Helms insatlled 2 new Carrier HVAC systems in March 2024. The 2nd floor unit kept on having issues after isshes till now. All started just few months after, in summer, 2nd floor unit stopped cooling. Service call was made, technician came by but couldn't figure out whats wrong. Then another technician came, after examination says a switch near evap coils was too close and moved the switch further away. Then another episode of not cooling on 2nd floor occurred. This time tech determined freon wasn't upto the level, and hence the issue. Then again in next peak summer, same unit stopped cooling again. ​ This time it was bad compressor in a year old system. A new compressor was installed. Then after a short while, we noticed 2nd floor is short cycling, another service call was made. Nothing was done. Now this summer, same unit again wasnt cooling, this time we were told, freon has leaked. Tech checked condenser and inside evap coils and syas leak and determined these are not leaking freon, so now lines could be leaking freon. So now all of a sudden lines could have leak? It so happens that we are now out of 2 year labor warranty and we are still stuck with problematic 2nd floor ac unit. We are told we have ro pay for leak isolaton test, and then for the fix, if its not Helms workmanship or the Carrier equipment. We are so disappointed and flabbergasted that after spending $10K + on new HVAC units and still suffering in summer time, either due to bad workmanship or bad equipment, we are stuck. Helms need to own this issue and figure out and fix it permanently. read more

Helms heating and air installed a unit in our new build 18 months ago. We made it through 2 summers with a brand new unit. Now entering a third warm season, and conveniently right out of warranty, the unit starts freezing up. It's not a filter issue, it's not a leak. It's a broken damper motor, NO temperature sensor actually installed on the unit as it SHOULD HAVE BEEN, and no bypass damper installed as a fail safe. We of course, did not find this out through helms. We called helms. They told us to CALL SOMEONE ELSE because they couldn't get out for a week and half. Nice. So now because of their shoddy work on a literal BRAND NEW HVAC unit, we are spending on over $700 to repair what they messed up on a brand new unit in a brand new home. Thankfully we found another honest company to come out and assist. I would stay away from using these guys. read more

Helms installed our NEW unit. Helms added freon when our unit didn't work. Now helms tells me I need a compressor a part they don't have and I have no solution. They treat you like a number and risk negligence to not work under a covered warrenty claim. This company is a joke. read more

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Just had my HVAC unit serviced this week by Chris Bryant. He was fully equipped with PPE attire for Covid safety precautions, which was great. He was quick yet efficient.Great customer service! Thank you! My only reason for giving 4 stars instead of 5 is because my scheduled time frame was between 10-12, Chris showed up close to 1. While this is not unusual with these type of appointments, I appreciate a courtesy phone call when service providers are running behind and just don't assume that the customer has nothing better to do than sit around and wait for an open ended window of time. read more

I've had Greg do my maintenance work for several yrs and he has always been very professional , polite, thorough and friendly whenever he is here. He is someone I can trust to have in my home, and I so thankful for the great job he does. Hope he is with you a long time. Thank you Greg. Jane Duncan read more

What's on my mind! Many many of you know this company and have dealt with this company. Do not use Helms Heating and Air conditioning ! Here's the story of interested! We purchased a used home and Helms installed the unit about 3 years ago only to find out it was poorly installed and it caused the unit to slowly leak freon and burn up the unit. So my husband called Helms and Chris Helms the owner called and said he was not going to come out and give us a second opinion or look at the unit or give us anything for free and we could take our business elsewhere. Wow!! I have never heard of a business behaving like this. So we called Bryant out of Marshville and they are doing our repairs. Unfortunately we are having to pay for something that should be corrected by Helms due to their poor workmanship. Do not use this company. Chris Helms does not back his work and made my husband feel like a thief and a lier. It's a small town Chris Helms! read more

AC went out Sunday afternoon and they showed up the day after to diagnose. Compressor was bad and not available anywhere (Thanks Lennox!) so I got a new Outdoor unit Thursday instead of going without and am currently cooling. Andrew was my tech and did a great job in getting us up and running. read more

