I dropped in yesterday evening to have my ring sent in for repair. First off, Tiffany greeted me right away- it may seem small but that is lost for a lot of customer service nowadays , so kudos for acknowledging my presence! She was training a new employee on the process of sending out jewelry for repair. The system was giving them a hard time, yet she was incredibly patient with the process, and thorough. I was so comfortable, I stuck around after they got me taken care of because I wanted to hang out and try on rings. I enjoyed talking with Tiffany so much that I will be a customer for life of hers. She displayed exemplary customer service and mentoring skills. Helzberg would only succeed in keeping her around, they better take care of her the way she took care of me. Tiffany is smart. Tiffany is funny and kind. Tiffany is knowledgeable and very good at her job. Keep Tiffany around. read more

We have frequented this store twice in the past couple of months and both times have received amazing service. The store itself is filled with wonderful items - a large selection and is very clean. Everyone we encountered was friendly but Cindy is the person that took care of us today and she was great! I came today because the hubby was here before Christmas and spoke highly of the service he received. He was right and I'll be back again! read more

Just horrible customer service. My girlfriend and I went in looking for an engagement ring as i am only a few weeks out from proposing. Paula was anything but delightful. Just rude, seemed annoyed, and made things more complicated. Couldn't recommend this place less. Go to Zales across the street and talk to Jacob read more

If could leave a zero star, I would. First off worst customer service I have ever experienced. They had a custom necklace I wanted for my birthday. We were told 1-2 weeks, and after 2 weeks went by we call once a week and always got a story "waiting for the delivery and would call us back". Finally after 6 weeks we told told it has been missing for 9 days. THANKS, now I can't get a replacement until after the holidays. Now I have to go elsewhere. read more

Jordan is amazing!!! From start to finish she had made my experience so wonderful. When I first went in with my fiancé she was the first one to help me and immediately greeted us! Jordon listened to everything I liked and didn't down play and of the rings I was going for. I will say there was another worker there that tried to cut in while Jordan was helping me and she was trying to force me to pick a diamond when I had already told her and Jordan that I don't like diamonds that much. The other lady kept saying that she has done this for a long time and that she knows what I want, I left and said that we will keep looking. The next time I went in there was to get my ring looked at after getting engaged, it was one of the beautiful rings I picked with Jordan and she was there to take a look at it. She was so happy to see us again and she truly cares about the couples she works with and the love she helps blossom! Unfortunately I had a stone pop out of my ring but no fear I went back and Jordan was there to help me she spoke with me so calmly and that really helped when I was full of so many emotions, if you are in the market for a ring for your loved one or just something nice for yourself please ask for Jordan before anything!!!! read more

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I had a bracelet that had a broken clasp. We had the warranty on it. When I came to pick it up, Les said she was not comfortable with me leaving with the bracelet that was fixed, she gave me a new one. I appreciate her looking out and making sure I was given back the same quality that we originally paid for. read more

Ordered some beautiful stackable rings and picked them up from this location. The ladies who work here are very dedicated to the jewelry world and it's customers. I was very pleased with the vip treatment I received and will gladly recommend this location to anyone who needs jewelery read more

Went to look for a diamond ring and first like always customer service in this store is stuck up and rude. I've tried to give this store another chance but today I'm done. The lady would not let me have 2 rings out to try on like I'm going to steal it or something. How am i suppose to compare stones and rings if you can't try them on. Such a disgrace. Then had the nerve to say it's for my safety?!? How do you figure... I will never shop in this store again and would not recommend it to anyone either. Better going to Jared's or a custom jeweler. Plus their quality is not great for what they try to sale it for. read more

Mary is simply THE BEST at Helzberg Diamonds located at San Tan Village, Arizona. Here is her secret. She LISTENS to YOU, not the other way around. You walk in, you ask for her, and get ready to be blown away. She simply understands that if she doesn't listen to you and what you're looking for, there is no way she'll be able to meet your needs. So, if you want the best experience when it comes to buying jewelery, skip the rest, and head to the best. Why waste your limited time doing anything else? read more

