The service and attitude of the SAs here is absolutely obnoxious. Had worked with an SA for 3 years, and she is no longer there. Spoke to the manager, Rob, who assigned a new SA. The SA says I need to build a relationship with her - start from scratch, despite the history with the store. Talk about client service - or is it the other way at this store ie in service of the SA. read more

I had an amazing and very easy experience with Anthony. He was patient with me, and made me feel very comfortable in the store. I got exactly what I asked for. Also, everyone I dealt with before were also insanely polite and assured me I would be taken care of as soon as they could. Will be back again. read more

Not sure why there are so many negative reviews. I have shopped at Hermes in Europe, King of Prussia and at Short Hills and found the Short Hills store to provide the best service. I waited a few minutes before approached by a very knowledgeable and personable salesperson. I had asked him to bring out several different colors of the sandals I was interested in purchasing and even several pairs of the same color in the same size to see which fit the best and he was quite accommodating. I was there shortly after the store opened on a weekday. My suggestion would be not to go on weekends and/or make an appointment if you are interested in purchasing a bag. read more

Amazingly unhelpful. I already knew what i wanted and that I'd buy one or two items during my visit but I also knew I might have to encounter the repulsive attitude mentioned in most reviews. Well, They didn't disappoint on that front. I walked in, said hello - thought being friendly would help; Didn't help. 3 stone-faced attendants, not busy with anyone, saw me enter the store. I must have said I need help three times yet no one approached me. One salesperson still refusing to walk towards me, instead asked me to show her what I'm looking for. So, I, the customer, had to walk over to the sales person...the toploftiness is dumbfounding. I tolerated the ludicrous reception as I know what I wanted. While places like this can afford to be rude to people, it's puzzling why they have to be this way. I'm sure there's certain clientele they selectively kowtow to but that's just pathetic and awful. Sadly, this Hermes store is seemingly devoid of common courtesy and kindness. read more

It was my first time shopping at Hermès and I was nervous. I had heard a lot about the game. Thankfully, the sales associate was very helpful and treated me like royalty. While I was there, it felt like no request sound dumb and I didn't feel rushed. I bought a belt which all of them are reversible. Mine has a silver buckle. Overall wonderful experience. read more

Hermès - Women's Clothing Near Me - Short Hills, New Jersey

There are a lot of mixed reviews about this store. I took an immigrant relative here- visiting from Asia. Shes not a looker and annoying- but nobody gave her any problems when she bought an overpriced scarf for clout. The manager was a stiff, i kept asking him questions about company procedure to acquire products that are not showcased, plus i was really trying to annoy him. But he kept his cool. read more

I have never, ever experienced such atrocious service anywhere as I have, repeatedly, at this location. I seem to keep forgetting this, or hoping the associates have finally undergone some basic training (which it seems after years, they still haven't). I return a few times a year to purchase a special gift for my husband. Each and every time, I leave feeling so mad that I am supporting such a nasty staff. I'm barely greeted or acknowledged when I enter the boutique. If I need to wait for find someone to help me, I'm aimlessly standing around wondering how long that will take. God forbid you have a service/repair or a return. You WILL be treated like a piece of garbage. What this staff has failed to learn is that ANY interaction, ANY transaction, can earn you a customer for life. With them, with their partner, with their family and friends. I've learned my lesson. If I choose to shop Hermes again (after 15+ years of doing so) it will be online. Shut this location down. It's ruining your reputation. Not even worth the 1 star I had to give. read more

Customer service is awful We came in to purchase a special bracelet. The sales people sat with other people chatting after purchases were made. They ignored us and another customer. It was supposed to be a very special experience for my daughter and she was made to feel terrible. We waited over a half hour. read more

Hermes treats their costumers like crap. The staff at this store are rude and entitled. Funny part is they probably can't even afford to buy things here. However people like myself who can are treated terribly. I am never buying a single thing from Hermes. Boycott Hermes! read more

My daughter loves their bracelets and we've made numerous purchases in the store. The sales people are always eager to assist but I feel as if there is an underlying arrogance in their tone and demeanor. We didn't find this in similar high-end stores like Louis, Tory Burch, and Tumi. When I'm spending~$1400 on bracelets they should have a little less attitude in my opinion. They are the salespeople, not the customer. read more

