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Cincinnati, OH

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Universal Windows Direct of Cincinnati

2.1 (8 reviews)
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Services - Universal Windows Direct of Cincinnati

Gutter cleaning

New roof installation

Roof replacement

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8 years ago

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1 year ago

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2 years ago

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8 years ago

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9 years ago

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9 years ago

Door installed - quality nice, installation not great, NO CALL backs fix installations issues after several attempts.

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10 years ago

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Buckeye Improvements

Buckeye Improvements

(8 reviews)

Buckeye gave us an incredibly reasonable estimate on the new roof for the house, TWO flat roof…read morereworks, plus gutters AND they repaired the shady fascia board between the first and second floors, under one of the (no longer) flat roofs. Everything looks so good! We chose the same shingles for the house that we had put on the carriage house/garage, and although it's hard to see up top, they do look amazing. And the drainage around the house is SO MUCH BETTER. At the time the crew was out, we were having other repairs inside the house, and everyone did the trades shuffle with grace and humor. You haven't seen a crew work like these guys did until you realize they roofed a 7,200 sq ft historic house in just 3 days--including the flat roof rebuilds. So much attention and care was paid to the fabric of the home, and each flat roof got its own plan and treatment. They did our carriage house in early spring 2026, and the same attention to detail means we now own two very spiffy historic structures. Call Buckeye, you can't go wrong.

Salesperson was late for initial consultation for a bathroom remodel. When he arrived, he first…read moreasked me if my husband was available. He then went on to ask a myriad of questions unrelated to our bathroom project, in addition to again asking if my husband could join us. I told him he was busy and could not join us and that I was the point person for this project. He asked a third time if my husband could join us, citing that I might not be able to remember all the information I was given. I told him if he was not going to provide a consultation/estimate for me, the project owner, unless a man was with me then we can cancel. I led him out of the house 30 seconds later.

Home Genius Exteriors

Home Genius Exteriors

(7 reviews)

Downtown

Siding Project: Salesperson was polite and showed us options. After we signed the contract and…read morereceived packet (which stated) within 48 hours we would receive a welcome email from project coordinator introducing themself and would be handling the project from start to finish. We did not receive and after a week, reached out to the number given. On three different occassions I left messages and never received a call or response. The week of potential start I reached out to customer care as we had not heard anything and this was 3 weeks later. After reaching out to them, I received a text with start date and information about delivery of supplies and dumpster. The day of the delivery, the supplies were delivered however, no dumpster. It stated in the text the project manager would reach out to us in the afternoon and give us a start time. At 5 p.m., I had not heard anything so I reached out to customer care again. I was told they would have someone call. I gave them my cell number and after my 3 calls, I get home at 9 p.m. and check my husbands phone and there was a text. So, the following morning, the project manager showed up before the crew and found that not all of the supplies had been delivered. He was there until the crew got there and then left to go get what had not been delivered. He was very nice and very informative as to letting us know that there was enough for the crew to get started. Just a few hours into the project, we lost power in the three rooms on the corner of the house where they had started working at. When asked, the crew said they had done nothing. We notified the project manager. We contacted an electrician who spent 2 1/2 hours, he finally said the problem is in this specific area. When we went out to talk to the crew, they denied doing anything again. Finally, my husband said he needed that area uncovered so we could look at it. They would not so he did. Only to find that the crew had used a saw and went through our studs, cut three wires and it sparked the insulation. The crew leader tried to deny doing that, however finally one of the crew admitted they had used the saw. We are now getting into late afternoon/early evening so I contacted the project manager and notified him and authorized the electrician to do what he had to in order to get us up and running. The crew tried to tell me that we had to wait for them to get their electrician. I disagreed and dealt with the project manager who said he would be taking care of the situation. Day 2, the crew said they could not side the one area where we had our solar equipment. This was not acceptable as the day the salesman gave us the quote he took pictures of the exterior house and sent to engineers for information to put the quote together. After multiple discussions, it was decided that there was another crew that would do that area and they would be out to do that area. Further, issues were they installed the lighting mounts wrong and tried to rig it which would have left it looking unprofessional. We have three dogs and they knew it. The one day they left and dumped a bunch of nails and screws next to the steps where the dogs go out and did not pick them up. We had to clean the area as they were not going to be back for a couple days and we could not risk our animals being injured. Additionally, they broke one of our outlet covers on the outside of the house and then tried to box in the outlet not using proper supplies. At the end of every day, I had to clean up the yard after they left as they left mellow yellow cans and water bottles scattered on the ground. Additionally what should have been a 2-3 day project ended up taking 3 weeks due to all the issues and not enough siding. There was a lot of blaming going on. There were some additional smaller issues, however, we have agreed to fix them ourselves. I will say that the project manager did every time try to make things right. He was the only one that was honest and attentive to the issues. This would have been a 1 star had it not been for the project manager.

They use AI to connect with the customer. The AI tool can not answer location questions and so I…read morecould never understand if the company services the area I live in.

EMA Construction - My roof before (shingles lifting off in multiple places from wind damage)

EMA Construction

(8 reviews)

This was my second time working with E.M.A. Construction, and they've earned a customer for life…read more This time around, they handled a full roof replacement -- mostly covered by insurance (thank you, Cincinnati Insurance!) -- and the whole experience was smooth from start to finish. Their quote was competitive, and while they're not the cheapest option out there, they use top-quality products. My roof actually ended up as an upgrade from what I had before. From the first call to the final cleanup, everything was easy. Timely estimate, great communication, and a crew that was both friendly and efficient. I have a large roof, and they showed up early, knocked the whole job out in a single day, and cleaned up so thoroughly that my landscaping might have actually looked a little better after they left. Whether you need roofing, gutters, or siding, I can't recommend E.M.A. Construction highly enough. As long as they're in business, I won't be calling anyone else.

