Priscilla was the absolute best to deal with!…read more Always taken care of me throughout the years doing business with them! 10/10 Recommend

Ciro and his crew always holding me down, best jewelry repair guys in town for sure ! Convenient…read morelocation near the entrance at the Galleria, (I often park on the curb and run injhħthe place to go if you've got some unwanted gold! Do yourselves a favor and at least pop in and give them a shot at your business! They fix all sorts of jewelry, polish, set, repair, watch batteries, service Rolex, Breitling, and other high end, and even MK and Casio G shocks they do it all! Best of all they're ALWAYS FRIENDLY AND WILL WORK WITH YOU as long as you're reasonable! HANDS d

I just took my watch to Fast Fix Jewelry and Watch Repairs, paying $149.95 for a hand adjustment,…read morenew stem, and their "watch spa" service. When I picked up the watch, it initially seemed fine, but once I examined it in better lighting outside, the poor quality of the work was obvious. The inside of the glass had visible fog and streaks, and the watch looked dirty overall. I immediately went back to ask them to take another look, even questioning whether the "watch spa" service had been done. The employee assured me it was completed and that the difference would be noticeable in the cleanliness of the links. She told me more cleaning would require an additional polishing service. (Putting a watch in an ultrasonic cleaner for 5 minutes shouldn't cost $49.95.) However, after further inspection, the watch had new fingerprints and scratches on the hands, no noticeable cleaning, and was missing the o-ring for the watch back. The quality of the work was extremely disappointing. I should've noticed the warning signs sooner. The watches on display inside the store are Chinese look-alikes for more expensive brands. For example, all the CURREN watches they have in the ROLEX cabinet for $200+ can be found online for less than $30. At $25 an hour, I worked six hours to pay for this repair, but they spent less than 90 minutes and returned subpar work. I definitely would not recommend this shop if you're expecting quality service or fair pricing. To be fair, they did swap out the stem like I asked them to. If you need a battery replaced, they'd probably do a good job, that's the 2 stars. But so would the guy at the swapmeet. And you wouldn't pay $150 for it. UPDATE: They replaced the stem with a stem from Swiss Legends. Chinese POS parts. They should at least give me my Noma III crown back! I'm a pretty fair guy. I took it back to let them take another shot at it. A quick swipe with an alcohol wipe and a "stop bitching about it" look and I had all I could take from this shop. I'm glad it was an Invicta and not my Seiko Chrono or Grand Seiko. Everyone out here trying to rip everyone else off.

Don't come here and make the same mistake we did. they absolutely butchered this brand new ring I…read morebrought in to be resized. the amount of abrasions and dings is ridiculous for such a small task. from a 7 to a 6.5, a .5 difference. I'm no expert but come on now how do you mess up this bad? this is definitely an example of carelessness and unprofessionalism. there's even wear in places that shouldn't have been touched. their jeweler should not be a handling peoples possessions if he doesn't take pride into his craft. I can't believe they looked at it, said this looks good to me, and called us to pick it up. The worst part is no one took ownership and apologized. lesson learned, let my mistake be a lesson to future customers. do your research.

Incredibly fast and professional work done. We have had jewelry cleaned, repaired and also have had…read morewatch batteries installed. Excellent quality of work and VERY courteous

Great service. Was able to work with my insurance. Fast turn around. Fair price! My new go to guy!!!read more

The service was awesome and my necklace looks like new! The staff is very helpful and knowledgeable.read more

George was nice and informative. We purchased diamond earrings for our baby. Good quality for…read moredecent price. A pair of 1/4 kart VS lab diamonds with 14k white gold For 350. They had a Mother's Day discount at the time.

I absolutely love love love Robbin's Brothers! They are so kind whenever we come in to get my…read morewedding ring cleaned. They also do such an amazing job keeping my ring shiny and blingy! My only cons with this jeweler is that they don't have any locations near me so the only time I get to come here to do my ring maintenance is when I'm in town to see family. I also wish they could keep all jewelry records online instead of having to bring in my paperwork every single time for sign off so I can keep my warranty. It's tough keeping a paper trail all these years! Other than those two things they have great staff! Great drinks! Beautiful Jewelry that can be designed one of a kind! Such a wonderful assortment to choose from. 10 out of 10 recommend!

Obsessed with my ring since I got engaged in 2018! I cannot imagen a more perfect ring, this place…read moreis just phenomenal. My hubby did amazing and it's been 3 years since we got married and yearly they check my ring and the diamonds. I clean it anytime and I just can't rave enough about this place! 5 stars!! Also all the staff Is super sweet and kind!

I won't go anywhere else to have any of my jewelry needs taken care of. Great customer service. My…read morewatches, wedding set and pearls look fabulous as usual. Thank you!!!

Ryan is great! Very unique and beautiful pieces with outstanding prices. We have been doing…read morebusiness with the Norris family for over 30 years.

We were welcomed by Gloria and Kristina. They were both very helpful, information and great…read morecustomer service! We are happy with our wedding ring purchases and will definitely be back!

Love this place very professional courteous and help you understand payment options and interest…read morerates Antonia was awesome and called me for deals and recommendations for my beautiful wife thank you guys you guys are awesome!!!

Very friendly and knowledgeable staff. Took my jewelry in to get repaired. My pendant was missing a…read morediamond, and my ring needed to be dipped in rhodium. Less than 1 week and it was returned in beautiful condition!!!

I come here anytime I need a new watch or any of my watch care or repair needs taken care of. I…read morehave been to alot of watch stores but this one sets the bar. Bobby is always a pleasure to work with and really knows what he is doing 10 s .

We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

Family tradition. My mom got her ring here. I got my ring here. I'm sure my sister will get her…read morering here as well. Not just for the rings but the experience and the awesome people here :) I LOVE this specific location. Anyways come here if you want a lifetime worth of love for you and your ring. (Don't come at me about how I wear my ring. I like the way I wear it looks better and feels better )

Horrible customer service. I walked in to do a routine cleaning for both mine and my husbands…read morerings. There were only two workers, one on the phone didn't lift her head up once to acknowledge us and the second the working with a customer who also didn't acknowledge us. We sat down in a chair hoping to be acknowledged soon or at least helped next. The worker helping a customer looks at me and goes "can I help you?" I politely said yes we need our rings cleaned and she said "okay I'll help you after this customer". RUDE. We left to go to another Kay's.

We were helped by Maddy at the Tyler Mall location and she was amazing, she helped me get my…read moreengagement set. Very helpful listened well, and was also interested in the conversation had alot to say, gave good information about the jewelry they sell. I didn't get the managers name but she was kind as well. Very good customer service over all thank you Kay Jewelers! Alot on sale prices were excellent.