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    Helping Handrails

    5.0 (1 review)
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    Updated 2 months ago

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    26 days ago

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    NRC Fence & Deck - Broken gate before they took it.

    NRC Fence & Deck

    (11 reviews)

    I wish I could give them zero stars. This is going to long so get some coffee or tea and have a…read moreseat. We contacted NRC to have a fence built for our back yard. We live in a new development and all of our neighbors were using them so we figured we would too. The fences looked great. I called them and setup an appointment for the sales guy to come out. Let me add this was last year (2020). The sales guy comes over to discuss what we want. We decided on a vinyl fence line pretty much everyone else. Easy to clean. He took the measurements and I gave him the required half payment down via my credit card. Don't worry, it's, not going down THAT road. About 3 weeks passed and I hadn't heard anything and the payment hadn't been taken. The sales guy told me that I would get a call to schedule an appointment for them to come out. He said the vinyl fence was good because wood fences were in back order but vinyl wasn't. So I called and talked to a lady and she said "Oh, we accidentally shredded your credit card info. We need to send the sales guy back out". I'm like can you just take it and she said no. So a few days later, the sales guy comes back and gets my card number again. Let me pause here and say that this should have been my first and only sign there were going to be problems. I should just said forget it and went with another company. I digress. They take the payment but instead of taking the half, they took the whole payment! I called and they said oh we see let us reverse it and just take half. If anyone has a bank account, you know how banks work so I had two pending charges for about $4500 - the whole price of the fence and a half. Of course the whole price feel off in a few days. Great, I'm now waiting on a call to schedule. Another week goes by and nothing. I call them and was told they were backed up and they would call me when they could do it. Fast forward two months. I get a call one morning saying they are on their way to put in the fence. I was at working from home thank goodness (pandemic and all) so I said ok. They came and put the fence up easy peasy. Since my two of my neighbors already had fences, they only had to put up one side, a gate and close off the other side. It looked great. Let's fast forward to April of this year (2021). We had two back-to-back wind storms. When I say wind storms, I mean 65-70 mph winds. On the second day of the storm, our gate broke on the fence. The fence has a lifetime warranty. I called NRC and let them know the gate broke. They had me send pictures of the gate. I did that. The gate flew off. Heard nothing after that. I called them two weeks later and was told I would get a phone call about it. Two more weeks nothing so I called again. The lady sounded annoyed and said I'll ha e them call you. This went on for a few more weeks. Then I get a call and they say they are coming to replace the fence. Sweet! No one showed up. The next day, they came around 4:30pm. While trying to replace the gate, they found out they brought the wrong gate (huge shocker). They said they would go back to the shop and see if they have the right gate and call me even if they didn't. They took my broken gate with them. No calls (another shocker ). We have been calling them ever since! My husband called at the end May and gave them an earful. We got a call in June saying the gate was ordered and we would get a call when it was in. It's August and no gate meanwhile, we have had three other neighbors get fences put in that look just like ours all from NRC with their signs in the yards. I'm going to say this (and I don't use my race for things) but my husband wonders if it's because we are Black. Our neighbors are not. I don't know what else to think. We even told them at one point, we would pay for the gate ($500) instead of warranty if that would speed up the process. She said it would but it didn't. We aren't paying for gate now. We put our house on the market and needed the gate fixed. We ultimately took our house off the market but still need a gate. I don't know what to do at this point but I wanted to share my experience in hopes it helps someone thinking of choosing them for a fence or deck. Posted are pictures of the gate before they took it.

    Just wanted to say that the team that did our deck Jerry and Darren were amazing!!! They were kind…read moreand professional, kept us posted on progress and did beautiful work. We would HIGHLY recommend this company any day!! It was a great experience!!

    Master Deck Builder Cleveland

    Master Deck Builder Cleveland

    (1 review)

    One of the best companies I've worked with in a long time. Bryan and his team should have their own…read moreHGTV show, really. This is how it's done, customer serviicece waas beyond anything I've experienced and the artistry so appreciated. They love what they doo and it shows in thhe work! Will shout their praises! OUTSTANDING!

    From the owner: At Master Deck Builder Cleveland, for 30 years we have set ourselves apart through the exceptional…read moreskills and dedication of our Master Builder, Brian. Unlike companies that prioritize bulk projects, we focus on each deck as a unique masterpiece. We pride ourselves on our commitment to quality over quantity. Every detail, from the choice of premium materials to the precision of our craftsmanship, reflects our dedication to excellence. Our specialization allows us to concentrate all our efforts on delivering superior results, ensuring that your investment in your deck yields a beautiful, durable space that brings joy for years to come. Picture the warm embrace of treated pine underfoot, or perhaps the sleek, modern feel of steel and aluminum. Maybe it's the maintenance-free elegance of composite decking that captures your heart. Whatever your vision, Brian brings it to life with a mastery that only decades of experience can provide. Brian's expertise isn't just in his hands; it's in his soul. From small, cozy decks perfect for intimate gatherings to massive, multi-level marvels, Brian can build it all. His versatility knows no bounds. Free-standing decks that create a secluded sanctuary, attached decks that seamlessly blend with your home’s architecture and even decks that seem to defy gravity on the side of a cliff—Brian has built them all.

    Helping Handrails - decksrailing - Updated May 2026

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