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    Lucky Gold

    3.0 (4 reviews)
    Closed 10:00 am - 7:00 pm
    Updated over 3 months ago

    Services - Lucky Gold

    Jewelry repair

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    Helzberg Diamonds

    Helzberg Diamonds

    (23 reviews)

    $$

    I called today and they refused to take my original engagement ring as trade in for a new one which…read moreis their policy. Then I told her the Ontario store would take my ring as trade in if I could please get the model # of the ring I liked so I can get it at the other Helzberg location and she said no! So unprofessional.

    I bought an engagement ring back in 2021. The price was close to $10k so one would expect a quality…read moreproduct and hope for above average service in exchange. Neither is the case. The ring has a large stone in the center and many smaller stones that surround it as well as many stones throughout the ring. Over the years many of the stones have fallen off. Some we've found, others we've not been so lucky. Every time a stone falls off we take the ring to the store to repair and ask they check the entire ring so this doesn't continue to happen. Every time we drop the ring off they say they will and when picked up they say they did a thorough check. Despite their thorough inspections, the stones continue to fall off and the cycle continues. In addition, every time we drop the ring off they set a pickup date. We go a few days after their set pickup date, the ring has never been read on their set date. We ask every time why we were not notified the ring would not be ready for pickup? Sometimes they apologize but numerous other times they make lame excuses like "we sent you a text message." This has been an outright lie and they attempt this deception time after time. I would not recommend anyone to buy anything here. Their products are overpriced and customer service substandard.

    Geneva Jewelry - After: Beautifully repaired and cleaned. Saphire prongs replaced and wedding band restored and wearable again!

    Geneva Jewelry

    (83 reviews)

    I was looking to get my engagement ring insured through Jewelers Mutual and found this jewelry…read morestore on their website. They are listed as GIA trained and certified so I trusted taking my GIA diamond ring to them. I first called in to see if their appraisal specialist was there and found out it is a family owned jeweler and the son is a GIA trained diamond specialist, he was very kind over the phone and welcomed me to come in same day for an appraisal. He not only did appraisals, but ring cleaning and rhodium plating if needed during the process. The store is located in a cute little shopping center with a simply elegant storefront. The store is very secure and safe with two locked doors to enter and exit. We were met by the son, Michelangelo, who was very pleasant to work with. He explained the process to me and that he could do everything right now in front of me. This was a huge relief because a lot of jewelers say you drop off your diamond and they will call you to come back when the appraisal is complete. I did not feel comfortable leaving my diamond with anyone, but Michelangelo assured me everything would be done right in front of me. He pulled out his microscope to read my GIA number on the side of my diamond and even let me look through the lenses to show me where my number was located as well. The entire process took about 10 min, which was extended longer because we were talking so much and he was teaching me about my diamond. He said he does a lot of custom pieces so we talked about a custom wedding band for my fiancé. Overall, very pleased with this experience. Michelangelo was extremely knowledgeable and had great customer service. I highly recommend Geneva Jewelry not only for jewelry appraisals, but for beautifully crafted custom jewelry pieces.

    I simply came in to ask what was the average cost to resize a ring was. I was on my lunch from work…read moreand I do not have the ring with me. I understand they could not give me an accurate price without physically seeing the ring but the attitude and looking at me like I'm a joke is bizarre. A simple price range even if a wide range would've sufficed. Because of this unnecessary attitude I will not be coming back here. There were no customers present and it appeared to be a slow day, so all the extra attitude was unnecessary

    Lucky Gold - jewelry - Updated May 2026

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