Dr. Weng has been my favorite primary physician and I've been seeing him for two years now. From…read morephysicals (including TB shots) to underlying hormonal issues (prescribing pelvic ultrasounds thank goodness), Dr. Weng has been able to help me understand both my health and my body. He genuinely cares for all of his patients and it very clearly shows. I would recommend him to ANYONE.

Dr. Weng is probably the brightest, most caring and compassionate Dr. I've ever has. Our entire…read morefamily goes to him and trust him so much! His front office staff has a couple very rude people but it's worth it to be treated by him. He never, ever rushes you...listens and reacts to everything.

He's the best Dr matthew kaw ever me and all my family members bean going there for year i even…read morehave family in moreno valley and Sanbernardino that still drive all the way hear just to see this Dr matthew kaw very good the best.

Son muy buenos doctores y las enfermeras muy amables todas , tengo años con ellos graciasread more

This facility has a pharmacy plus more than enough space for sitting and waiting for services Alta…read moreMed as well as Alta Med Gold plus members. I absolutely adore the office staff and nurses here plus the phlebotomist Luis Torres is a very knowledgeable and friendly supportive guy who does an exceptional job ! He's never once damaged my arms ! The nurses are more than kind and getting vaccinations here is easy peasy! No stress for me whatsoever. I've never had to wait long at any of these locations and really like the office staff here !

My mom is a patient of Dr. Kyle Basical. He is very professional, has great sense of humor and most…read moreimportant has excellent bedside manner. He answers all questions, concerns and explains everything very well. Everyone at Altamed El Monte (Santa Anita) has been kind to my mother and I. My mom needed to see a gastro specialist ASAP due to her GERD and was referred right away. Also needed x-rays and was able to get them the same day. No waiting for a long period of time like other places. I recommend this clinic 100%.

Myself and each one of my children have Dr B as our Primary Care Physician, the genuine compassion…read moreand care we receive from him is the key factor why we travel over 45 minutes to his office in Azusa from LA. The overall experience from every staff member from start to completion is impeccable. Family Medicine Headquarters is that DIAMOND IN THE ROUGH amongst doctors in a sea of quick to see you doctors. Dr B literally stayed past closing and went over all options! We are very fortunate to have an incredible doctor like him!

Love the education & care i receive from Dr. Bor Bor & his wonderful staff!!! Tremendous, personal…read morestrides & improvement(s) from his compassionate, professional care, has improved my quality of life, & hope!!! Thanks to......THE BEST!!!

I'm so grateful for the care my children received from Dr.Domingues truly one of the best doctors…read more Always so kind caring, professional, and always willing to listen.

I've had an Amazing experience with Dr. Domingez since 2004 Ive taken my 3 sons and always had good…read moreexperience with Dr. Domingez .Thanks for your amazing dedication.

dr. ngo is always so attentive during my visits…read more getting authorizations is super efficient and his staff always deliver the best customer service as well.

I've been trying to get an ENT authorization for my child, and unfortunately, my experience with…read morethe front desk has been extremely frustrating. I was told that Linda is the only person who handles this type of paperwork and that she is usually available in the mornings. I have called several days in a row, including right after the office opened, but every time I ask for her, I'm told she is busy or unavailable. I have also been told that someone would call me back with an update, but I never received a call. I completely understand that medical offices get busy, and I'm not expecting someone to drop everything for me. However, it shouldn't take days of repeated phone calls just to get a simple update about whether an authorization can be processed. Even a one-minute conversation or a return call would be appreciated. What makes this more disappointing is that the doctors here have been very nice, and I have no complaints about them. My frustration is specifically with the front desk and the lack of communication and follow-through. I feel that the front desk staff could benefit from better training on how to communicate with patients and resolve issues instead of repeatedly telling people to call back. As a working parent, my time matters too. If the clinic cannot handle the authorization or cannot accept my child as a patient, I would rather be told directly so I can find another provider instead of spending days calling and waiting for a response that never comes. I hope management takes this feedback seriously because good doctors deserve a front office that provides the same level of care and professionalism.

I've been seeing Dr. Ho regularly for about two years as my primary care physician for an ongoing…read moremedical treatment that requires consistent monitoring and follow-up. Over that time, my blood work and treatment results were generally positive, and from a clinical standpoint things were going well. That said, there were a few issues that became frustrating over time. Even when visits were only to review routine lab results, Dr. Ho refused to do phone or virtual appointments. I often waited 30+ minutes in the lobby, drove through traffic both ways, and then had a 10-15 minute conversation that easily could have been handled remotely. The bigger problem came recently when my insurance changed from UnitedHealthcare to Cigna after more than seven years. I proactively called the office to update my information and was told they do not accept Cigna. No real explanation was given beyond "we're not set up with them." I then offered to pay cash and handle reimbursement myself through my insurance, which would have required no extra work from their office. That was also declined, simply because I technically have insurance -- insurance they don't accept. At that point it became clear the office no longer wanted me as a patient. For someone in the middle of long-term treatment, this was extremely frustrating and disruptive. Between the rigid appointment policies and the refusal to work with either my new insurance or a self-pay option, I've decided to find a new primary care doctor. Very disappointing experience after being a loyal patient for two years.

