One of the worst experiences I have ever had at a rental car agency. This privately owned Hertz kept us there ,children waiting,trying to sell us unneeded insurance that would practically quadruple the initial cost estimate. When the manager finally intervened we had been there over 2 hours! To add salt to the wound, they tried to sell us a timeshare before we could even get out the door. They then took multiple pictures of every car thereby even further delaying our exit. Never again! read more

The Cancun Airport Hertz is a massive ripoff operation. The car rental rate quoted to me online was $6/day. When I got there, they tacked on 4 different fees in addition to taxes (Airport Fee, Vehicle License Fee, Daily Service Charge, Transaction Fee). I waived insurance (which would have been $35 USD/day) and, as a result, they put a $19,000 pesos hold on my credit card. Then they asked me to sign a BLANK CREDIT CARD SLIP. At this point I asked to cancel my reservation, but they called the manager, Arturo Hernandez Ramirez, who assured me that this is standard operating procedure. They explained to me that they were going to charge me for a full tank of gas, but would refund me the difference upon my return of the car. I returned the car with 7/8 of a tank full and was subsequently charged for the entire tank. I couldn't put up a fight, frankly, because I had given up and didn't want to risk missing my flight. All told, what was supposed to be a $25 USD rental ended up being a $76 rental. I have been a Hertz Gold member for many years and this is the second consecutive poor international rental experience I have had. I will NEVER rent from Hertz internationally again. read more

Why is it such an ordeal to rent a car in Mexico? We had such a horrific previous experience at Thrifty car rentals at the Cancun airport where we met Cruella de Cancun, that I was determined to research and make a reservation that would be hassle free and a good value. I booked Hertz through AAA online, so I assumed everything would be legit- NOT SO! First of all, AAA paperwork showed as "walk to your car" from the terminal, which is not true. All car rentals are a shuttle ride from the terminal. We had to pay $50 to put my boyfriend on the lease contract since I used my credit card to reserve the car (huh?). Even though my quoted rate for the car rental was $147, it ended up costing close to $300 after "taxes" (which, of course, you cannot dispute since it is Mexico, and how would one know about car rental taxes?). The whole thing is a scam no matter where you rent a car- I do plan to take the issue up with AAA, and if I win the lottery, I plan to start a car rental company called "The Honest and Transparent Car Rental Place". read more

Had a normal experience with no problems. First recommendation is book directly through hertz website and not third party like Expedia. Second use American expresss. Gold or platinum preferably. Third a Spanish speaker helps a great deal. Arriving at midnight there was no line but process was a bit slow. In the end paid 65 for 2 days which includes additional driver. Declined all additional add-ons too. They don't charge you for prepaid gas as long as you bring it back full. Pay in pesos for better exchange rate. Overall I would rent again. read more

Yes, it's a scam. They'll take photos of your car before you rent and then when you return it, they will find little tiny scratches under the fender and charge lots of money. Then if you don't have a receipt for your gasoline fill-up within a few miles of the airport, they will charge you. And then they'll find lots of other little reasons to charge you as well. read more

We reserved a car two months in advance from Canada. Upon arrival we were told they had no car for us. Our reservation was cancelled two hours before. Hertz may have a good reputation elsewhere, but in Cancun they are a sham and a scam. No help at all. No apology. Just the words 'we have no car for you'. It felt like we were the victim of an arbitrary and arrogant tyrant who had no care for customer relations whatsoever. Hertz will not be my rental agency of choice anywhere and I willso inform all of my friends and family read more

Awful experience! I was over charged and my deposit was not returned. It is currently being disputed but proving to be a difficult process. Customer service is sorely lacking. read more

