Had an issue at 8:00pm and left them a text via their Google listing. It auto-replied that they…read morewould contact me the next business day. The next morning at 8:30am I got a text from the office. They set up my service call for that morning at 9:00 and told me cost to inspect and determine what needed to be done. The Technician, Josh, showed up right on time and was here for about an hour inspecting and ruling out issues that I was concerned about. In the end all I was charged was the inspection fee and now I have both piece of mind and a pathway of what I need to do. Very happy with my experience because finding a trustworthy HAVC company can be very hard. Honest and true to their word; I highly recommend.

We had Ryan Nelson come out and service our AC unit at our business. We have several in the…read morebuilding and he was able to replace thermostats and get them all up and running smoothly. They have never ran better. He did such a good job that we had him come service our house unit as well. This thing is old OLD. He was able to get it woking for us and told us what we need to do to upgrade soon. And to keep this thing running until we can afford that. A+++ we will always call Ryan for our needs.

A great company with a crew that is honest and has integrity…read more The initial diagnosis for my system didn't solve the problem so there was no charge for that part. We had to replace the whole outside unit to get the system back in excellent condition.

It may be hot and steamy outside, but it is nice and cool inside. We had been in our home a few…read moremonths, when temps started to rise and we turned on our AC. Outside temp was up in the 90s and inside it would not cool under 79. We called Flex Air on a Thursday afternoon and they came out the next day. They took their time to review all the equipment. They listened to what our needs were. They ended up giving us 4 different options to choose from on how to proceed. They showed us a side by side preview of all 4 otptions and then went into details of each one. This included two with repairs and two with full right replacements. They took their time to answer all of our questions not shying away from the positives and negatives of each option. This gave us a clear picture on how we felt we needed to move forward. They came out the following Monday to put in the new equipment. During install they were polite and friendly, again answering any questions we may have had. We have been using it a week now and everything is running great and nice and cool. We also love the new thermostat. I appreciate them being upfront with us. Again listening to what our needs were and they did not try to push some high end products with a bunch of bells and whistles that we did not need. My wife and I are very happy with service and product. Thank you So much!

Your team was awesome- kind, courteous and helpful! They installed our new AC/Furnace on a very hot…read moreday and did a great job. I was impressed with T.J., Miguel, and Yeri- a great team that worked very well together. They also informed me on how our new system works and helped me learn how to use the new thermostat. My wife and I will recommend you to our neighbors!

Had two problems in the last year. Both covered by warranty. Both times I needed Comfort Masters at…read morean important time (just before a vacation and just after my wife got home from surgery. Both times Comfort Masters delivered. And both times it was Jeremy Vargas responding quickly, professionally and explained everything. Comfort Masters delivers on their promises and I would highly recommend them to anyone looking to buy, or service their AC/Heating unit.

When Service Still Means Something - Bates Heating and Air Sets the Standard…read more I want to take a moment to recognize what true customer service looks like, because unfortunately it has become rare. Bates Heating and Air in Granbury proved to me that it still exists. When I called them, I was convinced my pipes had frozen and I was facing a major problem. They responded promptly and professionally. After diagnosing the issue, I was told I would likely need a new coil. Instead of just selling me the repair, they did something that speaks volumes about their integrity -- they called the distributor to check the warranty first. That one extra step saved me a significant amount of money. The unit was still covered. They then quoted a very fair labor price, explained everything clearly, and made sure we would be protected as the Texas heat approaches. They even told me if the freon ever dropped, to call them and they would come right back. No runaround. No fine print. Just confidence in their work. Today Andy and Donny arrived with the replacement coil. Within about an hour, everything was installed and running perfectly. What impressed me most wasn't just their technical skill -- it was their attitude. Professional. Respectful. Efficient. Positive. The kind of people you actually feel comfortable having in your home. What makes this even more meaningful is something they did not know: I am currently battling cancer. Yet they treated me with a level of kindness, patience, and professionalism that genuinely made a difficult time a little easier. That kind of character cannot be faked. I have been in business long enough to know the difference between companies that just do a job and companies that build trust. Bates Heating and Air is the latter. I could call twenty HVAC companies in the Granbury area and I doubt any would leave me feeling as confident and well-taken-care-of as this team did. They didn't just fix our system -- they earned a customer for life. If you want honesty, skill, fairness, and old-school customer service that still believes reputation matters, Bates Heating and Air is the company you call. This is how business should still be done.

