacation too so then I emailed Andrew and no fuckin response at all from his sorry ass so I guess he is on vacation too where he can't even get emails don't waste your time with these people they r a waste of time and don't promise what they tell u because they r on vacation now if u want to be highly fucked with some half assed dumb assholes then u reached the right fuckin place thank u Shelley

First car smelled of cigarette smoke so we asked for an exchange. The manager immediately offered…read moreto go prep another vehicle. In the end they upgraded us with a beautiful Mercedes with leather interior. Not complaining!

Arriving on the last flight of the night is always a challenge as far as choices go. Especially so…read moreat smaller airport stations that do not have an "Emerald Aisle." I had booked an intermediate and when I arrived at the counter, the gents offered me a choice: SUV or minivan. Do single travelers really choose minivans? So I opted for the SUV. It was a full size Ford Expedition with more than 32000 miles on the odometer. On the plus side, the car was clean and functional. It's just a hog to park and will probably be a rather expensive tank to fill up. It's a short walk from the rental desk to the lot. If it's raining, you are going to get wet.

I have always received the best service at this airport location. Picking up and returning the…read morevehicle were both quick and painless transactions. And the car was in perfect condition. Everyone I worked with was professional and knowledgeable. Thank you for the great experience!

Excellent service everyone is very attentive Thank They went…read moreout of their way to accommodate us I highly recommend enterprise Charlottesville

In general, I prefer enterprise over their competitors and rent from them when I travel for work,…read morewhich is pretty often (1-4x a month). When I'm renting a car in cville, I prefer this location over the pantops one. I've been consistently renting from this location for about 2 years. The staff are friendly, efficient, and timely. I rarely wait longer than 5 minutes to pickup a car. The cars have all been great - very clean and many of them are newer models. Drop off is also quick and easy, they are fast at processing drop offs and have after hours drops available too. On rare occasions I've needed to switch vehicles, they have been gracious and met my needs. One note is that they do not have on-site parking, so do not plan to leave your current vehicle at their business while you're renting. Plan ahead to be dropped off. If you're looking to rent in the cville area, I would highly recommend this enterprise location!

I don't usually write reviews, but I feel compelled to share this experience. The vehicle itself…read morewas fine; however, the pickup process was uncomfortable. I was pressured to purchase multiple insurance add-ons despite already having coverage through insurance and my credit card. I was rushed and not given enough time to review the options or contact my insurer, being told the agent needed to return quickly. Afterward, when I raised my concern, the response I received was simply that I had "agreed to the terms," without acknowledging the pressure or lack of time to make an informed decision. I later confirmed that collision coverage was already handled through insurance, making the added pressure unnecessary. More transparency and less pressure would greatly improve the experience.

I have been a Hertz customer and Gold member for a very long time. I have rented cars from Hertz…read moreall over the world and have witness all sorts of crazy things from customers and employees. I'll be honest, I read the most recent (past year) reviews on this hertz location and wasn't too surprised by all the negative reviews given my experience at this location about 3 years ago. I was hesitant but I continued with my reservation and hoped for the best. Let's be honest most people only write negative reviews and very few take the time to write a positive one.... I reserved a vehicle 2 weeks in advance and 24 hours before my pickup I received my expected Gold member "carfirmation" which told me everything I needed to know about my vehicle. I arrived to pickup my vehicle and was greeted warmly, ID checked and given my car packet in less than 5 minutes. It is that simple! There were 2 employees working the desk and these same employees were responsible for cleaning cars too! It is worth noting that this is the only Hertz in the area but in the past there was a location at the CHO Airport. This location had a complete stock of vehicles both on my pickup and my return so unless the previous reviewer was trying to rent a specific car or just a random car last minute on a UVA graduation weekend I don't see what the issue was. On my return things were simple too. I was second in line to a guy who was trying to pull a fast one on the employee by trying to pick up a car reserved by another individual who was not present, not on the drivers profile as an "authorized" driver/user, and trying to get by with a text of the car reservation. The employee politely explained he couldn't release the vehicle to him and even contacted his supervisor to see what could be done to accommodate this pickup. Honestly, this was above and beyond what the employee should have had to do...vehicles are only released to the individual who made the reservation or is authorized to pick up the reservation....stop trying to pull a fast one on employees then writing bad reviews when it doesn't go your way. Kenny was the employee who helped me and he did a great job! I will rent from this location again and write another review good or bad.