We reserved a car online from Firefly Car Rental, which is owned by Hertz. The rental reservation email specifically says additional insurance is optional. We (two women, one native Spanish speaker) told the guy we did not want the additional car insurance (we were covered with CDW through credit card) and he would not rent us a car without getting it. We were off the airport property and we tried to leave without a car because they were trying to charge us $350 USD for insurance. He then told us if we used a different credit card (sketchy) he would only charge is $200 for insurance. We felt forced into getting the insurance but felt we had no other option. We were a ways from the airport and there was no shuttle to take us back. I had a gut feeling that the guy was lying to us so I called the car rental company when we returned to the states and they confirmed that additional insurance beyond the CDW is optional. To top it off we received a lower class of car than we reserved. Yes we were scammed in Mexico. I partially feel it was because we were two women. Beware. read more

Somehow my previous review was removed, so I will repost a summarized version. I reserved a car through Expedia and when I arrived they tried to put me in a much smaller car than the car I reserved. I told them it wouldn't work as I reserved a larger car for a purpose. They proceeded to inform me that since they didn't have the car I reserved, it would cost $20 more than the price on the reservation. I agreed to pay the $20 just to get on with my vacation, which I thought any reputable rental car place would not charge you extra for not having the car you reserved, but it was only $20. My total reservation was supposed to cost $145, but when I returned to the United States, my credit card had been billed for $627. I have repeatedly tried to contact them and their response is that since I signed the agreement when I picked up the car, they are allowed to charge whatever they want. I would never do business with Hertz again, especially in Mexico where the business practice is to take full advantage of the customer. read more

Stay away they have a really nice looking business and get the car fast for you. The last day you go to turn your car in and see the real bill you going to freak out. We had 4 people total with us on our trip, I was the only one that was going to drive the whole time in mexico. The girl at the counter asked me if i would like to add any drivers to the car and me thinking about it really quick said yes of course. I added 3 more drivers. They never told me that each driver was going to be put on my bill. So you guessed it my bill went from what was suppose to be $619 to $923 on my credit card. I complained right then and the man at the window told me to contact the customer service number on my bill. Well guess what that number always says all circuits are busy. This is the number 01 8007095000 if someone can tell me how to get thru i would much appreciate it. STAY AWAY. read more

I always rented from Avis but decided to give hertz a try. First time renting and last. Shuttle from airport to the location took a while. Once I got to hertz I was in line for 45 min until I can even speak to an agent about picking up my car. Once I got to the hertz agent she was very friendly but my reservation price compared to the actual invoice was way off. Then I was asked to wait outside for my car to pull up. They said 5 min. Well they came to me 10-15 min later and said it was being washed. It took them another 20-30 min after to bring it. In avis you are in/out in 20 min. Hertz was a nightmare and will not use them again. read more

They don't honor the agreeements you have already made with respect to calling the international company beforehand. And they tack on 47% of taxes without you knowing it. The lines are awful, and the cars are terrible. Do not work with these guys. Go away from the airport and take buses, etc. read more

Don't rent here! I reserved a car via Hotwire and got a quote of $231, including taxes. Hotwire states that there may be a difference due to some additional taxes and insurance, but Hertz Cancun did not honor the price at all. My final bill was $606, this included a 4% surcharge for using my credit card, the problem is you can't pay cash. You don't have a choice but to pay with a credit card. Aside from the insurance which was $18.00 a day, for government mandatory liability insurance, (not sure who sets the price for this), they charged an $8.00 a day road side assistance fee. Save yourself a lot of problems and don't rent from Hertz Cancun and don't reserve a car via Hotwire, they don't help at all. read more

