Never again. I've literally spent thousands of dollars over the years there. I've put up with the misgivings but have been loyal. I ask a lot of questions and I did get a lot of help. They don't always have what I need exactly what I need, but when I could, I made do. They are a bit out of day and the store is run down. The staff is a bit haggled and Gene the owner who is quite knowledgeable and personable able tends to hide in the office.
But when he's out, and now that's a lot, the place is up for grabs.
Danna is overwhelmed and seems to think what she tells you one day doesn't matter the next. She had the most unprofessional meltdown which prevents me from ever coming in again. She promised that I would have a grill waiting for me in two days and dint remember he conversation at all and said she talks to 1000s of peoples of grills. What the fuck? You want us to stay local but you won't act professional to keep local. We are still spending money. The big chains provide customer service. Locals seem to forget that is part of a business transaction. Sorry Gene, you're running a shit show of misfit that seem we're here for them. Someone else wants our money who can provide customer service without drama. I'm not paying for that. Then she runs off in a crying fit. What is that? There is no crying in business. The whole scene was sick and then your other guy comes and stared me down in the parking lot? What did the customer do? I came to pick up my grill that I was promised? People of Sag Harbor, we can shop better. We don't need to shop support those that are "Playing" store. read more
