Awesome guy! Reliable, trustworthy,communicates well! Would hire him again!! Would recommend him to…read moreanyone!

Fix broken window. I would use them again in the future if I ever have a widow problem.read more

Failed to make the promised 4 to 6 week production promise. It was 8 weeks. Three windows were…read moreinstalled and installer showed how they made wrong with too much side play. Two more week delay. Asked that leave the aluminum storm windows and screens so I could recycle them. Left two of fifteen sets. Installers left a large screw in the driveway ready to flatten a tire. Installers were nice and the installation looks professional. Love the windows, service needs a lot of help!

Do yourself a favor and avoid. Shoddy workmanship, and suboar windows. Project cost was…read moresignificantly higher than the "estimate". They lowball you just to get your business. Reaching out to the owner Mike in Ohio is useless. Once he gets your money, he could care less what happens. Should have gone with Marvin or Anderson. At least they would fit and would block the elements.

Called Cincinnati Door & Window to inquire about the installation of two garage door openers. I…read morecalled them based on other reviews and ratings similar to this one. Lonnie took my call, answered all my questions, and quoted me a fair price based on what other such installations have cost. A month later I called them and scheduled the installation. (Needed to get some electrical work done first.) When Adam arrived he did some quick measurements based on how the garage doors opened and informed me that the track for the belt drive openers wouldn't fit since I had such a low ceiling. He took photos and discussed it with Nick, the Service Manager. After some serious discussions a solution was found and thanks to the exceptional team of Adam, Nick, and Lonnie I now have excellent garage door openers and an answer why previous owners never installed them. Great problem solvers!

They put stickers with their name and number on the garage doors that they install. This is a…read moregenius move, and 100% why I called them initially. You might think that seems like a fishy tactic to lure in customers for shoddy work. Definitely not the case here! Scheduling the appointment was a breeze and the technician let me know when he was on the way. My issue was a dead circuit board in my 20 year old garage door opener. The tech went over the replacement options along with clear and upfront pricing. Once I decided, he was able to do the install right away! While he was there he went ahead and gave my other garage a tune-up as well. Both doors are quieter and smoother than they have ever been. It's actually kind of amazing how much better they are now. I highly recommend them for anything to do with your garage doors. Thanks!

Siding Project: Salesperson was polite and showed us options. After we signed the contract and…read morereceived packet (which stated) within 48 hours we would receive a welcome email from project coordinator introducing themself and would be handling the project from start to finish. We did not receive and after a week, reached out to the number given. On three different occassions I left messages and never received a call or response. The week of potential start I reached out to customer care as we had not heard anything and this was 3 weeks later. After reaching out to them, I received a text with start date and information about delivery of supplies and dumpster. The day of the delivery, the supplies were delivered however, no dumpster. It stated in the text the project manager would reach out to us in the afternoon and give us a start time. At 5 p.m., I had not heard anything so I reached out to customer care again. I was told they would have someone call. I gave them my cell number and after my 3 calls, I get home at 9 p.m. and check my husbands phone and there was a text. So, the following morning, the project manager showed up before the crew and found that not all of the supplies had been delivered. He was there until the crew got there and then left to go get what had not been delivered. He was very nice and very informative as to letting us know that there was enough for the crew to get started. Just a few hours into the project, we lost power in the three rooms on the corner of the house where they had started working at. When asked, the crew said they had done nothing. We notified the project manager. We contacted an electrician who spent 2 1/2 hours, he finally said the problem is in this specific area. When we went out to talk to the crew, they denied doing anything again. Finally, my husband said he needed that area uncovered so we could look at it. They would not so he did. Only to find that the crew had used a saw and went through our studs, cut three wires and it sparked the insulation. The crew leader tried to deny doing that, however finally one of the crew admitted they had used the saw. We are now getting into late afternoon/early evening so I contacted the project manager and notified him and authorized the electrician to do what he had to in order to get us up and running. The crew tried to tell me that we had to wait for them to get their electrician. I disagreed and dealt with the project manager who said he would be taking care of the situation. Day 2, the crew said they could not side the one area where we had our solar equipment. This was not acceptable as the day the salesman gave us the quote he took pictures of the exterior house and sent to engineers for information to put the quote together. After multiple discussions, it was decided that there was another crew that would do that area and they would be out to do that area. Further, issues were they installed the lighting mounts wrong and tried to rig it which would have left it looking unprofessional. We have three dogs and they knew it. The one day they left and dumped a bunch of nails and screws next to the steps where the dogs go out and did not pick them up. We had to clean the area as they were not going to be back for a couple days and we could not risk our animals being injured. Additionally, they broke one of our outlet covers on the outside of the house and then tried to box in the outlet not using proper supplies. At the end of every day, I had to clean up the yard after they left as they left mellow yellow cans and water bottles scattered on the ground. Additionally what should have been a 2-3 day project ended up taking 3 weeks due to all the issues and not enough siding. There was a lot of blaming going on. There were some additional smaller issues, however, we have agreed to fix them ourselves. I will say that the project manager did every time try to make things right. He was the only one that was honest and attentive to the issues. This would have been a 1 star had it not been for the project manager.

They use AI to connect with the customer. The AI tool can not answer location questions and so I…read morecould never understand if the company services the area I live in.

Ripped off big time! I had a small stain in my bathroom ceiling. I figured it was a leak. When the…read moreguy came out to give me a quote, he said, when my crew comes out, they will examine your entire roof all around your solar lights, your exhaust fan they will clean your They will make sure no nails are loose and all shingles are firmly attached and roof leak one man came 59 minutes here. I heard no nailing on the roof except for where did not clean the out despite all that I was charged $950 for that I'm 8 but I'm not so old. I don't know when I've gotten ripped off. A very unethical in my opinion.

