A leaky PTU on my Lincoln (this and the water pumps are guaranteed to go on Ford & Lincolns) and I…read morewas recommended to Hans for Trans work by my brother's friend that owns a collision shop down the road. Hans has a solid rep with those in the business, and the prices he quoted me were fair/spot-on/industry standard. He had my car for a day! Turned that puppy around efficiently, and took the time to answer all my questions. Trustworthy and fair, I totally recommend Hans & Cruise Transmission.

Hans has retired and sold the business. I went in to have my emergency brake checked and a 15…read moreminute reset cost $160. Not the same business as when Hans ran it. I felt like I was overcharged for 15 minutes of work.

The service was professional and the staff explained the costs before starting the work. I…read moreappreciated that. Everything was repaired correctly, but the final price was a little higher than I expected.

They have done a flush for me twice and fixed my truck from no heat whatsoever to heat that works…read moreso well I have to turn it down

Great service and amazing people who work with you…read more Reliable, friendly, trustworthy Above all Honesty Highly recommended

I should preface this review with the fact that I am a college Student with an incredibly crunched…read moreschedule and an old car with millions of problems. Master Radiator has been servicing my vehicles for the last 8+ years at least with excellent service. Most Recently, my power steering went out after my hoses for the unit ruptured. Of course, they took photos to show the damage, not just say that something's broken. They serviced it in a timely manner, but unfortunately there were some bumps in the road. They hired a NEW Technician who worked on the vehicle... who basically destroyed my rack & pinion, requiring a replacement, but *he didn't tell anybody.* After the desk called me to confirm they can fix the part (believing that it was broken before they had someone work on the car), they had him install a NEW one, and he destroyed that one too. At this point, they discovered that he was responsible for my original part being destroyed as well as the new one they were supposed to install. That technician suggested they just charge me for a new part & labor, and not disclose it to me. At this point in time, they fired said technician IMMEDIATELY. They called me, informed me of the situation, and then didn't charge me for either of the parts, or any of the labor. UPON RECIEVING THE CAR: I guess they could only find a Remanufactured part for my Rack & pinion. Remanufactured parts typically have light defects, and the new Rack & Pinion's defect was a little bit of play in my steering wheel. After reporting this concern to them, two of the mechanics came out to my car with me, did an inspection right in front of me, and explained that the part was Remanufactured, and there's a chance that if we replaced it again, there would be another defect... But we could still warranty the part out and get a new one if it was bothering me, but ultimately, the car WAS safe to drive (big thanks to Justin and Ben for seeing me right away) I decided that I'd gamble on the warranty, and Master Radiator definitely delivered. They installed a brand new R&P, and didn't even charge me for the labor! As far as I'm concerned, they took a really big financial hit to serve me, the customer. They will be keeping my business so long as I live in Michigan. 10/10, Definitely Recommend. Some service features to note: - You will be able to see pictures from the inspection so you don't just have to take their word for everything - You can call at any time and have them talk you through what they plan to do with your car if there's any confusion - You'll ALWAYS get an itemized bill - You can pick and choose through a list of *suggested* fixes, so you don't have to have to take the "All or Nothing" approach that most mechanics nail you with. And NO. They won't try to upsell you on stuff unless its legitimately necessary.

great service great customer service great people good location I would recommend to anyoneread more

Boy oh boy Thee worst experience of my life!! Would not recommend to anyone. Was referred by a…read moreloyal customer who had a great experience with Holbrook only for me to bring my car there and not get the same service. Had my car towed there and was told I needed a major tune up, cool authorized them to do the job came to pick my car up it "needed " an engine, cool paid for the tune up $775 then turned around and paid $3800 same day because they said I needed a new engine. Allegedly put in a refurbished engine told me it would take a week and ended up taking two weeks only to get my car back and needed a new engine in less than 2 weeks smh!! No communication! I have to call every hour for no results. I WILL NEVER BRING MY CAR TO HOLBROOK AGAIN!!!

