Absolutely the worst customer service I have ever dealt with. Called to set up a follow up appointment for my 90 year old Grandmother. They said they couldn't find her appointment and that is when it got worst. I tried to explain that we were given a release paper from urgent care with their number and office information. Again, a lady would not listen and started to get ruder. She then passed the phone to a man that got on and started to yell. I remained calm and tried to explain the situation. He then asked do you want to just set up a new patient appointment, I said fine. Minutes later he gets back in to raising his voice that she is not in the system. I don't know how many times it takes a professional to stay calm and listen to what someone is saying. Finally, I told him listen, I could get louder and talk faster, but I'm trying to resolve this situation. He had the nerve to just hang up on me, even though they were the ones being rude. They should not be in the business if you cannot comprehend or have the patience to talk to someone. Once again, this is for my 90 year old Grandma in pain. It's unbelievable and I will make sure to post everywhere how unprofessional this place is. Unbelievable truly. read more