We had originally hired this Blue Star Contracting to remodel our bathroom, mainly the shower. The…read moremain contractor stated that they would get their plumbing license in order to complete the job, as it would require some work on the piping, however, when I later asked if they had done this, they stated that it was no longer necessary and they therefore did not get their license. I trusted them, however, in retrospect, this was likely a mistake.
When the shower was finished, though it admittedly looked nice, it was causing major issues. We have a room underneath the bathroom, and whenever we would run the shower, it would start leaking through the ceiling of the room beneath it, the leakages being abundant and having us worried about the ceiling collapsing. We called the company over so that they could evaluate the damage and fix it, however, they refused to acknowledge the issue or even attempt to amend it. As the issue had never raised until right after the new shower was installed, we believe that there is a direct correlation between the leakage and the new installment. We felt disappointed and, for lack of a better word, betrayed, when we were refused, as they made us trust them, but, at the end, refused to help with their own mistake.
We had investigators come in to assess the damage and calculate costs, and they told us the mistake was due to the contractor's error, which made us even more upset that they refused to acknowledge the issue. We had another contractor (with a plumbing license this time) come in and fix the piping issue, and they confirmed what the investigators said. We had to expose the entire ceiling, and, currently, damages are estimated to be over the cost of the original renovation.
While Blue Star's work on our bathroom, in face value, was good, the real issue lays much, much deeper. They operated without the correct license and ended up costing us much more than what we had originally sought out to pay. At the end of the day, we wanted them to fix their mistake and gave chances, but they were the ones which refused.
