My apologies, I mistook the shops. My previous 1 Star review was meant for Hope Diamonds…read more My partner and I were treated very kindly and professionally here by the man that tended to us. This is where we ultimately bought our engagement ring from. I highly recommend stopping by this place if you're ever searching for jewelry.

I got my AllSaints bracelet and Seiko 5 watch resized professionally. I actually had to go in twice…read morebecause the first time the link was still a bit too big, but they fixed it perfectly the second time. It cost $35 total for both, which I thought was pretty reasonable. The staff were really nice and professional the whole time too.

I like to think that I am pretty good at finding deals. Jewelry shopping is the one thing that…read moremakes me nervous when there is a deal that is "too good to be true". If you're like me, you think, "is this solid gold? Once I buy this, will I get laughed at by a friend who tells me I got ripped off?" I was terrified when I decided to let Tick Tock custom make a ring with 5 diamonds in it for me. I have met many jewelers who are overly confident in their abilities, and was worried I would come away with another similar experience. Boy was I wrong. Not only did he custom make a ring in a WEEK, but he guaranteed the setting of the diamonds, sized it specifically for me (I'm a 1/4 size), and made a 22g 14k gold ring for an unbelievable price. I no longer have to go places and guess how much I am getting ripped off. I will be back for anything and everything to do with jewelry and I suggest you give this place a try as well!

I brought an heirloom diamond ring in to have it modified. He did an amazing job and was able to do…read moreit while I waited. He also cleaned it so well it looks brand new and all for a reasonable price.

The owner of this store was super friendly and helped install a new basket and set a stone. He was…read morehelp in the remaking of a lost item "OUR FAULT in 2019". His craftsman ship was very nice and stone set with care. Then polished up a band I had. His price was very reasonable and work looks great. Would you again and will.

Excellent derivatives a two broken chain links. Took less than an hour. This place is located…read moreinside grocery store. Price was reasonable to repair.

Every employee is very knowledgeable and provides excellent customer service…read more I want to specifically shout out Deborah for providing exceptional customer service by going above and beyond and for being patient with me because my browsing and purchases are time consuming.

The manager Yadira is very patient and sincere she goes above and beyond for you she deserves more…read morethen 5 stars

Customer service was amazing and the workmanship was superb! I needed replacement stones for my…read morewedding ring and they fixed it in a very short 2 days. Beautiful job, highly recommend.

I was looking to get my engagement ring insured through Jewelers Mutual and found this jewelry…read morestore on their website. They are listed as GIA trained and certified so I trusted taking my GIA diamond ring to them. I first called in to see if their appraisal specialist was there and found out it is a family owned jeweler and the son is a GIA trained diamond specialist, he was very kind over the phone and welcomed me to come in same day for an appraisal. He not only did appraisals, but ring cleaning and rhodium plating if needed during the process. The store is located in a cute little shopping center with a simply elegant storefront. The store is very secure and safe with two locked doors to enter and exit. We were met by the son, Michelangelo, who was very pleasant to work with. He explained the process to me and that he could do everything right now in front of me. This was a huge relief because a lot of jewelers say you drop off your diamond and they will call you to come back when the appraisal is complete. I did not feel comfortable leaving my diamond with anyone, but Michelangelo assured me everything would be done right in front of me. He pulled out his microscope to read my GIA number on the side of my diamond and even let me look through the lenses to show me where my number was located as well. The entire process took about 10 min, which was extended longer because we were talking so much and he was teaching me about my diamond. He said he does a lot of custom pieces so we talked about a custom wedding band for my fiancé. Overall, very pleased with this experience. Michelangelo was extremely knowledgeable and had great customer service. I highly recommend Geneva Jewelry not only for jewelry appraisals, but for beautifully crafted custom jewelry pieces.

Friendly customer service. Very fair and honest. Not pushy at all. Great experience would…read moredefinitely recommend checking them out.

Willing to help you on loans .. best loan place I've been too I do recommend at all timesread more

Super friendly staff very nice jewelry…read more Truly recommend to my family and friend . Ask for Maria or Luis !!!

They never answer their phone and their jeweler never seems to be there for repair. I don't…read morerecommend for repairs at least. Why be open to repairs and say that it could be done within a day if your person isn't even present.

I put on my great grandmother's antique metal bracelet, then found it''s clasp would not release…read more This was on a Friday after five. Calls to and visits to two jewelers in Canyon Crest revealed neither was open til Monday. I had to sleep,wash with the bracelet on, for day after day. Monday turned to be a holiday; no activity in the desired stores. On Tuesday ; I'm at Mardons, with young staff not too knowledgeable about this clasp's system of opening. But they had a plier that had jaws to sever the bracelet into pieces. I shed a goodbye tear to the antique my family had saved for 100+ years.

I needed some assistance today with a bracelet and earrings.. and it is needless to say but I was…read morevery taken care of here! Scott and two female employees treated me with such kindness, care, and expertise! I will 100 percent be returning when more jewelry needs arise. Lovely shop with lovely staff. May I add, the store was extremely clean and pleasant to be in. Thanks everyone!

THANK YOU, Wess AND Marlene about fixing my watch and being so KNOWLEDGABLE about WHAT services…read morethat I NEEDED on it, TOO!! You 'BOTH' were so KIND, a I 'LOVED' how I was Greeted and Serviced the minute I walked into the store!! NO WAITING. I REALLY liked that!! And most IMPORTANTLY, I was told that my watch would be able to be fixed in a day, TOO!! THA-NK YOU, Wess AND Marlene!! You guys are 'BOTH' AWESOME!! :-D

Nice to finally see that your losing business over $20. No, the cops didn't tell me off, they did…read moresay however, that they couldn't make you give us the watch back. Please take spelling lessons, btw. Shame on YOU for taking a 12yr olds watch order without a parent! Telling her you normally charge $40 for a watch battery but telling her you were giving her a great deal at $20 because it was her first battery purchase. Shame on you for ripping off a 12yr old. As your business declines you'll think back on the $20 you were trying to steal from a 12yr old over a $2.50 battery. So SHAME ON YOU, YOU THEIF! My 12 yr old daughter went in to ask how much it would be for a new battery on her old watch. The woman working told her it would be $40 but since it was her first watch she would give her a deal of $20. My daughter thinking it was a great deal because thats what the lady said left her watch there. An adult was NOT with her and did not consent to the work being done. When she returned t lo tell the lady she didnt want the battery the woman told her it was too late. The woman refused to give her back the watch after we told her we didn't want the battery. The woman claimed that the cancelation fee was $20 and the battery was $20. Needless to say she kept the watch and would not give it back to a 12yr old. The cops were called and they told us it was a civil matter. I will also be reporting them to the BBB!

Great deals great customer service Family owned…read more Always the newest jewelry with the cheapest prices

If I were you I would go to any of the 4-5 spots in rio rancho EXCEPT this one. This man is…read moreincredibly unwelcoming and rude overall. I went In to see if he can fix a ring for me and he continued to pack away his things as if I wasn't even standing there. He was inconsiderate and I was willing to pay the price he had settled for. The experience ended with him saying 'go somewhere else and fix it then' I just didn't understand why he didn't want to do the service when I was willing to pay full price. All in all DO NOT come here.