TL;DR As a young company, I believe Bart Outside Solutions has a lot of areas to work on such as…read morehandling customer concerns in a professional manner, being transparent from beginning to end, and providing reliable communication and scheduling. The lead contractor seemed friendly and trustworthy at first, but over time I realized that his actions did not match his words. I ended up using Bart Outside Solutions again for a roof replacement in the Spring of 2021. He offered a very low price (red flag) but assured me he had the expertise to get the job done. It was my mistake to have trusted him and take his word for it. I didn't even consider getting quotes from other companies because I had confidence in their workmanship at the time. Less than 3 months after the roof was replaced, the roof above my utility room started leaking during a thunderstorm and the room started flooding (pictured). I reached out to the company immediately and they offered to stop by the following morning to patch the roof. Sure enough, they were at the house around 7 am and on my roof to patch it up. It appeared that the pipe above the utility room was the source of the leak. I left for work in the middle of their job but when I got home, I found that they simply put tape around the pipe (pictured). I was in disbelief that that would be considered a "patch" by someone who considers himself a professional. Needless to say, I was not satisfied. I decided to let the experts inform me about the condition of the roof. The following week, I had 3 roofing companies come out to assess the roof and the patch and all 3 independently came to the same conclusion: the roof was not replaced properly and needed a 2nd full roof replacement. One of the major flaws was the fact that the company improperly reused old insulation boards from the previous roof to attach to a different roofing material (pictured). These insulation boards sit on top of the plywood that was also supposed to be replaced, if damaged. However, the insulation boards were never removed to even assess the condition of the plywood. As a result, the new roofing material did not adhere to the board properly, leaving multiple gaps in between the sheets (pictured). The roofing material was also poorly installed around all the roof structures with scraps protruding out (pictured). There are still soft spots on the roof, which is a clear indication that damaged plywood still remains. I am now left with a 3 month old roof that is in worse condition than the 10+ year old previous roof. The worst part of the whole situation is not even the roof -- it's the way the lead contractor handled the situation when confronted with the issues. His first response was to immediately retaliate and argue that I paid a low price for the roof replacement therefore I should not be expecting the same standard as a regular roof. He added that my warranty would be activated and offered to stop by on his own time to patch the roof "in a proper way", to which I declined. I don't know anyone who would trust a contractor again after they placed tape on a damaged roof and called it a patch. Later the company used excuses such as an unrelated personal matter to justify why they were initially upset and made accusations of me. And lastly after the suggestion of a possible reimbursement was brought up, they quickly pointed out a technicality on their part where they titled the contract "roof repair" instead of "roof replacement" even though every written and verbal correspondence with the company over the course of 9 months (pictured) used the words "roof replacement" and the contract itself contained language pertaining to roof replacements, such as "replace flashing, replace damaged plywood, replace shingle roof". I'm not sure how the technicality of the words is even a justification for the poor workmanship. They also later denied there was ever a warranty on the job, although verbally the lead contractor would say multiple times in conversation that there was a "10 year warranty" for all his jobs, not to mention the email they sent just 36 hours prior stating that the warranty was in effect. Apparently there is only a warranty when it's convenient for the business. Sadly, it seems like this was their last ditch effort to once again divert the blame and make excuses instead of handling the situation appropriately. At this point, I am no longer in communication with the company because I realize now that I am not dealing with a professional. I would respect the company more if they took ownership of the faulty roof and admitted to taking on a job they had very little experience with. My hope is that they would grow from this experience and learn to communicate with clients professionally, especially when valid issues about their work are brought up. It takes courage for a business to own up to a mistake. It's much easier to deny it or make excuses for it.

Recently had a fence built by this company. The team did an excellent job and the fence was built…read moreahead of schedule. The team lead Greg is exceptional! He has excellent customer service skills and is always helpful. I even had an issue with a home depot purchase related to the project and he offered his assistance. The corporate office also communicates really well and kept me informed at every step of the project. I highly recommend this company!

Amazing customer service and quality work. I highly recommend this great company…read more Laura in West Springfield

Could not have asked for a better siding, gutters and painting experience with Orion. Not the…read morelowest quote, not the highest, but we got solid, quality work with quality products and a very smooth experience, for a reasonable price. Their estimator came out and intently listened, laid out our options, and made sure we were all on the same page. He was honest and transparent about what could be done, what couldn't be done, and ultimately provided a very detailed, fair estimate. He was there when the crew arrived on the first day, and again took pains to ensure everyone was on the same page. The crew was respectful of the home, clean, efficient, and polite and friendly when we had to interact with them. The project manager visited the job each day and liaised between us and the crew, as opportunities for clarification arose. The crew's work was just as detailed and fastidious as the estimate, and everything they worked on, from the siding replacement to the exterior house painting and gutter replacement, went very smoothly. The end result exceeded our expectations, especially as the house is 70 years old with additions and oddly placed utilities and "old house things" that can make it challenging to work on. They took it all in stride and banged out some fabulous work, though! The house looks better than I've ever seen it. People keep noticing too, as we have been getting frequent requests to share Orions info with visitors who see their recent work during their visits. We will definitely work with Orion again!

Cesar and his team at A-1 Fencing built a beautiful privacy fence for us. The price was…read morereasonable/competitive and the work turned out very well. The decorative elements at the top of the fence took a lot of work and looks great. The team even came back to fix two of the gates to make them taller after the work was finished.

I called a couple of times and left a message. I said I was looking for installation of a privacy…read morefence. They never called me back. I had to go with another fence company.

I used these guys to install roofing and windows. They did a great job. Nate came out for a…read moreestimate. He wasn't pushy like some of the other companies out there. During installation the crew was very thorough. I didn't have to clean up anything afterwards and Nate came by to oversee proper installation. I wouldn't hesitate to contact them again. Great job guys!

Outstanding quality work! Fast but very thorough and detailed. They don't take shortcuts. Very…read morefair price. Not 5 star only because communication somewhat challenging due to some language barriers. Not a significant issue though. Would definitely hire them again!

I needed new railings, lattice, stairs, and stain for my deck. I got a few quotes on Yelp as well…read moreas another contractor and these guys had the best offer. They got back to me right away and were able to work a few days later. I am extremely happy with the results. Everything was completed as requested and for a great value. I would highly recommend them and will probably have them come back for other projects later. Excellent work!!

Very professional from ladies on phone to Mr. Gallo inspection. On time very professional and…read morefocused on preforming a third party inspection iam 69 disabled low income senior this company can be trusted in my mind very well run company. Thank you Mr. Banning

Charlie Isom was communicative and proficient. I had HOA things I had to have fixed as well as…read moreinstalling a new attic fan which required them to go on top of the roof. RM Banning probably does all roofing work in my neighborhood- that should tell you something. I recommend this company. They seem to work with you on everything from financing and will even try to match quotes. I would hire again.

Old flat roof needed lotsa love....Rapid Roofing did!! And in a day...no complaints these three…read moremonths later!! Thank you!

Rapid roofing did our roof job in one day! We met both father and son, they were fantastic, very…read moreprofessional, timely, provided a good value and definitely completed a quality job. Would use again for other projects, would recommend to a friend. *Bonus they cleaned up before they left. Good to great job. What a wonderful company!

i had my three sliding door replaced and a set of stairs installed off the second floor deck…read more everyone was extremely accommodating and respectful even when i wanted some things changed. Costs were very reasonable and the results outstanding.

I had 2 new Provia sliding glass doors installed with blinds between the glass. Flawless…read moreinstallation. Quality and value of doors is excellent. Workers were efficient, fast and friendly.