My husband and I booked a (Christmas through New Year) package with Orbitz which was for hotel/flight/ car rental. The car reservation was for Hertz Aeropuerto Cancun. While signing a contract for the car, the agent chuckled and asked me, " would you like the expensive car insurance?" I said " No I never get car rental insurance." He responded, " fine, just initial here to decline and then sign". He then directed us to a counter 10 feet away and said they would help us further. We ended up wasting 20 minutes trying to decline some woman trying to get us to sign up for 4 or 5 different excursions... And claiming if we listened to some presentation at a new hotel we could get $150.00 off our car rental. She said it wasn't a time share. Right? I am feeling like this whole Hertz operation is so slimmy... We finally just walked away and picked up our sad excuse of a car. After 7 days with a CRAPPY CAR with no power steering, we returned to the airport and stood in line listening to so many people complaining about many different things. The poor family directly in front of us were being accused of putting a scratch on the car and that they would just charge their card when they got an estimate. I was thinking... Oh no that sounds terrible for them. Then it was my turn to get scammed....When I stepped up to the counter, they proceeded to tell me that I would have to pay $250.00 US dollars for the rental insurance. Say what? They said its standard. The car they gave us wasn't even worth $250.00. I complained that I declined the insurance and they just said talk to your bank because they were charging me anyway. They refused to give me back my copy of the contract and presented me with a CC slip to sign.... I told them to shove it and walked out. Hertz Cancun is a scam and I will never book with Orbitz or rent from Hertz EVER AGAIN !!!! When I got back to the US...I checked my bank statement to find that they charged my acct. $285.00. I went to my bank and filled out the form to dispute the charges. I also told them I would close all of my accounts if I end up having to pay for this bogus charge ( Money Mkt savings, reg savings, IRAs , checking and business checking) because this is NOT FAIR. I would move my business just for the point of it. Coincidentally, the teller told me she had a similar complaint with Hertz Mexico.....Geeez... How do they stay in business? We plan on sharing our Hertz experience with our clients, colleagues, family and friends. Hertz Cancun should not be able to get away with ripping off sooooo many innocent people! read more

STAY AWAY!!!! My story is simlar to the others. You wait extremly long, they force you to pay a lot of money for insurances you don't want because its covered by your credit card, they laughing at you and blame you for everything, they don't have the car you booked available and say it's your fault (really??? how????) - all I can say, don't ruin your vacation, STAY AWAY!!!! read more

We rented our car at Hertz because our airline proposed discounts and the estimate was good ~165 USD for 2 weeks... and I ended up being charged 215 USD on my credit card ! Why ? I have no idea, still trying to figure it out but the contract proposed by Hertz is in USD and the one you are signing is in MXN, then there is other fees that are different between the estimate and the contract, finally there must be a scam on how they convert MXN to USD, and I was not aware of it. I wrote a bad review and they responded with offering me a free rent for a day... in Mexico ! seriously ? Like other said, it's not Hertz but a sub-contractor or something and this is what I hate the most. You, as a customer, trust a brand and have some expectations and if you are choosing Hertz over local dealers, it's (at least from my point of view) certainly because you expect the quality of service or anything else that you like with a brand, here Hertz. But not here, they lure you with the big Hertz sign but then it's like dealing with a local dealer... In the end, I was stressed like others, from pick up time to drop off and what a relief when I decided to avoid the airport and instead drop the car in the hotel zone !! that was smooth and very fast - literally 5 mins -. So be very careful when renting Hertz in Cancun, expect to pay more, even if you refuse the additional insurance and consider them as local business - this is not Hertz ! - Other than that, our vacation in Mexico (road trip in Yucatan and Quintana roo) was wonderful and people there are very friendly and smiling. read more

I have to also say that I think this location cleaned up their act. Service was warm and friendly. Not pushy at all. The agent suggested the insurance but we politely declined and that was that. No hassle. I took a star off because the place is pretty slow. They didn't have our car when we arrived and we had to wait about an hour. But keeping your cool in Mexico is always the best option though. After 45 minutes we politely said to the agent this is a little crazy of a wait and he understood. He upgraded us to the next available car and we were on our way. read more

