I love Henries! They have the best employees and I know when I have my items dry cleaned at Henries - they will be handled with care. Thanks, Henries! read more

Henrie's quotes for cleaning don't match what they charge. $48 quoted for a runner rug cleaning. Charged $96. When I mentioned it the response was, "sorry about that". :/ read more

BEWARE BRIDES‼‼‼‼ If I could give a -1000 rating, I would. Bringing my wedding dress to Henrie's Cleaners was, without exaggeration, the most unsettling and stressful customer service experience of my life. The level of incompetence, lack of accountability, and outright unprofessionalism from the staff is staggering, particularly given their exorbitant prices--charging around $420 after tax. So what happened? Unkept timeline: While they recommend a 3-week turnaround, I brought my wedding dress, groom's suit, and a second dress in with 18 days to spare, and the male employee explicitly assured me it would be ready three days before my wedding (August 26th, wedding August 29th). When I texted that morning, the male employee confirmed it would be ready by 5:00 PM. However, when I called just before heading over, the new front desk staff told me it wasn't ready. LOST wedding dress & zero urgency: When I arrived at the shop, they couldn't find my wedding dress, nor could they find the bags holding the other two items I had paid $80 to clean. The staff member said they couldn't find it, they had completely lost my wedding dress. Eventually they found it. It was still sitting in its bag, untouched and uncleaned. She showed zero urgency, did not escalate the issue to a manager, and told me to just call back the next day. It took a male to get answers: I left in tears. It wasn't until my fiancé (now husband) called back and firmly demanded answers that management finally got involved. Because of their initial false promise that it would be ready, I had to cancel an important event that evening where I needed the dress. Inappropriate/threatening behavior, no accountability & cheap discount: When I went in to pick up the dress the next day with my sister, the male employee attempted to charge me full price, eventually offering a minor discount (about 15%) only after I asked and explained I had to cancel my event. He said he gave me a discount "because I asked nicely". There was zero remorse, zero apology, and no accountability. When my sister rightfully pointed out that the company had lost my dress, the male employee argued that he hadn't lost it, and placed the blame on the guy who was supposed to clean it. When my sister stood her ground, the male employee completely crossed the line and threatened us, asking if we wanted to go outside to the parking lot and fight him. Let that sink in: a middle-aged male employee threatening two young women with physical violence in his place of business, mocking us as a "fight club" on the way out. Ignored feedback: When my dad tried calling the manager afterward--not even asking for compensation, but simply to report being threatened by an employee--she never even had the courtesy to return his call. Avoid Henrie's Cleaners at all costs!!! They charge premium prices for nightmare-level service, zero communication, and aggressive, hostile staff. read more

On a time crunch as it is... I go in at 7:05am to pick up my dry cleaning. Door is still locked. They finally let me in and tell me to wait 5 minutes... I stand around for another 15 minutes with no help. 3 employees there in the that apparently can't operate a cash register or simply locate my clothes. What a waste of time! Will figure out another day and wait later in the evening so the proper staffing is there to do their job. read more

Henries Cleaners is not my typical dry cleaner. I came here desperately trying to get my suit steamed before a last minute wedding 3 hours later. Henries got it done in an hour and did a wonderful job. I'll be coming here for my dry cleaning in the future. read more

Glad I used Henries. Solid company with good morals and a good service. Highly recommended.

Such a SCAM. I took 5 very basic items and they charged me over $80 dollars. The website advertises same day cleaning if you deliver by 9am and pickup after 5 (even asked the attendant when I dropped off my items)- I dropped my items off at 8:45am, came back at 5 and was bluntly told my pickup was ready in two days (due to a Sunday). I cannot believe I had to spend $20+ on cleaning a basic chiffon dress. DO NOT WASTE YOUR MONEY HERE. read more

I was just on their website to see if they did alterations and dry cleaned sleeping bags. And they do both. Then I read the last review about not getting an email or any notification when your items are ready. I have been going here for the last couple of years (Bountiful Location) and when I drop off they always tell me 5pm the next business day. I always get a notification. Very friendly service and they do a very nice Job. I highly recommend Henries cleaners. I'm not sure of the last person who reviewed, however I would give them another shot. And sometimes in my experience with any customer service they are not always perfect. However its always nice to let the management know of your complaint so they can fix the situation. That being said Bountiful you have always been perfect when it comes to my service, so thank you. Cory S. read more

Excellent staff, great service. LOVE the free delivery and pickup service! So glad to have found this place!

