If it wasn't for Joseph, our personal SA at this location, the experience wouldn't be as fabulous as it is. Walking in, it's well decorated and well set out. All of the "normal" items on wall displays, shelves, and countertops. These are the items they keep in stock for the most part. This is on the first floor that everyone has access to. Joseph came to us as we were looking around and asking about getting established for the more hard to get items. This is when the experience got really cool, as he took us upstairs. It felt like it was a special place that many others may not know about or get to see. Lot's of nice high end items and bags. Tho the bags that require waiting lists, they only have "samples" hiding in the back. Joseph got out the Kelly and the Birkin. Of all of the bags that my wife was looking at today at this Beverly Hills in Dallas, I liked these the most, as the bags were elegant but didn't have any crazy emblems or some outstanding signature item that screams "look at me" when you walk around with it. It's a bag for a personal decision, the personal knowledge of knowing you have the best without showcasing or trying to be a stand out. Joseph was so helpful, so friendly, and very attentive to my wife and what she was eyeballing. He offered to show her anything she took an interest in, it didn't matter what it was. She now has his number to message and send pics of any items she finds so that he can try and locate it. He was with her from the time we walked in to the time we left. We didn't buy anything this day, tho he was very helpful in explaining that if she sees a bag, they a put her name on it when it shows up. Those that don't know, these are hand made and high end. They are expensive, but they can be considered an investment same as any piece of jewelry. If you go, ask for Joseph, he was the best and so friendly and kind. read more

My SA is absolutely wonderful! She's been here for 8 years and tells you straight. Selection is hit or miss. But the value. If you know anything about Hermes, you know it is definitely a great investment. read more

My husband and I are from washington, d.c. and we were visiting the Hermes store here in Dallas. I was so surprised by how amazing their customer service was here. We were greeted by Keisha and Brianna who were so polite and kind. I love this store and will be stopping by to purchase more next time i'm in town. They have a great selection here and the customer service is amazing! read more

Hermès - Women's Clothing Near Me - Dallas, Texas

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It's rare to find a shopping experience that gets better every single time, but that's exactly what happens at the Dallas Hermes. I've had the pleasure of working with Larissa, and she's incredible. She's warm, genuine, and makes every visit feel personal--like you're her only client. She takes the time to really understand my style, preferences, and personality - which allows her to offer recommendations that are spot on. I can't sing her praises enough! On my last visit, I also met the new manager, Jeremy, who was so kind, professional, and welcoming. You can tell he really values both the team and the clients. With Larissa's outstanding service and Jeremy's leadership, this Hermes boutique easily ranks among the best anywhere in the world. read more

We have been back and forth from California and Dallas and I finally just returned to Texas full time , so I was thrilled to see my sales associate, Keisha! I needed some items for my home, and she was incredibly helpful. It's always a pleasure to visit the store and make purchases from her. She is super helpful and an amazing person overall and really make luxury shopping special! read more

Hermès - Women's Clothing Near Me - Dallas, Texas

As always my SA came through and got me the coveted bag I was looking for! This is a high end establishment so definitely drop some money if you want what you're searching for. I'm extremely excited to see what my next treasure will be. read more

Hermès - Women's Clothing Near Me - Dallas, Texas

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So I have a newfound understanding of Hermes. I have always been a connoisseur of French fashion, especially shoes and handbags and of course, Italian as well... However, I guess over all the years I just did not know that there was any sort of process other than just shopping because I had limited interaction in the things that I was buying. I love scarves and perfume. One of my favorite scents of all time is at Hermes. I even always have a travel one in my purse. I think that sometimes if you are not aware of how things are at the store like making appointments, limited bag availability, you may take that to be an attitude or an unwillingness to help that isn't quite warranted based on some of the negative reviews. So while I never thought to explore upstairs or that they had one at this location, I've seen lot of things that I really like in jewelry, shoes as well as home items. I have met some wonderful sales associates here who are always quite personable and extremely helpful. The store can get quite busy so I recommend making an appointment so that you are not waiting around long. I highly recommend this shopping area in Dallas and definitely this Hermes location! read more