Thank you Victoria from Helzberg diamonds at San Tan Village. She helped my fiancé pick out a setting and help him through the process of creating the most perfect and beautiful engagement ring. It's sentimental because the center stone is my moms original diamond for her ring with my father. But we are both really young but we knew that we wanted to get engaged someday to one another. These ladies were so professional, not pushy and so sweet. We've gone to Kays, Jared's etc and we felt pushed to make such a purchase right then and there. Victoria contacted Michael, my fiancé, a couple months ago and let him know that they only had one setting left and wanted him to have it. I could go on and on but truly grateful that Helzberg is where he chose to go. I will be back to purchase my wedding band and Michaels. Thank you for an incredibly experience! IM IN LOVE!! read more

Helzberg Diamonds - Jewelry Near Me - Gilbert, Arizona

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My diamond story became news when the day I was proposed to with it, the center stone fell out at a outdoor concert...100s of people looked for the stone when we saw it was just GONE. ABC15 did a story on HOW in the blackness of grass, the drummers' wife found it in the dark....end of phase one of the story was the prongs were a design flaw and I was given another ring to replace this one since HE bought the insurance. The lady said..."You didn't need to find the stone...we will just replace it!" Great...phase 2...need the new diamond with diamond band connected together and sized. They don't have jewelers in the store(s) since 7 years ago. So everything gets mailed out for weeks and weeks...so a month later I got my rings back. Phase 3...over the last 5 years with a Helzberg charge account, my husband purchases more rings, necklaces, earrings, etc...and buys the insurance every time- so every 6 months we go in get the inspection done and look around. Part of the process to keep you coming in. They are only interested in purchases, not service BTW. The lack of jewelers at any of the stores and the loose way of managing time of repair returns is ridiculous. I sent some earrings in to be quoted to add them to hoops instead of studs. After 8 weeks of waiting, I went into to store and they had finally found them and got them returned. Wanted so much money to adapt it, it wasn't worth doing and waiting how many months for them to come back. Phase 4...in for next inspection with all 7 of my items (yesterday) and I need my wedding set sized again (down 2 sizes). It's spinning around and sliding off my finger. SO I ask for the ring sizer thingy that fits on the ring to make it snug and the associate tells me that it will ruin the gold and scratch it so she didn't recommend that. I ask about sizing time frames and I'm told 3.5 weeks. So I need to decide to go without my ring for a "month" (maybe if it comes back) or void my warranty by having it sized somewhere else "same day." Every time I said a month is unreasonable she corrected me and said NOT a month, 3.5 weeks. I said, so if it falls off my finger in the ocean and I lose it you will replace it, but I can't have the insert to sizing it correctly? NO. By then my 7 inspections and cleanings were done, all my jewelry was put back in front of me and they both walked away....I will never BUY another piece from this business. I've reached out to corporate about their repair practices, as it is clear that this is not the store(s) choice. Plenty of other stores to do business with. This one and this location is not the first choice. read more

Worst customer service. There are never enough people working and those that do make it a point to make you wait without ever acknowledging your presence. Then when you do finally get assistance they act as though you are a total inconvenience to them. read more

At this location it really depends who you're working with. One day they will be fantastic, and the next you will feel completely disrespected. My wife and I will go out of our way another 20 minutes just to go to another location to get our rings cleaned. Being young doesn't contribute to not being able to buy product from a diamond store, yet every time I'm looked at as I shouldn't be there. And I was questioned when I didn't need financing and paid in full for my wife's wedding band, ring, and my ring in full. We absolutely love all the employees at the chandler location, and have never had any experience like this location. read more