I had zero issues here. I booked online about 3 weeks prior and got exactly what I asked for. The…read morestaff was helpful and friendly despite being super busy and understaffed, the latter not being their fault. I arrived an hour earlier then my reservation time so I expected a wait but still got my car right on the hour. The nice young man cleaning the cars explained the land lord won't let them use water to clean the cars by hose so it takes him a bit of time to get them ready. All of you complaining here, maybe you should take a minute and realize the car rental industry was upended by the plandemic and not the staffs fault in any way. Have some patience, I work in customer service and while I was sitting there waiting for my car, I noticed most of the customers had The Veruca Salt attitude....

Quick, efficient and reasonable. We had a minor scuff-up with our Subaru. Taylor quoted $1400 bc…read morethey weren't sure about the sensors in the bumper until they got it off. Turned out to be way less - $600. Other shops would happily charge the $1400 whether the work needed to be done or not (looking at you Uni*ersi*y Ti*e and Au$o) Anyway, Taylors is now our auto body shop!

front desk and service people were Very kind & helpful! Fixed our Lexus mirror on the spot.read more

This auto shop is seriously so honest and truthful. They live up to their motto and name. I called…read morethem to get a quote about break pad replacements because another auto shop was quoting me $900. The first auto shop was telling me that my breaks were at 2/32 of an inch remaining and that I needed to promptly replace my front break pads, drums, and rear. The first auto shop told me that the gears were now metal on metal. For context, I left my car idle for 2 weeks and every time I would break there was a low murmur. My car only has 70K miles on it. The Straight Up mechanic said I probably do not need my rear break pads replaced. The Straight Up mechanic assured me over the phone that this can be explained by rust build-up and what I was hearing was perfectly normal, but he would need to inspect it to see what I would actually need to get done. When I brought in my car, the mechanic inspected my bread pads front and rear. He promptly told me I did not need any replacements and that the first auto shop was lying about what work my car needed done. Straight Up did not charge me anything at all, even for checking my break pads. I highly recommend this place to anyone because they are honest and will not take advantage of you. If I ever need my car serviced, I will for sure bring my car back here.

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

Yellow cab is pretty hit or miss in cville, and after using them for about a year this is the…read morefeedback/comments I have about their service. Tip 1 - if you're scheduling an ASAP ride, call the dispatch and ask them to give you an estimate of how long the wait time is at the moment. This is the MOST accurate info I get from them, the automated computer and the online estimate are just that - estimates. They're probably generated from some computer code and most of the time they're pretty close but the ONE day you need it to be right ofc will be the day it's WAY off. Call the operator instead. Tip 2 - talk to the drivers! I've ridden with 15+ drivers and pretty much all of them have been wonderful. I've had way friendlier drivers with yellow cab than Uber. Tip 3 - lower your expectations. At this point, their biggest competition is probably Uber who is just doing a better job. I've had late yellow cabs, wrong time estimates and honestly? Cabs that look like they're going to fall apart. But it will get you from point a to point b if that's all you're looking for. Overall, I'll be honest - if you have the option, I would recommend taking an Uber. Yellow cab could be a real contender if they had nicer vehicles and more accurate time reporting. Their drivers are super nicer but Uber is just more reliable.

highly do not recommend these bastards!! they will have you waiting for 50 years, when you have…read morescheduled ride!! this is my second and last time having to deal with a no a show! if your ride is short distance just get a uber because they will not come!!