I visited several Hermès stores outside the US and the flagship store in Paris. Trying to shop in the US locations is a different experience. I think the SA's have taken on the snobbish stereotype of what they "THINK" an Hermes store should operate. From the DC and New York stores the Dallas location gets it right. After a bad experience at the DC location a long time client of Hermès in the city recommended the Dallas location. She said everyone there is great! A lot of people in DC purchase there over the home location. Which speak volumes. I called one day and spoke to Jocelyn at Hermes and the experience has been far excellent than what I expected. She has attention to detail and responses are quick. The professionalism is astounding. I haven't experience anything like this before in the states. Looking forward to purchasing more items with Jocelyn's help. read more

Hermès - First Hermes purchase. - Women's Clothing Near Me - Dallas, Texas

Don't ever buy shoes at this location of Hermes. I bought a $1500 pair of sneakers and wore them one time because they squeaked so loud they were embarrassing to wear. I took them back to ask them to replace them or repair them and they told me that there was nothing they could do about it except send it back to Paris to see if they could be fixed and that would take 6 to 9 months with no guarantee that they could be fixed. The manager (an asian woman who didn't tell me her name) Was extremely rude to me. She never apologized or Put in any effort to make me feel better about basically throwing a $1500 pair of shoes away. I would avoid this location at all cost. I've never been treated this way before. She should be fired it trained in customer service read more

Hubby is a big fan of Hermès ties, the cologne & shower gel, it smells great on him :) When he wears his "power suits" he has to wear a Hermès tie. They are very durable, made of 100% silk & made to last. I'm not a fan of Hermès for women only the men's. If it's a special occasion, a special golf game or a special job interview etc., he has to have his special Hermès ties on. We get him a new one here every year. They also make a great gift. One of his favorites is still "magic rabbit" he can not live without "magic rabbit" he claims it has special powers. I am not so sure Hermès ties have special powers but every time he wears them, he slays! Lol Great quality ties that seem to be magical indeed ;) Highly recommend! read more

Hermès - Hubby loves Hermès ties, he says they have special powers lol :)) - Women's Clothing Near Me - Dallas, Texas

Larissa is one of the most professional SA I have ever had, I cannot thank her enough, she just got me my dream bag; it took her about a year but sure enough she delivered what she promised. Thanks Larissa for making my dream come true of getting this special bag read more

Larissa is the best SA. Super kind & sweet and honestly the most genuine human being. I moved to this store (left my home store in Houston) and will never look back!! read more

I love Hermès scarfs and wraps. The colors, the patterns, and, the timeless beauty of them all. Lovely it is to give and to receive a Hermès gift! I have shopped at this Hermès ever since moving to Dallas 10 years ago. Stopped for a bit but am back with the fabulous service from ALLISON H! Now, on top of Hermès luxurious scarves, ties, and bags, I have fallen for their signature double-band iWatches with no outward insignia or logo! CHEERS! read more

Hermès - Hermès iWatches - Women's Clothing Near Me - Dallas, Texas

Visited Hermes store in Highland Park Village to check on the status of a bracelet I left there for repair over two months ago. The response was - it is still not ready, and we don't know when it will be ready. When I spoke with manager, Ben, he was incredibly rude, would not give his last name or business card. I have filed a complaint with Hermes headquarters. read more

The service was great. We were great by a very friendly staff that answered all of our questions.

My experience with the Dallas Hermes boutique has been nothing less than extraordinary every time. I love the brand, and I love the aura of being inside the boutique. The SAs are wonderful, and so is mine! Had an international exchange yesterday, and Larissa (hope I spelled your name correctly) helped me so effortlessly, as my SA is on vacation. Thankful Dallas has this amazing boutique - thank you for always making my shopping experience so delightful! read more

A great experience. Picked up another twilly and a cute baseball cap and a bracelet. My SA today (Heather) was very friendly.

I understand this is a pandemic but these people won't even return a call to make an appointment. Which turned out great for me because the boxes are cheap, the bags look like knocked off LV bags. The answering machine must've taken an hour before I can leave a message. I hope Pfizer develops a vaccine against Hermes. read more

I need to give a Big Shout Out to Olivier, SA at the Hermès Highland Park Location. I ordered the Oran Sandals from the website..of course, the sandals were a little snugged, so I had to go into the store to exchange for the correct size. I went in Saturday, May 15, 2021 Olivier, was Amazing! Just a beautiful person. I know he had other appointments besides me and I didn't want to take all of his time but he made sure I tried on every size until I was satisfied with the correct fit. If you ever need to make a purchase be sure to make an appointment with Olivier. I'm telling you he will go above and beyond to make your shopping day fabulous and that's the way a customer should feel when he/she walk into any store. The Security guy at the door was absolutely great and tried to make everyone feel welcome!!! Thank you, Olivier read more