When I purchased her Engagement and our Wedding Bands I was a 5 Star fane of Helzberg Diamonds. I have since bought several other pieces for my wife on subsequent holidays. We bring them in every five to six months religiously to have them checked and cleaned once a year. The reason for the 2 Star rating is the fact to get them cleaned keeps taking longer and longer. We expect the typical 7 to 10 days. However last time it took three weeks. Today theI are telling me that they will take in excess of four weeks to be cleaned. That is completely unacceptable. We will do it because we like them cleaned that often, but who wants to be without their diamonds for a month a year. They need to find a way to get it back to the 7 to 10 days it used to be! It seems they are lengthening the time to get your rings cleaned to HIGHLY DISCOURAGE the use of this service. You spend the extra money at a company like this and they play these games 12 years later. Look elsewhere if follow up costumer service is one of the things you value when you purchase a diamond ring. read more

They have a way to track repairs but, can't track inspections? So if you loose your care card (it can happen Helzberg for crying out loud) they want to charge you for repairs. In my case $147 for something that should be under warranty. I was charged last year for a repair and I had my care card with me!!!! They aren't very friendly when you're just getting repairs or getting a cleaning because they aren't making money off of you. Oh but they were kissing ass when we were shopping! They didn't want to go above and beyond to try and address my issue. They just kept saying "it's policy, sorry." I guess this is normal and ok business practice for them. Stay away from this store and company. I won't ever buy a piece of jewelry from them again. I'd rather go to the store right across the way from them, their competitors. I'll never stop posting about it. One star is GENEROUS read more

Fiancé and I ordered and paid for our wedding bands, then they shut down. Told us it could take 16 weeks to size to size her ring and now we're at a dead end with no answers and a wedding date approaching.. called another location and they told me "There's nothing I can do" instead of giving me a alternative way to contact the store, they just hung up. Terrible customer service read more

If I could give it 0 stars I would, I received this "gold" chain as a gift on Christmas and after wearing it for literally 1 day, it looks like I been wearing it for 10 years... I really couldn't believe it. Anyways, I been sending this picture to my friends telling them to not purchase from Helzberg Diamonds have a great day everyone read more

Helzberg Diamonds - "Gold" Chain lol - Jewelry Near Me - Gilbert, Arizona

They have a great selection, however, no anklets. They stuck strictly to the jewellery with focus on diamonds. The had some costume jewellery, but mostly the genuine articles. Eileen was very helpful and Lindsay was also. Both ladies were attempting to hone in on specifics to better match your needs. Their knowledge and insight helps with intricate detail from the diamond clarity to the lifetime guarantees at any Helzberg Jewellery store for maintenance and repair. They showcased many different collections such as Sirena, Everlon, Juno Lucina, and I Am Loved pieces read more

I love this location! All the other jewelers in this area kind of blew me off for looking for a diamond alternative (moissanite), however this location welcomed me in and treated me like a real and true customer regardless of what type of gemstone I wanted. Everyone who works here and that has helped my boyfriend and I were all very kind and understanding. Beyond just the amazing staff, their prices for moissanite rings are really reasonable and fair without lacking quality. They have a pretty wide variety of moissanite rings as well as the loose stones. Im so happy there's such an amazing place to buy so close to home! read more

Went here for a Valentine's gift. I normally go to Zales, but didn't see anything there that jumped out at me and nothing at Kay's as well. I had never been to a Helzberg Diamonds but thought the selection was good. There were several pieces I was interested in. A sales person stayed with me while I shopped; that may annoy some people, but she was not pushy and was very patient as we were in the store browsing for awhile. I am self admittedly anal on picking out any major purchase. The reason I think it was good was if I wanted to see something she was right there. The sales woman was very knowledgeable about their products and explained their insurance which I purchased as well. I would shop in this store on future purchases. read more

Went in to talk about adding to my wife's wedding ring and they were very professional and helpful. Also, I asked if they could help getting my wedding band off as I couldn't remove it for years. They were so helpful getting it off even to the point of staying with us past closing. I will definitely go back to get me new ring once the swelling goes down. Also, will go back to get my wife's ring customized. read more

