They are the best when it comes to installing windows and they keep their word about fixing…read moresomething that goes wrong.

Logan knocked on my door they were doing work in the area. Talked with me for a bit because we had…read morea bad storm in the area a few wks earlier. I told him from the very beginning that I was a disabled Veteran with limited income and that was my concern the cost. I couldn't afford it Logan said since it was damage from the wind and hail storm wole had just had that my insurance should cover the damage repair. He inspected & took pics & help me start a claim. After the adjustors came out from from USSA they gave an estimate. I told him that I had a limited income and couldn't afford to pay out of pocket the deductible amount of $2000 I could not afford that out of pocket expense. Logan agreed they would take that off the amount Logan agreed that I would only pay the amount minus the deductible. I told him I asked for the paperwork for the quote Logan said it would be sent to me so I agreed. After that this was about a week after the insurance company had approved claim the roofers came they brought a dumpster and it took a day to finish most of the roof. They cleaned up after themselves and left nothing sharp. When I went to look there was a part missing shingles & a spot right near the porch I took pictures of it & contacted Logan. Logan stopped answering directly. Shannon did his brother Said they would be out to fix it they did a few days later. Shannon said could they get a payment I again asked for the written quote and he said that his girlfriend who is the office manager was sending it out. He asked for a payment and I gave him a bank cheque for $9000. The next week foreman to start the siding while I wasn't home he pulled back a portion of the siding was pulled back & they found no board or insulation. The builders built the house without it. I was shocked when Shannon called & told me this. He told me that they would reach out to USAA. A few day later he called me saying they wouldn't cover it it was going to be $3000 extra that my policy didn't allow for that. I told him I don't have that. He said that it was necessary to be to code. I told him that I told Logan that I am a disabled Veteran with limited income and didn't have it. I talked with my brother about 3 days later who said I should have gotten something from my insurance stating that and I should call myself. I called come to find out that Shannon never called at all he had given me a price without talking with USAA. They said they had no record prior to my call regarding the missing insulation and boards. They knew nothing till I called. I asked could it be covered and they sent it back to the adjustors who reached out to them. They had already bought the siding which was sitting in my driveway prior to me finding out that I had no board or insulation I wanted to walk away right then because he lied because trust had been broken. I made sure that I texted to have a record and took videos and pictures. I asked him what kind of boards were needed he told me and I went to look online for them myself. Found them for much cheaper than I was told at home depot. I called him after USAA said they would cover it. I nearly maxed my card. After that I bought the board for roughly $600 not $3000 I was told by Shannon plus the box of nails and tarps to cover and go under to protect them. I called him after I had them delivered and said I had bought the board. He proceeded to tell me how they had to go back and for with the insurance company. However USAA had already contacted me letting me know that my policy covered that provision. They started a few days later. I was told by my neighbor they had used their electric for their equipment. I apologized I thought they would have their own like the roofers did. They also had left my water on. I found out after coming home from my brothers. The board were uncovered. They had leaned item against my neighbors house, destroyed their rare flower on the side of the house and trash and debris was everywhere. I had my nephew move the items leaning against my neighbors house. We also bagged up the scattered trash some nine bags with my garbage bags. I took videos and pictures after this happened multiple days I called and texted Logan and Shannon about this also. I leave right next to a nature preserve I was worried about the siding being off and nothing covering it leave it open to the rain and rodents. He said the would take of $150 for the water. Which mind you over the next 8 weeks would be left on all the time. They started leaving trash & construction debris everywhere. Leaning equipment, materials & trash against my neighbors house. Board uncovered my home exposed nephews, other family. They also used my outdoor outlet for my stairlift they unplugged& broke it had to call the VA for a repair& was without my lift. Which I needed. I injured myself on the debris left in the yard. Causing injury Finished 2 mths later. NEVER got estimate broke my flood lights leaking gutters

