Do not trust this dealership. We were lied to about the AC in our vehicle assured there was no…read moreissue, only to end up paying $1,000 to fix it ourselves. To make it worse, they sold us their "Alpha Warranty," promising that if our tires ever went bad, we could bring the car in and they'd take care of it. Complete lie. When we actually needed that service, they refused. I'd sooner trust Judas or Richard Nixon than these A holes again.

The absolute worst, I do not recommend them at all. If I could rate them 0 stars I would…read more Our experience happened late last year. They had an older Tesla Model S for sale that me and my wifey were interested in. We found it online and messaged about it and they seemed to be good with us taking it for a test drive. We live about an hour away so we came into Orem to test drive it, and when we pulled in people inside looked over but nobody came out to the lot or anything. We walked around trying to find the car but we couldn't, so finally we had to go in and ask someone about the car, and someone reluctantly came to show us where it was. We asked for the person we had been messaging with and they told us that the individual was not in but they could help us. The new person then proceeded to show us the car and all was going well. When it came to it, we asked if we could test drive it and the person said yes absolutely. They went to go get the keys, but when they came back they told me they were actually "late for a wedding" and had to leave early so we couldn't test drive. This was off putting so I asked if someone else could show us the car and he brought his manager (at least that's what they said he was). The new guy said I wasn't allowed to test drive the car because it was a "performance car" and I could only test drive the car if they ran my credit, to (and I quote) "make sure" I could afford it and be approved for it. This immediately caught me by surprise, as the car was simply about $25k and was a USED HIGHER MILEAGE TESLA. I own a business and through my life have bought many cars, all of them performance vehicles or expensive trucks and never once had a dealership try to run my credit to verify I could "afford it" when inquiring. I politely asked why they had to run my credit as obviously that wasn't normal, but they didn't give me a straight answer and one of the guys actually even let out a sort of laugh when the other gentleman was "attempting" to explain. They were also highly condescending in tone. On the spot with that having happened we thanked them for their time and walked out, but we could hear them snickering behind us. Shame. We even had our checkbook with us as we were really interested in purchasing the vehicle on the spot. Guess they didn't want the business. We went here immediately after I got off work that Saturday and I wonder if they treated us this way because I had on work boots that had a bit of paint stains on them. Regardless of the reason this is not how a dealership should work. We put off leaving a review but I ran into the page here and see others have also had bad experiences and thought we'd finally share ours, in hopes of hopefully helping people stay clear. Absolutely disgusting behavior. Stay away and go elsewhere.

I had multiple oil leaks on from my diesel engine which has almost 300k miles on it…read more Jose got started on it right away and even repaired my power steering pump and did the brakes all in one week. DJ sent pictures and kept me updated and informed on the progress of my vehicle since I was in Nevada for work. I'm really impressed with their integrity, quality of work and communication. I'm having them do the pitman arm and rack and pinion next week, all the old parts are original and needed replacing a while ago, I just needed and finally found brothers I can trust with my truck. Jose is very friendly and easy to work with, so glad I found these guys on yelp.

These mechanics are top notch work wise and personall. they are that they text you every step of…read morethe way, everything that you've talked about, everything they've done, receipts, their parts. cost. Very professional!

The management was super nice and sold me a good car, but without cleaning it or showing me the…read morefaults. Because it was dirty when I first bought it (they hosed it off but that's it), when I got it home to hand clean it I found several scratches and minor dents they hadn't told me about. Some of them were covered with nail-polish-like paint that came off when I washed it. The back tail light had obviously been super glued back on, and some glue had dripped onto the body paint. The inside of the car was a new issue, with some small stains on the roof in the back I hadn't been told about either. All cosmetic things but still would've been nice to know about.

I bough a vehicle from this small business mountain view autosales and I got to say that this is…read moreprobably the best investment I have done in a long time. Ruben was super cool and accommodating to my needs from start to finish he was very thorough with giving me all the facts on the vehicle to include s carfax. vehicle has been great and haven't had an issue, I highly recommend visiting this dealership . Thank you for all your help Ruben.

Very satisfied with my experience! Thank you to Mohammad for his help! We had a very pleasant…read moreexperience.

Never buy a car from these evil people. They will lie through their teeth, screw up, and never…read morereturn your calls. They are especially good at omitting key facts on the lemons they sell. ESPECIALLY DON'T BUY A SALVAGED TITLE FROM THESE THEIVES!!!