Oh Lord, where do I start... Just for clarification, this review is for Firefly Car Rental, which is owned by Hertz. I made the Firefly Car Rental reservation via the Rentalcars.com website on June 4, 2016. The website forces you to pay the rental fees ($295) up front when the reservation is made. I thought this was a little strange, since most rental car companies don't charge your credit card until after you've returned the rental vehicle. My Wife and our family flew into Cancun on July 24, 2016, for a 5-day vacation at Secrets Akumal. At the Cancun airport, there were no signs for Firefly Car Rental. I went to the Hertz Car Rental counter and asked them if they knew anything about Firefly Car Rental. The gentleman at Hertz was very helpful, and walked us to a location outside the airport where there was a shuttle parked. He informed us that it would take us to Firefly Car Rental. After approximately a 5 minute ride, we arrive at the location of Firefly Car Rental. It was a small rundown building just off the airport. My initial impressions were not good. One inside the Firefly building, my Wife and I waited approximately 30 minutes before being helped. There were two different customers being helped by two rental agents, and things were moving at a snail's pace. Once we reached the agent, the real fun began. First, we got the high pressure sales pitch on the additional liability insurance. Even though the rental agreement clearly states that it's included in the rental price. Once the agent realized that we weren't going to purchase additional liability insurance, he stated that we needed to pay for collision insurance. At which point I informed him that my credit card company covers collision (even in Mexico), which I verified with them before making the reservation. In lieu of purchasing the collision insurance for $267.82, he said he'd have to place a $19,200.00 hold on our credit card! Huh? I responded by saying "are you kidding me?" He wasn't. Now I have rented cars all over the world, and I have never heard of a credit card hold this high. As a matter of fact, a couple years ago when we were traveling in Germany, the rental car company we rented from (Sixt) had an Aston Martin DB9 for rent. That a $190,000 car and the credit card hold on it was only $8,000 euros (approximately $9,000 USD). And in Mexico, the hold on a Dodge Journey is twice that? I don't think so... After about a half an hour of dickering with the rental agent, it became clear that we were not going be able to leave with our (prepaid) rental car without paying more money. he lowered the collision coverage cost to $160.00 (about a $100 off his starting price). Apparently, he had the authority to "adjust" the level of collision coverage on the vehicle. I think we were at about 75% coverage. We paid the additional unavoidable charges, so that we could actually start our vacation. Now keep in mind that this process, along with the initial wait, took about an hour. They brought the Dodge Journey to the front of the rental building for me to inspect. Was the car new? Nope. It looked like it was a couple years old, with the typical dings, scrapes, and dents that you'd expect from a rental car in Mexico. Overall it was acceptable. We loaded up our family (5 people) and headed to our hotel. Three days into our five day stay at Secrets Akumal, my family and I decided to drive off the resort property for the day. This is when we realized that the Dodge Journey we had been issued, was only equipped with 5 seats! To my astonishment, there was no third row seat folded into the floor. Now I specifically booked a Dodge Journey because I needed a vehicle with a 7 passenger capacity. When I picked up the Journey, there were only two rows of seats visible. The rental agent didn't mention the third row seating, and I assumed it had been folded into the floor of the vehicle. Because there were only 5 people in the vehicle at the time of pickup, the additional seats were not needed. Now we needed the 7 seats! This caused the additional two people in our party to have to travel in a second rental vehicle, not cool. On July 29, 2016, we returned the 5-seat Dodge Journey back to Firefly Car Rental. Because we were staying 1 1/2 hours (driving) away from the Firefly location, we didn't bring the seating issue to the agent's attention until we returned the car. The rental agent appeared surprised that the vehicle did not have a third row seat, and went outside to inspect it for himself. Upon his return, he said nothing. Not a word! Since the vehicle we rented was only 5 passenger, I asked him to discount the rental fee (a 5 passenger rental would have been approximately $100 cheaper). He stated that he was unable to do that, and said that I'd have to request the discount after I returned to the United States. Of course, what was I thinking? Firefly Car Rental? Ha ha ha hah... Never again! read more

This Hertz is a total scam. Multiple hidden charges and every last person returning a car while I was there was being charged for bogus charges. I have never ever seen a scene like this. Hertz should be embarrassed. I shredded my Gold Card after this fiasco. read more