Tried to get a last minute holiday gift before going out of town and walked up at 6:01 (I specially showed him my phone) and was turned away. I understand the need close ontime during normal circumstances, but disappointed that during the holidays they wouldn't accommodate me. read more

It was quite an experience here at Hermes Dallas. My SA was very attentive and detail-oriented where it catered to my needs. He answered every possible question I can think of during the whole purchase, and he contacted me and kept in touch throughout the way. He was informative of all the history, and the nature of the company itself. read more

Hermès - Women's Clothing Near Me - Dallas, Texas

This pyramid scheme of a store robbed me. I bought something and went to return it 24 hours later because I could not fathom why a sane person would spend that much on an enamel bangle. Upon entering, the stuffy salesman asked if I wanted store credit for my exchange. I wanted to laugh in his face. Like do you really think I dont want my money back? He told me that Hermes only offers exchanges or store credit. I audibly scoffed at him because I was so pissed. He pointed to the fine print on the bottom of my receipt that shows the return policy. Again, what sane person takes the time to read their receipt? Surprised he didnt give me a pop quiz over it. Before I left, he informed me that the store credit is not good online and can only be used in store. Not only did I not get my money back, but now Im forced to return to this trash heap to at least get my moneys worth. read more

My husband and I were visiting Dallas for a work related convention. We stopped in at Hermes and was greeted by Keisha. They did not have any bags in stock at the time of our visit. Keisha made note of two bags I was interested in purchasing and took down my number as well as shared her business card. Two days later one of the bags arrived. We made an appointment to view the bag. We ultimately purchased it, some cosmetics and a twilly. Keisha was wonderful to work with and we will definitely be ordering items from her in the future. She seemed very genuine and made our visit to this Hermes location extremely pleasant. read more

If I could give them no stars, I would. I have a wallet full of money and I need to buy a birthday gift for a friend. When I approached the store, there was a sign posted that said I needed to make an appointment. As I was reading the sign, a sales representative approached me and confirmed that I needed to make an appointment. I asked if I could call now to make the appointment for now, but he said "we are kind of busy." Of course there was NO ONE in the store. I am not real picky, so I suspect my transaction would have taken 10 minutes. My question to Hermes management: Is business so good that you are turning customers away? I will never purchase another Hermes product again! read more

Hermes Dallas has been the best location. Anytime I need my appointment my SA Larissa always replies back very fast with almost same day appointments. She not only is quick to answers messages , she also offers me very nice pieces. Helps my friends from out of town pieces. She's just awesome. read more

Hermes is the place I go when I need to buy a beautiful scarf. Always classic, the colorful designs are sure to please. This particular location is wonderful. The staff was kind and helpful but didn't shadow you in a way that was uncomfortable. In addition to scarves, they also have men and women's fragrances, shoes, clothes for men and women, purses, and wallets. One of my favorite sections of the store was the baby gifts. They have a beautiful wooden rocking horse, children's porcelain place settings, stuffed animals and adorable pajamas. It's a great place to buy an unique gift for a new born. If you are looking for excellent customer service, knowledgable staff and sophisticated gift ideas, you can't go wrong with Hermes. The prices are expensive for most but the quality is exceptional. read more

I walked into an Hermès store with my daughter where there were four salespeople who couldn't be bothered to look up from their cell phones to see if we needed help! So we walked right back out!! #NoWayHermes read more

Hey are so racist in this store. Literally been standing here for 10 minutes and not one word of acknowledgement. Not, "be with you soon", not "help you in a minute", no eye contact, nothing. Every time I think I want to purchase a lovely scarf here I just decide to go online instead which everyone knows is a crap shoot. This place sucks. If you're not White, find another Hermes to shop or shop online. They still live in in the 50s here. read more

Hermès - Just been standing here while folks walk past me for 0 minutes not even acknowledging. Wow. - Women's Clothing Near Me - Dallas, Texas

Ordered an early graduation gift for my boyfriend,since they didn't have the color I wanted at the store. Took around 4 business days and I just picked it up at the store,super easy and service was amazing,been here several times and hope to be back. Thanks Hermés! read more