I had Helms on a service plan for approx. 5 years and had Helms install a new upstairs unit. Approx. 4 months after install, a leak was found in the drain. This caused water damage to the house. Helms indicated the leak was a result of a plugged drain and not their fault. I terminated the relationship because they refused to take blame or compensate me for the damage. I hired a new well known local HVAC expert. New service found the drain incorrectly installed and not even sealed. The drain pipe was redone, cleaned, and sealed. So, in some cases Helms used existing equipment rather than replace it with new materials. The new service also found the wires to the new thermostat were not installed correctly. I had issues during the service plan. A capacitor was replaced in the same unit 3 times. The wrong sized capacitor was installed the first 2 times. It took my own work to realize their errors and had them install the right size. Almost every inspection (spring and fall) resulted in something needing repair. I originally assumed these repairs were needed, but I now question the need (and additional cost). read more

I am not a customer of Helms Heating & Air Conditioning Inc; I am their victim. I live in a condo in Lake Park, the HVAC unit in the condo above me was replaced by them. When they replaced it they messed up the drain line (which runs through the wall to a communal drainpipe in the wall behind my pantry.) Because they did not bother to check where the drainpipe upstairs went, they cut the pipe too short and my condo hallway was flooded, and my wood flooring damaged. I reported this to the owner of the unit, and they sent Helms to check it out. They paid to have my flooring replaced ($625) and fixed the drainpipe. About a week after that I noticed water leaking again and subsequently found out that the drainpipe coming out of my HVAC unit was snapped off. I believe that happened when they came in to fix the drainpipe for the unit above. I called Helms, they looked and determined that it was not their fault. I then called my own HVAC company which I have used for 20 years and they said it probably happened when Helms made the fix. They also determined that the best way to fix this problem and have some type of warranty was to replace the air handler. I did this and paid the $5700. I then sent the information to Helms and thought they should at least split the cost with me since my HVAC unit had been inspected the day before this whole series of events started. Chris Helms called me and basically said they felt they had no responsibility for the cost to fix my HVAC. Bottomline beware of doing business with Helms Heating & Air Conditioning Inc, their installers do a less than professional job, and they don't stand behind their work. read more

The air conditioning in my house was installed by Helms HVAC when it was built 18 years ago. 1. Within 7 years, the compressor had to be completely replaced even though it was serviced multiple times. $3500 to fix. 2. The Freon lines leaked to the point where, starting with the second year, I had to replace it each year. After about 9 years, someone found a way to seal the leaks. $600 to fix. 3. They installed non-insulated ductwork on the main floor on my house. After about 10 years, moisture started condensing on the ductwork and caused major stains, some of which dripped onto my floors. Cost to repair - $3000. Contacted owner, Chris Helms. He stated that was code at the time in Fort Mill - and well, tough luck! Every other AC guy that looked at it said "I can't believe they got away with this!" read more

Our AC, which was very old, stopped working during one of the hottest weeks of the summer we also had a newborn at home, Helms was 1 of 3 companies that we received quotes from before replacing the unit. They provided us with a detailed description of each product line along with comparisons in pricing and efficiency. This allowed us to make the best decision for our purchase. The Helms team was respectful, non invasive during the installation, and they were able to get the unit installed a week earlier than they originally thought! I would highly recommend this company for your HVAC needs. read more

Chris B. came out to do my yearly AC service. Always does a great job. Thank you!

Will be the last time I use their service. I made appt. for the hours 1-3 pm. I called them at 3pm after a 11 min hold the person told me I had wait for another call. When I got that call they said it will be 5pm.....2hour delayed. I called back and ask for some kind of compensation for the wait. Then I received a called from the supervisor and there was nothing they could do for me. I pray the tech will be here in 15 min....... read more

A builder had Helms install my heating and Air . They did a poor job across the board as a HVAC company. I had another company to evaluated my return air flow duct work. This company could not believe how bad the installation was completed. My warranty with Vendor "Carrier" will be voided if they find out the my units does not meet there requirements. Majority of my neighbors all have issue with this company overall, so please do your research and stay far away from this company. read more

I have been using Helms for years. I have a service contract with them, so twice a year I get my heat pump tuned up. Michael has been my tech for the past few years and he is great! I always get a call letting me know he is on the way, or if there is a delay when I can expect him. He is very respectful, he explains what he's doing and why, and makes suggestions to help keep my system running smoothly. I would highly recommend Helms! read more