I hired EMA Construction https://www.emasiding.com/ to replace my fiber cement siding on my 25 yo…read moreranch house; it was about 13 squares. The original siding was fiber cement siding. I wanted to replace it with similar siding because it seemed to be very durable. Replacement was necessary because the original siding was improperly installed and the planks were falling off the house. I repeatedly had planks replaced and paint never matched original siding properly. So I chose to replace the entire siding. My research identified James Hardie as an excellent siding; and it seems quite durable, has a decent warranty, and looks nice. I chose EMA Construction to install because of their long term experience with James Hardie siding, and previous customer reviews. So I am confident I have a good product that was properly installed. Eddie provided the estimate and stayed in contact with me during the project. The installer team was excellent. They commenced work as expected and completed on schedule.. in spite of several rainy days. One area of the house required custom cutting of the planks lengthwise and at a slight angle. The team did an excellent job custom fitting the siding to this area. The total install, including flashing, caulking, and siding fit are all excellent. Total results and cleanup was also perfect. The install team (Nico, Blake and Eric) was professional and friendly and explained what they were doing throughout. I would hire them again should the occasion arise.

Crown Pointe Roofing & Remodeling

Crown Pointe Roofing & Remodeling

(14 reviews)

Crown Pointe Remodeling is an excellent company to work with. My experience was great from…read morebeginning to end! I normally do not respond to companies that knock on my door, but I'm glad I did with this one. I spoke with Hunter and Ethan and they explained who Crown Pointe Remodeling is, the values of the company and that it is a locally owned business. Hunter did a thorough inspection of my roof and found multiple points of storm damage. From that point forward, I began working with CPR. From the meeting with the insurance adjuster all the way to completion, I've had contact with someone from the company each step of the way. Willie was awesome! He showed me the variety of shingles to choose from and by the time we were done, it felt like we were old friends. The roof was completed in ONE DAY! I left out for work and came back home to a new roof. The only way I knew someone was at my house was the beautiful new roof. The roof crew did a great job keeping my property clean which is super important since I have children who could possibly step on a nail. Quincy, one of the owners, stopped by to make sure that I was satisfied with my roof and addressed any concerns that I had. Everyone was phenomenal and I highly recommend Crown Pointe Remodeling to anyone who is looking for any extremely professional and people-oriented company. They truly care about their customers.

My family member is living a nightmare because of Quincey Barrett. They paid $25,000 to have the…read moredoors in their entire home replaced. Instead of finishing the job, Quincey Barrett ripped out the old doors, left the home in shambles, and vanished with the money. The house is now in a far worse state than when it started--it is unsecured, unfinished, and $25,000 has been stolen. This is not a "bad contractor" experience; this is professional fraud and property abandonment. URGENT CALL TO ACTION: If you have also been a victim of Quincey Barrett, do not wait. Go to your local police station and file a report for construction fraud and theft by deception. We are working with the authorities to ensure there is a paper trail for this criminal behavior. You should also report them to the State Licensing Board immediately. Save your family the trauma and the money--stay as far away from Quincey Barrett as possible.

American Weather Techs - No caulk and went over rotted wood

American Weather Techs

(15 reviews)

We had siding put on our home August of 2018. I have to admit, American Weather Techs exceeded all…read moreof my expectations. From Vitto's visit to the scheduling and installation of our siding; every step was well executed and easy. The contractors were professional and appeared to know what they were doing. I only wish they had put a sign in the yard telling others who was doing the work. We have had others stop and ask, and we do tell people but a sign would be more effective. If that is the biggest complaint, it is hard to be unhappy. Use this company.

. I contracted with this company for an approximately…read more$49,000 window and door project. Before purchasing, I specifically discussed my primary concern with the salesperson: through my windows. I even provided a competing quote showing the type of solar-heat-reducing glass I wanted, and we discussed this in detail. I was told American Weathertechs had a comparable product, and the salesperson demonstrated heat performance to me using a heat lamp. . The November 2025 installation had numerous problems, including windows that were difficult or impossible to operate, bowed sashes and installation deficiencies. I objected to signing completion paperwork because the work was not complete, but I was told to sign and not worry because I had a warranty and they would return to correct the problems. Financing was then processed. , . Fourteen sashes ultimately required replacement, yet problems remained. I eventually hired an independent third-party inspector, who documented additional concerns, including thermal observations and window/door deficiencies. The solar-heat issue also remained. Months after the sale, American Weathertechs told me that it does carry the type of Low-E coating/product that I had discussed at the point of sale. On August 5, the company proposed triple-pane inserts, but expected me to pay additional material costs. I asked for written performance specifications before agreeing to spend additional money. Instead, the company subsequently withdrew that proposal, refused further service and refused to return to finish the unresolved installation issues. They characterized the approximately $3,400 disputed balance as "bad debt," wrote it off to $0, and stated that my were void. . I have extensive emails, photographs, temperature documentation and an independent inspection report documenting my experience. I have also filed a complaint with the Better Business Bureau. After spending approximately $49,000 and spending roughly nine months trying to get these issues resolved, .

Universal Windows Direct of Cincinnati - windowsinstallation - Updated November 2026

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