We hired RLS Construction to replace all the shingles on our roof due to wind damage. They paid a…read morelot of attention to protecting the area surrounding the house from being damaged by falling old roof materials. They aligned the shingles perfectly on all sections of the roof. The work crew was very efficient (and safe) because they finished the entire job and clean up 15 hours (in one day) after they arrived at our house. This timely completion of the job reduced the amount of time we had to live with the noise in the house. Jay Burns

Any work you need they can do, the roofing was simple complete and done in one day. Ryan was a…read moregreat representative for RLS he knew what to do with the insurance and walked us through the process. The quality of the materials along with the team of installers were top notch. Need anything done call these guys 5 stars are all I can give this is a 10 Star company.

We had siding put on our home August of 2018. I have to admit, American Weather Techs exceeded all…read moreof my expectations. From Vitto's visit to the scheduling and installation of our siding; every step was well executed and easy. The contractors were professional and appeared to know what they were doing. I only wish they had put a sign in the yard telling others who was doing the work. We have had others stop and ask, and we do tell people but a sign would be more effective. If that is the biggest complaint, it is hard to be unhappy. Use this company.

. I contracted with this company for an approximately…read more$49,000 window and door project. Before purchasing, I specifically discussed my primary concern with the salesperson: through my windows. I even provided a competing quote showing the type of solar-heat-reducing glass I wanted, and we discussed this in detail. I was told American Weathertechs had a comparable product, and the salesperson demonstrated heat performance to me using a heat lamp. . The November 2025 installation had numerous problems, including windows that were difficult or impossible to operate, bowed sashes and installation deficiencies. I objected to signing completion paperwork because the work was not complete, but I was told to sign and not worry because I had a warranty and they would return to correct the problems. Financing was then processed. , . Fourteen sashes ultimately required replacement, yet problems remained. I eventually hired an independent third-party inspector, who documented additional concerns, including thermal observations and window/door deficiencies. The solar-heat issue also remained. Months after the sale, American Weathertechs told me that it does carry the type of Low-E coating/product that I had discussed at the point of sale. On August 5, the company proposed triple-pane inserts, but expected me to pay additional material costs. I asked for written performance specifications before agreeing to spend additional money. Instead, the company subsequently withdrew that proposal, refused further service and refused to return to finish the unresolved installation issues. They characterized the approximately $3,400 disputed balance as "bad debt," wrote it off to $0, and stated that my were void. . I have extensive emails, photographs, temperature documentation and an independent inspection report documenting my experience. I have also filed a complaint with the Better Business Bureau. After spending approximately $49,000 and spending roughly nine months trying to get these issues resolved, .

Called Cincinnati Door & Window to inquire about the installation of two garage door openers. I…read morecalled them based on other reviews and ratings similar to this one. Lonnie took my call, answered all my questions, and quoted me a fair price based on what other such installations have cost. A month later I called them and scheduled the installation. (Needed to get some electrical work done first.) When Adam arrived he did some quick measurements based on how the garage doors opened and informed me that the track for the belt drive openers wouldn't fit since I had such a low ceiling. He took photos and discussed it with Nick, the Service Manager. After some serious discussions a solution was found and thanks to the exceptional team of Adam, Nick, and Lonnie I now have excellent garage door openers and an answer why previous owners never installed them. Great problem solvers!

They put stickers with their name and number on the garage doors that they install. This is a…read moregenius move, and 100% why I called them initially. You might think that seems like a fishy tactic to lure in customers for shoddy work. Definitely not the case here! Scheduling the appointment was a breeze and the technician let me know when he was on the way. My issue was a dead circuit board in my 20 year old garage door opener. The tech went over the replacement options along with clear and upfront pricing. Once I decided, he was able to do the install right away! While he was there he went ahead and gave my other garage a tune-up as well. Both doors are quieter and smoother than they have ever been. It's actually kind of amazing how much better they are now. I highly recommend them for anything to do with your garage doors. Thanks!