Unfortunately for Helms, they don't seem to reach out to the people who are writing bad reviews, which is why they are rated so low. Let me 1st acknowledge that this review has nothing to do with the technician named Michael, who came to my home the 1st & 3rd time. He was professional & knowledgable. I do feel the 2nd technician was knowledgable but didn't implement his own professional recommendation. This review has to do with the company itself. Let me explain. We have been in our new build since April 2019. Last winter was milder than this years so this is the 1st time I turned the upstairs zone on. We had no heat so we called Helms, who installed it, & they came out & the technician, Michael, was doing his best to diagnose the problem but it was difficult to know what was going on because the system turned itself back on while he was here. A few days go by, and again freezing with no heat. Helmes comes back out, this time a technician named jhovani. This technician's professional recommendation was replacing the gas valve but did not replace the warrantied part. Again freezing cold-no heat! 3 times in a 2 week period & the third visit we were left for 2 days before they could send someone. The 1st technician comes to replace the gas valve & again this review is about the company itself & not a reflection on the technicians. Michael replaces the gas valve in 45 minutes so we have $260 & since the part was warrantied, we figured the labor couldn't be more than that, well was I wrong! Michael goes outside to call the office to find out how much he should charge us which I found a bit strange. He comes in & says, it's $348 + tax. I said that is just ridiculous! $348+ tax for 45 minutes of work? I called the company to inquire how that could be possible & how is that fair & reasonable & I was talking to a young girl who said, "it's the labor & the warranty fee". I asked her how much am I being charged for a 2 inch part warranty return? She just stammered & said she didn't know cause it's all wrapped up in the price. I felt like I was taken for a ride, ripped off !!!! This company , after having to come back 3 times in two weeks & us being without heat, when the second technician knew what was wrong & didn't arrange to install it & then they charge me $340 for 45 minutes work when it should've been done on the 2nd visit is just down right wrong. Because we were left freezing over a two week period, my daughter is sick with a chest cold & this company didn't care about our well being. I will go without insulin because of their ridiculous pricing. I looked up how long it takes to replace a gas valve & general pricing so I know I was taken advantage of! The technician told me they have only 1 price for that service whether it's easy & quick or more difficult....hmmm. This company's ratings are 3 stars on Yelp & going down! I wouldn't recommend this company!! read more

Michael is always thorough and very timely. He always explains exactly what he is doing and what needs to be done to keep my over-all cost as low as possible. % star employee in my book read more

Thank you to Lonnie at Helms Heating & Air for helping us Thursday July 20. Lonnie was super nice, very patient, & very thorough in investigating our air conditioning issue. It was 100 degrees and he would not leave until the issue was resolved. Thank you very much Lonnie!!!! read more

Helms installed my original HVAC system when my house was built over a decade ago. When my heating went out, we gave them the first call. They sent a technician out who assured us that the blower motor had failed and that on top of the $95 service we owed for his presence, it was going to be another $1100 to fix the blower motor. To double check pricing, we called a few other HVAC Companies, all of whom confirmed that $1100 was way too expensive for the part + labor. Finally, we had a new company come out who quoted $600 to replace the blower motor (plus another diagnostic fee) only to find out that a switch had been tripped during the last cold snap and nothing actually needed to be replaced at all. Not only did Helms try to overcharge me, they completely misdiagnosed it from the beginning. I'm relieved that we got a second opinion, but I'm still miffed that we were forced to pay Helms the $95 for such a terrible waste of time and money. read more

DO NOT USE HELMS!! So I bought a brand new townhome in March 2011 and the first winter in this new townhome the HVAC broke. So I called KB homes and they sent out Helms who installed the system. Took them over a week and five visits before they were able to fix it. Then in the summer my AC stopped working and once again I called KB homes who sent out Helms. They "fixed" it again and then in November 2012 my hvac broke again (this time it was the portion of the HVAC in the attic). Called KB and sent out Helms to "fix" it since it was still under warranty. Now it's October 2013 and my ac is leaking condensation around the vent in my entry hall. So not only is something once again wrong with the unit now I have water damage to my ceiling because of this. I called KB and they can't help me due to my warranty with them being over the 2 year date. So I called Helms....since they installed the unit and obviously there is something wrong with this unit...but they told me that I would have to pay them to come out and do the "service" call even though I've explained that the unit itself is a dud and they have already been to my house over 8 times to fix the unit in a little over two years. The unit and my townhome were brand new so why am I having all these problems with a "new" unit. I will never use them again and I recommend that any one thinking of using them should think twice. read more