Brought in A bunch of antique watches my grandfather me. I most of them just needed batteries but…read moresome I wanted to see if anything could be done for. Staff were friendly from start to finish, and were very professional. The batteries were priced a bit steep at $20/watch--but the store is in the mall and needs to keep the lights on right? I had a question about one of my watches that went unacknowledged, but I think I may have been trying to ask at the wrong time. I do not know what else this shop can fix, as they were seemingly unwilling to look at my automatic watch (although it is in quite bad shape) and the quartz watch I have that's in rough shape also didn't get looked at. So, I would call and see if they can solve your issue prior to going in. Overall I had a nice experience and would go back, probably not for batteries though.

Was told the crystal for my $50 Timex was coming in from Switzerland, so they couldn't predict when…read morewatch would be ready. Hilarious

had an issue with my elderly mother's grandfather clock and was upsetting to her since has had for…read moremany years. Brad came out and repaired the clock in no time and did some much needed tune up on the clock. he was very responsive, informative, courteous and friendly. had some great stories and was great to chat with. exceptional service from this company!!

It is a great place to get your clocks fix and the owner was fantastic too and they were greatread more

They're willing to work with possibly taking a trade of your existing watch depending on what the…read morebrand is or model I like this as it gives me the opportunity to get something new without having to do sell it on my own

Trying to get a Rolex for 2years i guess you have to know the owner to get one. I thought from the…read moretime I walked in they were so nice and I would get one eventually but I was wrong. You are not going to get a Rolex here so don't waste your time! Paris Brown

Randy is an exceptional craftsman in the world of watch…read moreservice. He was able to service my 40 yrs old Omega, a unique Brietlin and a high end Tag. He knows his stuff and is beyond reasonable in the cost of getting everything right. Would highly recommend him to all.

This gentleman turned out to me the most honest Watch Guy I've taken my Accutron to three different…read moreplaces one place one at $850 to fix it cause it's a very sentimental gold watch that my father gave me when I was 18 years old so I made an appointment with Randy and he looked at it and went into his office and came back 20 minutes later saying the issue was the hands were touching which he adjusted and actually painted the error red like it was supposed to have been painted originally and the biggest surprise was he didn't even charge before and we're not take any money first thing I did was call my mom and she was totally elated and it's very hard to find honest people these days actually almost impossible I even offer him expensive bottle of scotch or cigars he said he doesn't drink the smoke very impressed regards George

My vintage Enicar diver is back up and running accurately. Expert, honest service at a reasonable…read moreprice. Highly recommended.

Approved repair for a watch with them 4 months ago. Watch still not repaired, and they get…read morebelligerent and stonewall me when I ask about it. They will not estimate a date of return. I suspect the watch is lost or stolen, and they are just waiting for me to go away.

Always have a great experience at Del Haven Jewelers. Will…read moreonly trust them for any of my purchases.

Recently went to Del Haven jewelers at People's Plaza. I had lost a stone in my diamond/emerald…read morechannel set ring. I read the reviews online & I totally doubt their reviews. They had my ring for over a month & I called them & asked when my ring would be ready. Finally at the beginning of July & picked up my ring. I was driving home when the so called emerald that they replaced fell out of my ring. Called the immediately & they said to return the ring. I had the stone that fell out. Went back & the next day they called & said the ring was finished. I picked up the ring & noticed that one of the main emeralds had been removed & 2 very bad stones were replaced. I only needed on stone replace, which was low quality. I knew the original stone was taken out. I went to a very reputable jeweler & they told me that the stones were broken & they were glued in (should not be glued in a channel set ring). Beware if you bring in jewelry to be repaired. They are not REPUTABLE!!!!!!!!!!!!!!!!!!!!!!!! If I could have given them 0 stars I would have. Again beware!!!

"I reached out to Andrew regarding a watch listed on his website. After discussing the total cost…read moreand the value of my potential trade-in, we quickly reached a mutually beneficial agreement and scheduled an appointment at his office. Overall, it was an exceptional experience characterized by fair negotiation and highly personalized service." Highly recommend. Eric,

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

I was put off by the empty store, but was greeted fast and my issues fixed in no time. Quick and…read morefriendly service! I would come here to fix my gold pieces again.

Amazing people. Quick fast service.. great stories. Went here to get a necklace fixed. I will be…read moregoing back and recommend anyone in need of service or shopping for a new gift.

I called a couple of times on two separate days and got no response. There's not much about this…read morecompany online and I wasn't sure if they were around anymore. I have no negative opinions on their quality of work, pricing, etc. But I will say, if you guys are in business, please answer your phones! I was really trying to give you guys my money instead of a big-retailer.

Dan-tech has been closed for 3 years!!!! The owner of the sh that's there now told me. That's why…read morenobody answered the phone!

Your average store with a little bit of this, a little bit of that; I didn't see anything here that…read moreI wanted to spend my money on, but my group browsed around the jewelry section for longer than I anticipated. I enjoyed the small fragrance section with room sprays (the doggy poop cover-up was cute), but it wasn't anything you couldn't find at Anthopologie or Urban Outfitters. They do sell Pandora jewelry, so if you're looking for a charm or something to add to your collection, this might be a good place to stop by while you're in town; they also carried other jewelry collections, including some by local crafters. I found that to be the most interesting display, so perhaps if you've an eye for that sort of thing, you might find yourself something really neat. Service here was sort of lukewarm; nobody seemed to care that we were in the store. Employees just chatted with one another. Maybe it's because we're young? Not sure. Either way, wasn't enticed by the product or the customer service, so we carried on down Main Street.

Terrible service. I bought a few items from this shop. Two Brighton watch bands and one pair of…read moreBrighton sunglasses. I had an issue with my sunglasses and was told at the point of sale that if I had any need of repairs I could bring them in. I did just that in November of 2024. I was told that it would take about a month to get them back. I called in January to check on the status and was told that someone would get back to me and no one did. I was later told that the owner was sick with the flu which is understandable and that someone would get back to me. No one did. I finally got a hold of the owner today after months of trying to get the status and she verbally accosted me stating that she ordered a ring for me that I didn't retrieve which is a BOLD faced LIE. She did not have the ring in stock and I wanted to see it in person BEFORE making the purchase. I also told her that it was fine and that I would try the Brighton store in Delaware. She volunteered to order it and told me that I could make my decision when I visited the store and that I was under no obligation to purchase it. Rightfully so as I did not make the request. Weeks later told me that the ring came in when I called to check on the status of my sunglasses the first time and I told her that I would take a look at it when I came to retrieve my glasses. This owner Kathy was very defensive despite my effort to emphasize with her for the brief 3 weeks that she was sick. She apologized for lying saying that she did in fact not tell me that the repair was a curtesy and she had to pay a total of $40 to send it for repair. While apologizing she simultaneously disrespected me saying "not to mess with her" and abruptly hung up on me while I was simply stating that it had been months and was empathizing with her situation. Of course she didn't hear that as she was screaming at me. She also accused me of being disrespectful in her shop which nothing could be further from the truth as I've had nothing but sweet encounters with her, her family and staff in addition to my husband and autistic child. What a disgrace. You should be ashamed of yourself for the way you treated me unnecessarily and your utter LIES. SPEAKING OVER your customers is not the right way to do business especially when they have legitimate questions and were being empathetic. I do not recommend this vendor and will be taking my business to the Brighton store going forward. I'm sure you're going to reply with UTTER lies but remember I also cannot believe that you JUST mailed the sunglasses out for repair. God sees and knows all things and will repay each one for wrongdoing. AS THEY SAY KARMA is no respecter of persons and you I'm sure won't be exempt. DO NOT BUY HERE!!