Great experience with these guys! They were knowledgeable and vehicles are listed at a fair price…read morewith no need to haggle. No high pressure sales staff and no surprise hidden fees or last minute "required" microdots or undercarriage treatment or whatever.

was sold a Q7 wasn't told about the crack engine block. ether Family Auto or someone put a bandaid…read moreon it till I got sold. Leo sold me an extended warranty that said they won't cover the problem because it preexisting problem YOU BUY A VEHICLE FROM FAMILY AUTO YOU'LL BE A BIGGER FOOL THAN ME. YOUVE BEEN EDUCATED MAKE GOOD DECISIONS

Friendly and helpful service at reasonable prices. Needed a pre-purchase inspection done timely,…read moreand Dale and his staff were great. They showed me under the car and explained any concerns or issues, even finding a tiny dent above the door I never would have noticed. Car deal turned out great and so was Guthrie!

Wonderful service from the guys at this shop they are honest and upfront with what you need and are…read morevery nice and trustworthy they treat everyone like family and don't beat around the bush I highly recommend them to anyone that I know because they are amazing thank you Dale, Jerry and Tom you all are wonderful to work with

Get experience here. Made the transaction quick and painless. We traded in our Toyota Yaris for a…read moreAcura MDX. They where easy to work with and have great deals. We love the car so far. Everything seems to be in great condition.

I will never buy a car from anyone else. I got my 2014 Chevy Equinox here and it was in amazing…read moreshape and very clean. The owners, Jeremy and Tami are so great to work with. They always answer my questions and are extremely accommodating. If they don't have the car you want on the lot, you just tell them what you want and they will find it for you. They give the best deals and are so honest. Everything went so smoothly and they even answered all of my questions after I got my car. Amber and Cameron are also very helpful and kind. This business is the best and I recommend it to everyone. This is the best place to go for your car needs. The building is also great! Very clean and tidy at all times.

This is my second time purchasing a vehicle through berge auto! They have been the best and easiest…read morecar dealer to work with! I have sent my sister and couple friends over to them in the past year and we have all ended up with vehicles from them. Steph is wonderful at making sure she gets you into the car you want and has made loyal customers in my family for life!

We drove from Ogden to look at a car and do not regret it. Steph took amazing care of us and was…read morevery nice. They gave us a very fair trade in value for our previous car and we're straight up every step of the way. We felt that they treated us like we had bought 10 cars previously from them. We would recommend them 10/10. We will definitely be back when we are ready for a new vehicle. Thank you Berge Auto!

1 star for Ken Garff as a company. 5 stars for Jason and the service staff…read more I want to make that distinction very clear because the employees I dealt with at Ken Garff Honda of Orem were kind, patient and professional, especially Jason, the service manager. The alignment they performed was also good and the vehicle drives noticeably better. My issue is with Ken Garff's paperwork and the company's response when I raised concerns about it. My original estimate included an unexplained $12.99 "parts" charge for an alignment. After I questioned it, the charge was removed. More importantly, the service authorization contained language stating that the dealership is not responsible for "loss or damage to my vehicle," while another portion referred to damage "not caused directly by the Dealership." When I questioned this, I was verbally told that the dealership would still be responsible for damage it caused. My problem was simple: that is not what the paperwork clearly says. I was willing to pay for the work performed, but I would not sign vague language that I wasn't comfortable agreeing to. Jason was incredibly patient about this. We ultimately agreed that I could cross out the terms I would not accept, and both of us signed the modified paperwork. That is why Jason and the staff get 5 stars from me. They listened, treated me respectfully and worked with me rather than pressuring me to sign. Ken Garff as a company gets 1 star. I later raised the disclosure issue publicly and Ken Garff responded by thanking me for my "insights about the paperwork," without actually addressing the wording I had questioned. If the company's position truly is that it remains responsible for damage caused by its employees, I don't understand why the disclosure can't simply say that clearly. I don't think customers should have to argue over vague legal language just to have their vehicle serviced. Jason and the staff deserve recognition--and honestly a raise--for how professionally they handled the situation. My criticism is directed at the corporate policies and paperwork they are being asked to work with. I strongly encourage anyone having a vehicle serviced here to read every page before signing. If you don't understand or agree with something, ask about it. Don't sign something simply because you're told it's standard paperwork.

Came in to do an advantage care package. Everything was fine up until I checked everything…read moreafterwards and here's my Results

Do NOT come here. Bought a car here last year and within 6 months already had issues with it. I…read morebought a 2023 ford edge and now a year later the transmission is completely ruined. I don't drive it much. I change my oil frequently and get services done any second the car tells me or I feel like something is weird or off. NO engine light or service lights came on but my transmission is ruined? It's frustrating that I'm not stuck with my car loan and no car

Terrible service! Not at all recommended the site, liar, non-compliance, lack of word. and…read moreadditional ask for a 5-star rating to give what they promise and never solve. the worst of the worst