My car had been unable to start for two weeks. (Starter would not engage) The repair was complicated by "two" anti-theft systems...one original General Motors, and the other was KARR dealer installed. I knew that one of the wires had been accidentally disconnected, but I did not know which one. Simple solution...for knowledgeable technicians. (easy money, actually) but no one was willing to work on it. Kelby listened to my problem, even though I am "retired", and talk too much. He listened, set up an appointment, and verified the day before. Extremely professional. Fixed the problem in twenty minutes. He and his mechanics are knowledgeable and courteous. I will definitely use him again. The price was fair, but that was not a factor. I just wanted someone to listen to me...and fix the problem. Happy camper. read more

My review of Hendrickson Automotive includes a reply to K.R.'s review on 11/20/16. First, one must know that Mr. Hendrickson has NEVER harmed a cat (feline). He has humanely secured cats to be transported to the local humane society. As a business owner, Mr. Hendrickson must take care to keep his clients' cars, of which many are considered "high end" or one-of-a-kind, in good repair while they are on his property, and in his possession. Many feral cats have defecated, peed, or scratched new cars, etc, only to have Mr. Hendrickson be responsible. Instead of poisoning the cat, or shooting it, as others might, he takes the feline to the local shelter. Mr. Hendrickson has no say over what the shelter chooses to do with these surrendered cats. Cat owners would be wise to keep their pets in the house, where they are safe, and not let them roam around an industrial district...where business owners are merely trying to conduct business. NOTE TO KR: Your review is libelous and constitutes defamation of character. At some point, you may be sued for damages. Of Mr. Hendrickson's work ethic and knowledge of cars, especially, older American models: spot on! read more

Horrible experience! I Took my car there to get the a/c serviced and he tells me it'll be $153 to check it out and add the coolant. I get a call later and he tells me a line needs to be replaced and it will require more coolant then he originally thought. Now my new price is $590. When I go to pick up the car the a/c still is not working. He now says it needs the control panel replaced which will be an additional $230. $190 for the part and $40 to put it in, but since he is such a great guy he'll put it in for free. I do not let him do it. I look online and find the part for a $100 bucks, he told me it was $190. I buy it and put it in myself. It literally took me 5 minutes to put in. AND IT STILL DOES NOT WORK! To be fair I don't think this guy is a crook I just think he is incompetent. read more

This place is wonderful! Talk about fantastic customer service and automotive care without paying dealership prices. Everyone that works at this shop is very friendly, knowledgeable, and helpful. Not to mention, their shop is the cleanest auto shop I have ever seen. Thank you Mr. Hendrickson for taking good care of my car! read more

I found these guys in my local phone book. Gave them a call and they were polite and professional. Best of all they did a great job fixing my car. I'm very happy with the workmanship and knowledgeable mechanics at Hendrickson Automotive. read more

don't trust them, They charge for a battery they never put in .Kept claiming that the battery was bad,replaced 4 times but actually a short. Broke my hood,won't close right.Never again read more

I have recently used Hendrickson automotive because my dash/stirring Column was smoking. I called around and every place I spoke to was rude and did not want to take the time or have the patience to hear my car issue. At this place the mechanics were so patient and very honest. The shop is super clean, organized and they seem to really know what their were doing. Plus, they were fast and professional! I will never go anywhere else for my auto needs! Thank you Hendrickson Automotive!! read more

I went there a couple of months ago for a simple tune up, and they completely messed up almost everything. I am typing this review now because I just today found something else that they messed up on, but I'll get to that in a minute. First thing that they did was just kind of annoying, and that was that they did a little 20 or so point safety inspection. On it were several things like, windshield washer fluid level, that my car does not have, and rather than write N/A on the accessories like washer fluid that weren't on my car, they counted it a safety fail. Now to the parts that they actually messed up. First off, they said that something on the stove assembly on my carb (Edelbrock 600 cfm electric choke) was installed backwards so they reversed it. I never took it off, and I don't think that Edelbrock would install something like that backwards. But anyway, since they did that, the assembly will not tighten, even though all the retaining screws are set all the way. The only things on it that I can find that can even be installed backwards are a little retaining ring and gasket, neither of which make a difference what direction they are facing. Second, was the kick down rod. According to their mechanic the kick down rod was not installed properly and was preventing the throttle for opening passed half way. So instead of fixing it or leaving it alone (since that was really the only problem with it) and just telling me about it, they take it out, throw in the back seat and say, "You really need it anyway, just shift it manually." They said that now the throttle will open all the way. Which it didn't because my new linkage opens it farther. Now the really stupid thing that they did, was the mechanic took my out to a little back road behind the shop to show me how much faster it goes, since they removed the kick down. This is stupid because when we got back and I talked to the owner about how much this 'tune up' was going to cost, he told me that the brakes were so critically low on fluid and the front wheel alignment was so bad that it was unsafe to drive and, "I would not let my kids near the thing." Then charged me $80 and handed me the keys. Now they did run a vacuum and a compression test on it and found that some cylinders had too high compression and some had too low, and told me that I should get a hold of the guy who built the engine and have him fix it. When I did he said that it may have been a simple valve adjustment and why didn't they try to fix it? So I, unfortunately paid the $80 and left. I didn't stat noticing all the things that they, 'fixed' until a couple of days later when I was doing some work on it. I also found out, that they did the tune up. Which was what I went the for in the first place! Now what finally got me to write this is what I found out today. While there they had told me that my rear axle was leaking. I looked when I got it home and couldn't find any leaks so I left it alone. Recently my U-Joints went out, so I pulled out the drive shaft to replace them. I found what they thought was the leaking axle, and it was actually a U-Joint. The grease seals on the rear joint were gone and it was flinging grease all over the place. I can see how they may have thought it was the rear axle, but if they had looked for more than half a second to see a little more than, 'there's grease under the car near the axle, it must be leaking', they would have seen that it was not coming from the axle at all. There is no grease, or fluid, or anything on the axle housing at all, and if it was leaking from the axle yolk, the grease would be on the back of it, not the front. It doesn't take a forensic scientist to figure this stuff out. I've been driving around for months with a failing U-Joint because these people were too lazy to look properly. read more

Keeping this short, he's probably the worst shop owner at keeping a customer updated on their car. Sadly If you dont keep calling him to check in on your vehicle, expect little progress. Adding to this one star review, his diagnostic check is way over priced. I would recommend another mechanic....nice guy though. read more