Hermès - Women's Clothing Near Me - Short Hills, New Jersey

All the negative reviews are 100% accurate--same experience. Don't waste your time--just order from the website, free shipping and free returns. read more

Service is awful. After you wait in line 40 minutes you just stand in store for another 40 minutes for someone to take care of you. a joke!! I've been to other Hermes stores that are managed 200% better read more

It was the worst customer service I have ever dealt with. My wife bought me a bracelet as a birthday gift and I wore it only 2 days and there are scratches all over the bracelet. I took that to store to explain what happened and the store manager Robert gave me a nasty attitude, he didn't even listen to me, only thing he was saying is if the bracelet touches somewhere it would get scratch, so how are we going to use the bracelet, shouldn't we wear them to protect from scratches. I was trying to explain but he didn't even listen to me. He's attitude was unacceptable at least in Hermes. When I came here to write a review I saw that everybody was dealing with the same problem that is customer service. read more

I'm a pretty good judge of luxury retail, having worked for Tiffany & Company for many years, and traveled the globe training staff and opening new stores among other things. I have to say that Hermes must have their training down pat, as I've shopped this location for years and have received terrific customer service. The sales professionals have broad and deep product knowledge, the selling experience is polished, and the fact that they have wonderful goods helps as well. I'm a big fan of the orange box, and this store has delivered for me over and over. read more

I'm not sure where the negative comments are coming from. A lot of their inventory is scarce but you can't blame the employees who work there. Anyways, I always have a pleasant experience. Every time I enter the store, I am greeted by several individuals who want to help. I have a certain sales associate who assists in my every purchase. Making an appointment, before going in, helps too. Few selections in store but if you see something online they can order it for you and even check inventory we can't see. Every piece is unique, after all, the brand is inspired by equestrian heritage. read more

True story: I walked into this Hermes to purchase an item which you can only request once every six months. They stated they could not find me in the system - which based on my purchase history could not have been true. They then pulled out a piece of register paper, wrote down my name and number and said they would call me when it comes in. When I stated that I'm not new to this and I know the ordering process they stated to me that if I would like to experience the proper service I will need to bring in all of my receipts from ALL of my Hermes purchases dating back to 2008 as they can not locate me in the system. I was shocked but said no problem, I will see you tomorrow (I do not throw things away). The next day, when I walked with all my receipts the wonderfully obnoxious store manager that sent me away to fetch them the day prior turned a pale white and said to me that I would need to follow up with the stores at Riverside and Madison to see as to why my previous purchase information was not in the system. (Note: no apology was given!) Wonderful job ladies- just a word to the wise nothing sold in your store is a necessity, you may get further with your customers by thinking outside of your orange box. read more

Stop in here whenever I'm in the area to see what's new. Used to work with a sales associate who is no longer there (Piper) who helped me purchase a lovely bag. Since she left, I've connected with an SA who is very nice but we keep missing one another. In any case, yesterdays drop by was embarrassing for Hermes. When asked to see an item, a sales associate opened a drawer and removed a pair of well used white cotton gloves. She informed me that I must don them in order to touch anything. When I asked if she had a fresh pair, I was told "no". So I made her touch the bag and highlight its features while she wore her personal silk gloves. She must be a new hire because in this post pandemic world who asks someone to put one used protective wear??!!! Her ignorance and rudeness was appalling. And laughable TBH. I shop at Hermes boutiques worldwide and am happy to go elsewhere where I am treated with respect and dignity. Shouldn't we all treat one another that way? read more

Omg the arrogance. The rudeness. The attitude. Hey lady, don't worry. I found my dream bag at King of Prussia with no problem, and lovely conversation. You are a wanna be SA with no personality thinking you have some kind of power because you sell expensive leather. Don't flatter yourself. read more

Worst customer service. They close the store whenever they want. Sometimes even an hour before stated on their phone and site. Security guard is rude. I'm surprised this store has any stars at all read more

Hermès - Women's Clothing Near Me - Short Hills, New Jersey

They don't answer the phone and do not return phone calls when you leave a message. C'est un disgrace!