I used dry cleaners all the time back in NY but it doesn't seem to be necessary anymore now that I am out here. So when I noticed a dress I recently purchased was dry clean only I had to hunt down a new spot. Unfortunately, now that we are in Bountiful our options are limited. But thanks to the few reviews so far, we knew Henrie's would be the best option over all others. We needed to get a three piece suit and a white dress dry cleaned for our upcoming wedding weekend events. We were nervous to try out a new place and test our important items, but in the end, they didn't disappoint. I brought the items in before 730am and the attendant helped take all of my information and log our items. I asked how long it would take to have them cleaned and she said they would be ready after 5pm. I was impressed! I thought for sure I would have to wait a day or two, but it makes me feel more confident knowing they are doing it all right there and not sending stuff out (less chance of losing stuff). She asked if I wanted a confirmation email and I said sure. Unfortunately, just like a previous reviewer noted, the email never came. I called when I got home at 530 to check if they were ready, and as promised, they were. The suit looked great and was neatly pressed. The dress had makeup around the collar and it was all removed which I was grateful for. The only thing I noticed was that the dress had some pilling on it so I am not sure what caused it, but otherwise the dress looked great. The prices are a bit steep for my preference, but I would rather pay more for the quality than risk having my stuff ruined to pay less. Glad we were able to check out the location close to us and we will be sure to come back when we need items cleaned again. read more

Their work was fine, but when I dropped off my dress I was quoted at $30 and when I picked it up it was $50. This was a drastic discrepancy from the quoted amount. When I asked why it increased, I was told the woman I had dropped off with doesn't typically work the front register. I feel a little taken advantage of, to be honest. read more

They were fast and friendly with convenient service-they come out to your car. But most importantly, our clothes were very well cared for and ready the next day. We've done business shirts, silk skirts and tops, sweaters, and regular dry cleaning. Happy with all of it! read more

Henrie's is the one and only place I take anything to be cleaned! They have great customer service, great prices, great turn around, and they offer free item pickup and delivery! What?! They provide you a bag to leave your item(s) in and they take care of the rest. I've never been more pleased with a dry cleaners. My only wish is that I had discovered them sooner! I highly recommend them to all my friends and family. read more

Henries: Do a first class job; do it quickly; very nice folks; convenient when dropping off as you park right in front and a person comes out to assist you with unloading. As well, they have the option for 'pick up from and delivery to' your home. My husbands shirts, pants and jackets are all custom (due to his height) and I am fully confident Henries will take good care of them. read more

So far so good. Friendly service. No complaints with their cleaning, pressing or delivery service.

I love their drive though drop-off and pick service. And you can't beat next day service. They always do a great job with all my dress clothes. They are more expensive than most other cleaners in the area but the service and quality is worth it. read more

Recently tried this place for the first time, as am new to the area. Although their marketing material says that they're one of the best cleaners around, not only was I promised that my clothes would be done by yesterday afternoon, but also I could expect to receive an email notification upon their competition (thought this was quite fancy and innovative). There's nothing worse than a business building up your expectations only to let you down. As I'm sure you've realized by now, I never received a notification, and by the time I realized this, the business was closed for the day. First visit, let me remind you, and already not so great. Sometimes you only get one shot... read more

The woman who normally does my alterations went of vacation and recommended I use Henrie's for an alteration while she was out of town. I took a jacket here to be altered. The clerk measured the sleeves and told me it would be ready today. I called this morning to make sure I could pick it up and I was informed that they weren't able to alter the jacket because of the way I had pinned the sleeves. First of all, THEY measured the sleeves, not me. Secondly, if they knew it was a problem 4 days ago, why didn't they call and let me know? She said they tried but couldn't reach me. I checked my phone and there was no missed call and no voicemail from them. Very disappointed--this is bad customer service on a number of levels. I hope they are better at dry cleaning than they are at alterations. read more