I was a bit scared to rent a car after all the bad reviews but we went for it. we rented a car for 4 days without any insurance with my American Airlines citi card which has travel insurance covered for a total of $166. that included the fuel option , GPS , and also we had 3 drivers and a larger car. it helped that I had my reservation printed and I also had gold service. there is a small gold service desk. also helps if you speak Spanish. I took pictures of the car before leaving the rental place in front of the hertz employees. also, they took pictures and emailed them to me. the car already had a bunch of scratches. It was definitely worth having the car. so much fun driving around . the scooter rentals wanted to keep our passports, so very happy we had the car. would never ever give a passport to anyone while traveling! Will rent with them again next time. Sorry some people had bad experiences but the more you travel the more you are aware and able to defend yourself Against tourist scams. read more

Had worst experience ever with Hertz renting a car in Cancun, Mexico. Can you say Fraud? Scare tactics? Coercion? Lying? We had legitimate insurance coverage from our Mastercard. Had everything documented. Hertz used scare tactics to force us to take their insurance for over $600 in fees & taxes on a rental that was suppose to be $211. Have reached out to Hertz over & over again with no resolution. Hertz should be ashamed of themselves for treating customers so poorly & taking advantage of people while on vacation, especially in a foreign country. They are no better than United Airlines. read more

I do not recommend this Hertz at all because (like everybody else's review) I was charged double the amount I thought I would be charged. Here was my experience: A 23 year old employee who speaks English working on 3/2/2016 in the afternoon (forgot her name) was extremely kind to us (of course we realized later she was faking us into paying more money). My boyfriend and I rented a car through Expedia (advertised as $1 per day). By the time we arrived at Hertz, she explained that 90% insurance would cost us $35 dollars per day. We knew something like this would happen but we were willing to pay that amount. Next we asked to borrow a GPS. She said it's usually $15 a day but she will cut it down to $12 a day AND upgrade our car. SHE NEVER MENTIONED THE UPGRADED CAR WAS PAYED OUT OF OUR POCKET - scammed us into paying close to $12 dollars a day for the car (originally booked for $1/day). The other hidden charges are the same as the ones mentioned in other comments (credit card fee, airport fee, etc.). The female employee made me initial the piece of paper (charging me for the total amounts) but explained it as if I was signing papers giving them permission to charge a deposit. They will RUSH you into signing papers before you realize what you are actually being charged for. We did not figure any of this out until returning the car which was on 3/8/2016 afternoon by a tall man with a golden bracelet. He also made me rush into signing the papers and did not tell me the total amount until after he received my signature. I expected to be charged around $350 USD but he punched into a calculator that I would be charged over $500 dollars. Once I tried to argue with the gentleman helping me, he simply pointed at my signature and said I had already agreed to pay this much in the beginning of renting the car. I tried to argue that I had no knowledge of these hidden fees and extra charges and was rushed into signing the papers. The argument lasted 2 minutes because he simply circled a number on the paper and told me to call them if I had any complaints. Obviously, I wasn't living in Mexico and did not speak any Spanish and he gave me a local number to shoo me away. I contacted hertz by email after what happened explaining the situations. It's been two weeks now and they still have not gotten back to me. I will be contacting the credit card company as I ended up being charged a total of $606 dollars (the total amount on the contract is less and this does not include the foreign transaction fee). Hertz cancun is irresponsible and a total scam. read more

I am a Gold customer for 20+ years and will never, ever rent from Hertz Mexico (my location was Playa Del Carmen) and will stop using them in the US until they contact me. They did a bait and switch on pricing listed in my confirmed reservation. So, I went to a second retail outlet - same thing. I called customer service and they basically said too bad. When I asked for a supervisor, they said we don't have any. They flat out lied to me. They are cheats, thieves and liers. They will cheat you if given a chance! read more

