1. Jasmin A Villatoro, MD

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Baldwin Park, CA

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Jasmin A Villatoro, MD

2.3 (3 reviews)

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Terry Lee, MD - Said schedule but will close earlier without notice.

Terry Lee, MD

2.9(30 reviews)
0.5 mi

I want to start off first by saying I don't usually write reviews but my visit here was way better…read morethan most places. From start to finish went very smoothly, I did not have a long wait despite not having an appointment compared to others. The lady's and Np Edielyn were very helpful and answered all my questions and concerns. They even helped in scheduling my Quest laboratory appointment! I have since recommended to my friends and family!

Goodness gracious! If not for the NP & nice MD, I would've given a lower review. They take early &…read morelate lunches, the 2-hr time gap that's supposed to accommodate it is BS. They tend to cut you off, ask you to wait a min, and ask you the same question when they circle back to you after you've been waiting on the line. I'd appreciate if they can give me a call back or have an online reservation system or Telehealth person I may see instead. To make your visit smooth, I'd come with a book while you wait. It's hard to book an appt because they won't answer the phone approximately 12-15 before or after their 2-hr lunch break. It's as if they work when they feel like it, not like they've bills to pay. Might as well do your best to be nice to your patients, not like we want to call or be here either. They also close early without notice so always come w/ an appt, if you can even get one. The nurse that helped me may have a case of ADD since she'd ask me the same question repeatedly, her eyes would keep darting out the door, & she'd converse w/ the other staff while I'm answering. Like, sis, I know you're bored but let me know when you're ready lol. I'd also bring evidence of your illness if there's any physical proof, otherwise you'd experience some pushback & leave feeling stupid, unheard, hopeless, & ashamed. You come in hoping to get your health needs met but leave feel like it was a waste of time & wished you'd never gone. I tend to be lenient since I understand how hard it is to work with patients & healthcare but my experience here has gotten worse over the years & I hardly need to visit.

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Terry Lee, MD - Medical Office

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Terry Lee, MD - Dr. Terry Lee

Dr. Terry Lee

Terry Lee, MD - Terry Lee, MD is a Family Medicine serving Baldwin Park, CA

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Terry Lee, MD is a Family Medicine serving Baldwin Park, CA

Castellanos Family Practice - The front of the office

Castellanos Family Practice

3.9(158 reviews)
4.2 mi
Established in 2003
Available by appointment

I just took my son here very great service! All the nurses were polite and very welcoming made my…read moretoddler feel comfortable definitely recommend

I've been a patient at this office for years, and this was by far the most disappointing experience…read moreI've had. I received a call from the front desk today 4/8/2026 after I left my office visit regarding an additional charge for my consult I had paid $120 because I chose to visit their office while my new insurance kicks in, and the way it was handled was completely unprofessional. Instead of clearly explaining the reason for the extra $80 cost, the staff member came across as demanding and dismissive--as if I was supposed to already know their internal policies. At no point during my visit was I informed that discussing my symptoms could turn the appointment into a higher-cost consult. What made matters worse was the tone of the conversation. It felt like I was being blamed for the appointment running longer, which is unfair. Patients rely on medical staff to guide the visit appropriately--it's not our responsibility to manage time or determine billing classifications. There also seems to be a lack of internal communication and organization. If expectations, pricing, and visit structure were clearly communicated upfront, situations like this could easily be avoided. I asked to speak to the office manager because, yes, I had every right to be upset. Instead of taking accountability , apologizing, I was met with defensiveness--and then banned. Banned for speaking up after being treated poorly, advocating for myself. That tells you everything you need to know about how this office handles concerns. There is a serious lack of communication, organization, and basic respect here. If expectations and pricing were explained upfront like they should be, none of this would have happened.

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Castellanos Family Practice
Castellanos Family Practice
Castellanos Family Practice

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Jasmin A Villatoro, MD - familydr - Updated October 2026

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