I've been a client at Salon Rock for about a year but have seen Acacia personally for about two…read moreyears, and unfortunately, my most recent experiences have been VERY disappointing. When I first started seeing Acacia, I was impressed with her skill in color correction and cuts, which is why I was willing to pay higher prices and trusted her enough to experiment with different toners and colors. That trust, however, has been broken after multiple negative experiences.
A few months ago, I asked Acacia if she was comfortable doing a gray dye, and I made it clear that if she wasn't, was fine not pursuing the look. She assured me she could. After nearly 7 hours in the chair, my hair turned out cobalt blue underneath platinum blonde- completely different from what I requested. Instead of taking accountability, she blamed the product, despite admitting she used a discontinued color she wasn't familiar with because she was rushing before a trip. I was charged $360 and only refunded the dye after I asked. The experience left me devastated, and I ended up cutting off a significant portion of my hair due to the damage.
Despite this, I gave her another chance for a root touch up. I clearly communicated the date of my upcoming wedding and when I could pay. Acacia showed up a week early, then became upset witj me for the mix-up, even though the correct date had been communicated over text. Later, she asked me for a "generous tip" which felt unprofessional and entitled.
When I ultimately canceled my rescheduled appointmen (with notice), she became upset and claimed I should pay her a deposit or cancellation fee- neither of which had ever been mentioned in the years I've been her client, nor are they listed on Salon Rock's website. Accusing me of being disrespectful, she blamed me for her own scheduling choices, which I find highly unprofessional.
Policies like deposits and cancellations are valid if communicated upfront, but inventing them after the fact and blaming clients is absolutely unacceptable. After years of loyalty, I'm deeply disappointed in the lack of professionalism, accountability, and respect for clients' time and money. I would strongly caution anyone considering this salon or stylist to be aware of this issue.