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Hershey’s Chocolate World

4.3 (261 reviews)
Closed • 10:00 am - 12:00 AM (Next day)
Updated over 3 months ago

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Stephanie G.

It's a fun store with lots of flavors of your favorite candies you may not have seen before plus plushies, shirts, and lots of other merchandise. They even give out little Hershey bar samples at the door. I ended up getting a coupon where I got a free regular sized bar with purchase, so I tried out the Salted Caramel bar. If you're in Times Square, this shop is fun, has a lot of stuff to look at, and you can find a lot of unique food items here you won't find many other places. It's worth a couple of minutes to pop out of the noisy hot streets to check it out.

Everything you need to make S'mores
Yudelka S.

Stopped in here for a quick gift for the kids, located perfectly between Langan's and The Barrymore Theatre. Very cute store, friendly staff. Thankfully we'd just finished dinner and didn't have much time to get to August Wilson's Joe Turner's Come and Gone, so we didn't buy everything in the store!!! Noticed some cute buckets ppl were filling to the brim with chocolate and candies from bins on the walls. Everyone inside looked very happy to see surrounded by all the goodies, they also do have non- foods items available, so there's definitely a little something for everyone. Employee 900738 who assisted us at checkout was very welcoming, friendly and funny. We'll defintely stop in next time we're in the area.

Candice L.

Call it a tourist trap if you want, but anytime I'm within the city limits, Hershey's Chocolate World will get a visit out of me. Its always hustling and bustling but it is a well maintained store with plenty of photo opps throughout. My mom and I love to get Smores here - pro tip: order then open faced for easy sharing. I also stock up on novelties while I'm there like Reeses hot chocolate and limited edition treats. The last time I went, I stuffed my own Reeses cup. The young lady running the register for this experience needs a bit of training on customer interaction, but outside of this its something I highly recommend. The top of the cup is scored for easy slicing though I'll admit one slice was wayyyyy too much for me for one sitting.

Marie S.

This was my first time visiting Hershey's Chocolate World on 42nd Street, and it was such a sweet experience! The hot chocolate was delicious and i'm picky when it comes to hot chocolate. I also tried some of the snacks, and they were really good too. What really stood out to me was the unique merchandise, they had so many fun and creative Hershey-themed items that would make great gifts or souvenirs. My favorite part, though, was the mix and match chocolate section, being able to pick different kinds of chocolates and make your own combo.

Visit Hershey Park in PA to see where the kisses are made!
Stephanie K.

Cookies, and candies, and ice cream, OH MY! You may not be able to observe the magical making, but there are treats of all shapes and sizes here bringing back comfort from the good old days. I had a special edition Strawberries & Crème (all with little crunchies like the OG cookies & crème, but pink & fruitier). Destiny was a joy to reminisce about fun times at Hershey Park & adventures to come!

April A.

If you love chocolate, this is your place! Lots of sweets & treats to choose from. Well lit, hopping ambiance. Great customer service as well as a very clean store. Be sure to stop here while visiting New York City!

Elizabeth A.

Came here with my family during a trip to the city. Stopped in without intention of necessarily buying anything, but my brother and I left with a ton of chocolate & were excited to try. I was pleasantly surprised at some of the prices for certain of the items. They had items beyond Hershey's or chocolate. My husband's favorite candy is sour candy so I bought a couple of bags for around $3 a piece. They also had more expensive items like the world's biggest Hershey's bar and extra-large twizzlers. My absolute favorite find were the PB&J Reese's cups. They had grape and strawberry jelly - so I had to get both. These Reese's are the extra large cups - so it is a lot of you aren't counting carbs or watching your sugar, but let men tell you - SO WORTH IT. I am a Reese's girl and love a classic one - but these PB&J Reese are now my absolute fave! Thank you to Hershey's Chocolate World for the delicious treats!

Stephanie O.

Cute touristy little shop in Time Square. It was so cool being able to customize your own wrapping on a chocolate bar, and I especially loved the lunar new year design! So many fun souvenir pick ups and the coolest little treat shops in the store, I didn't realize how big this shop actually was just from seeing it from the outside, but it's a fun shop to stop in to find some pretty sweet goodies

Nicole P.

Hershey's Chocolate World is a great place to visit in NYC. Best place to find unique flavors for your favorite chocolate bars! The churro Kit Kat and salted Caramel Hersheys were my favorite! The customer service was great and you can even create your own chocolate bar!

Whitney D.

Love Chocolate and Hersheys is one of my fav stores as I don't come here often as I try and avoid times sq area as much as I can. But, coming in here you can smell the aroma of chocolate and all its products that Hershey makes. There are different sections on the wall that go with the different products. The staff here are nice and helpful. This is a must come to place if you are a chocoholic!

Tiffany H.

I haven't been to this store location in over 20 years. Since then has definitely been remodeled they have a s'more station and a Reesie's cup area. The staff were very welcoming and friendly. The manager was not warm or fun at all, but rude. They also lost a star due to the nastiness of the s'mores. It may look good but the taste was off. I went with the cookies and crème s'mores and it turned my stomach. Yuck! The worst part was the graham cracker cookie. It was so thick. It would've been better for her just to be a graham cracker and then the partner with Nabosco. They have jolly rancher slushies and tons of merchandise. Hope you enjoy this place.

Menu September 2025
Damon W.

Fun store to walk through in Times Square. Lots of cool merchandise and a place to order shakes and ice cream in the back of the store.