After reading negative hertz reviews, we booked with easyway, but easyway stood us up at the airport. Their agent/van never showed up at the airport, even after reconfirming the reservation. So we took up the offer from the Hertz agent at the airport. Quite contrary to the negative reviews, it was a good experience. We upgraded to zero deductible full insurance for peace of mind, and still it was cheaper than booking the van/bus transportation options Xel-Ha, Xcaret, Xplor parks etc individually., with the flexibility to start & return when we choose. Road conditions were fine too. read more

Sorry I forgot his name: The manager who was on shift on Cancun International Airport on July 11th 2016 at around 2am. Literally saved our lives and upgrate our car for free after a horrible experience at America Car Rental location. People like him makes companies successful and after out initial experience with this individual that night, we now become returning customers. I know only rent from Hertz in Cancun. If you judge Hertz by the low star rating wait until you experience dealing with other rent a car companies in Cancun. It can be very scary. Therefore when traveling to Cancun always use well proven and established company like Hertz. That is only my opinion. Good luck read more

Rented a vehicle from Hertz Cancun MX. They were very unprofessional. Started off with wrong insurance quote. So we had to pay more for full coverage. After a few days with the vehicle, the remote key alarm kept going off and locking on us. We called Hertz, MX, and they told us to remove the battery and they would note that upon our return, which they did. However, the manager refused to go by Hertz' story and accused us of damaging the remote. In Spanish, the cashier kept telling the manager that the call was recorded and it was true what we were telling them. He refused to listen to him. The manager did not realize I spoke Spanish. He refused to look us in the eye when I begin to question him in Spanish about their ethics. We had to catch a flight and he knew that. We told him to try a new battery and they said they did not have one. They told us a mechanic had to look at the remote and he wouldn't arrive for another 2 or more hours. I told him to use the insurance money. He said that wasn't covered even though we had full coverage. Unfortunately, they charged us over $265 for this incident. They provided false evidence to our bank when disputing this claim: False signature, a new contract with the additional charges. We are now going back and forth for those charges. They also claim that "the Merchant Car Rental Company belongs to T&E Merchants (Travel & Entertainment) and that this is invalid for their company." Whatever that means. HERTZ CANCUN, MEXICO is a rip off. Be careful when dealing with them. By the way, they gave us a car that had a dent and I took pictures prior to rental. When we returned the car for inspection they started giving me a hard time about that. I told them they had photos they took, they said, "yes, but we still have to check as it may be a problem". I said I had photos. They said,"show me so it won't be a problem and it can go quicker. It's better if you have photos". Thank God I did. Very disappointed. read more

Never thought I would be plugging Hertz but by far my best experience when comparing 3 car rental companies in Cancun. Alamo was expensive with old cars. America is a nightmare-stay away at all costs. read more

I reserved a hertz car in Morelia. I was 8 hours late to pick it up due to an airline disruption. We called and they said it was ok. When we got there, the car had not been washed and had no gas. Long wait. A day later, the car would not start. It was replaced without a problem. Later in the trip, I was robbed. My purse was stolen with the car keys inside as well as the parking garage ticket where the car was parked. All of my money, identity, credit cards were stolen. Many hours at police station. Called HERTZ Mexico City. They say they have to get duplicate keys from Cancun. After many calls to them, they finally said there are no duplicate keys and I have to hire a locksmith and get new keys made. This was a great big deal. They say it's not their problem and that there is only one guy in Leon and he can't help. If they had said in the beginning there are no duplicate keys anywhere, perhaps we would have avoided having to buy new airline tickets because of all these delays. There is no coordination between staff and nobody does what they say they will do. In fact, they straight out lie. By the way, Leon is a large hertz operation with lots of people working there. It is quite difficult to believe Hertz, with thousands of cars for rent in Mexico, Hertz does not have duplicate keys anywhere and does not work with a locksmith. By the time your infuriated, they get on their high horse and then refuse to speak further with you unless you are nice. The local people will tell you that it is common knowledge that they have absolutely no intention of doing anything they say they will do. Americans are hopelessly gullible. Hertz in the US has nothing to do with these hertz Franchise scams in Mexico. You may be okay once or twice but eventually, you will get screwed royally. Personally, I think this is true for all of the car rental places there. All you can do is try to find one that is less likely to really screw you over. Avis has been ok a few times for me. Good luck. I'm done with all of them and will take buses and taxis from now on. read more