February 22,, 2026 I had 13 replacement windows , sizes 23x62 and a 28x52. Replaced. Devan did a…read moreperfect job sizing the windows and Andrew and Ricky were punctual and worked hard both days . Did a fabulous job after installing. All 3 guys were professional, really nice and personable. The windows look amazing and operate as they should. I'm very satisfied with the service they provided

Devan and his crew do great work. Window Depot USA of Cincinnati offers very nice triple pane…read morewindows at a fair price. Devan is knowledgeable about the windows and the installation process. You get the information to make an informed decision. He amd his family have been in the business for a long time. Its what they do. Devan and his brother installed my windows and they did a great job. They take pride in what they do. They will treat your house like it is their own. Highly recommend Window Depot USA of Cincinnati. Ask for Devan.

Karl Mattes did an excellent job with our chimney sweep. Not only was the tech that came out…read morepunctual and professional but he was incredibly helpful. This winter was my first time lighting a fireplace in our townhome as we wanted to surprise the kids on Christmas Eve. The tech not only did the sweep, but he thoroughly explained everything what I needed and the process to start the fire such as purchasing kindling, when to open the chute, etc... I took down all of his notes and we pulled it off without a hitch (and no unwanted smoke). It's rare these days to find employees who take pride in their work so I highly recommend Karl Mattes for your chimney sweep.

We have used Karl Mattes chimney service for several years for our chimney cleaning. We've always…read morebeen very pleased with their service. Everyone is always so friendly, from the lady who answers the phone and makes the appointment to the service techs who come out to our home. They always arrive within the time window they give when making the appointment. Usually, it's on the earlier end of the time frame given. Today was no different. Right on time and right to work. They wear shoe covers to protect the floor and carpets from dirt. They lay down cloth tarps at the entrance of the home and around the fireplace to keep everything clean. The techs are always super friendly, polite and informative. They do a fantastic job! We'll always used this company for our chimney cleaning. I definitely would recommend them.

I couldn't be happier with Andy Ashcraft and his crew. I was in a pinch with a porch repair and…read moreAndy showed up and was completely honest on what was going on , and did a amazing job with the redo. I was so pleased I had them do a bathroom remodel which turned out perfect . The crew is professional and take pride in their work . Excellent customer service Would highly recommend.

If I could give zero stars I would. I Bought a house recently that was renovated by the owner of…read moreTotal Home Care and after lying and backtracking through the entire buying process I find that the work he did was subpar at best but honestly just deceptive and fraudulent. The day I moved and ran water in the kitchen sink the cabinet filled up with water because the garbage disposal was not installed correctly. A week after moving it was found that the pipes under the master bath were not secure and water damaged subfloor and first floor ceiling. When offered the chance to fix the issue to stand by his work he responded with "lol tell her to call a plumber." Now a few weeks later the entire first floor wall and windows need replaced because of missing flashing on the deck, the previous damage was just dry walled over and not disclosed. One of the toilets needs to be reset because it wobbles and ALL the faucets are loose, like he can't tighten a bolt. Don't be fooled by the Christian symbols this dude hides behind on his signs, He's a deceptive snake. The company Andy Ashcraft uses to flip houses is called Sugar Blue Investments. If you're in the market for a house RUN if this is the company selling

I had a different contractor that didn't show up and I contacted Cincinnati gutter and roof that…read moremorning and they had someone out the same day to check it out and gave me the full lowdown on my issue. He was so professional and gave me pics of the issue. He offered solutions and was awesome with communicating with me. I will be contacting them first and using them for any gutter or roofing issues. I highly recommend at least get them out for a look before anyone else.

We contacted them to clean and repair the gutters of our two story house. The cleaned the gutter…read moreand repaired some parts of the gutter system, and removed some wasp nets they've found in the gutter. The repair was done nicely. We waited for two months to write this review just to make sure that everything is working fine. We're very satisfied with the work done and we will certainly use their service again. We recommend this company.