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I had the smores cookie. OMG! sooo good!!!! didnt get anything else.. but that cookie hit!

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Hershey’s Chocolate World Reviews in Other Languages

Ask the Community - Hershey’s Chocolate World

Do they carry the peppermint hershey's kisses year round?

No because they didn't have hugs. They had caramel and Kisses though.

Can i carry a small backpack into the museum?

Absolutely! It's more of a store than an actual museum so carrying a small backpack won't be a big deal!

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IT'SUGAR - Honesty at its finest!

IT'SUGAR

3.6(39 reviews)
0.8 mi•Upper West Side
•$$

(I visited late evening, Thursday, August 28, 2025). This was a very brief visit, after dinner out,…read moreand based on the very nice service this evening, I want to return very soon, so that I can really enjoy looking around the store. There is a lot to see, and I did not have the time due to my own schedule. The man who helped us was so very nice and kind. I believe he said he is usually at their Brooklyn shop, but he was helping out in this west side of Manhattan shop. He explained about the MAKE-A-WISH FOUNDATION colorful, rainbow, STAR-SHAPED LOLLIPOPS near the cashier pay area. Please SEE MY PHOTOS. IT'S SUGAR has raised more than $1 MILLION DOLLARS for the Make-A-Wish Foundation, thanks to the people who bought the special lollipops; AND their goal is to raise $2 Million dollars for The Make-a-Wish Foundation. So, if you are near the store, please stop in. Buy a MAKE-A-WISH lollipop. Look around. Enjoy the candy sights you see, and make a purchase. They have Totsie Roll Pops, too!! And so much more, I have to visit again...soon! :) FOR VISITORS TO NYC--you will be near this store if you are in the Columbus Circle area, and the Lincoln Center area. And, it's a nice walk from the theatre district and the Fifth Avenue area, too. NYC is a great WALKING CITY, so, if you are heading out for the day, wear comfortable walking/running shoes, so that you can walk over and visit this shop. And, Thank You to the man from Brooklyn working at the store. Your great customer service made the visit a pleasure!

Just left there where I was accused of stealing drug paraphernalia. Some dumb novelty mug pipe…read morecombo thing. I don't smoke or use cannabis so it's literally of no use to me. It's a heat wave and my daughter is at her college orientation. While we wait for her we've been finding creative ways to stay cool. Before heading into the shops at Columbus we headed into its sugar because we're with my 10m old and he likes looking at the lights and bright colors. I picked up a mug called "wake and bake" and asked my husband does it work and how. I then put it down. When exiting an employee in a purple shirt was kind of blocking the door. I thought that was odd but people are weird. She even almost bumped into someone trying to walk in. She then accuses me of stealing the mug. I was confused and said I put it down and continued on my way, but I'm annoyed that a company that I frequented often with my older kids would accuse me of stealing. If you were watching so closely you should have done a better job and watched me place it back down. How outrageously inappropriate it was to try and smile and play with my 10 month old while you were moments away from accusing his mother. As much as my older kids like It's Sugar I'm going to be thinking twice before purchasing anything there ever again. Maybe it's for the best and I should be supporting local businesses. I'm honestly stuck on the fact that they thought a mother pushing her infant child was attempting to steal something so wildly inappropriate.

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IT'SUGAR
IT'SUGAR
IT'SUGAR

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Venchi - Assortment of chocolates

Venchi

3.8(66 reviews)
1.1 mi•Upper West Side

The chocolate gelato is really rich and one of the best around! It's a generous portion and if…read moreyou're a fan of dark chocolate you don't want to miss it. There are a lot of chocolates to browse and a cafe menu as well. Not much seating though.

Ah, Venchi. The name alone sounds like it should be whispered over a string quartet while sipping…read moresomething expensive on a balcony in Rome. But instead, there I was--standing in front of their glorious gelato counter, eyes wide, heart full, and indecisive as ever. Let's start with the moment: my first bite of their olive oil gelato. I don't say this lightly--it was transcendental. Like, "is this what Botticelli tasted when painting Venus?" kind of moment. That velvety olive oil richness hits you up front with confidence and elegance, like a well-dressed Italian man offering you espresso and secrets. Sure, the intensity mellows out as you keep eating, but it never disappears--it just evolves. A plot twist in every spoonful. Now, let's talk about the cone. This wasn't your average sad, soggy cone. Oh no. This one had chocolate bits woven into it like a love letter to cacao itself. It was the best "cone upgrade" I've ever had. Crunchy, chocolatey, luxurious--it deserves its own certificate of excellence, frankly. And the staff? Patient, kind, and blessed with the empathy required to deal with someone (me) who treats flavor selection like high-stakes diplomacy. I felt seen. And then--oh, the pièce de résistance--a little chocolate coin placed lovingly atop my scoop like a crown. It made me feel like gelato royalty. A duchess of dessert, if you will. They also have this gorgeous outdoor patio space, which I longed to sit in like a wistful character in an indie romance. Alas, I couldn't stay, but next time? I'll claim that spot with the same passion I bring to gelato tasting. In conclusion: Venchi is elegance dipped in chocolate, sprinkled with patience, and served with a golden coin. I'll be back--possibly wearing a cape.

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Venchi - Assortment of chocolates

Assortment of chocolates

Venchi - Counter

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Venchi

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Hershey’s Chocolate World - chocolate - Updated October 2026

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