Five Stars and More!…read more Recently my grandfather passed away. It was a sad and trying time. Everything involved fell onto my shoulders (not complaining, just explaining) and I found it really hard to deal with. Here I was in Florida trying to run my business, take care of my family and several members if the family were down with Covid. And then my grandfather passes away all the way up in Virginia and all I can take off is two days because it's nearly impossible to find employees we are short staffed. Again, not complaining just explaining. So I called in advance to several companies that do junk removal near Richmond Virginia. I was explaining I needed to fly in... Make arrangements to transport Grandfather back home. And then go through and sort everything in the home into four groups. Three stacks were items to send to relatives and the last stack was going to be items to donate to charity or be disposed of. I said I would need someone there who could assist me with tagging and sorting... and then the next day they could haul things away. Most companies did not even bother to answer their phones or call me back. Others said it was too complicated. Still others jumped right to a huge price. I was stressed to the point of losing it. Then I spoke to William (Billy...) at Get My Junk... He said he was tied up with another job on the morning in question (It happens and I understand) but he suggested I simply put colored post it notes on it and that later that day he would come and physically sort it out for me. And that's exactly what he did. That day and the next he grouped everything for each colored post it into a separate area of the home (close to the entrances)... and then took the items I wanted to dispose of and separated them into two stacks. The first stack was items that I could donate to charities and the other stack (My grandfather was a bit of a hoarder - but not too bad) would be taken to the local recycling center and dump. Once it was all separated his crew came in and not only took the items to the charity and recycling centers... but also helped crate up the items that needed to be shipped to my family members. Then a friend of Billy's in the shipping business came by and picked up the crates and off they went. Billy and his crew accomplished in a day and a half what it would have taken me a month to do (even if I had a truck). They were nice, polite, friendly, fast, on-time and the price was absolutely fair. They could have tried jacking up the price because they knew I did not have time to find another company. They didn't. These guys are honest and I recommend them to those of you who need honest help in disposing of items you no longer need. (Two thumbs up!)

They kept in touch when they were running late, did a great job on getting what I needed out of the…read morehouse. Came back the next day and removed an old shed. Great value for the price. Polite and professional

I had to get rid of an old tube tv. I put in my information on their site, got them the pics of the…read moretv they requested and we were able to be scheduled promptly for a morning not far away from my initial contact. They quoted me a price and I felt it was very fair considering how heavy the tv was and that there was lifting to bring it down to floor level and out the door. It was worth the price for me to not have to deal with lifting it and disposal. The local pickup person, Andrew, was very kind and professional. I appreciated his help and attitude.

Fantastic customer service! They came out the same day and removed even more items than we…read moreoriginally expected without charging us extra. Very competitive prices! Michael, Andrew, and coworkers were all a pleasure to deal with. We highly recommend!

My house trash been missing pick up about 3 weeks since Last time I saw them is when they delivered…read morethe trash cart so I call customer service and all they do is keep reschedule the pick up day!

We have been with Republic Services for over a decade. I guess we're slow learners! The service…read moreis horrible and they miss pickups so frequently that our trash stacks up until the neighbors complain. It's ridiculous. The last bill went up over $50! They are charging $226 quarterly for service in Richmond now. The last time they missed our pickup, they came 9 days later than they should have. We requested a refund for that week. They had NOT planned on refunding anyone they had skipped! We had stayed with them for such a long time because Henrico county had originally said they would only pick up one can. I called them this week, and they will now pick up two cans per week...for $54 quarterly! They just came today, and they did a great job! Our trash is gone, and our bill is 75% smaller. Fantastic. For all of you holding on to Republic Services, just let go and pick another provider. Their consistent failure to provide the most basic trash removal, their unresponsive supervisors and their uninterested phone reps should eventually drive them out of business!

I was impressed by the level of professionalism and attention given by Donovan and Eli when they…read morerecently helped with a furniture move. They took great care of our items, worked efficiently and had my furniture set up in the new place in no time at all. They were friendly and respectful of our home. I would highly recommend this company again. They were priced competitiveLy with other companies I received quotes from as well.

I needed a glider and a grill removed and I needed it done quickly. Michael and Ethan showed up…read moreright on time and handled everything without missing a beat. No delays, no back and forth -- just prompt, professional service from the moment they arrived. They were courteous, efficient, and clearly knew what they were doing. I didn't have to worry about a thing. If you're looking for junk removal you can actually count on, request these two. They made a stressful task completely painless. Highly recommend -- five stars all day!