I had a wonderful experience today 3/5/18 with Ashley and Mary. Came in after going to three different shops. These ladies made the process so easy! Followed the budget I had in mind and made sure I stayed in it. Broke down each step for myself and future mother in law. I would give them 100 stars if possible. Yelp only gives you the option for 5. Cheers ladies!!! You gained a lifetime customer. read more

Save yourself the trip cause it's not worth being treated like your sale doesn't matter. Terrible customer service. Even though we were the only ones in there none of the associates asked how they could help us and didn't greet us either. We were ignored until I asked to see a ring. There were about 6 employees there and yet it took asking twice before they seemed to hear us. They didn't interact with me at all. I asked pricing and it seemed like a burden for the employee to check. Wouldn't recommend to anyone. read more

My grandma has been shopping at this jeweler for years I used to come in here when I was little and get the pins saying "I am loved". So for this Christmas me and my mom decided to buy my grandma a bangle. When I drove to go buy it on my moms behalf I was treated as if I wasn't suppose to even be in the store. As a customer i've never ever been treated as if I'm stupid and the employees made me feel as such. They asked for my number and I gave them my moms because I was unaware you had to have an account with them to buy anything. So after she said the number I gave was not in the system I explained how I wasn't sure what number to use and that I could call my mom. The lady standing right next to her looked at her and they both looked confused or something. The lady next to her then said "Ya that's why I didn't say anything." So I explained how my grandma would have a number and gave them that one instead which worked and I was out of the store. I don't know if they treated me bad because I'm younger and typically they're customer is older women. Nonetheless I'm sadly never stepping foot in that store again. Nobody wants to be treated as if they're stupid. read more

I went in today to pick up my ring from having warranty work, the sales manager took my claim check and then answered the phone and spent her time chatting to a customer while we waited. The sales rep took my check and brought over my ring when it was apparent that the manager was too busy. I stepped outside for a moment and when I walked back in my husband had signed for the ring and I put it on. I had them clean another ring and while we were waiting the sales manager spoke to the rep as though we weren't present and asked her "is this Abby's signature?" I answered no and she continued to speak to the rep and ignore me, "well abby needs to sign this". The rep was great and pleasant but store management needs some work. read more

My husband surprised me a few years ago with a more expensive diamond ring to replace the simple diamond ring that I was married with almost 30 years ago. We had the protection plan and I was very good about getting it checked every 6 months. 2 Months ago, I noticed that the gold sides of the ring were cracking on both sides and I was at risk of losing some of the baguette diamonds. I took it in and it was sent off for repair. I received a phone call that the ring could not be repaired. They honored the protection plan and I was told I could select any jewelry in the store (or online) for the full value that my husband had paid years before. They would also give me a credit for the protection plan he had purchased. I had gotten used to wearing my original wedding ring so I decided to purchase a watch, bracelet, amethyst ring and two pendent necklaces instead of another diamond ring. Throughout this, the staff was wonderful and cheery, especially Mary. They were very patient and helpful as I picked various other pieces of jewelry since I was trying to not spend more than the credit I had. We will definitely use them in the future. read more

Exceptional, friendly service even when I didn't buy anything! I stopped in to have my diamonds inspected and cleaned for FREE! The salesperson was welcoming and efficient. My jewelry sparkled. I will certainly return to this store for future purchases. Thank you. read more

I love this location. I will be back again and again. I have come in here many times, sometimes there is an off Sales rep but 90% of the time I have worked with a very helpful, pleasant, non-pushy person. On top of that they have a great selection of beautiful rings (and jewelry). Prices aren't as bad as I thought they would be. They also have customer appreciation discounts every so often. read more

Thanks Tiffany, Mary and the regional manager who helped me replace a lost diamond bracelet for my wife. The level of customer satisfaction was great as usual. This is why I buy all of my jewelry from Helzberg. read more

Did my research and went to many different companies before deciding to go with Helzberg. One of the main reasons I decided to go through this company is because of the associate Katie. She is amazing, very knowledgable and helpful. I highly recommend visiting this location. All associates are very friendly and helpful but I will always go through Katie. read more