Bates Heating & Air has kept my 2008 Carrier Infinity System running right without breaking my…read morebank, which is no small feat, and many services I'd called in the past wouldn't even try because of this sytem's complexity and reputation for being persnickety. The Owner David is always a phone call or text away and is vested in customer satisfaction. A recent service call by Adam, shows that Bates hires the best techs and people too. When it time for an all new system, I know who I'll be calling. Highly recommend Bates Heating & Air.

An item that we all take for granted till we have a problem, Heat and A/C, then it becomes a must…read more I recently tried to contact the company. AAIRCO [in Granbury], that installed my 3 units new and here is what happened to me, your experience may be different. Starting on 09-27 I called Mike. I called almost daily till 10/03 without ever getting a return call just voice mail. On 10/03 I drove into Granbury to their office and talked to Sandy [lady at office]. She was super nice, but not much help. 1st I got the speech that Mike cell is broken. A week without a telephone or not even forwarding his cell to the office [carrier could have forwarded it] is not really good business practice but explains why I got VM for a week. She could NOT FIND my files on my THREE-unit installation. She was going to keep looking, but as of today, the 12th [9 days], I have heard nothing. Guess my file will be lost forever. Again, she was nice and took my information and would give it to Bobby who actually did the installation. On the 7th, 4 days later, I again heard nothing from AAIRCO, so I called to see why not. ??? Well to close this out - on Thursday I called another Babiash A/C and by Friday, the very next day, it was addressed and fixed. I am sure AAIRCO has reasons for not getting back to a customer on one of their 3 installed units from 09/27 to 10-10, 13 days, but as a customer, I cannot think of one acceptable excuse. Just my experience, might even have good experiences from others.

They do not have a dedicated scheduler, and only have one technician. They tell you they will come…read moreout, but Never show up. Save your money and go to Daffan or another reputable HVAC place in Granbury. Steer clear of this company.

AC unit was making a strange buzzing noise, so I called them and was immediately told they could…read morehave a technician out first thing in the morning. Normally, I would have to wait a week or more to get service if I called somewhere else. Curtis showed up right on time, quickly identified the issue, and was even able to get a 2nd crew member there within 15 minutes to fix the issue. Got quoted a more than fair price, and they took credit card payments at my house. Great company, fair pricing, good work, and Curtis was the man.

Don't waste your time, literally. As others have mentioned, they have a 6-hour window. Bad enough…read more I got a text saying they were on the way at hour 4. Someone finally showed up after waiting for 6 hours and 25 minutes as we were walking out the door. The guy said I can reschedule. I texted and asked when they could reschedule. I received a reply asking how my service went and if I wanted to leave them a review. I replied that I would be happy to leave them a 1-star review. They replied "thank you for your feedback." When I replied asking if I needed to find someone else... they blocked my number. So here is the review they requested.

Have had Daffan for several years now. James serviced this week and was professional and had a…read moregreat attitude. We like em!! Reggie D.

I have been a Daffan "Member" for somewhere around 5 years (Brief break on it while i had to travel…read morefor work, maybe 6 months). I have used them to replace one of my entire HVAC and was pleased with the installation (That was expensive though as anyone reading this would understand.) The technicians have always been top tier and generally speaking the administrators have also been pretty darn good. I am cancelling my membership, i thought it was a good investment and in their defense it IS in the agreement, but getting a service charge to fix a fuse on an HVAC when a bi-annual service call is still pending is rather ludicrous to me (Maybe not to anyone else), but 37$ a month when only called about 1.5 times per year (Give or take) is just not financially smart, simple math 444$ a year and you only save 50$ on a service call. Lastly (I know this is long), but the real questions arise when you see an un-itemized bill. The total fee to replace a 2 pole 40 amp 24 volt connector was about 298$ (After the very service minded technician managed to talk them into then waiving the service fee of 54$). I own a small business I understand overhead etc, but the entire service took about 45 minutes and the part is listed on amazon and for 13.99$. So the total would have been (Without the service minded tech) Service and installation - 352$ Part 14-20$? lets go high end 50$ = 302$ I am then surmising Daffan charges roughly 300 per hour for calls. If we do take out the 54$ service charge Service and installation 298$ Part (Again high end) 50$ total= 248$ So again I guess its 248$ an hour for Daffan. The invoice I received only says "Unit controller" they do not itemize.