What could be more frustrating than feeling unheard or unsupported by your own doctor--especially…read morewhen you're trying to advocate for your health? After my original primary care doctor opted out of the medical group associated with my insurance, I decided to find a new PCP. I chose Dr. Ho based on many positive reviews and was hopeful I'd receive attentive and thoughtful care. Unfortunately, that hasn't been my experience. I scheduled my annual checkup, and the appointment was relatively easy to make--easier than with my previous doctor. During the visit, Dr. Ho took time to go over my family medical history and current concerns, spending nearly an hour explaining various medical terms. While thorough, it felt more like he was showcasing his medical knowledge rather than truly listening or showing empathy. I mentioned a specific concern--a small lump near my uterus--and requested an ultrasound. Dr. Ho dismissed it at first, saying if there were a tumor or cyst, I would not be able to feel it clearly from my skin. Thankfully, he still agreed to send me for an ultrasound and gave me a referral to an OBGYN for further evaluation. However, things quickly went downhill from there. The ultrasound referral had my last name spelled incorrectly. I'm still unsure whether that error came from Dr. Ho's office or the medical group. I also never received the referral letter to the OBGYN. When I called the office multiple times to follow up, the front desk staff was impatient and quick to blame the medical group for the name mix-up and the missing referral. I contacted the medical group myself--they corrected my name but told me Dr. Ho's office never submitted the OBGYN referral. I decided to move forward with the ultrasound anyway. That's when things got even more frustrating. The ultrasound technician informed me the referral was only for an abdominal ultrasound, not a pelvic/uterine one. As a non-native English speaker, I had assumed the referral covered the area I was concerned about. Instead, I ended up with a scan of everything except what I asked for. When I called Dr. Ho's office to clarify, the staff insisted that the abdominal ultrasound was "sufficient" and told me to speak to the OBGYN about uterine concerns--again, the referral I never got. After more back and forth, they said they'd resubmit the referral. Two weeks later, I still hadn't received anything, but I was able to get the referral number from the medical group. When I finally tried to book an appointment with the OBGYN, their office told me the referral was only for a pap smear, not for evaluating my actual concerns. On the same day, Dr. Ho's office called to discuss my ultrasound results. I asked again about the proper referral, and the front desk staff responded dismissively, saying it was the OBGYN's responsibility now--or that I should just come in to talk to Dr. Ho again. At this point, I'd had enough. I shouldn't have to fight this hard for basic coordination of care. I don't feel heard, cared for, or respected--not by Dr. Ho, and certainly not by his staff. I've decided to switch primary doctors. No one should have to chase down referrals, correct clerical mistakes themselves, or beg for appropriate testing--especially when it comes to something as important as your reproductive health.

I'm giving Lakeside Medical Center Urgent Care in West Covina five stars, and honestly this review…read moreis long overdue. I've been here at least three times in the past year, and I've actually been coming to this medical group since I was younger because of my mom. She always trusted them, they took our insurance, and over time I just stayed with them. Now as an adult, I can confidently say they are a hidden gem. I don't know if healthcare should ever be considered a hidden gem, but that's exactly what this place feels like. They open at 11, and I'm writing this around 12:15, already being seen, which is huge. My situation today clearly qualified for urgent care instead of an ER, and I really appreciate knowing I can come here and avoid a chaotic hospital visit. What really stands out is how attentive everyone is, from the front desk to the clinical staff. I wish I remembered names because every single person I interacted with today deserves recognition. The front desk staff were welcoming and efficient, and even with an online check-in process, they still made everything feel personal. I was third in line and was quickly brought back for vitals. There was a medical assistant in training, and honestly, watching that interaction made me respect this place even more. You could tell she was nervous and learning, but she was incredibly kind, thorough, and professional. The trainer took their time, corrected gently, and clearly cared about doing things the right way. It was obvious they're investing in their staff, and I left thinking once she's fully trained, they're gaining another amazing team member. I've always been seen by nurse practitioners here rather than MDs, and that has never once been an issue. They're knowledgeable, thorough, and actually listen. Even when I've been in pain, the wait never feels unbearable because things move steadily and you know you're being taken care of. The facility itself is clean, organized, and easy to find. It's located in a medical building on the first floor to the left, and the exam rooms are spotless. Even when they're doing uncomfortable things like throat or nasal swabs, they're gentle and empathetic, which really matters when you're not feeling well. I'm genuinely thankful for this place. Every time I've come here, I've left feeling better and reassured. Today just felt like the right time to finally write this review because they've earned it through consistency, care, and professionalism. I truly hope they keep this standard because it's exactly what healthcare should feel like.

Both of my experiences with this urgent care were great. There wasn't a long wait for care and they…read morehave X-ray ability on premesis. The staff were very helpful and even took the time to communicate with my PCP and getting them my medical records so everyone was on the same page with what was happening with me. I will be using them again and will definitely recommend this facility