This clinic is just okay, Doc. does not have a good bedside manner. He is quick and short. You always feel hurried. I called in for Prescription Refills and to inform them of my new Insurance Coverage. I pressed the button for Prescription questions or refills, left my message and waited. I never received a call back. I called again and left the same message for refills needed. Again a couple days passed and no call. I called the Pharmacy. They had not heard from the Doctors office. I called the Doctors office very upset. I pressed the same number for pharmacy refills. No answer, I hung up called back and talked to the front desk. I told them what happened, they made excuses and put me back to the prescription person. She said she never got the message. I explained in detail what I had done, she told me Oh that's not me. That is the general voicemail and the voice of the prior girl that worked here! By this time I was boiling. She put me through to the office manager as the Doc whom I asked for was not there. No answer to this call either. I left a message, hung up and called back again. They put me through to the office manager. I explained again my reason for calling and why I was so upset. She was also very short, rude and harsh. She finally said she was calling the pharmacy with a 10day refill until I had an appointment with the Doctor and hung up on me.
The day my previous appointment was scheduled I forgot as we only have 1 car and I had to take my husband to work at the same time as my appointment. I called to get my refills and rescheduled, made the online visual appointment and that was very bad. Doc was curt, unconcerned and never went through procedures with me(nor did the front desk) to be made before appointment. I did not know that I had to get my bloodwork done a few days before my appointment. So I did not have that done. Doc mentioned that my BP was high and that we was going to put me on BP meds. When I got to the pharmacy, there were no prescriptions for BP so I just picked up my other meds. I am now looking for another Doctor. This office needs to change their Phone messages updating with one that takes messages for refills and make sure someone answers and calls you back or calls it in to the pharmacy! read more