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    Enterprise Rent-A-Car

    2.9 (37 reviews)
    Closed Closed
    Updated 2 weeks ago

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    9 years ago

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    6 years ago

    Never had my issue resolved. Just got bounced around from one person to another and placed on hold forever. Done.

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    6 years ago

    Wouldn't let me get a car without paperwork I didn't have, or pay using any other means. I feel it's likely I was profiled and stonewalled.

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    10 years ago

    I had a very smooth and pleasant experience with this place. The lady was very helpful and friendly to me. Thank you very much!

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Not so at the Pantops Enterprise.

    Mentioned in 2 reviews

    Read more highlights

    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    3.2(37 reviews)
    3.6 mi

    In general, I prefer enterprise over their competitors and rent from them when I travel for work,…read morewhich is pretty often (1-4x a month). When I'm renting a car in cville, I prefer this location over the pantops one. I've been consistently renting from this location for about 2 years. The staff are friendly, efficient, and timely. I rarely wait longer than 5 minutes to pickup a car. The cars have all been great - very clean and many of them are newer models. Drop off is also quick and easy, they are fast at processing drop offs and have after hours drops available too. On rare occasions I've needed to switch vehicles, they have been gracious and met my needs. One note is that they do not have on-site parking, so do not plan to leave your current vehicle at their business while you're renting. Plan ahead to be dropped off. If you're looking to rent in the cville area, I would highly recommend this enterprise location!

    I don't usually write reviews, but I feel compelled to share this experience. The vehicle itself…read morewas fine; however, the pickup process was uncomfortable. I was pressured to purchase multiple insurance add-ons despite already having coverage through insurance and my credit card. I was rushed and not given enough time to review the options or contact my insurer, being told the agent needed to return quickly. Afterward, when I raised my concern, the response I received was simply that I had "agreed to the terms," without acknowledging the pressure or lack of time to make an informed decision. I later confirmed that collision coverage was already handled through insurance, making the added pressure unnecessary. More transparency and less pressure would greatly improve the experience.

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    Enterprise Rent-A-Car
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    Hertz

    Hertz

    1.0(2 reviews)
    0.7 mi

    Had rented car in advance-arrived said it would not be ready until 12. This was after sat for two…read morehours. called at noon said it was having an oil change and would not be ready until four .I canceled vehicle and now I am stranded . Thanks to Hertz. Two employees were back and forth washing cars and then managing desk. What a zoo other customers were getting upset. I think Hertz owes me a free car!!!

    Let me start by saying I am a Gold Member with Hertz 49364540…read more Hope you enjoy my experience with Hertz. Did you know when reserving a car for pick up the same day,that it is not Guaranteed? Hmm, strange when we book a hotel room the same day with a credit card it is guarantee, so as you travel to your destinations you are reassured accommodation are waiting for you, or worst case scenario if the hotel is sold out or overbooked they are still responsible for your accommodation, hence why we give a credit card. Well with Hertz i made a reservation for Oct 16 through Hertz 800 number for 9 days, the closest Location with Vehicles required a Lyft ride of $60.00 one-way. Upon arrival no such card was ready for me as they were sold out, keep in mind I am Gold Member. The explanation given was because the reservation was booked the same day they could not guarantee it, the agent offer a solution for another vehicle with the understanding that during my reservation if an upgrade is available I can change. As he commences to process the reservation he stopped to indicate that the car he was offering can not be used as it was " NOT Cleared". What does that mean I asked? The Response management has to release it for him to give. OK? How long does that take I asked? Response ; not sure I am trying to reach manager. so apparently no other vehicle is available. So I sit awaiting for a resolution. For context I arrived at 2;45pm for a 3pm Pickup. At 4;15pm the Branch Manager Jake Mckee arrives. He approaches me and offeres an apology that goes like this; sorry for the inconvenience, we dont have a vehicle at this time, we are expecting additional vehicle ( still no guarantee) because I booked the same day. I explained to him I live in Florida I am here in Virginia for work, I reached his location by ways of Lyft and now have to return to my hotel 25miles away at an additional cost of $60.00 (so round trip of $120.00). He proceeds to give me hertz customer service to request a refund.

    Yellow Cab Of Charlottesville - Typical new hybrid Yellow Cab

    Yellow Cab Of Charlottesville

    2.0(134 reviews)
    1.8 mi

    Worse driving cab service. Apparently don't know how to drive into and out of a Roundabout? Stops…read moreinside roundabout and then lets someone who has not entered the roundabout proceed. All while backing all the traffic up behind us . Thanks a lot!!! Uber forever!!

    Yellow cab is pretty hit or miss in cville, and after using them for about a year this is the…read morefeedback/comments I have about their service. Tip 1 - if you're scheduling an ASAP ride, call the dispatch and ask them to give you an estimate of how long the wait time is at the moment. This is the MOST accurate info I get from them, the automated computer and the online estimate are just that - estimates. They're probably generated from some computer code and most of the time they're pretty close but the ONE day you need it to be right ofc will be the day it's WAY off. Call the operator instead. Tip 2 - talk to the drivers! I've ridden with 15+ drivers and pretty much all of them have been wonderful. I've had way friendlier drivers with yellow cab than Uber. Tip 3 - lower your expectations. At this point, their biggest competition is probably Uber who is just doing a better job. I've had late yellow cabs, wrong time estimates and honestly? Cabs that look like they're going to fall apart. But it will get you from point a to point b if that's all you're looking for. Overall, I'll be honest - if you have the option, I would recommend taking an Uber. Yellow cab could be a real contender if they had nicer vehicles and more accurate time reporting. Their drivers are super nicer but Uber is just more reliable.

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    Enterprise Rent-A-Car - carrental - Updated May 2026

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