When ordering refurbished jewelry, the finest print reads that you are taking a gamble with your…read morepurchase BUT you are allowed to choose a ring size. The choice is a formality that is ignored. My order for 7.00 refurbished ring arrived as a 4.25, requiring an increase of 2+ sizes. This resizing is not recommended as the ring integrity is compromised, therefore NOT covered by my purchased lifetime warranty. The phone customer service agent was just as confused as we were. We were prepared to call the dream engagement ring a wash and request and return... until we met Faith and her team at the Westfield Annapolis Zales location. Faith immediately recognized our troubles as a Zales fine print disaster, realized a pave diamond was missing and listed our options. While weighing those, she offered to look into a "third option". She came back with the exact ring (NEW, not refurbished) in my fiancées size and requested we try it on. Perfect fit. Faith insisted on immediate exchange so my fiancée could walk away with her dream ring. We were able to do just that and left with tears of joy and relief. Thank you Faith. We will be sure to come back for all our needs and will rave about this experience for our entire lives. We are grateful for good people. Sincerely, The newly en"gay"ged ladies

My husband and I purchased our rings from here in 2013. We are both more than happy with the…read morejewelry itself, but the customer service leaves much to be desired. Today I stopped in with hopes of having my ring cleaned, and getting an estimate on rhodium treatment, as well as soldering and sizing. I stood in there while one of the sales representatives had an in depth conversation with a customer on life, and world views. I think it's wonderful to have a connection with your clientele, but....if there are individuals who need to be waited on, conversations should be curtailed in order to accommodate the customers on need of service.

On a whim, my mom & I decided to get a second ear piercing. Very professional, very personal and…read morevery talented. Will be returning.

The team member Danyella is very rude. I went shopping on Sunday, 9/18/22, and she was…read moredisrespectful to another associate, who I think is the manager. I have never seen such disrespect. The manager later told her there was a customer and you being disrespectful. Daniella responded and said I'll call J. I told the young lady, who I'm assuming is the manager I would contact customer care. I was there for 10 minutes and the Daniella didn't care that a customer was there. Bad for business

I took my diamond bracelet to get to blue stones that was gone . So I ask them could they put two…read morestones into it and they said okay . After two weeks I tried to call them several times no answer so I went there with my ticket to get the bracelet. I was told that they didn't have it so the man calls someone else and tell me that the bracelet still not fix . So I stated that I will come back the following day tomorrow get it back . So I went back two days later due to where I live . I gat the bracelet back and they drilled holes in the bracelet diamonds was missing and the man going to tell me what you want me to do. They never offered to do anything and began to be rude . I will never take my real jewelry to them EVER . And if I could give them no stars I would

The lady that works at this kiosk is knowledgeable, friendly, personable and patient. Since it's a…read morekiosk there is less overhead, which can be more efficient and beneficial to your needs.

Came to get my engagement ring sized. I was told the process will take two weeks…read more The staff was professional and friendly. My only concern is the store is right next to the play area in the mall and kids were screaming at the top of their lungs . I don't have mom ears. I need to find a ring for my fiancé and I couldn't concentrate. It's not their fault. The four stars is for the professionalism

i was there at gold & diamond at marley station mall an i bought a 1.00ct soliter lab grown diamond…read morering at only 2100$ the prices was good and sale staf very profesional ... it was a good experience.,

Bottom Line: Friendly employees, an organized store and neat jewelry…read more I actually have not jumped on the Alex & Ani bandwagon myself but I did go here to get a gift for my friend. This is an easy place to shop because the staff is warm and engaging and the products are neat and inexpensive. With such a great experience here it took all of the self-control I had to not buy a few bangles for myself especially given that I love how easy they are to get on and off. If you are super lucky there is street parking right outside. Otherwise, the parking garage is right around the corner.

Racial profiling or bad customer service?…read more As I entered the store I was not greeted by anyone yet I was the only customer in the store. I approached the counter where a staff member was standing, began looking at options and still no one said anything. Not even the person that was standing at the counter in which I was looking. I began looking at the options in the counter across from the initial one. Finally, someone came over to ask if they could help me with something. The body language was still very hesitant and not helpful. A White customer entered the store and was immediately greeted by the staff member at the initial counter. At this point my eyebrows were raised. Another white customer entered and was greeted. A few minutes later, the store was clear. A black customer entered the store and was not greeted by anyone. This customer was forced to approach a staff member with her inquiry about a product. After she left, more white customers entered and were greeted. It appears that the staff is in desperate need of diversity training and overall customer service training. Alex and Ani is a specialty retailer; people shop here because they can afford it. I won't begin to speculate the reason for the discrimination. It is imperative that all customers are treated the same. All money is green regardless of the color of a persons skin.

Just happened to stop in to browse studs for my daughter. There was one staff member that greeted…read moreus as soon as we stepped in. He was very attentive and helped my daughter with what she needed even breaking down some of the sales. My youngest had to use the restroom and they allowed us to use it.. I'm not use to that in jewelry stores so I was won over simply by accommodating the customers needs. At the end we didn't even buy anything lol now that I felt crappy for but overall the experience was great .... Was sent off with well wished by all 3 sales persons while leaving .

I had such a great experience!! Everyone was attentive and friendly…read more Special shoutout to Nikki wonderful energy and amazing customer service!!!!!!!!!!

I came to this location to get alterations for my wedding gown. Ms. Chong assisted both myself and…read moremy mother with her outfit. I stood on a pedestal for at least an hour while she pinned, measured, nipped, and tucked my dress. She even assisted my mother with her mother of the bride outfit. I'm pretty certain I will be happy with the outcome of the gown when it comes back in a couple weeks. If I'm not, I was told they will continue to alter it until I'm satisfied. Couldn't ask for a better seamstress to assist on one of the most important details of a very important day! Phenomenal customer service!

I have nothing but great things to say about Brother B and Valerie!…read more I bought a last minute dress came in to get alterations and came out with an entirely different dress. Valerie told me to try on a dress I fell in love with when I first saw it. And just like that, I bought it. Compulsive buy, nope a girl wants what a girl wants. Management allowed her to accept my dress to return and the rest is history. If you are thinking about ordering online don't just come here, you'll fall in love with something. If you don't you'll love the staff. All COVID19 precautions are in place! Amazing staff!!! Thanks

i had such a great experience with Michelle at my last visit I had to go back and buy another ring…read more Michelle knows her jewelry and she is not a pushy sales person which I like. Michelle is very professional and kind and knows what she is doing, she makes you feel like family. I recommend Michelle at TNT Jewelers if you want a great experience.

I have been to TNT Jewelers a number of times. Although I was only there for minor jewelry repairs,…read morein every instance the staff I dealt with were friendly and very helpful. Special mention about staff members Jenny, Michele and Dalila who all were a pleasure to deal with. Additionally although I wasn't there to purchase any jewelry, everything I looked at was beautiful and if I was interested in buying something, I would definitely look here.