I read a few reviews critical of the salespeople at this location. I wholeheartedly disagree. I walked in a few months back looking for a gift for my 18 year old niece. The caveat was that I didn't want to spend a lot of money. As anyone reading this knows, not spending a lot of money and Hermes do not exactly jive. Their definition and my definition of not a lot of money is at odds with one another. It was with this knowledge that I wasted my time walking in. Explained to the saleswoman what I wanted (anything Hermes) and what I wanted to spend. You would have thought that I asked her for an alligator Birkin because her demeanor and attitude were unwavering. With a smile, she walked me over to a display case and showed me a silk printed hair tie at a whopping...drum roll please...$150!! What? $150, really? Really. I walked out that day with an impeccably wrapped, beautiful gift that my niece absolutely loved and actually spent less on it than I had in mind. Kudos. read more

I love Hermes and wear their scarves often. I have picked them up all over the world and they hold up so well. The service at stores is usually terrific. I did not have the same issues here many reviewers seem to. But I often am wearing one of their scarves so that may help. Even dressed casual for the mall, I have one on my purse. As a result, I have not had service issues here. But the selection is not as strong as some of the other stores. More like some of the duty free stores in various airports. A little limited. But ok, its always nice to brose. Scarves and scarf items are what I wear. Can't speak to the purses or shoes etc. read more

The product I wanted to order online was not available, but it was in store. I read the reviews prior to going, and was absolutely dreading the experience. I expected the sales associate to be rude and I was nervous I'd be uncomfortable. I believe the gentleman who helped me is named Anthony. He is tall with dirty blonde/light brown hair. He did a phenomenal job, and this was the first time I've ever bought anything from Hermès. He was patient, very helpful, knowledgeable, et cetera. I never felt he was pushy, and he did a great job helping me find the exact product I'd wanted. If I had ordered online it would have been a disaster. In addition to the associate being great, I felt comfortable with their COVID policies. Don't let the negative reviews turn you away. read more

My husband and I went into the new location and met a women named Angelica! What a wonderful person! Our new Go to there if we need anything! She is kind, patient and very understanding to the needs of her client! Very impressed with her knowledge and expertise! Thanks again Angelica! read more

Worst Hermès store. I refuse to shop here due to a terrible customer service. Hermès need to hire some new SA for this location.

I've been a loyal customer of Hermès, Ruby and the tall young man are very nice and smart about helping with selection for clothing, shoes or home goods. The other ladies are either mean or with lazy eyes, especially that African American lady who doesn't care about customer and talk rudely. Don't know why they still keep her and that blond older lady....they are useless and will ruin your mood for the day DO NOT GO FOR THEM read more

Worst customer service. Went online to get a scarf for my husband. In the end decided to go to the store. I bought one there. BIG mistake. Store does not offer a refund - the online store does. My husband wanted a different scarf and wanted to get a refund. Store does not offer that. Had I bought the same exact scarf online I would have been able to... makes no sense. As we went for the refund (which we could not get) we asked to then see other samples. We were told to go online... We asked if we could then use the store credit online... but no! Now he has a 600 dollar scarf he's never going to use. Don't use the physical store. Go online if you want Hermès. read more

Hands down the WORST Hermes store I have ever shopped in. While the store is beautiful with a robust selection, I refuse to shop here due to the inferior and rude customer service. During my most recent visit, which will be my last, not a single sales person approached me, despite the fact that I was clearly interested in seeing some of the merchandise. After close to 20 minutes, an older saleswoman who seemed kind approached me to see if I needed help. At that point I had already decided to not purchase at this location, and replied "no thank you." As she turned away, I could see a younger salesgirl with long blonde hair mouth to her, "don't waste your time" and make some ridiculous expression that resembled a child indicating to another child that they had cooties. So here we go- Something this moronic salesgirl should note: there are mirrors ALL OVER Hermes! Customers can SEE YOU! At this point I turned and walked over to let the other members of my party know that I was leaving. As I walked passed the idiot salesgirl, without even trying to hide what she was doing, she actually looked at the jewelry pieces I had on. Suddenly, she had mentally determined that I could afford Hermes :::Pfff::: and quickly approached asking if I needed help with anything. I told her "no...but you clearly do" and walked out. i simply went home and ordered my piece online tht night. Sorry moron- no commission for you :*( I'd like to say that the failure here is that of this idiot. However, it isn't. The failure belongs to the management for poor hiring and instilling of core company values. All other Hermes locations get it "right" so what is the problem at this location? Leading a team means ensuring that you hire right, train right and groom and grow right. If you can't do that, you are ineffective and should not be in the role you are in. read more

