Five stars for fabulous customer service! I recently celebrated a milestone anniversary at work and decided to treat myself to a special gift. Before deciding on Saint Laurent I perused several other stores in the Short Hills Mall. The quality and customer service at YSL was definitely unparalleled. Shout out to Brendan who was so friendly and helpful and really took the time to help me pick out the perfect bag. A designer bag is a big purchase and I didn't find this level of customer service at any other luxury store in the Short Hills mall. At this price point I definitely think that this level of customer service is expected and appreciated! This would absolutely have me coming back as a return customer. Most importantly I am very happy with the quality of my bag! read more

One of my absolute fav places to shop if you don't believe me ask Leo. He is an awesome sales associate and always gets me what I want. Everyone is always professional and ready to help you find the perfect whatever you need. read more

I recently got a wallet on chain from Saint Laurent and not only do I love my new bag, but the service was awesome! The sales associate, David, greeted me once I entered and showed me all the options. I was in between 2 colors and he really helped me through the whole decision. He also offered water/soda (as did a lot of other luxury stores in this mall). After purchasing my bag, he followed up on my purchase with a thoughtful text and welcomed me to come back and to message him if I had any questions. read more

I want to start this review by making a note that this isn't my first time shopping at Saint Laurent. My prior experience was in a YSL store on 57th&5th in NYC where I felt a lot of hostility and the SA wasn't very friendly. I loved my purchase from there but the experience was blegh. To continue about this location, I came in a few months ago just to browse since I was looking for a new carry-all bag for my internship starting the end of this summer. Brendon was very friendly and showed me different bags available, knowing I was just exploring different options. I got into talking about wanting a new crossbody bag as well and he showed me a beautiful blush wallet on chain. I wasn't ready to buy anything that day but he gave me his contact information and personal cell phone number just in case. A month passes and I couldn't stop thinking about this bag every single day so I sent him a text message asking if the bag was in stock so I could come over the weekend to pick it up. Unfortunately it was out of stock, but he personally ordered a new one to the store for me and let me know when it came in so I could pick it up. I was able to come pick it up a few days later and I've just been in love with the bag since. The whole experience from beginning to end was pleasant and Brendon is just so friendly. I'll definitely be going back to him for all my future purchases! read more

Great customer service, great advice on what bag I should purchase as far as if it was for day or night . Showed me what bag was right for me like texture . He really made my experience wonderful .go see Leo he was a great help read more

Saint Laurent - Men's Clothing Near Me - Short Hills, New Jersey

I was very disappointed by the the utter lack of service at this location. If I could, I would give this store zero stars. I was at the mall shopping for a new work tote and specifically went to Saint Laurent as I had an interest in a specific one. When I entered the store, there were several employees available as I browsed around and showed interest in a specific bag and I waited and waited for one to come over. Instead, they continued to stare at my partner and I making it clear that they had no interest in saying a single word to either of us or providing any service. It was unfortunate as the other carriers of the brand in the mall (ie. Neiman Marcus) had the style I was looking for but not the size so I was counting on the store to deliver. Given the lack of service I decided that I had no interest spending my money there (though their New York stores are significantly better) and ended up purchasing a tote that evening from a different brand with a better shopping experience. read more

Humbly grateful that my daughter's dad wants to buy his girl a luxury bag, we went into Saint Laurent today. She explored many options and we visited all designers in this mall. This review is really to thank Dave. We appreciate the time you took to show Chris the options in the size she was comfortable with. She also was grateful for your input on color and functionality. Her father will most probably make the purchase in NYC, but I want Saint Laurent to know, Dave really made the sale. I asked him for his card, which he provided. On back he wrote the style, size and color. What I liked about him best was that he said "Whether I'm here or someone else, it's written down." read more

Horrible customer service!! Don't waste your time just shop online. Also don't give them your email or phone number they are so annoying.