The staff and service at Cartridge World is excellent! The came to our location to assess what we…read moreneeded and provided solutions at a very reasonable cost. The came and set up the equipment and followed up to make sure everything was working correctly. Can't ask for better than that! I highly recommend them to any small business like us.

This place is wonderful with experienced help and very reasonable. I was shocked at the cost…read more(reasonable) of looking at my printer and the person who actually fixed it did not charge any more for the problem. I would highly recommend this place if you are looking for printer repair or for buying printer ink cartridges. They are also always available by phone (this is new in this era of leaving a message and I'll get back) so if I could give more than 5 stars I would as this is one of those hard to find and great places to help you with your printer issues.

I stumbled upon Big Al's junk remover as a result of seeking someone to move a bedroom set for me…read more It wasn't long before I knew I contacted the right guy. He responded back with and email stating this arrival time and the details of what I wanted done. He was very curious , professional and reliable. He promised to call 30 minutes before arrival and he did exactly that. Showed up on time and was very conscious of not damaging my wall with the furniture. The thing that I found most valuable was that he set Mia mind to rest as far as a stranger coming into my home. I have already made arrangements for him to do additional work for me. I find him ver pleasant and anxious to please For a reference call. Not sure if the rating system but my intent is to give a 5 star rating 894-337-6523

From the owner: Do you have furniture that you’re ready to get rid of? Do you have pallets or large appliances that…read moreneed to go? Do you have large pieces of junk that you can’t carry to the dump? Call Big Al! Big Al’s Junk & Stuff is an affordable junk removal company, servicing Richmond, VA and surrounding areas. We make your moving process, renovation projects, and cleanouts easy! We do the heavy lifting, so you don’t have to! We are easy to reach, and always ready to lend a helping hand. We can help you with your home or business junk removal needs. Got junk? Better call Big Al! We look forward to serving you!

My son was moving to Richmond to work and needed a bike for commuting…read more Living in another state can be a challenge buying remotely. I spoke to (I think) William on the phone. We discussed my son's needs and he recommended a great bike for him. The process was smooth and the service was terrific. Thank you for a great bike buying experience!

Very poor customer service. Visited shop 2 weeks ago and…read moreinquired about special ordering a bike. Owner has not followed through on anything.

Your company has a 70 year history in VA. Think about that....70 years yes you are a trash service…read morecompany, and people need your services. The level of professionalism says a lot about a company. Trucks and equipment doesn't make up a company it's people. I am a service person, and i know that customers can be not the best at times. But I've learned to give them the level of service that i would expect myself.

I hope I am not required to give a star..... I live in Short Pump commuity off Pouncey Tract and…read morewithin our neighborhood, there is a detour for "THROUGH" traffic. When approaching Zan's, you get one reason after another as to why they chose not to pick up. the reason given by Zan's is because "we don't have enough room to turn around" It seem that Waste Mangagment and GFL who are also along this road had no problem negotiating and completing their job... Zan's has a mind of their own no matter the consequenses. Look at all their low reviews. Do see a common denominator?

As I get older, I find that everyone that has been taking care of things for me is also aging…read more From doctors to dentists to barbers to favorite waiters, I keep stumbling over someone else who has up and retired. (How rude!) So it was, this time, with my reliable appliance guy that has been working on things for me for decades, and my dad's appliances even before that. Apparently he likes Florida. And with a busted ice maker, I found myself scrambling to find a new, reliable appliance repair person. Thank goodness for Yelp! After scanning reviews I found CK Appliance Repair. CK was very professional. The technician came out and took a look, and took the time to confirm that there was nothing simple that could be done to repair the unit. He checked online for the part and ordered it from a source in Louisiana, and scheduled the follow-on appointment to install it. I was given a price that was higher than I would have guessed but not outrageous. The installation appointment went well, as well. The technician not only did the job but pointed out a few things that needed attention in the upcoming year or two. He also answered some questions for my planning purposes about additional jobs -- replacing an aging microwave and dishwasher, etc. Everything was done quickly, cleanly, and at the quoted price. I was happy. I will be calling them again.

If you're requesting the technician to wear shoe covers in your home. Do not book this company…read more Technician complained about wearing the shoe covers because he was scared of slipping and falling. They refused our service and canceled the work orders leaving our warranty company to book another technician. Lack of accountability, communication, emotionally control and professionalism. BOOK AT YOUR ON RISK.