My wife and I love the brand and own many items from Hermes bought in many stores from NYC to Paris and Milan and have always received great service. We walked into the Short Hills store on a weekday and were the only customers. I walked to the back to look at ties and wallets and my wife was in the front of the store looking at handbags. The two salespeople never acknowledged our presence and as a result, we walked out without buying. This review is to state that the sales people need to improve their customer service skills in a Short Hills as the customer experience is not anything like other Hermes stores. We just went to the King of Prussia Hermes and were thrilled with the service received and as a result we will continue buy our Hermes there and avoid the poor service at Short Hills. read more

Stunning ties and lots of other items but I go for the ties. Why go to NYC when the selection here is just as good. Service is amazing. Makes you want to come back and buy more ties. read more

The sales people here are extremely rude no respect they want you to beg them to spend your money they were very disrespectful and unfriendly I guess because I was dressed down they didn't know I had plenty of money to spend I wanted to buy all 10 of my bridesmaids bracelets I will never make an attempt to shop here again. read more

Absolutely 5 stars! Respecting customers, professional services, this is exactly what luxury brand does! I can always get an excellent experience during each shopping.I love my sales! Thx for them all! read more

The customer service here is atrocious. Everyone ignores you and is incredibly rude. I've experienced this on several occasions, and in several different Hermes locations. I went in to purchase a men's enamel bracelet and was just told "They come in one size, sorry". No suggestion for another style or help with finding other products. Will not return to this location! read more

Being from Orange County NY, Short Hills is a great alternative to having to go into the city for shopping. Anthony is a great salesman, offered a lot of assistance and direction when I had questions. I highly recommend seeking him out if you're shopping this location. read more

Had a wonderful experience making my purchase. Jen assisted me with a belt on Feb 25 & provided exceptional customer service. Will definitely come back to this location because of her! read more

Hermès - Women's Clothing Near Me - Short Hills, New Jersey

I went to this store yesterday at 5:55 pm without realizing what time they closed. As soon as I walked in, a young gentleman (who worked on Aug 22) who is tall with an army buzz cut hair, took a look at his watch, let out a big sigh and started to shake his head. Appalled, I looked at him and asked "are you guys closing soon"? He then replied, uhm yeah but once you're in you're fine. Well with that tone and gesture, I was not going to stay in the store one second longer and walked out. I already knew what kind of customer service I would receive so I did not need to stay for that. Hermes, it's Hermes...people who work there should have the same class. What a shame. read more

I've spoken to a few Sales people in this store. Nothing and no one is like Sarah. I did not get her last name. I wanted to buy a pair of boots for almost 1,600 dollars. She brought me my size and the shoe seemed big. I asked her if she has a smaller size in which she stated that only their Hawaii stores have such small sizes as my shoe size is out of the norm. I was also with a few of my children and albeit they were not being the best behaved. I explained to her that I would go to lunch and think about these boots in which she responded with " I think you should go have a drink." When I asked if she can order my size she said I would have to call each store and find out. Customer service is terrible and the aura in this store is purely disgusting. read more

If you need a good sakes, Anthony is the one. He is great. I shopped with him since 2014. Always nice and smiling.

Worst place to shop!! The sales associate and Manager were laughing behind my back when I asked for the smaller bracelet. I felt like I was back in high school. I will never step back in that Hermès store again!! I have had wonderful experiences in Louis Vuitton, Gucci and Cartier! read more

I love the brand, but the service at this store is not up to par. I shop here because it's near home and tax is less than NYC, but the selection is definitely not as great as the NYC store. read more