Very satisfied with the service. The words I think of are up-front, honest, direct, reliable, and…read morefast. I had been scrambling to fix an engine/turbo issue on my modified Subaru WRX for two months. Between my tuner and the dealership we came to know satisfactory conclusions which cost me nearly $2,000 to no avail. I called here after a quick google search and spoke with Greg. He recommended a smoke test to check for vacuum leaks which was the next logical step so I was excited to hear him say that. I dropped my car off in the morning of our appointed day and by 12pm I received a call from Chris stating the the smoke test identified the hose leak (post-turbo) and that he was able to fix it. I have driven the car about 50 miles since then and my baby is back to it's good old street racing self! I am so grateful for Greg and Chris's help. Best part is they charged me a very fair rate for their services and did not rip me off. I will be coming back to get a bit more work done in the coming weeks and recommend this garage to my friends.

I took my Subaru in there because it was overheating. They said it was the radiator water pump and…read moresomething else they replaced all of that for a tune of about three grand then it started doing it again so they did a pressure test and found out it was the head gasket so for another five grand they replaced the head gasket but didn't do any of the other necessary things so the car constantly burned oil after that in there solution to me was to put a heavier weight oil so it didn't burn as fast. Needless to say about four months later because of all the engine oil burning and everything the engine finally seized at 88,000 miles. I wouldn't take a matchbox car to get repaired there.

The undercarriage cover on my company car came loose and I didn't have much time to get to an…read moreimportant work meeting. They logged into the fleet car management system, re-fastened the cover, and got me back on the road in time to make my meeting! The staff was super helpful and they made my day!

This place is stuck in the 1970s. Even the location in an industrial park. If you have a new car or…read morenewER car this is probably not the place for you. If you just need an oil change and don't mind the 1970s atmosphere and employees, then maybe it will work for you. Good luck

I've been taking my cars to GreatWater 360 Auto Care in Macomb for 15+ years, and they've earned…read moreevery bit of my loyalty. Over the years they've handled everything from routine maintenance to diagnostics, and I've never once felt like I was getting upsold on work I didn't need. Mike (manager) and Billy (tech) have both taken care of me more times than I can count, always straight with pricing and always doing the job right the first time. It's rare to find a shop you can trust that completely for over 15 years, but that's exactly what this place is. Highly recommend if you want honest work at a fair price from people who actually know what they're doing.

My late husband took our vehicles to Great Water when it was Kozar's. He was always satisfied. But…read moreI took my Taurus in on Monday and was NOT given the same treatment. I dealt with Mike. He was friendly. I told him what my brother said about the car. My brother is a retired mechanic. He told me that the car needed shocks, struts, wheel rotation and alignment. Mike called after the inspection and told me I needed $6200 worth of work! The car is a 2011. That's more than the car is worth and I told Mike that. I explained that I didn't have that kind of money and needed to keep it under $2000. He said ok and refigured it so he was only doing what I had asked and said he would bring it in way under what he had quoted me in July which was $1890, like in the neighborhood of $1818. His words, not mine. When I picked up my car I scanned the receipt. I didn't see that he didn't do the wheel rotation or alignment! It came in JUST under the quote BUT he hadn't done all that he quoted me and AGREED to the day before! So FIRST he tried to RIP ME OFF FOR A RIDICULOUS AMOUNT OF MONEY and then he didn't do the work that he had agreed to! I don't know. Call me crazy, but in my book that's a business you WARN people about and NEVER GO BACK TO.

Great job from honest dudes that charge fairly in my experiences. Plus, I saw a lot of…read morelooks-like-they're-fake reviews, so I figured I'd drop a few words. I've been here a few times, and they've probably gotten about $2k from me in making repairs on my shitmobile -- I've read some negative things about them in the past, but I've had no issues so far, and see no incentive to go anywhere else when this is also the closest place to my house. Worth a stop for a repair if you're in HP or Ferndale.

Excellent client care and communication are standard at this business!…read more Very please with the service and time it n took to complete the repair.