Hermès - Women's Clothing Near Me - Dallas, Texas

I can't wait until I'm a powerful, successful, extremely wealthy black woman like Beyoncé so I can come into this store and buy a purse for every day of the week!! Lol. But seriously though. I love this brand and I really like this particular store. Whenever I'm in Dallas this location never lets me down. I also really enjoy the creative direction this season. Hermès will always exude class, high fashion, exclusivity- and if you are lucky to purchase one of their coveted and extremely expensive purses then I envy you. The accessories are so beautiful and timeless. I love their scarfs and belts. Those are still somewhat expensive. It adds a dash of sophistication with your wardrobe. But nowhere in comparison to the handbags. The handbags are an ultimate fashion statement. A few of the most exclusive ones you will have to put on "the list" to buy. The sales associates are helpful and the store is always clean and chic. When I get my coins up hopefully I can joined the Hermès bag club really soon. Until then, I will continue to shop here for the beautiful accessories. read more

I drove 40 minutes to this store and was turned away for not having an appointment. There was literally no one in the store but employees. I was told I could call a number and set an appointment and they might see me, no one answered. So I basically wasted an hour and a half driving to be turned away. Horrible customer service, I'll spend my money elsewhere. read more

What a beautiful location. Immaculate service, fantastic selection of Hermès clothing, perfumes, and accessories to chose from, and just an overall very nice store. I've visited here many times over the last couple years and Joey has always been more than accommodating and friendly. Great recommendations and he always has new, fun ideas of colognes for me to try! You can't go wrong with him! Side note...the Ambre Narguile is probably my favorite cologne in the entire world. BUY IT!!! read more

I can't say anything negative about this store and the staff. This is the friendliest and most helpful store I ever been too. Unlike the ones in vegas, beverly hills, San Francisco, and hawaii.. the staff is incomparable. Everyone here is super friendly . Smiling and willing to treat all customers equally. Marco who was helping me , greeted me and my sister the moment we walked in. Not only was he super helpful he seemed like he loved his job. So enthusiastic and had full of positive attitude. Too bad I don't live here. Thank u Marco for such a great experience in dallas! P.s..maybe other hermes stores can come here and do some training and see what real customer service is all about. -first time visiting dallas. read more

This isn't for the actual shop but for the on-phone experience. I placed an order over a week ago to be sent to the store and called to inquire about an update on when my order would be able to be picked up. A woman answered the phone and mumbled something. Picked up the phone, hung up again. And left me on hold for over ten minutes. Sorry but you can't be THAT busy to explain something coherently to me. Of course the products are great and well made, everyone knows this. But the service was really not great. read more

I came in to exchange an extravagant gift from a male admirer for a different color, and they just couldn't have been sweeter or more accommodating. The saleslady treated me very warmly, and patiently showed me a number of options that she thought I might like. I ended up buying an even more expensive bracelet, and thoroughly enjoyed the experience. The store is located in Highland Park Village, which is some of the best shopping in the Dallas Metroplex. Parking is available in their lot just outside the shops. The Hermes boutique is beautifully furnished and lit, and the merchandise is exquisite, of course. I will definitely be back. read more

Beautifully crafted leather bags! Joey provided fun, excellent service. He is a great salesman and I can tell he can easily adapt to his client's personality. With me, he was fun, somewhat playful and quite inquisitive about me as a person. He made me feel good and that is part of a salesperson's job. I found a bag that I will buy as a reward when I accomplish a goal I have set for myself. I am hoping to have a new Hermes Garden Party by end of summer...and who knows, I may even spluge to go to Paris to buy it! read more

Ask for Marco! Super friendly and delivers top notch customer service. He is the best!

terrible customer service. need an appointment but it's impossible to get someone to answer the phone to schedule an appointment and they don't return phone calls. Abs of course there never any costumers in store. read more

Consistently terrible service every time I shop at this location. I'm now at a point where I will only order online or go to out-of-state stores (SF location is much better). Nearly impossible to get an employee on the phone to schedule an appointment, even though I'd like to purchase an item in store vs. online. It's a beautiful store, but don't waste your time at this location. read more

I love this place. The staff were friendly and nice. I received very personal service there and they were pretty patient the whole time. I had a hard time choosing which color that I wanted but the staff were nice enough to help me in the process. The guy who did the check out seemed to be pretty professional and knew what he was doing. So.. Why not a 5-Stars? Well, they were nice, but I feel like one of the staff could be a little bit more engaged. I mean, if she spent a few more minutes showing me different related products, i would be more happy to buy more items. read more