This is the second time I had visited this restaurant. After the first time (about a year ago), I promised myself I would never go back. I heard the management had changed so I went back. The service actually got worse.
I used the online menu to choose breakfast and called in multiple orders. I ordered a ham and cheese omelet with an English muffin which came with the breakfast. When I got there to pick up, I encounter a younger lady, thin with longer blondish hair. I think she is also the bartender and the little pub next to the restaurant. Right away, she was unfriendly and stand offish. I was picking up several orders and each had prices that differed from what was online. When I told her, she didn't care. She said that's and old menu. When she got to my order, she looked and me and said, you had a ham and cheese omelet with an English muffin on the side? I told her that the menu said it came with it and I wasn't told it was extra. She said "well, I didn't answer the phone." She was very rude. I would have paid the extra price. The price wasn't the issue, even though the online menu didn't match what I was charged. I know she isn't in charge of menu price, but you don't have to be rude to a customer. I was so disgusted about the way she was glaring and me and speaking to me, I canceled my order. She looked at me and said, that's fine. Not once, did she try to remedy the situation.
What really concerns me is that this restaurant is at the Veterans home. How does this person treat a veteran's family member that may have traveled many miles to come and see a loved one? How do they treat the Veterans? This restaurant is independently operated and isn't part of the Veterans Home. This restaurant is a horrible example of dignity and respect. Heroes clearly operates on a different set of values. read more