Car rental agent warned us: if gap is not completely full, we will be charged a full tank of xxx thousand pesos. Are we declining his offer of purchasing the full tank for a mere hundred dollars? Good luck at the *only* gas station nearby! That gave us sufficient anxiety to last a whole trip. Upon car return, we drove to the nearest gas station within the airport complex, and waited for 25 min to get to the pump with 1 hr to go before flight. The gas station attendant leisurely filled the gas tank, took our credit card and ID away for a minute then returned to day it was declined. We have him another card. It went through. We sighed with relief and rushed to the gate. Landed in the U.S. and turned on the cell phone. 6 credit card charge alerts await us, 1 from a gas station, 5 from CHEDRAUI CANCUN FRISA CAN, for a grand total of USD 1,438.65! Can this really be allowed to happen at a tourism destination like Cancun? You're destroying your own future, guys. For peanuts really, in the grand scheme of things. read more

We had a great vacation in spite of getting ripped off by Hertz at the Cancun airport. I arranged my rental through AAA in California, insurance and all. Called Hertz from home verified that I was covered and that I would not have any issues. I am a Hertz Gold Plus member, I travel a bit for work and used to rent exclusively from Hertz. We arrived at the Cancun airport at about 4 PM we got to the Hertz offices at about 5:00 PM I asked for the Gold desk, we were informed that the Gold desk was closed so they made us wait for a total of 21/2 hours to get our vehicle, first the price on the contract was not honored, then they wanted to charge to credit my frequent flyer account, but what took the cake was; I was told that all the insurance I had arranged was not good and I had to buy a minimum from them if I wanted a rental. With an 8 and 7 year old and tired from flying all day, I agreed to pay close to $300 for the week when my original contract was for $80 due to my Hertz Gold Plus status discount offer sent to me by Hertz. I thought I could simply contact Hertz when I got back home and they would take care of it. I contacted Hertz they did nothing other than tell me that I had signed the agreement and that they did not own Hertz in Mexico, they are an affiliate and literally washed their hands. So I will no longer rent from Hertz for business and I am lobbying our companies travel department to eliminate Hertz from being a provider. ADVICE STAY AWAY FROM HERTZ!! read more

We actually rented the car at La Isla Mall, km 13.5. Same litany of issues as has been noted in many reviews. 1) quote is in dollars, but car is priced in pesos, 7% markup the day we rented, (18.4/USD vs current market rate of 17.2). The guy at the counter had the audacity to tell me they give you more pesos than other places. That would be great except I have to pay my credit card bill in dollars and it will take more of them to pay for the rental. 2)Big sign indicating no cash accepted, detail on bill, 4% charge for credit card. 3) Liability insurance mandatory, but of course not a part of U.S. online quote. 4) successfully declined the exorbitantly priced collision damage waiver, but I would only do that if using a credit card that offered international collision insurance, because most U.S. auto policies will not cover a rent car in Mexico, 5) car delivered with less than a full tank and must be returned with the same or more gas, which is a heckuva a lot harder to do accurately than if you start and end with a full tank. Chances are you will deliver it with more than you started or pay through the nose for the shortfall. "6) Forced" to sign a credit card slip with my card impression and signature, but no amount filled in. In retrospect that was extremely foolish on my part, since had there been a dispute they could have filled in any amount and had my signature on the paper to prove it up. 7) They asked me to write on the receipt and sign that I had not left anything on the car. I politely declined. Advice: If you have a card that offers insurance, refuse the collision waiver. Don't sign a blank slip. If you can obtain a written sign off from them that there was no damage, do so. Don't accept a car with less than a full tank of gas. We got a brand new car, but otherwise I would make sure they not every nick and scratch on the car and make sure the trunk tools are all there. I realize that the Hertz locations are independent franchises from the U.S. company, but it is stain on the Corporation and brand that they don't reflect the true price on their U.S. quotes and that they allow these type of shenanigans. I can't speak to what other car rental companies are like in Cancun, but Hertz sucks. read more

