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    Hernando Pain Management

    1.0 (1 review)

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    7 years ago

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    Jimmy Edmond, MD

    Jimmy Edmond, MD

    2.3(12 reviews)
    5.5 mi

    One of the most unorganized doctors office I've ever been to. Office manager was very…read moreunprofessional and I waited over an hour for my appointment because they were so shortstaffed. Not to mention, EVERY time I come in there it's a new set of girls working. I've never in my life been spoken to with such disrespect at any doctor's office. Run if this is your primary care physician.

    Yesterday I called the office to report that I was in pretty bad shape, experiencing severe lower…read moreabdominal pain, and requested to be seen as soon as possible given the circumstances. Since my last visit, my insurance information had changed, although I still had Blue Cross Blue Shield -- just with a new member number. I explained this to the staff member. She said she had patients and did not have time to take the updated information, and that I would need to call back. I told her my wallet was already in my pocket and I could provide the details quickly, but she seemed frustrated that I stayed on the phone. She ultimately told me she would attempt to verify the insurance and call me back to let me know whether I could be seen. I waited for quite some time and never received a call. At no point was I advised to go to urgent care or the hospital despite explaining how severe my pain was. Eventually the pain became unbearable, so I went to urgent care. As soon as I walked in, they told me I should go directly to the hospital based on my condition. I did so and was diagnosed with appendicitis, which required immediate surgery. The hospital staff were outstanding -- caring, attentive, and efficient. They tested, diagnosed, and removed my appendix within 24 hours. Upon discharge, the doctor prescribed three days of pain medication and explained that I should pre-emptively reach out to my primary who could prescribe longer than that so I didn't have delays. Afterward, I contacted my primary care office to address the fact that their lack of follow-up delayed my decision to seek emergency care. I explained that if I had not gone to urgent care on my own, my appendix could have ruptured. The staff member I spoke with said they were unable to verify my insurance and that I needed to contact the insurer myself. I responded that if they already knew verification was unsuccessful, they should have called me back as promised -- especially given the severity of my symptoms. The hospital had no difficulty verifying my insurance. I disagreed with her calmly and did not raise my voice, although I was understandably frustrated. She did not appreciate my concerns and hung up on me. I called back, remained calm, and spoke with the doctor directly. He stated that I had yelled at his staff, which I denied. I explained that while my frustration may have been audible, I did not yell or behave disrespectfully. He said he overheard part of the conversation. The discussion shifted toward liability, with emphasis placed on my insurance change rather than acknowledging the missed follow-up. Ultimately, instead of addressing the communication breakdown, the doctor stated that due to how I felt about the situation, I would be better off seeking care elsewhere, suggesting the doctor-patient relationship had been damaged. From my perspective, I was advocating for appropriate care during a serious medical issue and expressing concern over a clear lapse in communication. I believe the office failed to follow through on a promised callback during a potentially dangerous medical situation. Rather than acknowledging that lapse, the focus was placed on defending staff actions. I was not seeking conflict -- only accountability and continuity of care during a difficult time. This experience left me feeling dismissed and unsupported when timely communication mattered most. Mr Edmond, you out your personal relationship with your staff and your ego before your patient. You should be ashamed of the failure. There is no liability here. I have no intention of taking legal action. I was simply trying to notify you of a failure that could have potentially put my well being at risk.

    Hernando Pain Management - painmanagement - Updated May 2026

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