I just need to comment on the remarkable service I received at Saint Laurent. My good friend and I were on a shopping spree and I went into YSL just to browse. We were greeted by David who had amazing energy. I found 2/3 bags that I LOVED and compared all of them. David have his honest opinion and I appreciated it so much as he showed me multiple ways to wear each bag. He brought my friend and I champagne as well and I ended up purchasing the most beautiful bag I've ever owned. David even followed up with me via text after and wished me a happy new year. What a SWEET and genuine man. Little things really go a long way for me and I am so appreciative of his kindness. I will refer everyone to this store and to him. Thanks again, David! read more

Saint Laurent - Men's Clothing Near Me - Short Hills, New Jersey

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I recently made my first purchase from Saint Laurent at their Short Hills store. I bought a pair of black leather Chelsea Boots that were not available in that location but Peter, one of the sales associates, kindly shipped a pair to the store in my size. After trying the boots on I was pleased with how they fit and how they were snug on my feet. I ended up buying them and it was one of the best purchases I've ever made. Also, this store had excellent customer service and the sales associates are friendly. I'll definitely be back to this store. read more

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Recently I purchased a handbag at YSL. I was assisted by David M. David was knowledgeable about the product he was selling, and moreover patient with all the questions I had as well. In this day and age of on line shopping, it was a rare opportunity to experience real customer service at it best. It certainly has made me a return YSL return customer. Thank you, David. Claudia R. 1/30/2018 read more

Stay away and shop online if you can. Horrible customer service and inexplainable return policy which they hide from you. Associates are out for themselves and dont care if you are actually satisfied or dissatisfied sith your purchase. People who work here are the reason why retail stores will die out soon. Extremely shady business this store runs. Do not shop here read more

Saint Laurent is by far my favorite store. Their ready to wear collection is great and they have tons of cool men's t shirts. I usually get a few shirts or shoes when I go here. Antoine is my SA, and he is great. He is friendly and can pick out items that fit your personality. I've never had a bad experience at this store and will continue to shop here. read more

I went in dressed down with my 3 year old in tow. I have a very youthful appearance for my age but I was greeted and helped right away by a friendly SA Peter. All I purchased was a monogram card case and I was offered water as I waited to be rung up. There was another female SA that was friendly with my daughter as I waited which was nice. They wrapped up my card case in a nice dustbag and box. It was a breath of fresh air to receive good customer service as I just had left Neiman's and was disappointed in their lack of customer service. This store also had great inventory carrying items not shown on the Saint Laurent website. I will be back. read more

I came to this location last month to pick up a leather jacket for my fiancee that she wanted for her birthday. As usual, I waited to the day before the birthday to get the gift, so ordering from the website ysl.com (which she usually does) was out of the question. If I would have known then what I know now, I would have just ordered from the site and given her the gift late than go to that poorly managed store. I live about 5 minutes from the mall, so going there on the way home from work seemed like the logical choice. I parked by Neiman's, went up the escalator, and the store is practically right there. I walked in; and a tumbleweed could have blown by, but not a single worker was in sight. I paced back and forth waiting to be helped for about 15 minutes, I even did the "hello?" a few times along with a couple of coughs. 30 mins passed, and FINALLY, a young guy comes out from the back staring at the lit-up iPhone in his hand. Really??? I gave him the size and style of the jacket and he disappeared again. Another 15 minutes passed, and a woman came out with (believe it or not) her face glued to an iPhone. I felt like I was at the Apple store! She introduced herself as the manager in a low voice that I took to understand that her name was something like "Denise". The manager was amazingly even less helpful than the previous salesperson who disappeared. She had such a poor attitude, as if I was bothering her. She told me that they did not have the size but she could order it. Frustrated at this point, I kindly told her that I'd rather not and left in a bit of shock, extremely disappointed at the poor salesmanship and attitude I received from the representatives at Saint Laurent in Short Hills. When I spend 5k plus on a jacket, I expect a more professional environment and great customer service. My fiancé and I shop all the time at Short Hills Mall, and this was by far one of the worst shopping experiences. So, I wound up going to the store off Madison Ave. the day of her birthday, and, needless to say, what a world of difference: expedient, attentive service, everyone extremely nice and helpful. If you must go to a store, go to the one in the city. My advice: don't waste your time going to the the Short Hills store. The sales representatives (when they were around) were zero help and looked more like "Hot Topic" sales associates than Saint Laurent representatives. Just order from the official site ysl.com or net-a-porter.com. read more

Really great costumer service at this ysl location. They were extremely helpful in processing a return for me and even went out of their way to order a new item for me. Peter made sure I was happy with my new item and examined it ahead of time for me. Really appreciated their commitment to costumer service. read more

Recently went to Saint Laurent and purchased boots as a birthday present from my boyfriend. We could not have been happier with our experience! Mark was exceptional. He was so knowledgeable on the products and extremely friendly without being overbearing. Such a great experience and will definitely be back for any Saint Laurent future purchases. Thanks again! read more