When I need to rent a car usually i pick Hertz because I have always had good experiences. Unfortunately maybe it was just this branch or maybe the fact that its in Mexico, but I had a rather poor experience. Rental was fine until drop off, in which I had forgotten my ipod in the car (my fault completely). Yet when I ran back to retrieve it, it was already gone and the front desk denied it ever being there. This is where my experience went south due to very poor interactions with customer service who were out right rude. True its my fault for leaving my ipod in the car, but no need to be treated poorly because of it. Also the system to claim lost items for the hertz in mexico is poorly set up. Lesson learned, don't leave things in your rental in Mexico because it'll be stolen. The fact that this branch is in Mexico isn't an excuse for theft and poor customer service. If you go here be weary. read more

the worst experience by renting a car.. i rent it on the homepage.. than i download the app for the E(!!!!)voucher. first i got tons of spam-mails.. than i looked for the place where to get the car.. it s on a map in the app.. good service.. but than i was there.. nobody knows the hertz station there.. kind service from that hotel, they called the station.. he told me a totally other place i have to go there.. than after arriving i have to wait for more than half an hour.. and first he told me.. that i ve no insurance.. i have to book one.. for more than 250 dollar for three days.. just for the insurance.. let us call that behaviour CHEATING.. than he want a PRINTED voucher.. i show him the E (!!!) voucher.. he won't except that one.. carlos was one of the most unkind and not very clever persons i met in whole mexico.. after all and a lot more stuff.. i quit the reservation.. hope there is nobody who wanna rent a car by this company.. i definetely will NEVER EVER RENT A CAR FROM HERTZ.. read more

Well my family and I went on our family vacation, like any other person we looked for a rental car and to how to get a good deal, and we did, we got a medium size car for about $7.00 dollar's a day, from a company that is called FIREFLY, which is tied to hertz in the USA. My problem was this we paid for the car and called hertz to make sure we were taken care and did not want to have problems, we were assure so when we go to pick up the car, the first car had a bad tire, so they brought a second which apparently needed a code to turn the radio on but no one new it. So our car was not up to standards on what we were promised and no one to fix it, but it got worse the insurance that we had purchased on line when making the reservation was not honored in Mexico, we either had to leave a deposit of $16,000 thousand dollars or purchase their insurance if not we couldn't get the car and no refund. We ended up paying close to $500 dollars for a weeks worth of insurance. We looked for other cars at the moment and there wasn't any to rent, so we paid. Please be careful when traveling and renting cars, you might just end up paying way to much on insurance. Shame on you Hertz. read more

Be prepared to be ripped off!! The rate you negotiated on the Hertz website where it says this is "what you pay at the counter" is a LIE. There is a 19% airport fee, 6% license fee, 16% I.V.A. tax and a 4.5% transaction fee and a service tax of 16.46 pesos per day!!! That is a huge increase in what you thought you were going to pay. But that is just rip off number 1. The second rip off is the exchange rate. Hertz exchange rate is 21.95 pesos per dollar. The real exchange rate is 19 pesos per dollar. ON the surface it might seem you are getting a deal. However the catch is that you have to pay in pesos not dollars. This ends up being a 15% "we are just going to screw you" tax. We ended up paying $360 for a car for 7 days. This is not a horrible price, however just be honest up front. Also if you do not put the comprehensive for the car on your credit card the price goes up over $200 dollars for a week. After all the above taxes that will increase your rate quite a bit. Also be aware they rent out part of the Hertz station to Hotel trying to sell you a timeshare!! So the nice guy talking to you about where to go will eventually get around to trying to sell you a timeshare! read more