1. Herman's Service Station

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Cedarburg, WI

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Herman's Service Station

3.9 (12 reviews)

Services - Herman's Service Station

Routine automotive maintenance

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Car-Isma

Car-Isma

(20 reviews)

Easy to schedule service work, easy to work with the reps and techs here. Great prices and service…read more What more can you ask for?

I was referred to this shop by a client who described them as honest and wonderful, but my…read moreexperience was the complete opposite. I have never felt so dismissed or disrespected by a business. I called ahead asking specifically for an oil change and was quoted around $55 by Ken. He asked what maintenance code my car showed, and I told him B-1, but I was very clear on the phone that I only wanted an oil change and understood that a full B-1 service would cost more. I also explained that I was already aware I needed new tires (TPMS light was on) and that my rotors may need replacing. When I dropped my car off, I again explained what I already knew my vehicle needed. While I was at work, they called to tell me about additional services--information I had already provided at drop-off. Dan who may have been one of the techs asked if I wanted my CVT fluid topped off. I declined, explaining I could handle that myself since it would be an extra charge. I also requested they plug a nail in my front left tire since the car was already there, even though I could have had it done for free at Honda. When I picked up my car, I was shocked to see that I had been charged for a full B-1 service, which I never approved or authorized. I genuinely believed I was paying for an oil change and a tire plug. When I calmly tried to ask for clarification and find a solution, Ken became extremely rude and aggressive, saying things like, "Do you think I'm spamming you?" and "Take your keys, take this, and never come back." I was not disrespectful--I was simply trying to understand why I was charged for a service I did not consent to. I paid for the services, but the way I was treated was completely unacceptable. I will never return and would not recommend this place to anyone who expects clear communication, honesty, or basic respect.

Herman's Service Station - autorepair - Updated October 2026

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