Zero accountability for the workmanship of their contractors. I had them out less than 1 year ago…read morewhere they told me I had to have a water test to identify the issue which I ultimately paid to get done. I was the charged $1,000 for the repairs and here we are less than a year later and they want to send a crew to have me pay for another water test and then charge to fix something that was already paid to be fixed... Total scam, refused to send a PM and only offered to send the crew that fixed it last time to come back and have me pay for all that was already paid for....

We've had nothing but bad luck with this company. The sales rep was fine but the 'manager' above…read morehim was rude and condescending and talked to me like he was annoyed he had to call me. We ordered our windows in APRIL and we keep getting emails "great news!" your windows aren't coming until August 7th, then 10th and now 31st. It's such a scam dealing with these people because now we are stuck since they have been ordered and we can't get out.

Buyer beware! The sales rep tried to increase the project price by 37% three weeks after the…read morecontract was signed due to "a low profit margin". After reading the reviews here, I am glad we are no longer purchasing from them.

I can't say enough good things about Lisa Chambers and her team at The Glass Guru of Mason!…read moreAs a local realtor with Coldwell Banker, I called them on short notice after a home inspection today flagged some window glass issues. Lisa personally came out within two hours to measure everything herself. She was professional, friendly, extremely knowledgeable, and genuinely understood how important speed and accuracy are in a real estate transaction. My client felt completely taken care of, and the stress level dropped immediately. That kind of responsive, owner-involved service is rare these days. If you need glass repair or any glass work in the Mason, West Chester, or surrounding areas, call these folks. You won't be disappointed! Highly, highly recommend. Thank you again, Lisa!

Wonderful and fast service after my son smashed his tennis ball into a tiny attic window really…read morehigh up on the peak of my house. Also used them for my shower glass. The first one didn't work so they recut the glass and it was installed perfectly!

I had a small sunroom built by the Cincinnati Champion people. (Years ago they installed new…read morewindows, storm door and a screen door for me. I also had Champion in Dayton, OH build a much larger sunroom in my home there.) I will ALWAYS use Champion! Workers are dedicated and professional. I was surprised however that I had to contract for my own flooring, but it was/is fine. How wonderful to sit outside without BUGS. It is a four season room and I love it. I also got small windows at the bottom for my little dog and he loves it too. I highly recommend this company. Champion absolutely stands behind their products. While the "sunroom guys" were here they fixed a problem I was having with my storm door, which had been Champion installed in 2021. There are probably other companies that would be less expensive, but if you want the BEST and a company that stands behind their products, always choose Champion. Even though I am rapidly approaching 80, I love that this Champion Sunroom will be passed down for generations! I am a very happy and returning customer!

We had a signed contract with Champion Windows (Great Day Improvements DBA Champion Opco LLC)…read more After the sales appointment, I told the rep where we would need to be if they wanted us to move forward with the order. He said he couldn't do that. We let it go. The next day, Steve L called and asked what they could do to get the business and we told them (it was only like coming down like $1k). He said he could do it and we signed the contracts and everything. This was for like 9 double hung windows and 1 pane. So the second measurer came out and did all the measuring again. Then they took out their $4500 down payment. Then a couple weeks go by and we get a phone call from Steve saying the initial guy "measured wrong", even though what he had matched the second guys measurements, and we were going to have to come up with another $1100. I informed Steve that we didn't do anything "wrong" and therefore we would not be doing that and it was something they needed to resolve on their end and to honor the agreement. Steve took a week and after several calls, Larry F from the branch in Wichita called and said they couldn't honor the agreement at that price and I told them to then cancel the agreement and refund our money. All over a $1100 difference. We gave them EVERY opportunity to make things right and just move forward. This was always on them. Just an old bait and switch, give them one price agreed to in a binding contract, and then tell them a mistake was made and ask them for more money. I will be reporting to the BBB as well as every social media/website possible about our very poor experience with Champion and the installers for them in Wichita. Buyer beware.

Let me see. How shall I word this…read more... I would NEVER use this company. For any reason. They do not care about safety on the job. If they ever contact me about this I have the photos to prove it. The person in the photo risked his life to put some caulk on some windows on two front second story windows they previously installed. No safety man. No Safety harness. Nothing....... So this company gets nothing. I pray NO ONE gets injured installing their windows. I take "Yelp" seriously. I am glad to be able to offer my perspective on a few places I go to. But there is nothing worth your life. Yes. It is THAT SERIOUS. Two man teams ( minimum )... The proper use of safety equipment ( if not at all ) is a must. If I was a supervisor for this company I would have dismissed the employee for cause... failure to use proper and required safety equipment and policies to prevent serious injury or death.... Now most of you may not think this is important... Look at it this way: You want to buy some windows. But there will be a difference paying ( for example .. ), $$350 for a 18" X 36" window instead of $189 because that former has to pay higher insurance premiums in addition to his already high overhead and O&M expenses because people are applying for Short or Long Term Disability because their people are getting hurt. ...and who pays for that...? That's right... YOU DO..! Class Dismissed....KIRK OUT...! Like I said.... It's THAT serious.

Beware of Windows Direct. They do not follow the law. They forged ma signature that they say is…read moremine on a contract that does not have a signature from Windows Direct on it. They are crooks. They lie. They bait and switch. Their customer service is NON CUSTOMER SERVICE!!! Check out all their bad reviews. The owner lied yesterday to customer service rep Emily Wallace about me yesterday.

We had four windows done. I thought the price was reasonable and they did a good job. We did have…read moreto wait a couple of months for our windows to be built to order, but maybe that's typical.

Don't let Bill out-talk you. This company makes a good product but if you have installation…read moreconcerns Bill will provide you assurances that are misleading. When I took him to task on it and expressed concerns he interrupted, got louder, and started making more promises. He wasn't even listening again.